User manual

COMMON QUESTIONS
WEB
247
11
CHAPTER
If you can view the other web page after
you refresh it, but you still can’t access the
page you were originally trying to view, the
page may contain elements that are not
supported by the web browser. These
include Flash, Shockwave, VBScript,
WMLScript, and other plug-ins.
Some websites use a redirector to their
true home page. If the web browser on
your smartphone can’t follow the
redirector, try using a desktop browser to
see the landing page of the redirector, and
then enter that address in the web browser
on your smartphone.
It takes a long time for a web page to load
If it is taking longer than usual to load web
pages, you may have traveled from a
BroadbandAccess service area to a
NationalAccess service area. Although
NationalAccess data service is considered
a high-speed data service, it seems slow if
you are used to BroadbandAccess speed.
1 Press Phone and look for either
the NationalAccess or
BroadbandAccess icon in the title
bar of the Phone application’s
Main
View.
2 If you see the BroadbandAccess
icon, then there may be a problem with
the web site you are trying to access.
Try opening a different web page to see
if the problem persists.
3 If you see the NationalAccess icon,
then you may be experiencing the
difference in performance between the
two types of data networks.
4 To be sure there is not a problem with
your connection to the Verizon Wireless
network, press and hold Power/End
to turn off your phone. Then
press and hold the same button to turn
it back on again.
5 Try opening the web page again to see
if it loads faster.
TIP Your Treo smartphone can open your email
application when you select an email address
on a web page. If nothing happens when you
select the link, make sure your email
application is already set up.