User's Manual

Section 7A: Help 319
Help
Troubleshooting
Desktop Software Installation
If you are having trouble installing the desktop software, you may have the
wrong version of the software or some of your computer’s resources may be
unavailable. Follow these steps to retry the installation:
1. Make sure your computer profile includes administrator rights to install
software. In large organizations, these are usually granted by the system
administrator.
2. Restart your computer.
3. Quit any active applications, including virus scanners and Internet security
applications.
4. Make sure you’re installing the software from the Palm Software
Installation CD that came with your new Treo 700
P smart device. (Other
versions of the desktop software may not work with this device.)
5. Insert the Palm Software Installation CD to restart the installation.
Note:
The Palm Software Installation CD installs software that enables you to
synchronize using Palm® Desktop software or Microsoft Outlook for Windows.
If you want to synchronize using a different personal information manager
(PIM), you must install a third-party solution. Contact the PIM’s author or
vendor to learn whether desktop software is available for your new Treo device.
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