User manual

Table Of Contents
COMMON QUESTIONS
WEB
236
11
CHAPTER
5 Click OK.
6 Start the email client software and
make sure it is configured as the default
MAPI client. See the documentation for
your desktop email app for more info.
When I sync with Exchange Server my
info is not downloading to my
smartphone
Check with your system administrator to
obtain the name of the mail server that
offers you wireless access to the corporate
mail system. If you cant obtain the name
of this server (some companies don’t give
it out, because they don’t want wireless
access to their servers), you can’t use
ActiveSync to sync with Exchange Server.
You can also check the following setting:
1 Press Start and select Programs.
2 Select ActiveSync .
3 Press Menu (right action key) and
select Configure Server.
4 Make sure the SSL box is checked.
Web
I can’t access a page
First, make sure you have Internet access:
Open Internet Explorer Mobile and try to
view a web page you’ve loaded before. To
ensure that you’re viewing the page
directly from the Internet, press Menu
(right action key) and select Refresh.
After confirming your Internet connection,
try to view the page in question again. If it
comes up blank, press Menu (right
action key) and select Refresh.
If you’re still having trouble, the page may
contain elements that are not supported by
Internet Explorer Mobile, such as Flash,
Shockwave, VBScript, WML script, and
other plug-ins.
Some websites use a redirector to their
true home page (for example, if you enter
the address http://www.palm.com/support
it may resolve to http://www.palm.com/us/
support). If Internet Explorer Mobile can’t
follow the redirect, try using a desktop
browser to see the landing page of the
redirector, and enter that address in
Internet Explorer Mobile.