User manual

COMMON QUESTIONS
EMAIL
234
11
CHAPTER
up. If you followed the account setup
procedure and are experiencing problems
in using the account, verify that the
account complies with your email
provider’s requirements by following
these steps:
• Verify both your password and your
username for your email account.
• Some wireless service providers require
you to be on their network to use your
email account. If this is the case, be
sure to use your provider's network as
the connection type for the account.
• Some wireless service providers have
other requirements specific to their
service. For example, Yahoo! requires
you to set up POP mail forwarding for
your Yahoo! account to download email
messages to your smartphone. Check
with your service provider to see if any
provider-specific requirements exist.
• Service provider settings frequently
change. If your email account was
working but you are currently
experiencing problems, check with your
service provider to see if any of the
account settings have changed.
I have problems sending and receiving
email
Short periods of time when email is
unavailable are common due to server
problems or poor wireless coverage. If you
have problems in sending or receiving mail
for an extended period of time, check with
your ISP or email service provider to verify
that the service is working properly.
Auto Sync is not working
If Auto Sync is occurring and you turn your
smartphone off or the connection to your
email service provider is disconnected, the
Auto Sync fails.
• Check the synchronization schedule to
make sure that Auto Sync is set to
occur at the expected day and time. See
Setting the synchronization schedule
for
details.
• Press Start , select Programs, and
then select ActiveSync . Press
Menu (right action key) and select
Configure Server. Make sure the verify
password setting is on. This is required
for over-the-air synchronization.