User manual
Table Of Contents
- Contents
- Welcome
- Basics
- Just Type
- Work with applications
- Open applications
- Work with applications
- Go up one level in an app (back gesture)
- Display all open applications (Card view)
- Work with stacked cards
- Move among cards and stacks
- Reorder/stack single cards
- Reorder a card within a stack
- Close an application
- Line up your favorite applications in Quick Launch
- Reorder Quick Launch icons
- Reorder Launcher icons
- Add a Launcher page
- Reorder Launcher pages
- Rename a Launcher page
- Delete a Launcher page
- Delete an application
- Use the menus
- Enter and save information
- Use the keyboard
- Enter uppercase letters
- Enter alternate keyboard characters
- Enter passwords
- Enter characters from the symbols table
- Symbols and accented characters
- Enter information in a field
- Work with the Text Assist feature
- Customize Text Assist settings
- Edit the user dictionary
- Cut, copy, and paste information
- Use the Copy All or Select All feature
- Select items in a list
- Save information
- Create and work with favorites
- Manage online accounts
- View and work with notifications
- Copy files and sync your personal data
- Phone
- Make calls
- Dial by contact name using Just Type
- Dial using the onscreen dial pad
- Dial using the keyboard
- Dial a favorite
- Dial using a speed dial
- Dial by contact name in the Phone application
- Redial the last number dialed
- Dial a Skype contact
- Use Skype to dial an international number
- Dial your national emergency number
- Dial from another application
- Receive calls
- Use voicemail
- What can I do during a call?
- What’s my number?
- View your call history
- Work with favorites
- Save a phone number to Contacts
- Use a phone headset
- Customize phone settings
- Turn contact match display on/off
- Turn the international dialing auto-prefix feature on/off
- Set your international dialing method
- Sign in to or create a Skype account
- Set permissions for incoming Skype calls
- Set DTMF tone length
- Use dialing shortcuts
- Set roaming and data usage preferences
- Turn TTY/TDD on/off
- Make calls
- Email, text, multimedia, and instant messaging
- Email
- How do I send and receive email on my phone?
- Merged inboxes in Email
- Set up email
- Set up email: Microsoft Exchange
- Set up email when automatic setup fails
- Enter advanced account settings
- Turn new email notifications on/off
- Change account login settings
- Rename an account
- Delete an email account
- Create and send an email message
- Format email text
- Add attachments to a message
- Save a message as a draft
- Receive and read email messages
- Open email attachments
- Save attachments
- Save or share an inline image
- Add a contact from an email message
- View a contact from an email message
- Search for an email message
- Reply to a message
- Forward a message
- Copy messages
- Move a message to another folder
- Mark a message as read or unread
- Mark all messages in a folder as read
- Flag or unflag a message
- Show or hide message header details
- Delete a message
- Add a signature to outgoing messages
- View mail folders
- Sort email in a folder
- Add an email folder as a favorite
- Set email preferences
- Reorder accounts
- Reply to meeting invitations
- Send email messages from within another application
- Messaging
- What kinds of messages can I send and receive?
- Work with conversations
- Switch between messaging accounts in a conversation
- Dial a number from a conversation
- Switch between Conversations view and Buddies view
- Create and send a text or multimedia message
- Use emoticons in a message
- Receive and view text and multimedia messages
- Add a contact from a text or multimedia message
- Forward a message
- Copy messages
- View a contact’s information from a message
- Dial a number from a message
- Delete a message
- Delete a conversation
- Block a message sender
- Turn automatic download of multimedia messages on or off
- Turn delivery receipts on/off
- Set up an instant messaging (IM) account
- Create a Skype account
- Sign in to an IM account
- Chat with a group
- Sign out of an IM account
- Send and receive IM messages
- Add a buddy
- Receive a buddy request
- Show/hide buddies in a group
- Delete a buddy
- Change your online status
- Change your custom message
- Change your IM account username and password
- Delete an IM account
- Customize messaging notifications
- Email
- Contacts, Calendar, and other personal information
- Contacts
- How do I add names and other info into Contacts?
- Linked contacts
- Use Contacts for the first time
- Create a contact
- Find a contact
- View, edit, or delete contact information
- Add a photo to a contact
- Add a ringtone to a contact
- Assign a speed dial to a contact
- Assign a reminder message to a contact
- Create a favorite
- Remove a contact from favorites
- Link a contact
- Unlink a contact
- Add a contact entry to the Launcher
- Get in touch with a contact
- Delete a contact
- Customize Contacts
- Manually synchronize Contacts with your online accounts
- Delete an online account from Contacts
- Send contacts
- Receive vCards
- Calendar
- How do I get events into Calendar?
- Layered calendars
- Use Calendar for the first time
- Create an event
- Enter the event location
- Schedule a repeating event
- Add an alarm to an event
- Customize event notification sounds
- Add a note to an event
- Create an all-day (untimed) event
- Change the Calendar display
- Move around in Calendar
- Quickly glimpse your schedule
- Delete an event
- Respond to an event reminder
- View meeting participants
- Customize Calendar
- Manually synchronize Calendar with your online accounts
- Delete an online account from Calendar
- Tasks
- Create a task list
- Create a task
- Set task priority, due date, and other details
- Check off a task
- View tasks that are due today
- Rename a task
- Sort a task list
- Reorder your tasks
- Set due dates for all tasks in a list
- Mark all tasks in a list completed/incomplete
- Hide or delete all completed tasks in a list
- Delete a task or a task list
- Memos
- Clock
- Calculator
- Contacts
- Photos, videos, and music
- Camera
- Photos
- Videos
- YouTube
- Music
- Get music onto your phone
- Listen to music
- Use music playback controls
- Return to Album Art view for the currently playing song from anywhere in the Music app
- Switch the Now Playing display
- Search for related songs or content
- Change the order of items in Playlist view
- Remove a song from Playlist view
- Delete a song
- Amazon MP3
- Web and wireless connections
- Wi-Fi
- What is a Wi-Fi connection?
- Why use a Wi-Fi connection?
- Are there different kinds of Wi-Fi networks?
- Turn Wi-Fi on/off
- Connect to a new open network
- Connect to a new secure network
- Connect to a previously used network
- Connect to a captive portal
- Disconnect from a network
- Put Wi-Fi to sleep when the screen is off
- Customize connection settings
- Palm mobile hotspot
- VPN
- Web
- Go to a website
- Go to a website using search
- Add a web search engine
- Open another browser
- Navigate a web page
- Use Flash content
- Add a web page to the Launcher
- Create a bookmark
- Open a bookmarked page
- Edit, reorder, or delete a bookmark
- Return to previously viewed web pages
- Use links on a web page
- Copy a picture from a web page
- Download files from the web
- Customize web browser settings
- Location Services
- Google Maps
- VZ NavigatorSM
- Bluetooth® wireless technology
- Use your phone as a modem
- Wi-Fi
- Documents
- Quickoffice® mobile office software
- Register Quickoffice software
- Set up Quickoffice to access files from an online collaborative tool
- Open a file
- Change the text display size in a Word document or Excel® spreadsheet
- Save a file with a new name
- Share a file
- View cell content in a spreadsheet
- Scroll rows or columns in a spreadsheet
- Switch among sheets in a spreadsheet
- Resize columns in a spreadsheet
- Switch among slides in a PowerPoint® slideshow
- Zoom into and pan a slide
- Update Quickoffice software
- Add, edit, or delete an online account in Quickoffice
- PDF View
- Quickoffice® mobile office software
- App Catalog
- Preferences
- Backup
- Date & Time
- Device Info
- View system information
- Rename your phone
- Restart your phone
- Erase data and reset your phone
- About the full erase options
- Run Quick Tests
- Run Interactive Tests
- Change default applications
- Use Certificate Manager
- Install a certificate from USB drive storage
- Install a certificate from an email attachment
- View certificate details
- Delete a certificate
- Regional Settings
- Screen & Lock
- Sounds & Ringtones
- Troubleshooting
- 6Ts: Six ways to get your Palm® Pre™ 2 phone working again
- For users of other Palm® devices
- Palm profile
- Creating your Palm profile: Is your phone ready for setup?
- Creating your Palm profile: Are you trying to use a profile from another phone?
- Creating your Palm profile: Are you having trouble creating a new profile?
- Creating your Palm profile: Unable to complete? Try this
- Having trouble logging in to your Palm profile?
- Battery
- Screen and performance
- Phone
- Signal strength is weak
- My phone doesn’t connect to the mobile network
- I see five bars in the signal-strength icon, but I still can’t connect to the network
- The person on the other end of the line hears an echo
- I hear my own voice echo
- My voice is too quiet on the other end
- I hear static or interference
- My phone seems to turn off by itself
- Hands-free devices
- Synchronization
- What is synchronization?
- How do I set up synchronization with an online account?
- I don’t want to sync calendar or contact information with my online account—just email
- I want to sync with Outlook or Palm® Desktop by ACCESS software on my computer
- I have an Exchange account at work, but my data is not being downloaded to my phone
- I entered the settings to sync with Exchange, but I can’t synchronize with my company’s Exchange server
- A notification tells me that ActiveSync encountered a problem on the server
- A notification tells me that there is not enough free memory to synchronize
- A notification tells me that the server could not be reached
- A notification tells me that ActiveSync encountered a problem with [item type] [item name]
- Sending and receiving data in Email, Messaging, and Web
- Messaging
- Wi-Fi
- Web
- Calendar and Contacts
- I haven’t entered any contacts or calendar events on my phone, but when I open those apps, I see entries
- My personal and work contact and calendar information is getting merged into a single view—I’d rather keep them separate
- I started entering a contact’s name in Card view or the Launcher, but I’m not seeing the person in the results
- Camera
- Photos, Videos, and Music
- Amazon MP3
- Transferring information to and from your computer
- I bought a song through Amazon MP3 and want to transfer it to my computer
- I copied files from my computer, but I can’t see or play them on my phone
- When I open the folder representing my phone from my computer, I see subfolders. Do I need to move my files into these folders?
- I can’t find the Media Sync button
- Backing up and restoring data
- Updates
- Transferring information from another Palm® webOS™ platform phone
- Third-party applications
- Making room on your phone
- Glossary of Terms
- Online accounts available for Palm® webOS™ phones
- Specifications
- Regulatory and Safety Information
- Index
234 Chapter 14 : Troubleshooting
I started entering a contact’s name in Card view or the
Launcher, but I’m not seeing the person in the results
• With Just Type, you need to enter at least two letters before contact
matches are returned.
• You may need to scroll down the list to find the match you want.
• If you still don’t see the match you want, try typing a few more characters
of the person’s name.
Camera
Here are some tips for taking good pictures with the camera:
• Clean the camera’s lens with a soft, lint-free cloth.
• Take pictures in bright lighting conditions. Low-light images may be
grainy, due to the sensitivity of the camera.
• If you are in a low-light setting, make sure the camera flash is on or is set
to automatic.
• Hold the phone as still as possible. Try supporting your picture-taking arm
up against your body or a stationary object (such as a wall).
• Keep the subject of the pictures still. Exposure time is longer with lower
light levels, so you may see a blur.
• For best results, verify that you have the brightest light source coming
from behind you, lighting the subject’s face. Avoid taking indoor pictures
with the subject in front of a window or light. If the light is behind the
subject, try moving closer to the subject and enabling the flash.
• Make sure the subject is at least 18 inches (0.5 meter) away from the
camera to ensure good focus.
• If you take a picture when the keyboard is slid out, press Space to
take the picture instead of tapping the onscreen shutter icon.
Photos, Videos, and Music
I cannot see the album art for my music files or the thumbnail
images for my videos
The webOS platform no longer supports Media Sync mode, which was used
to transfer photos, videos, and music from iTunes to your phone. If you
transferred media files to your phone using media sync, you can still view or
play the files on your phone. However, some videos may not display a
thumbnail image in the videos list, and album art may not be displayed.
To get the files to appear with thumbnail images and album art, reimport
the files to your phone using either copy and paste in USB Drive mode (see
Copy files and folders using USB Drive mode) or a third-party solution (see
Copy music, photos, and videos using third-party software).
Amazon MP3
I bought a song from Amazon MP3, but it isn’t showing up on
my phone
Occasionally, the download process may be interrupted, so a song you
purchased may not be successfully downloaded to your phone. To confirm
the purchase and download of a song, log in to your Amazon account from
your computer. If the song shows up there as purchased and downloaded,
contact Amazon support and let them know you never received your song.