User manual

Table Of Contents
COMMON QUESTIONS
RESETTING YOUR SMARTPHONE
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CHAPTER
3 While pressing and holding Power/End
, use the tip of the stylus to gently
press and hold the reset button on the
back of your smartphone.
4 Continue pressing and holding both
buttons until the “Erase all data?”
prompt appears.
5 Press Up to confirm the hard reset.
6 Wait for the progress bar on the Treo
logo screen to fill before continuing to
use your smartphone.
7 (Optional) Sync your smartphone with
your computer to restore your
previously synchronized info. Connect
your smartphone to your computer,
press Menu (right action key),
and then select Programs >
ActiveSync > Sync. If you use a backup
utility, you may need to also restore a
backup to recover additional info and
settings.
Performing a device reset
A device reset erases all the info that has
been added on your smartphone. This
function complements the hard reset by
formatting your smartphone and erasing all
third-party applications, personal info, and
settings. If you simply want to clean out
your smartphone so that someone else in
your family can use it, or to troubleshoot an
issue, a hard reset should meet your
needs.
BEFORE YOU BEGIN You need to install
the Device Reset application on your
smartphone. On your computer, point your
web browser to www.palm.com/
treo700wx-support, download the Device
Reset application into your WM_<device
name>_My Documents folder, and then
sync to install the file on your smartphone.
NOTE If you don’t have the WM_<device
name>_My Documents folder, open the
ActiveSync window, select Tools, select
Options, and then check the Files box.
1 Press Start and select Programs.
2 Select File Explorer .
3 Go to the My Documents folder in File
Explorer.
4 Select Device Reset to start the
formatting process.
5 When you see a message warning you
of what the application does, select