User's Manual

338 Section 7A: Help
Messaging
I Can’t Tell If Data Services Are Available
When your phone is on, icons appear in the title bar in the Main view of the Phone
application to indicate whether data services are available and whether a data
connection is active. See “Checking Signal Strength and Phone Status” on
page 100 for a description of the icons that indicate that data services are
available.
If your phone is on and you do not see any of the data icons, then data services
are not available in your current location.
I Can’t Send or Receive SMS Text Messages
䢇 Make sure your phone is turned on (see “Turning Your Device’s Phone On and
Off” on page 55).
䢇 Contact Sprint to verify that your plan includes SMS messaging services, that
these services have been correctly activated, and that they are available at
your location. Sprint should be able to tell you if messaging services have
been experiencing transmission delays. Delays can also occur between the
time that a message is sent and the time it is received.
䢇 Verify with the recipient that the receiving device can handle text messages.
䢇 If a text message arrives but does not display an alert, perform a soft reset
(see “Soft Reset” on page 314).
I Can’t Send or Receive Sprint PCS® Picture Mail Messages
䢇 Make sure your phone is turned on (see “Turning Your Device’s Phone On and
Off” on page 55).
FINAL DRAFT Palm, Inc. Confidential