User Manual

Appendix B Page 251
Wireless problems
Problem Solution
The signal strength is
weak.
■ Make sure the antenna is pointing
straight up, perpendicular to the
ground:
If you hold your handheld in your
hand, raise the antenna to 135
°
.
If you lay it on a table or other surface
parallel to the ground, raise the antenna
to 90
°
.
Tap the Diagnostics icon . Then
monitor the signal strength while you try
the following solutions:
■ Move away from your original location,
five to ten feet in any direction.
■ If you are indoors, stand near a
window, or move outdoors.
■ Open metal blinds on windows.
■ If you are in an underground parking
lot or other space below street level,
move to a location aboveground.
■ If you are in a crowd, move to a less
crowded area.
■ If you’re in a vehicle, keep your
handheld level with the windshield.
The metal frame of the vehicle shields
radio signals. Mountains and buildings
may also block signals.
■ If you’re outdoors, move away from
overhead electrical wires. Move from
under trees.
I forgot the password
to my Palm.Net™
service account.
Visit http://www.palm.net, or contact Customer
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contact information.