User manual

COMMON QUESTIONS
EMAIL
233
11
CHAPTER
An alert tells me that the server could not
be reached
Your smartphone had to wait too long to
connect to Exchange Server. The
connection may have been lost, the server
may be temporarily overloaded, or the
server may have encountered an internal
error. Check your Exchange Server name
and proxy server settings (see Setting up
wireless synchronization), and try
again later.
An alert tells me that ActiveSync
encountered a problem with [item type]
[item name]
An error occurred when ActiveSync was
synchronizing a single item. You can usually
correct this error only by removing the item
that caused the error. If you sync again to
see if the error persists, be aware that
items causing this type of error are skipped
and do not show up again.
An alert tells me that my account
information could not be detected.
When you set up the Exchange Server
sync options, the credentials page was left
blank. Correct the credentials (see Setting
up wireless synchronization), or set up your
smartphone to sync only with a computer,
and try to sync again.
An alert tells me the device timed out
while waiting for credentials.
The Exchange Server credentials screen
was left open too long. Re-enter the
Exchange Server credentials, and try to
sync again.
My Today screen settings are not restored
after a hard reset
Settings such as the background image and
plug-in choices are not backed up during
synchronization, so they can’t be restored
after a hard reset. If you use a backup
utility, you may be able to restore a backup
to recover your Today screen setting and
other additional info.
Email
I have problems using my account
Occasionally you may experience problems
in using an email account after you set it