Centro SmartPhoneUser Guide

TROUBLESHOOTING
SYNCHRONIZATION
217
12
CHAPTER
MAC ONLY Mac computers do not
provide an option for uninstalling Palm
Desktop software. For information on
uninstalling Palm Desktop software on a
Mac, go to palm.com/
centroverizon-support or contact Palm
Technical Support for Mac computers.
Restart your computer.
Reinstall Palm Desktop software from
the Palm Software Installation CD that
came with your smartphone.
11 Restart your computer.
12 Reinstall Palm Desktop software from
the Palm Software Installation CD that
came with your smartphone.
Synchronization starts but stops without
finishing
If you upgraded from a previous Palm OS
®
device or received a system error, such as
Sys0505, there may be conflicts with
software on your smartphone.
1 Locate your Backup subfolder and
rename the folder (for example,
BackupOld).
Windows: C:\Program
Files\Palm\<device name>
Mac: <Mac hard drive> : Applications
: Palm : Users : <device name>
NOTE Can’t find a Palm folder in Program
Files? Then look for a palmOne or
Handspring folder instead. For more info,
see I can’t find my user folder
.
TIP The HotSync Log can give you information
about your most recent synchronization.
Windows: Right-click the HotSync manager
icon in the taskbar in the lower-right corner of
your computer screen, and then select View
Log.
Mac: Open Palm Desktop software. From the
HotSync menu, select View Log.
Gandalf_VZW_UG.book Page 217 Monday, February 25, 2008 10:50 PM