Palm™ Tungsten™ W Handheld Getting Started
Copyright © 2002 Palm, Inc. All rights reserved. HotSync, MultiMail, and the Palm logo are registered trademarks of Palm, Inc. The HotSync logo, Palm, Palm Powered, the T logo, Tungsten, the Tungsten logo, and VersaMail are trademarks of Palm, Inc. All other brand names are trademarks or registered trademarks of their respective owners. Disclaimer and Limitation of Liability Palm, Inc. assumes no responsibility for any damage or loss resulting from the use of this guide. Palm, Inc.
Explosive Atmosphere • Users are advised not to use the equipment when at a refueling station. • Users are reminded of the need to observe restrictions on the use of radio equipment in fuel depots, chemical plants or where blasting operations are in progress. Road Safety It is advised that a hand-held microphone or telephone handset should not be used by the driver while the vehicle is moving, except in an emergency.
Contents Start here . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Follow guidelines for upgrading from another Palm™ handheld . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Understand how your wireless service works. . . . . . . . . . . . . . 2 Review the contents of your handheld package . . . . . . . . . . . . 2 Get to know your handheld . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Performing HotSync operations . . . . . . . . . . . . . . . . . . . . . . . . 28 Using e-mail on your handheld. . . . . . . . . . . . . . . . . . . . . . . . . 30 Identifying incompatible third-party applications . . . . . . . . .
Start here Palm™ Tungsten™ W Handheld Getting Started explains how to do the following: ■ Charge and set up your Tungsten™ W handheld ■ Turn on the Mobile application, connect to your wireless service, and confirm the connection ■ Install software on your handheld and your desktop computer ■ Learn more about using your handheld ■ Solve problems that may arise during setup, installation, and subsequent use of your handheld For the latest troubleshooting information, updates, downloads, and other im
Start here for the settings that are not transferred, you need to find them on your old handheld. ■ If you used either MultiMail® SE or MultiMail Deluxe on your old Palm handheld, and if you plan to use your old handheld’s username on your Tungsten W handheld, the saved e-mail and account settings are upgraded automatically when you perform your first HotSync® operation in “Step 7: Install Palm™ Desktop software.
Start here ■ For additional accessories, go to www.palm.com/support/intl. Tungsten W handheld HotSync cradle Hands-free headset Power adapter SIM card (optional)* Expansion card (optional)* Two CD-ROMs: Palm Desktop software Software Essentials *Whether an expansion card and SIM card are included in the Tungsten W handheld package depends on your wireless service provider.
Charge and set up your handheld Charge and set up your handheld Step 1: Connect the adapter and charge your handheld If you are upgrading from another Palm™ handheld and have a Palm cradle already connected, be aware that not all cradles are compatible with your new handheld. We recommend that you use the cradle included in the package with your handheld. NOTE Windows NT and 95, and systems without USB ports, require the Palm HotSync® Cradle-Serial, SKU 10828U, sold separately.
Charge and set up your handheld Step 2: Set up your handheld After you charge your handheld, carefully remove it from the cradle. To remove the handheld from the cradle: ■ Tilt the handheld forward, and then lift it up. To set up your handheld: Stylus 1. Press the power button to turn on the handheld, and remove the stylus. NOTE If your handheld did not turn on, see “Turning on the handheld,” in “Troubleshooting.” 2.
Connect to the wireless network Connect to the wireless network Step 3: Insert the SIM card With the subscriber identity module (SIM) card inserted, you can use your handheld’s wireless features, such as the mobile phone, SMS, web browser, and wireless e-mail. Without the SIM card, you can operate your handheld, but you cannot use the wireless features. This handheld is preconfigured to work with the SIM card provided by a specific wireless service provider.
Connect to the wireless network 3. On the back panel of your handheld, slide a thin, flat edge (similar to your thumbnail) into the indent and under the access door until the access door opens. 4. Do one of the following: – If a sample SIM card is present Gold contact area (look for the Sample SIM label), remove it. Then slide the SIM card into place on the access door. Close the access door. – If the real SIM card is present (look for the gold contact area), close the access door.
Connect to the wireless network To turn on the Mobile application: 1. Hold down the Wireless button until the Mobile dialog box appears. Wireless button 2. If prompted, enter the personal identification number (PIN) given to you by your wireless service provider. 3. Tap On in the Mobile dialog box. The application searches for a connection to the wireless service in your area. This may take up to 30 seconds. 4. Confirm that the connection is established.
Connect to the wireless network 5. Confirm that your handheld is connected to the wireless service. a. Press Home to open the Applications Launcher. b. Tap the Mobile icon . The name of your wireless service provider appears above the keypad in the Mobile application. Look here for the name of your wireless service provider Step 5: Make a phone call from your handheld 1. When Mobile is on and within coverage (indicator light is blinking green), insert the headset connector into the voice jack.
Connect to the wireless network Mobile opens and displays the onscreen keypad used for dialing. GPRS coverage indicator Signal strength indicator 2. Place the earpiece comfortably in your ear. 3. Tap the number you want to dial. You can also enter a phone number using the handheld keyboard. Just press the numbers; there is no need to press Function. 4. Tap Dial. Tips on making phone calls ■ During a call, adjust the volume by pressing Up or Down on the navigator.
Install software Install software Step 6: Install software from the expansion card If your package does not include an expansion card or if the software on the expansion card was already installed by your wireless service provider, skip this step. 1. Remove the placeholder card: Push lightly against the card with your thumb. When the card is released, you hear the system sound. Push 2. Insert the expansion card in the direction shown by the icon. Icon Push Notched corner 3.
Install software 5. When the Date/Time screen appears, confirm that the date and time are correct, and then press Home Applications Launcher. to go to the 6. Remove the expansion card (see first step of this procedure) and replace the placeholder card. 7. Store the expansion card in a safe place.
Install software 2. Put the Palm™ Desktop software CD-ROM into the CD-ROM drive. Windows: Follow the instructions that appear on your computer screen. Mac: Double-click the Palm Desktop Installer icon. Mac users, keep these points in mind: – If you are upgrading from another Palm handheld that has a username, you cannot use that old username on your new Tungsten W handheld. So when the Installer asks you to select your old username or create a new one, you must create a new username.
Install software To set up an e-mail account: 1. Press the E-mail button. E-mail The VersaMail e-mail application opens. 2. From the VersaMail main screen, press Command Stroke + W. Alternately, press Function + Menu Account Setup on the Accounts menu. , and then select 3. From the Account Setup screen, tap New. 4. Enter the following: Account Name: Enter a descriptive name for the account, such as “My Yahoo.
Learn more about your handheld For more information on setting up your e-mail account, see the Handbook for Palm™ Tungsten™ W Handhelds. The handbook includes information on filtering, sorting, deleting, and synchronizing; and also on signatures, icons, folders, and attachments. For information on how to locate your handbook, see “Read the Handbook,” in “Learn more about your handheld.” For additional information, see “Using email on your handheld,” in “Troubleshooting.
Learn more about your handheld Function twice to lock it. Function lock makes it easy to enter long strings of numbers like credit card numbers and phone numbers. Press Function again to unlock it. ■ To review the Keyboard tutorial, press Home to open the Applications Launcher. Press “K” to highlight the Keyboard icon. Press Enter to open the tutorial. ■ For information about the navigator, see the next section, “Learn how to use the navigator.
Learn more about your handheld Navigator: navigation basics To go to the Applications Launcher anytime Hold down Select until the Applications Launcher appears. To insert a highlight Press Select. (Remove the highlight by pressing Left.) Highlight To view a highlighted item Press Select. To move in the direction of an onscreen arrow Press the corresponding edge of the button. For example, in Date Book Day view, press Right/Left to go forward/back one day.
Learn more about your handheld Navigator: special features To see the note attached to the highlighted Date Book event Press Select. To check off a completed To Do List item Press Select to mark the selected item as complete. To use Quick Look Up in Address Book In Address List view, press Right to display letter boxes. To spell a name, press Up/Down to scroll through letters. Press Right to move to the next box.
Learn more about your handheld Enter and synchronize your information This section explains how to enter information into both Palm™ Desktop software and your handheld, and then how to synchronize the two with a HotSync® operation, so that information entered in one place shows up in both places. NOTE Users of Microsoft Outlook: If you chose to synchronize with Outlook during installation (Step 7), create a new appointment in Outlook rather than in Palm Desktop software.
Learn more about your handheld Perform a HotSync operation Place your handheld in the cradle. Press the HotSync button on the cradle to begin the HotSync operation. HotSync operations synchronize information on your handheld and in Palm Desktop software or other PIM (personal information management) software, such as Outlook. The information you enter in one appears in both places. If the HotSync operation did not work, see “Performing HotSync operations,” in “Troubleshooting.
Learn more about your handheld ■ Mac: Open the Palm folder, and then open the Documentation folder. Double-click Handbook.pdf. The Bookmarks tab displays the table of contents. Click a topic, and it appears in the right window pane In the Index, click a page number, and the related information appears in the window pane Click Index to search an alphabetical listing of information Take the Quick Tour For an overview of the main features of your handheld, spend a few minutes reviewing the Quick Tour.
Learn more about your handheld Use your handheld safely For more safety information, see the reverse of the title page of this guide. IMPORTANT When you are using your handheld while driving, be sure to obey the rules of the road: Keep your hands on the wheel and your eyes on the road. Whenever you use the wireless features of your handheld, please observe the guidelines or prohibitions on the use of wireless devices in your current location.
Troubleshooting Troubleshooting The following troubleshooting information gives you solutions to some problems that you may encounter when you set up and subsequently use your handheld. Upgrading from another Palm ™ handheld These problems may occur if your are upgrading from another Palm™ handheld. Problem: You upgraded using your username from your old Palm handheld and you used the VersaMail ™ e-mail application on your Tungsten ™ W handheld before your first HotSync ® operation.
Troubleshooting your handheld, press Up on the navigator. The Digitizer screen appears; follow instructions to recalibrate your handheld screen. If you want to back out of the hard reset, do not press Up on the navigator; instead, press any application button on the front of your handheld. This action performs a soft reset. Pressing a keyboard key has no effect. IMPORTANT 5. Follow the instructions that appear on the handheld screen. 6. Perform a HotSync operation.
Troubleshooting Turning on the handheld This problem may occur during Step 2. Problem: Handheld does not turn on. If your handheld has been charged for at least two hours and it seems not to turn on when you press the power button, try the following: ■ Press the Date Book application button or any other application button to ensure your handheld is turned on. ■ Press Function and then Brightness .
Troubleshooting To see the Signal Strength bar graph: ■ With the Mobile application turned on, open Mobile by inserting the headset connector into the voice jack or by tapping the Mobile icon in the Applications Launcher. The Signal Strength bar graph appears in the title area of the screen. Signal Strength bar graph, showing maximum strength As you monitor the signal, try these solutions to improve its strength: ■ Move away from your original location, five to ten feet in any direction.
Troubleshooting 4. Locate the drive into which you inserted the Palm Desktop software CD-ROM (your CD-ROM or DVD drive). 5. Double-click the file autorun.exe. Problem: On a Mac computer, the CD-ROM folder does not automatically open to display the Palm Desktop Installer icon. Do the following: 1. Find the CD-ROM icon on your Mac desktop and double-click it. 2. Double-click the Palm Desktop Installer icon to start installation.
Troubleshooting Problem: A message on your desktop computer indicates that you don’t have the privileges needed to install Palm Desktop software. When installing on a multi-user operating system, such as Windows NT, 2000, or XP, the Palm Desktop Installer must be run from an account with administrative privileges. Problem: Dialog box appears prompting for permission to install a driver that has not been digitally signed. Answer Yes to this dialog box. The Palm USB driver does not have a digital signature.
Troubleshooting If the USB connection is all right, press the HotSync button on the cradle. If the HotSync operation fails, try the following: Windows: Complete the installation of Palm Desktop software and then try the following: ■ Check the Windows system tray, in the lower-right corner of your computer screen, and make sure the HotSync icon appears there. If it is there, then HotSync Manager is running. HotSync icon a. If the HotSync icon is in the system tray, click it to display the menu.
Troubleshooting Mac: After you install Palm Desktop software, try the following: ■ Make sure the Transport Monitor of the HotSync Manager is enabled: Open the Palm folder and double-click the HotSync Manager icon. The HotSync Software Setup dialog box appears. In the HotSync Controls tab, click Enabled. ■ If you are using a USB cradle, disconnect the cradle from your computer, and then reconnect the cradle and restart your computer.
Troubleshooting Check with your ISP or e-mail service provider for e-mail account settings and policies before calling Palm Customer Support. Palm Customer Support representatives do not know the settings or policies, so you must supply that information before the support representatives can help you. Problem: E-mail service is not working properly. Short periods of time when e-mail is unavailable are common due to server problems or poor wireless coverage.
Troubleshooting Many ISPs, such as cable companies, require that you have an Internet connection to their network to send e-mail through their servers. In this case, you can almost always receive e-mail from these accounts, but if you want to send e-mail, you must send it through another server. To send e-mail through an available server: 1. Press Function + Menu on the Accounts menu. , and then select Account Setup 2. Tap to highlight the problem account. 3. Tap the Edit button. 4. Tap Next. 5.
Troubleshooting If you suspect that a third-party application is adversely affecting the operation of your handheld, contact the developer of the application. In addition, Palm has information about some applications’ compatibility with your handheld. To find this information, do one of the following: ■ Open your web browser and go to www.palm.com/support/ tungstenw. On that page, click the link leading to information on the compatibility of third-party applications.
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