User manual
Table Of Contents
- Contents
- Welcome
- Basics
- Just Type
- Work with applications
- Open applications
- Work with applications
- Go up one level in an app (back gesture)
- Display all open applications (Card view)
- Work with stacked cards
- Move among cards and stacks
- Reorder/stack single cards
- Reorder a card within a stack
- Close an application
- Line up your favorite applications in Quick Launch
- Reorder Quick Launch icons
- Reorder Launcher icons
- Add a Launcher page
- Reorder Launcher pages
- Rename a Launcher page
- Delete a Launcher page
- Delete an application
- Use the menus
- Enter and save information
- Use the keyboard
- Enter uppercase letters
- Enter alternate keyboard characters
- Enter passwords
- Enter characters from the symbols table
- Symbols and accented characters
- Enter information in a field
- Work with the Text Assist feature
- Customize Text Assist settings
- Edit the user dictionary
- Cut, copy, and paste information
- Use the Copy All or Select All feature
- Select items in a list
- Save information
- Create and work with favorites
- Manage online accounts
- View and work with notifications
- Copy files and sync your personal data
- Phone
- Make calls
- Dial by contact name using Just Type
- Dial using the onscreen dial pad
- Dial using the keyboard
- Dial a favorite
- Dial using a speed dial
- Dial by contact name in the Phone application
- Redial the last number dialed
- Dial a Skype contact
- Use Skype to dial an international number
- Dial your national emergency number
- Dial from another application
- Receive calls
- Use voicemail
- What can I do during a call?
- What’s my number?
- View your call history
- Work with favorites
- Save a phone number to Contacts
- Use a phone headset
- Customize phone settings
- Turn contact match display on/off
- Turn the international dialing auto-prefix feature on/off
- Set your international dialing method
- Sign in to or create a Skype account
- Set permissions for incoming Skype calls
- Set DTMF tone length
- Use dialing shortcuts
- Set roaming and data usage preferences
- Turn TTY/TDD on/off
- Make calls
- Email, text, multimedia, and instant messaging
- Email
- How do I send and receive email on my phone?
- Merged inboxes in Email
- Set up email
- Set up email: Microsoft Exchange
- Set up email when automatic setup fails
- Enter advanced account settings
- Turn new email notifications on/off
- Change account login settings
- Rename an account
- Delete an email account
- Create and send an email message
- Format email text
- Add attachments to a message
- Save a message as a draft
- Receive and read email messages
- Open email attachments
- Save attachments
- Save or share an inline image
- Add a contact from an email message
- View a contact from an email message
- Search for an email message
- Reply to a message
- Forward a message
- Copy messages
- Move a message to another folder
- Mark a message as read or unread
- Mark all messages in a folder as read
- Flag or unflag a message
- Show or hide message header details
- Delete a message
- Add a signature to outgoing messages
- View mail folders
- Sort email in a folder
- Add an email folder as a favorite
- Set email preferences
- Reorder accounts
- Reply to meeting invitations
- Send email messages from within another application
- Messaging
- What kinds of messages can I send and receive?
- Work with conversations
- Switch between messaging accounts in a conversation
- Dial a number from a conversation
- Switch between Conversations view and Buddies view
- Create and send a text or multimedia message
- Use emoticons in a message
- Receive and view text and multimedia messages
- Add a contact from a text or multimedia message
- Forward a message
- Copy messages
- View a contact’s information from a message
- Dial a number from a message
- Delete a message
- Delete a conversation
- Block a message sender
- Turn automatic download of multimedia messages on or off
- Turn delivery receipts on/off
- Set up an instant messaging (IM) account
- Create a Skype account
- Sign in to an IM account
- Chat with a group
- Sign out of an IM account
- Send and receive IM messages
- Add a buddy
- Receive a buddy request
- Show/hide buddies in a group
- Delete a buddy
- Change your online status
- Change your custom message
- Change your IM account username and password
- Delete an IM account
- Customize messaging notifications
- Email
- Contacts, Calendar, and other personal information
- Contacts
- How do I add names and other info into Contacts?
- Linked contacts
- Use Contacts for the first time
- Create a contact
- Find a contact
- View, edit, or delete contact information
- Add a photo to a contact
- Add a ringtone to a contact
- Assign a speed dial to a contact
- Assign a reminder message to a contact
- Create a favorite
- Remove a contact from favorites
- Link a contact
- Unlink a contact
- Add a contact entry to the Launcher
- Get in touch with a contact
- Delete a contact
- Customize Contacts
- Manually synchronize Contacts with your online accounts
- Delete an online account from Contacts
- Send contacts
- Receive vCards
- Calendar
- How do I get events into Calendar?
- Layered calendars
- Use Calendar for the first time
- Create an event
- Enter the event location
- Schedule a repeating event
- Add an alarm to an event
- Customize event notification sounds
- Add a note to an event
- Create an all-day (untimed) event
- Change the Calendar display
- Move around in Calendar
- Quickly glimpse your schedule
- Delete an event
- Respond to an event reminder
- View meeting participants
- Customize Calendar
- Manually synchronize Calendar with your online accounts
- Delete an online account from Calendar
- Tasks
- Create a task list
- Create a task
- Set task priority, due date, and other details
- Check off a task
- View tasks that are due today
- Rename a task
- Sort a task list
- Reorder your tasks
- Set due dates for all tasks in a list
- Mark all tasks in a list completed/incomplete
- Hide or delete all completed tasks in a list
- Delete a task or a task list
- Memos
- Clock
- Calculator
- Contacts
- Photos, videos, and music
- Camera
- Photos
- Videos
- YouTube
- Music
- Get music onto your phone
- Listen to music
- Use music playback controls
- Return to Album Art view for the currently playing song from anywhere in the Music app
- Switch the Now Playing display
- Search for related songs or content
- Change the order of items in Playlist view
- Remove a song from Playlist view
- Delete a song
- Amazon MP3
- Web and wireless connections
- Wi-Fi
- What is a Wi-Fi connection?
- Why use a Wi-Fi connection?
- Are there different kinds of Wi-Fi networks?
- Turn Wi-Fi on/off
- Connect to a new open network
- Connect to a new secure network
- Connect to a previously used network
- Connect to a captive portal
- Disconnect from a network
- Put Wi-Fi to sleep when the screen is off
- Customize connection settings
- Palm mobile hotspot
- VPN
- Web
- Go to a website
- Go to a website using search
- Add a web search engine
- Open another browser
- Navigate a web page
- Use Flash content
- Add a web page to the Launcher
- Create a bookmark
- Open a bookmarked page
- Edit, reorder, or delete a bookmark
- Return to previously viewed web pages
- Use links on a web page
- Copy a picture from a web page
- Download files from the web
- Customize web browser settings
- Location Services
- Google Maps
- VZ NavigatorSM
- Bluetooth® wireless technology
- Use your phone as a modem
- Wi-Fi
- Documents
- Quickoffice® mobile office software
- Register Quickoffice software
- Set up Quickoffice to access files from an online collaborative tool
- Open a file
- Change the text display size in a Word document or Excel® spreadsheet
- Save a file with a new name
- Share a file
- View cell content in a spreadsheet
- Scroll rows or columns in a spreadsheet
- Switch among sheets in a spreadsheet
- Resize columns in a spreadsheet
- Switch among slides in a PowerPoint® slideshow
- Zoom into and pan a slide
- Update Quickoffice software
- Add, edit, or delete an online account in Quickoffice
- PDF View
- Quickoffice® mobile office software
- App Catalog
- Preferences
- Backup
- Date & Time
- Device Info
- View system information
- Rename your phone
- Restart your phone
- Erase data and reset your phone
- About the full erase options
- Run Quick Tests
- Run Interactive Tests
- Change default applications
- Use Certificate Manager
- Install a certificate from USB drive storage
- Install a certificate from an email attachment
- View certificate details
- Delete a certificate
- Regional Settings
- Screen & Lock
- Sounds & Ringtones
- Troubleshooting
- 6Ts: Six ways to get your Palm® Pre™ 2 phone working again
- For users of other Palm® devices
- Palm profile
- Creating your Palm profile: Is your phone ready for setup?
- Creating your Palm profile: Are you trying to use a profile from another phone?
- Creating your Palm profile: Are you having trouble creating a new profile?
- Creating your Palm profile: Unable to complete? Try this
- Having trouble logging in to your Palm profile?
- Battery
- Screen and performance
- Phone
- Signal strength is weak
- My phone doesn’t connect to the mobile network
- I see five bars in the signal-strength icon, but I still can’t connect to the network
- The person on the other end of the line hears an echo
- I hear my own voice echo
- My voice is too quiet on the other end
- I hear static or interference
- My phone seems to turn off by itself
- Hands-free devices
- Synchronization
- What is synchronization?
- How do I set up synchronization with an online account?
- I don’t want to sync calendar or contact information with my online account—just email
- I want to sync with Outlook or Palm® Desktop by ACCESS software on my computer
- I have an Exchange account at work, but my data is not being downloaded to my phone
- I entered the settings to sync with Exchange, but I can’t synchronize with my company’s Exchange server
- A notification tells me that ActiveSync encountered a problem on the server
- A notification tells me that there is not enough free memory to synchronize
- A notification tells me that the server could not be reached
- A notification tells me that ActiveSync encountered a problem with [item type] [item name]
- Sending and receiving data in Email, Messaging, and Web
- Messaging
- Wi-Fi
- Web
- Calendar and Contacts
- I haven’t entered any contacts or calendar events on my phone, but when I open those apps, I see entries
- My personal and work contact and calendar information is getting merged into a single view—I’d rather keep them separate
- I started entering a contact’s name in Card view or the Launcher, but I’m not seeing the person in the results
- Camera
- Photos, Videos, and Music
- Amazon MP3
- Transferring information to and from your computer
- I bought a song through Amazon MP3 and want to transfer it to my computer
- I copied files from my computer, but I can’t see or play them on my phone
- When I open the folder representing my phone from my computer, I see subfolders. Do I need to move my files into these folders?
- I can’t find the Media Sync button
- Backing up and restoring data
- Updates
- Transferring information from another Palm® webOS™ platform phone
- Third-party applications
- Making room on your phone
- Glossary of Terms
- Online accounts available for Palm® webOS™ phones
- Specifications
- Regulatory and Safety Information
- Index
252 Regulatory and Safety Information
landfills and by recovering materials that may be recycled into other products. Responsible
recycling ensures materials are properly collected and disposed.
Palm is committed to supporting the collection and recycling of its products. Palm is committed
to participate in and support the European Union WEEE Directive (2002/96/EC) and the
protection of the environment for future generations. For more information on the WEEE
Directive implementation in the various EU member states please see weee-forum.org.
It is everyone's responsibility to ensure that electrical and electronic products are properly
reused, recycled, or recovered.
As part of Palm's corporate commitment to be a good steward of the environment, we strive to
use environmentally friendly materials, reduce waste, and collaborate with our channel partners
to raise awareness and help keep Palm handheld devices, phones, and mobile companions out
of landfills through evaluation and disposition for reuse and recycling. Visit palm.com/recycle for
additional details and information about how you can help reduce electronic waste.
User Safety
Operational Warnings
IMPORTANT INFORMATION ON SAFE AND EFFICIENT OPERATION. Read this information
before using your phone. For the safe and efficient operation of your phone, observe these
guidelines:
Potentially explosive atmospheres: Turn off your phone when you are in any areas with a
potentially explosive atmosphere, such as fueling areas (gas or petrol stations, below deck on
boats), storage facilities for fuel or chemicals, blasting areas and areas near electrical blasting
caps, and areas where there are chemicals or particles (such as metal powders, grains, and
dust) in the air.
Interference to medical and personal Electronic Devices: Most but not all electronic
equipment is shielded from RF signals and certain electronic equipment may not be shielded
against the RF signals from your phone.
Pacemakers: The Health Industry Manufacturers Association recommends that a minimum
separation of 0.6 inches (15 centimeters) be maintained between a phone and a pacemaker to
avoid potential interference with the pacemaker. These recommendations are consistent with
the independent research by the recommendations of Wireless Technology Research.
Persons with pacemakers should do the following:
Audio Safety: This phone is capable of producing loud noises which may damage your
hearing. When using the speakerphone feature, it is recommended that you place your phone
at a safe distance from your ear.
Other Medical Devices, Hospitals: If you use any other personal medical device, consult the
manufacturer of your device to determine if it is adequately shielded from external RF energy.
Your physician may be able to assist you in obtaining this information. Turn your phone OFF in
health care facilities when any regulations posted in these areas instruct you to do so. Hospitals
or health care facilities may be using equipment that could be sensitive to external RF energy.
Repetitive Motion Injuries: When using the keyboard or playing games on your phone, you
may experience discomfort in your neck, shoulders, hands, arms, or other parts of the body. To
avoid any injury, such as tendonitis, carpal tunnel syndrome, or other musculoskeletal disorder,
make sure to take necessary breaks from use, take longer rests (such as several hours) if
discomfort or tiring begins, and see a doctor if discomfort persists. To minimize the risk of
Repetitive Motion Injuries, when texting or playing games with your phone:
• Do not grip the phone too tightly
• Press the buttons lightly
• Make use of the special features in the handset which minimize the number of buttons which
have to be pressed, such as message templates and predictive text
• Take lots of breaks to stretch and relax
Blackouts and Seizures: Blinking lights, such as those experienced with television or playing
video games may cause some people to experience blackout or seizure, even if never
experienced before. In the event a phone user should experience any disorientation, loss of
awareness, convulsion, eye or muscle twitching, or other involuntary movements, stop use
immediately and consult a doctor. Individuals with personal or family history of such events
should consult a doctor before using the device. To limit the possibility of such symptoms,
wherever possible every hour take a minimum break of 15 minutes, use in a well lighted area,
view the screen from the farthest distance, and avoid exposure to blinking lights if you are tired.
Operating Machinery: Do not use your phone while operating machinery. Full attention must
be given to operating the machinery in order to reduce the risk of an accident.
Aircraft: While in aircraft, follow all instructions regarding the operation of your phone. Use of
your phone while on board an aircraft must be done in accordance and in compliance with
airline instructions and regulations.
Vehicles with Air Bags: Your phone should not be placed in a position that would affect the
operation of air bag deployment or in a position that, should the air bag inflate, could propel the
phone. Air bags will inflate with great force and care should be taken to protect yourself and
your phone within a vehicle that has air bags. Do not place a phone in the area over an air bag
or in the air bag deployment area. Store the phone safely before driving the vehicle.
Hearing Aids: People with hearing aids or cochlear implants may experience interfering noises
when using wireless devices or when one is nearby. The level of interference will depend on the
type of hearing device and the distance from the interference source. Increasing the separation
between them may reduce the interference. You may also consult your hearing aid
manufacturer to discuss alternatives.
Small children: Do not leave your phone and its accessories within the reach of small children
or allow them to play with it. They could hurt themselves or others, or could accidentally
damage the phone. Your phone contains small parts with sharp edges that may cause an injury
or which could become detached and create a choking hazard.
Keep the device away from the abdomens of pregnant women and adolescents, particularly
when using the device hands-free.