User manual

234 Using Your Treo 700w Smartphone
CHAPTER 10 Troubleshooting
Web
I can’t access a page
First, make sure you have Internet access: Open Internet Explorer
Mobile and try to view a web page you’ve loaded before. To ensure that
you’re viewing the page directly from the Internet, press Menu
(right action key) and select Refresh. After confirming your Internet
connection, try to view the page in question again. If it comes up blank,
press Menu (right action key) and select Refresh.
If you’re still having trouble, the page may contain elements that are
not supported by Internet Explorer Mobile, such as Flash, Shockwave,
VBScript, WML script, and other plug-ins.
Some websites use a redirector to their true home page (for example,
if you enter the address http://www.palm.com/support it may resolve
to http://www.palm.com/us/support). If Internet Explorer Mobile can’t
follow the redirect, try using a desktop browser to see the landing page
of the redirector, and enter that address in Internet Explorer Mobile.
An image or map is too small on my
smartphone screen
Internet Explorer Mobile has several viewing modes: One Column,
Default, Desktop, and Full Screen. Switch to Desktop to see the full-size
image (see “Viewing a web page” on page 104).
A secure site refuses to permit a transaction
Some websites don’t support certain browsers for transactions. Please
contact the site’s webmaster to make sure the site allows transactions
using Internet Explorer Mobile.
Tip
Your smartphone can
open your email
application when you
select an email
address on a web
page. If nothing
happens when you
select the link, try
setting up your email
application first.