User's Guide

Table Of Contents
Resetting Your Communicator Page 33
Resetting Your Communicator
Performing a soft reset
If your communicator is not responding or you have trouble synchronizing with your
computer, you can perform a soft reset to restart it. A soft reset does not affect your data.
Performing a hard reset
A hard reset erases all data and third-party software on your Treo. Never perform a hard
reset unless a soft reset doesn’t fix the problem. You can restore previously synchronized
data with the next HotSync operation.
1. While holding the power button, use the reset tool (or the tip of a paper clip) to gently
press the reset button.
2. When the system screen appears, release the power button.
3. When the warning appears, press the top scroll button.
4. If the language selection screen appears, select the same language you selected for
your desktop software. Choosing a different language may result in loss of data.
Use the reset tool
to gently press the
reset button
Unscrew the stylus tip
to access the reset tool