User manual

COMMON QUESTIONS
NETWORK CONNECTION
226
11
CHAPTER
Network connection
Signal strength is weak
1 If you’re standing, move about 10 feet in
any direction.
2 If you’re in a building, move near a
window. Open any metal blinds.
3 If you’re in a building, move outdoors or
to a more open area.
4 If you’re outdoors, move away from
large buildings, trees, or electrical wires.
5 If you’re in a vehicle, move your
smartphone so that it’s level
with a window.
My smartphone won’t connect to the
mobile network
1 Try the preceding suggestions for weak
signals.
2 Turn off your smartphone and turn it on
again (see Turning your smartphone on/
off).
3 Perform a soft reset (see P
erforming a
soft reset).
4 Depending on where you are on a
network and certain coverage
conditions, you might experience
interruptions with your phone operation
while using a Wi-Fi
®
card. We
recommend that you turn off the phone
radio when using any Wi-Fi card, or
remove the Wi-Fi card when not in use,
to ensure that you can always make and
receive phone calls. For emergency
calls, always remove the card from your
smartphone to ensure optimal
connectivity.
My smartphone seems to turn off by itself
If a system error and reset occur, the
phone automatically turns on if it was on
before the reset. However, if your
smartphone can’t determine whether your
phone was on before the reset, it does not
automatically turn on the phone (see
Turning your smartphone on/off
).
TIP Become familiar with low coverage areas
where you live, commute, work, and play, so
you know when to expect signal-strength
issues.