User's Manual

Section 7A: Help 335
Help
download email messages from your Yahoo! account to your device. Check
with your service provider to see if any provider-specific requirements exist.
䢇 Service provider settings change frequently. If your email account was
working but you are currently experiencing problems, check with your
wireless or email service provider to see if any of the account settings have
changed.
I Have Problems Sending and Receiving Email
Short periods of time when email is unavailable are common due to server
problems or poor wireless coverage. If you have problems sending or receiving
mail for an extended period of time, check with your ISP or email service provider
to verify that the service is working properly, and check with Sprint Customer
Service for outage information in your area.
Auto Sync Is Not Working
If an Auto Sync operation is occurring and you turn your device’s phone off or the
connection to your email service provider is disconnected, the Auto Sync
operation fails. If a scheduled Auto Sync doesn’t take place or starts but does not
finish, make sure your device’s phone is on and that your data connection to your
email service provider has not been interrupted.
I Have Problems Sending Email
If you are able to receive email messages but cannot send them, try these steps,
in turn:
䢇 Make sure your ISP or email provider allows you to access email on a wireless
device. Several providers, like Hotmail, do not offer this option at all; other
providers require an upgrade to access email on a wireless device.
FINAL DRAFT Palm, Inc. Confidential