User manual

COMMON QUESTIONS
NETWORK CONNECTION
227
11
CHAPTER
I can’t tell if data services are available
Go to your Today screen and look at the
icons in the title bar. These icons indicate
whether data services are available. For
info on what each icon indicates, see What
are all those icons?
My smartphone won’t connect to the
Internet
Your smartphone supports NationalAccess
(1xRTT) or BroadbandAccess (EVDO)
wireless data networks. To connect to the
Internet, you must subscribe to data
services with Verizon Wireless.
• Contact Verizon Wireless to verify that
your subscription plan includes data
services and that these services have
been correctly activated. Verizon
Wireless should also be able to tell you
if there are any outages in your location.
• Press and hold Power/End to turn
off your smartphone. Then press
and hold the same button to turn it back
on again.
• Perform a soft reset (see Performing a
soft reset).
• Confirm that data services are correctly
configured on your smartphone:
1 Press Start and select Settings.
2 Select the Connections tab, and then
select Connections .
3 On the Tasks tab, select Manage
existing connections.
4 If BroadbandAccess appears in the list,
press OK . If not, contact Verizon
Wireless for assistance.
I can’t send or receive text or multimedia
messages
• Make sure your phone is on (see
Turning your smartphone on/off
).
• Contact Verizon Wireless to verify that
your plan includes messaging services,
that these services have been correctly
activated, and that they are available at
your location (Verizon Wireless should
be able to tell you if messaging services
have been experiencing transmission
delays).
• If possible, contact the recipient or
sender of the message, and make sure
the receiving device can handle the type
of message you’re sending.