Handbook

Appendixes page 157
Chapter 12
Reference
This chapter includes troubleshooting information, explanations of
possible error messages, and how to reset your PalmPilot
™
connected organizer. This chapter also includes information about
how to reach 3Com in case you need assistance with your
PalmPilot.
Important: For other troubleshooting tips not included in this
handbook, refer to either the readme.txt file or the HelpNotes file
located in the PalmPilot Desktop directory. These files are also
located on the installation CD-ROM (and diskettes).
Troubleshooting
If you should encounter a problem with PalmPilot, look to this
section for the description that most closely matches the
symptoms you observe, and try the suggestions listed.
Installation Troubleshooting
Do not place your PalmPilot in the Cradle during the installation of
the PalmPilot Desktop software. If PalmPilot is in the Cradle, the
installation program may incorrectly detect that a modem is
attached to one of your available serial ports.
HotSync Troubleshooting
HotSync is described in detail in Chapter 10: HotSync
™
Technology.
If you are having trouble with HotSync, refer to the online help
available in the PalmPilot Desktop software (on your PC).
General Troubleshooting
PalmPilot does not turn on:
■ Adjust the contrast control.