User manual

COMMON QUESTIONS
SYNCHRONIZATION (ACTIVESYNC SOFTWARE)
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11
CHAPTER
the ActiveSync icon in the taskbar
on your computer to make sure the
ActiveSync software is running on your
computer.
3 Double-click the ActiveSync icon in
your taskbar. From the File menu, select
Connection Settings. Make sure the
Allow USB connections box is
checked, and then click Connect.
4 Perform a soft reset (see P
erforming a
soft reset).
5 Restart your computer and make sure
ActiveSync is running.
6 If problems persist and you’re
synchronizing through a USB hub, try
connecting the sync cable to a different
USB port or directly to your computer’s
built-in USB port.
7 If you’re already synchronizing through a
built-in USB port on the front of your
computer, move the sync cable to a
USB on the back of your computer (if
your computer has USB ports in both
places).
8 Uninstall the desktop software that
came with your smartphone, and then
insert the Getting Started CD that came
with your smartphone and repeat the
installation process.
9 Verify with your computer hardware
vendor that your operating system
supports your internal USB controller.
Synchronization finishes but info doesn’t
appear where it should
• With the included software, your
smartphone can synchronize with the
root folders of Contacts, Calendar,
Tasks, and Notes. If you want to
synchronize with a Global Address LIst
(GAL), you must copy the addresses to
your local Contacts list in Microsoft
Office Outlook (right-click the addresses
and select Add to Personal Address
Book).
• Microsoft Office Outlook subfolders and
public folders are not accessible with
the included software. You may want to
use a third-party solution instead.
• If you’re trying to synchronize offline, be
sure to set your Microsoft Office
Outlook Calendar, Contacts, Notes, and
Tasks to be available offline.