User manual

ManualsBrandsPalm ManualsMobile PhonesPre 2 (Verizon Wireless)

Table Of Contents

Contents
Welcome
- Your Palm® Pre™ 2 phone
- What’s in the box?
  - Hardware
  - Print material
- Where can I learn more?
Basics
- Get to know your phone
- Set up your phone
- Charge the battery
  - Maximizing battery life
- Turn the phone on/off
- Use gestures: tap, swipe, drag, flick, pinch
- Update the Palm® webOSTM operating system
  - Respond to a system software notification
  - Manually check for system updates
Just Type
- Just Type overview
- Get in touch with a contact
- Search the web
- Find information in an application on your phone
- Create a new item such as a message or memo
- Open an application
  - Use application keywords
- Customize Just Type
Work with applications
- Open applications
- Work with applications
- Use the menus
  - Open the application menu
  - Open the connection menu
- Enter and save information
- Create and work with favorites
- Manage online accounts
  - Use the Accounts application to set up an online account
  - Use the Accounts application to edit or delete an online account
- View and work with notifications
Copy files and sync your personal data
- Copy files between your phone and your computer
- Overview: Get your personal data onto your phone
- Transfer data from an old phone
- Export data from a desktop organizer on your computer
  - About the Data Transfer Assistant (DTA)
- Get data from an online account in the cloud
- Sync your desktop organizer and your phone
  - Sync directly with your desktop organizer
  - Sync your desktop organizer to Google, and Google to your phone
Phone
- Make calls
- Receive calls
- Use voicemail
  - Set up voicemail
  - Listen to voicemail messages
- What can I do during a call?
- What’s my number?
- View your call history
- Work with favorites
- Save a phone number to Contacts
- Use a phone headset
  - Use a wired headset
  - Set up and use a Bluetooth® hands-free device
- Customize phone settings
Email, text, multimedia, and instant messaging
- Email
- Messaging
Contacts, Calendar, and other personal information
- Contacts
- Calendar
- Tasks
- Memos
- Clock
- Calculator
  - Perform calculations
  - Calculator buttons
- Facebook
  - Install Facebook
Photos, videos, and music
- Camera
  - Take a picture
  - Review pictures
- Photos
- Videos
- YouTube
- Music
- Amazon MP3
Web and wireless connections
- Wi-Fi
- Palm mobile hotspot
- VPN
- Web
- Location Services
- Google Maps
- VZ NavigatorSM
- Bluetooth® wireless technology
- Use your phone as a modem
Documents
- Quickoffice® mobile office software
- PDF View
App Catalog
- Browse applications in App Catalog
- Download a free application
- Buy an application
- Manage applications
- Update a downloaded application from a notification
- Manually check for application updates
- Set up a billing account
- Update or delete a billing account
Preferences
- Backup
- Date & Time
- Device Info
- Regional Settings
  - Language
  - Formats
- Screen & Lock
- Sounds & Ringtones
Troubleshooting
- 6Ts: Six ways to get your Palm® Pre™ 2 phone working again
  - Introduction
  - T1. Throw all open applications off the top of the screen
  - T2. Turn your phone completely off and on
  - T3. Triple-toggle to restart
  - T4. Top off the battery
  - T5. Take out the battery
  - T6. Connect your phone to your computer and reinstall webOS software
- For users of other Palm® devices
  - I want to transfer my data from my computer
- Palm profile
  - Creating your Palm profile: Is your phone ready for setup?
  - Creating your Palm profile: Are you trying to use a profile from another phone?
  - Creating your Palm profile: Are you having trouble creating a new profile?
  - Creating your Palm profile: Unable to complete? Try this
  - Having trouble logging in to your Palm profile?
- Battery
  - I can’t charge the battery
  - I need to replace the battery
  - I can’t get my screen to turn on after removing and replacing the battery
  - I can't get the back cover off
  - I can’t get the back cover on
- Screen and performance
  - The screen appears blank
  - An application is not responding to taps
  - Applications are running slowly
  - My gestures in the gesture area aren’t working
  - There are small icons in the lower-right corner of the screen
- Phone
  - Signal strength is weak
  - My phone doesn’t connect to the mobile network
  - I see five bars in the signal-strength icon, but I still can’t connect to the network
  - The person on the other end of the line hears an echo
  - I hear my own voice echo
  - My voice is too quiet on the other end
  - I hear static or interference
  - My phone seems to turn off by itself
- Hands-free devices
  - I can’t make or receive calls using a Bluetooth® hands-free device
  - I lost the connection between my phone and my Bluetooth headset
  - I hear static or interference when using my hands-free device
  - Some features of my hands-free device don’t work with my phone
- Synchronization
  - What is synchronization?
  - How do I set up synchronization with an online account?
  - I don’t want to sync calendar or contact information with my online account—just email
  - I want to sync with Outlook or Palm® Desktop by ACCESS software on my computer
  - I have an Exchange account at work, but my data is not being downloaded to my phone
  - I entered the settings to sync with Exchange, but I can’t synchronize with my company’s Exchange server
  - A notification tells me that ActiveSync encountered a problem on the server
  - A notification tells me that there is not enough free memory to synchronize
  - A notification tells me that the server could not be reached
  - A notification tells me that ActiveSync encountered a problem with [item type] [item name]
- Sending and receiving data in Email, Messaging, and Web
  - I can’t tell if data services are available
- Email
  - I have problems using my account
  - I have problems sending and receiving email
  - I have problems sending email (IMAP and POP accounts)
  - After I receive messages, older messages disappear from my Inbox
- Messaging
  - I can’t send or receive text or multimedia messages
- Wi-Fi
  - I am trying to connect my phone to my Wi-Fi network and need to find the phone’s MAC address
- Web
  - My phone won’t connect to the Internet
  - I can’t access a page
  - An image or map is too small on my screen
  - A secure site refuses to permit a transaction
- Calendar and Contacts
  - I haven’t entered any contacts or calendar events on my phone, but when I open those apps, I see entries
  - My personal and work contact and calendar information is getting merged into a single view—I’d rather keep them separate
  - I started entering a contact’s name in Card view or the Launcher, but I’m not seeing the person in the results
- Camera
- Photos, Videos, and Music
  - I cannot see the album art for my music files or the thumbnail images for my videos
- Amazon MP3
  - I bought a song from Amazon MP3, but it isn’t showing up on my phone
- Transferring information to and from your computer
  - I bought a song through Amazon MP3 and want to transfer it to my computer
  - I copied files from my computer, but I can’t see or play them on my phone
  - When I open the folder representing my phone from my computer, I see subfolders. Do I need to move my files into these folders?
  - I can’t find the Media Sync button
- Backing up and restoring data
  - I need to reset my phone but don’t understand the difference among the erase options
  - How do I get my data back after a full or partial erase?
  - I want to do a full erase, but the screen is cracked or doesn’t respond to taps
  - My bookmarks were restored, but the thumbnail icon is not displaying
- Updates
  - I dismissed a system update notification, and now I don’t know how to get the update on my phone
  - My phone froze while I was downloading or installing a system update
- Transferring information from another Palm® webOS™ platform phone
  - I want to get files off my old webOS phone, but the screen is cracked or doesn’t respond to taps, so I can’t access USB Drive mode
- Third-party applications
  - Getting more help
- Making room on your phone
Glossary of Terms
Online accounts available for Palm® webOS™ phones
Specifications
Regulatory and Safety Information
Index
- Numerics
- A
- B
- C
- D
- E
- F
- G
- H
- I
- J
- K
- L
- M
- N
- O
- P
- Q
- R
- S
- T
- U
- V
- W
- X
- Y
- Z

56 Chapter 5 : Copy files and sync your personal data

Copy files between your phone and your

computer

Copy files and folders using USB Drive mode

You can copy any type of file from a computer to your phone, and from your

phone to your computer, by putting your phone in USB Drive mode. In this

mode, your phone appears as a removable hard drive to your desktop

computer.

After you copy a file to your phone, you can open the file if your phone has

an application that supports the file type. You can open many file formats for

photos, videos, and music; Microsoft Office files; and PDF files. You can also

copy ringtones that you download from your computer’s web browser.

IMPORTANT All files that you store on the USB drive of your phone are not

backed up to your Palm profile, and they cannot sync to any of your online

accounts. So be sure to keep a copy of all such files somewhere besides your

phone just in case you lose your phone or you must do a full erase of the info on

your phone. For example, from time to time, you may want to back up photos and

videos you recorded on your phone by copying them to a computer. Or you may

have purchased MP3 music on your phone and wish to enjoy it on another

playback device. Your photos and videos taken using your phone are stored in the

DCIM folder of your phone’s USB drive. Downloaded music files are stored in the

AmazonMP3 folder.

BEFORE YOU BEGIN Before you copy files from your computer, make

sure you have enough storage space on your phone to fit the files. Open

Device Info and look at the Available field under Phone.

When your phone is in USB Drive mode, incoming calls go to voicemail; you

can’t make calls or use any other application until you complete step 5

below.

1 Connect your phone to your computer using the USB cable.

2 On your phone, tap USB Drive. On your computer, your phone

appears as a removable drive.

3 On a Windows computer, if the Found New Hardware wizard opens,

click Cancel to close the wizard.

4 Open My Computer (Windows XP), Computer (Windows

Vista/Windows 7), or the Finder (Mac), double-click the drive

representing your phone, and drag and drop files to your phone. The

drive displays folders that you can use to organize the files you copy.

You can also create your own folders.

NOTE If you copy ringtones to your phone, be sure to place them in the

ringtones folder on your phone’s USB drive. Photos and videos taken on the

phone are in DCIM > 100Palm.

5 End the connection safely—if you do not eject safely, your phone resets

when you disconnect the USB cable:

• On a Windows computer, right-click the drive representing your

phone and click Eject.

• On a Mac computer, from your desktop, drag the drive representing

your phone to the Tra s h. Trash changes to Eject.

6 Disconnect the USB cable from the computer when the USB drive

screen is no longer displayed on your phone.

Delete files and folders using USB Drive mode

When your phone is in USB Drive mode, you can’t make or receive calls or

use other wireless features such as email or the web.

1 Connect your phone to your computer using the USB cable.

2 On your phone, tap USB Drive. On your computer, your phone

appears as a removable drive.

3 On a Windows computer, if the Found New Hardware wizard opens,

click Cancel to close the wizard.