User's Manual

COMMON QUESTIONS
NETWORK CONNECTION
231
13
CHAPTER
My smartphone won’t connect to the
Internet
Your smartphone supports GPRS or UMTS
wireless data networks. To connect to the
Internet, you must subscribe to data
services with your network operator.
• Contact your network operator to verify
that your subscription plan includes data
services and that these services have
been correctly activated. Your network
operator should also be able to tell you
if there are any outages in your location.
• Press and hold Power/End to turn
off your phone. Then press and hold the
same button to turn it back on.
• Perform a soft reset (see Performing a
soft reset).
• Confirm that data services are correctly
configured on your smartphone by
doing the following:
1 Press Start and select Settings.
2 Select the Connections tab, and then
select Connections .
3 On the Ta s k s tab, select Manage
existing connections.
4 If your network operator appears in the
list, press OK . If not, contact your
network operator for assistance.
I can’t send or receive text or multimedia
messages
• Make sure your phone is on (see
Turning your smartphone on/off
).
• Contact your network operator to verify
that your plan includes messaging
services, that these services have been
correctly activated, and that they are
available at your location. (Your network
operator should be able to tell you if
messaging services have been
experiencing transmission delays.)
• If possible, contact the recipient or
sender of the message, and make sure
KEY TERM UMTS (Universal Mobile
Telecommunications System) A
third-generation (3G) wireless technology that
is designed for high-speed data transfer with
rates up to 384 Kbps.
KEY TERM EDGE (Enhanced Data Rates for
GSM Evolution) A wireless technology that
can provide fast data transfer and Internet
access with rates up to 236.8 Kbps.