User's Manual

Section 28
Terms and Conditions & Warranty Information
58
Taxes and Other Regulatory-Related Charges. We invoice you for taxes, fees and other charges levied by
federal, state or local authorities, or foreign government on Services. We also assess charges associated with
regulatory mandates and obligations, such as Universal Service and Enhanced 911 service. If you claim any tax
exemption, you must provide us with a valid tax-exempt document. Any tax exemption applies only from the date
we receive a valid tax-exempt document.
Roaming. Calls made outside of your Home Service Area and outside of the Sprint Nationwide PCS Network are
“roaming” calls. Your PCS Phone is specifically designed and engineered to work only on the Sprint Nationwide
PCS Network. It works on another CDMA PCS provider’s system only when a roaming agreement is in place
between Sprint and the other providers. If your PCS Phone is a dual-mode phone, it works on both a CDMA PCS
provider’s system (in addition to the Sprint Nationwide PCS Network) and a wireless analog telecommunications
provider’s system only when roaming agreements are in place between Sprint and the other providers. If we do not
have a roaming agreement in place, you may be able to place roaming calls “manually” by using a valid credit
card. If there is a gap or other interruption of coverage within a PCS coverage area that prevents connection with
the Sprint Nationwide PCS Network and your dual-band phone is set to roam automatically when outside PCS
coverage, you may incur roaming fees within a PCS coverage area. Certain features are not available when
roaming. Roaming rates may be different from and higher than the rates you pay for calls within your Sprint PCS
Local Service Area and on the Sprint Nationwide PCS Network. Roaming charges are invoiced according to the
practices of the roaming service provider. When roaming, you are subject to the limitation of liability provisions
and other applicable rules imposed by the roaming service provider.
Interruption of Service. We may give credit for a continuous interruption of Services for more than 24 hours on
a case-by-case basis. Interruptions caused by your negligent or willful actions, or by failure of equipment or
service not provided by us, or by causes beyond our reasonable control, do not qualify for credit. We may provide
you with an airtime credit of one minute for a call that is disconnected because of transmission limitations caused
by atmospheric, geographic or topographic conditions and that you redial within one minute of disconnection.
You must notify us within 24 hours of the disconnection to request credit.
Phones and Other Equipment. Phones and other equipment may be purchased and returned as provided in
the purchase documents. We are not the manufacturer of the phones or other equipment. The only warranties on
the phones or other equipment are any limited warranties extended by the manufacturers. We have no liability in
connection with the phones and other equipment or for the manufacturers’ acts or omissions.
Lost or Stolen Equipment. If your phone or other equipment is lost or stolen, you must notify us by calling PCS
Customer Service Solutions. You are responsible for all charges for Services provided to the Number for the lost or
stolen equipment before you notify us of the loss or theft. We will deactivate Services to the Number upon
notification to us of any loss or theft. You may be required to provide evidence of the loss or theft (for example, a
police report or sworn statement). If the equipment is later found, we may require that you exchange it for
another phone or other equipment before we reactivate Services (if we do reactivate Services), as well as require
you to pay a reactivation fee. We will deactivate Services to any Number without prior notice to you if we suspect