Instruction Manual Part 15

HotSync problems
213
When I press the HotSync button on
the cradle, nothing happens on
Palm Desktop software and my
handheld times out
■ Make a copy of your Palm folder. Uninstall, then reinstall
Palm Desktop software.
■ Turn on your handheld and tap the Applications icon. Tap
the HotSync icon, then tap Local.
When I perform a HotSync
operation, my information does not
transfer to Palm Desktop software.
■ If you have performed a HotSync operation successfully,
but you cannot find the data from your handheld on Palm
Desktop software, check to see you have the correct user
name selected for viewing data.
■ On a Windows computer, click the HotSync Manager and
choose Custom. Check that all conduits are set to
synchronize files.
■ On a Macintosh, double-click the HotSync Manager icon.
From the HotSync menu, choose Conduit Settings. Select
your user name from the User pop-up menu, and check that
the correct conduit is active.
My handheld displays the message
“Waiting for sender” when it’s near
my computer’s infrared port.
■ Your computer’s infrared port may be set to search
automatically for the presence of other infrared devices.
Consult the documentation for your operating system for
information about turning off this option.
■ In s
ome cases, simply moving your handheld away from the
computer’s infrared port solves the problem.
I want to synchronize my computer
with more than one handheld.
■ If the computer running Palm Desktop software
synchronizes with more than one handheld, each handheld
must have a unique name. Assign a user name to your
handheld the first time you perform a HotSync operation.
■ Please be aware that synchronizing more than one
handheld with the same user name causes unpredictable
results and, potentially, loss of your personal information.