User manual
Table Of Contents
- Contents
- Welcome
- Basics
- Get to know your phone
- Set up your phone
- Charge the battery
- Turn the phone on/off
- Use gestures: tap, swipe, drag, flick, pinch
- Open applications
- Work with applications
- Enter and save information
- Use the menus
- Search to find info and make calls
- View and respond to notifications
- Update the software on your phone
- Use App Catalog to shop for new applications
- Copy files between your phone and your computer
- Transferring data
- Data transfer overview
- How do I get data from my old phone?
- How do I get data off my computer?
- I’m already using Google, Facebook, Yahoo!, and/or Microsoft Exchange
- I want to keep using my current desktop app and sync with an online account on my phone
- I don’t need to sync, but I do want a copy of my data backed up somewhere besides my phone
- I’d rather sync directly with my computer
- Phone
- Email and other messages
- Email
- How do I send and receive email on my phone?
- Merged inboxes in Email
- Set up email
- Set up email: Microsoft Exchange ActiveSync (EAS)
- Set up email when automatic setup fails
- Enter advanced account settings
- Change account login settings
- Delete an email account
- Create and send an email message
- Add attachments to a message
- Save a message as a draft
- Receive and read email messages
- Save or share an inline image
- Open attachments
- Save attachments
- Add a contact from an email message
- View a contact from an email message
- Search for an email message
- Reply to a message
- Forward a message
- Copy messages
- Move a message to another folder
- Mark a message as read or unread
- Flag or unflag a message
- Show or hide message header details
- Delete a message
- Add a signature to outgoing messages
- View mail folders
- Add a folder as a favorite
- Set email preferences
- Reorder accounts
- Reply to meeting invitations
- Send email messages from within another application
- Messaging
- What kinds of messages can I send and receive?
- Work with conversations
- Switch between messaging accounts in a conversation
- Switch between Conversations view and Buddies view
- Create and send a text or multimedia message
- Use emoticons in a message
- Receive and view text and multimedia messages
- Add a contact from a message
- Forward a message
- Copy messages
- View a contact’s information from a message
- Dial a number from a message
- Delete a message
- Delete a conversation
- Turn automatic download of multimedia messages on or off
- Set up an instant messaging (IM) account
- Sign in to an IM account
- Sign out of an IM account
- Send and receive IM messages
- Change your online status
- Change your custom message
- Change your IM account username and password
- Delete an IM account
- Turn messaging notifications on or off
- Email
- Personal information
- Contacts
- How do I add names and other info into Contacts?
- Linked contacts
- Use Contacts for the first time
- Create a contact
- Find a contact
- View, edit, copy, or delete contact information
- Add a photo to a contact
- Add a ringtone to a contact
- Assign a speed dial to a contact
- Assign a reminder message to a contact
- Link a contact
- Unlink a contact
- Add a contact entry to the Launcher
- Get in touch with a contact
- Delete a contact
- Customize Contacts
- Manually synchronize Contacts with your online accounts
- Stop synchronization of Contacts with an online account
- Send Contacts
- Receive vCards
- Calendar
- How do I get events into Calendar?
- Layered calendars
- Use Calendar for the first time
- Create an event
- Enter the event location
- Schedule a repeating event
- Add an alarm to an event
- Add a note to an event
- Create an all-day (untimed) event
- Change the Calendar display
- Move around in Calendar
- Quickly glimpse your schedule
- Delete an event
- Respond to an event reminder
- View meeting participants
- Customize Calendar
- Manually synchronize Calendar with your online accounts
- Stop synchronization of Calendar with an online account
- Tasks
- Create a task list
- Create a task
- Set task priority, due date, and other details
- Check off a task
- View tasks that are due today
- Rename a task
- Sort a task list
- Reorder your tasks
- Set due dates for all tasks in a list
- Mark all tasks in a list completed/incomplete
- Hide or delete all completed tasks in a list
- Delete a task or a task list
- Memos
- Clock
- Calculator
- Contacts
- Photos, videos, and music
- Web and wireless connections
- Documents
- Doc View
- Open a file
- Change the display size
- Find text in a file
- Save a file with a new name
- Share a file
- View file properties
- Work with comments, endnotes, and footnotes in a Microsoft Word document
- Select a row or column in an Excel® spreadsheet
- Resize rows or columns in a spreadsheet
- Show or hide rows or columns in a spreadsheet
- Sort your data in a spreadsheet
- Switch among sheets
- View comments in a spreadsheet
- Switch among views in a PowerPoint® presentation
- Move around in a presentation
- Upgrade to Documents To Go® from DataViz
- PDF View
- Doc View
- Preferences
- Backup
- Date & Time
- Device Info
- View system information
- Rename your phone
- Restart your phone
- Erase data and reset your phone
- Run Quick Tests
- Run Interactive Tests
- Change default applications
- Use Certificate Manager
- Add a certificate from USB Drive storage
- Add a certificate from an email attachment
- View certificate details
- Delete a certificate
- Regional Settings
- Screen & Lock
- Sounds & Ringtones
- Troubleshooting
- For users of other Palm® devices
- Battery
- Screen and performance
- Phone
- Signal strength is weak
- My phone won’t connect to the mobile network
- I see five bars in the signal-strength icon, but I still can’t connect to the network
- The other person hears an echo
- I hear my own voice echo
- My voice is too quiet on the other end
- I hear static or interference
- My phone seems to turn off by itself
- Hands-free devices
- Synchronization
- What is synchronization?
- How do I set up synchronization with an online account?
- I don’t want to sync calendar or contact information with my online account—just email
- I want to sync with Outlook or Palm Desktop software on my computer
- I have an Exchange ActiveSync account at work, but my data is not being downloaded to my phone
- I entered the settings to sync with Exchange ActiveSync, but I can’t synchronize with my company’s Exchange server
- A notification tells me that ActiveSync encountered a problem on the server
- A notification tells me that there is not enough free memory to synchronize
- A notification tells me that the server could not be reached
- A notification tells me that ActiveSync encountered a problem with [item type] [item name]
- Sending and receiving data in Email, Messaging, and Web
- Messaging
- Web
- Calendar and Contacts
- I haven’t entered any contacts or calendar events on my phone, but when I open those apps, I see entries
- My personal and work contact and calendar information is getting merged into a single view—I’d rather keep them separate
- I started entering a contact’s name in universal search, but I’m not seeing the person in the results
- Camera
- Amazon MP3
- Transferring information from your computer
- Backing up and restoring data
- I need to reset my phone but don’t understand the difference between a partial erase and a full erase
- How do I get my data back after a full or partial erase?
- I want to do a full erase, but the screen is cracked or doesn’t respond to taps
- My bookmarks were restored, but the thumbnail icon is not displaying
- Updates
- Transferring information from another Palm® webOS™ platform phone
- Third-party applications
- Making room on your phone
- Terms
- Regulatory and Safety Information
- Specifications
- Index
168 Chapter 11 : Troubleshooting
• For multimedia messages, do the following:
• Contact Verizon Wireless to verify that messaging services have
been correctly activated on your phone, and that they are available
at your location. (Verizon Wireless should be able to tell you if
messaging services have been experiencing transmission delays.)
• Check to see if you have data services enabled. Open Phone ,
open the application menu, and tap Preferences. Under Network,
make sure Data Usage is set to On.
• If you are in roaming coverage, check to see if you have data
roaming enabled. Open Phone , open the application menu, and
tap Preferences. Under Network, tap Data Roaming and tap
Enabled.
• If possible, contact the recipient of the message, and make sure the
receiving device can handle the type of message you’re sending.
• If a message arrives but does not display a notification, restart your phone
(see Restart your phone).
I want to send a video in a multimedia message, but do not see
it on the list of items I can attach
You can attach only pictures in JPG format to outgoing multimedia
messages. To send files of other types, attach them to an email message (see
Add attachments to a message).
Web
My phone won’t connect to the Internet
Your phone supports EVDO, 1xRTT, and Wi-Fi wireless data networks.
• Check to see if you have data services enabled. Open Phone , open
the application menu, and tap Preferences. Under Network, make sure
Data Usage is set to On.
• If you are in roaming coverage, check to see if you have data roaming
enabled. Open Phone , open the application menu, and tap
Preferences. Under Network, tap Data Roaming and tap Enabled.
• Turn off your phone and turn it on again (see Turn the phone on/off).
• Restart your phone (see Restart your phone).
• Contact Verizon Wireless to verify that your data plan has been correctly
activated. Verizon Wireless should also be able to tell you if there are any
outages in your location.
I can’t access a page
1 Make sure you have Internet access:
• Open Web and try to view a web page you’ve loaded before.
• To ensure that you’re viewing the page directly from the Internet,
tap .
• After confirming your Internet connection, try to view the page
again. If it comes up blank, tap .
• If you’re still having trouble, the page may contain elements that are
not supported by the browser, such as Flash, Shockwave, VBScript,
WML script, and other plug-ins.
2 Some websites redirect simple web addresses given to the public to
actual web addresses that are more complex (for example, if you enter
the address www.palm.com/support, it may actually go to the web
address http://www.palm.com/us/support). If your phone’s browser
can’t follow the redirect, enter the web address in a desktop browser
and read the actual web address in the address bar. Then enter the
actual address in your phone’s browser.
An image or map is too small on my screen
Do either of the following:
• To switch to landscape mode to see more of the image, turn the phone on
its side.
• To zoom in on the image, pinch out or double-tap the screen.