User Manual

Appendix B Page 249
Operating problems
Problem Solution
I don’t see anything
on my handheld’s
screen.
Try each of these in turn:
■ Adjust the contrast control. See “Locating
back panel components” in Chapter 1.
■ Make sure the batteries are installed
properly. See “Installing the batteries” in
Chapter 1.
■ Replace the batteries. If your handheld still
does not operate, try a soft reset. See
“Resetting your handheld” in Appendix A.
■ If your handheld was exposed to cold,
make sure it is at room temperature.
I get a warning
message telling me
my handheld
memory is full.
■ Purge the Date Book, To Do List, Mail, and
iMessenger
®
applications. This removes
records that you deleted from these
applications from memory. See “Purging
records” in Chapter 4. You may also need
to perform a HotSync
®
operation to
recover the memory.
■ Delete unused memos and records. If
necessary, you can save these records. See
“Deleting records” in Chapter 4.
■ If you have installed additional
applications on your handheld, remove
them to recover memory. See “Removing
applications” in Chapter 3.
My handheld keeps
turning itself off.
Your handheld is designed to turn itself off
after a period of inactivity. This period can be
set at 30 seconds, one, two, or three minutes.
Check the Auto-off setting. See “General
preferences” in Chapter 8.
My handheld is not
making any sounds.
Check the System Sound setting. See “General
preferences” in Chapter 8.
My handheld has
frozen.
Perform a soft reset. See “Resetting your
handheld” in Appendix A.