User Manual
Appendix B Page 257
When I tap the
HotSync button on
the cradle, nothing
happens on Palm
Desktop software
and my handheld
times out.
■ Check Palm Desktop software HotSync
Setup options to confirm that you have
the correct settings for local HotSync
operations.
■ If you are experiencing intermittent
success, try a lower speed setting on the
Local tab in the Setup dialog box in the
HotSync Manager.
■ Close and restart HotSync Manager on
your computer.
■ Verify there are no COM port conflicts
on your computer:
1. From the Start menu, choose Set-
tings, and then choose Control Panel.
2. Double-click System.
3. Click the Device Manager tab.
4. Double-click Ports.
5. Make sure each accessory is using a
different port.
■ Make a copy of your Palm folder.
Uninstall, then reinstall Palm Desktop
software.
■ Turn on your handheld and tap the
Applications icon. Tap the HotSync icon,
then tap Local.
When I perform a
HotSync operation,
my information does
not transfer to Palm
Desktop software.
■ If you have performed a HotSync
operation successfully, but you cannot
find the data from your handheld on
Palm Desktop software, check to see
you have the correct user name selected
for viewing data.
■ Click the HotSync Manager and choose
Custom. Check that all conduits are set
to synchronize files.