User Manual

Appendix B Page 261
Technical support and customer care
If, after reviewing the sources listed at the beginning of this appendix,
you cannot solve your problem, contact your regional technical
support office by e-mail, phone, or fax. For support e-mail addresses
and phone numbers, see the Getting Started guide, which comes with
your handheld.
Before requesting support, please experiment a bit to reproduce and
isolate the problem. When you do contact support, please be ready to
provide the following information:
■ The name and version of the computer operating system you are
using
■ The actual error message or state you are experiencing
■ The steps you take to reproduce the problem
■ The version of handheld software you are using and available
memory
To find version and memory information:
1. Tap the Applications icon .
2. Tap the Menu icon .
3. Tap App, and then tap Info.
4. Tap Version to see version numbers, and tap Size to see the amount
of free memory, in kilobytes.
Note: Thousands of third-party add-on applications have been
written for Palm OS handhelds. Unfortunately, we are not able
to support such a large number of third-party applications. If
you are having a problem with a third-party application, please
contact the developer or publisher of that software.