User's Manual

COMMON QUESTIONS
SYNCHRONIZATION
236
13
CHAPTER
• Click File, and then click Delete
Mobile Device. When asked to
confirm, click Ye s .
• Connect your smartphone and your
computer to the sync cable.
• When the Synchronization Setup
Wizard appears, follow the steps to
establish a sync relationship between
your smartphone and your computer.
10 If your organization uses a firewall or a
VPN connection, synchronizing with
ActiveSync may not work. Go to
www.microsoft.com
and search for the
following topics to help with specific
firewall setup situations:
• ActiveSync USB Connection
Troubleshooting Guide
• ActiveSync with Sygate Personal
Firewall
• ActiveSync with TrendMicro PC-cillin
Internet Security
• ActiveSync with Norton Personal
Firewall
• ActiveSync with Zone Alarm Security
Suite
• ActiveSync with McAfee Personal
Firewall
• ActiveSync with Windows Firewall
11 Verify with your computer hardware
vendor that your operating system
supports your internal USB controller.
Synchronization finishes but info doesn’t
appear where it should
• With the included software, your
smartphone can synchronize with the
root folders of Contacts, Calendar,
Tasks, and Notes. If you want to
synchronize with a global Exchange
Address Book, you must copy the
addresses to your local Contacts list in
Microsoft Office Outlook (right-click the
addresses and select Add to Personal
Address Book).
• Microsoft Office Outlook subfolders and
public folders are not accessible with
the included software. You may want to
use a third-party solution instead.
• If you’re trying to sync offline, be sure
to set your Microsoft Office Outlook
Calendar, Contacts, Notes, and Tasks to
be available offline.