Warranty Guide
PM8-AV Warranty and Connected Equipment Policy Information
CAUTION!
All Panamax Warranties and Connected Equipment Policies are valid only in the United States and Canada.
CAUTION!
Audio/Video, computer and/or telephone system installations can be very complex systems, consisting of many interconnected components.
Due to the nature of electricity and surges, a single protector may not be able to completely protect complex installations. In those cases, a systematic approach using multiple protectors must be
employed. Systematic protection requires professional design. AC power, satellite cables, CATV cables, telephone/network lines, signal lines or any other electrical conductors, entering the system that
do not pass through this surge protector may invalidate the Panamax Connected Equipment Protection Policy. For additional information on how to protect your system, please contact Panamax before
connecting your equipment to the surge protector.
CAUTION!
WARRANTY LIMITATION FOR INTERNET PURCHASERS
Panamax products purchased through the Internet do not carry a valid Product Warranty or Connected Equipment Protection Policy unless purchased from an Authorized Panamax Internet Dealer and
the original factory serial numbers are intact (they must not have been removed, defaced or replaced in any way). Purchasing from an Authorized Panamax Internet Dealer insures that the product was
intended for consumer use, has passed all quality inspections and is safe. Buying through auction sites or unauthorized dealers may result in the purchase of salvaged, failed and/or products not intended
for use in the US. In addition, Authorized Panamax Internet dealers have demonstrated sufficient expertise to insure warranty compliant installations. For a list of Authorized Panamax Internet Dealers go
to www.panamax.com. If you have any questions regarding these requirements, please contact Panamax Customer Relations.
Product Upgrade Program
If your Panamax power conditioner sacrifices itself
while protecting your connected equipment, you
have an option to upgrade to the latest technology.
Please go to our web site www.panamax.com or
contact Panamax Customer Relations at 800-472-
5555 for details
.
Panamax Surge Protector Life-
time Limited
Product Warranty
Panamax warrants to the purchaser of any standard
Panamax surge protector that the surge protec-
tor shall be free of defects in design, material, or
workmanship, and Panamax will repair or replace
any defective unit. For product replacement see
“NOTIFICATION” (3).
Panamax Surge Protector Limited
Connected Equipment Protection
Policy
It is the policy of Panamax that it will, at its election,
either replace, pay to replace at fair market value,
or pay to repair, up to the dollar amount specified
below, equipment that is damaged by an AC power,
cable, telephone, or lightning surge while connected
to a properly installed Panamax power conditioner.
To be eligible for compensation, repair and or re-
placement, the power conditioner must shows
signs of surge damage or that it is operating outside
of design specifications, relative to its surge protec-
tion capability, and under all of the circumstances
failed to protect your connected equipment.
PM8-AV: $100,000
THE CONNECTED EQUIPMENT POLICY IS
SUBJECT TO THE FOLLOWING CONDITIONS
AND LIMITATIONS
1. ORIGINAL OWNERSHIP REQUIREMENT:
Panamax’s connected equipment policy extends to
the original purchaser of the Panamax product only
and is non-transferable. Original purchase receipts
must accompany any product return or claim for
connected equipment damage.
2. PROPER INSTALLATION: Panamax AC protectors
must be directly plugged into a properly grounded
3-wire AC outlet. Extension cords*, non-grounded
two prong adapters, or other non-Panamax surge
products must not be used. Building wiring and
other connections to protected equipment must
conform to applicable codes (NEC or CEC). No other
ground wires or ground connections may be used.
All wires (including, e.g., AC power lines, telephone
lines, signal/data lines, coaxial cable, antenna lead-
ins) leading into the protected equipment must first
pass through a single Panamax protector designed
for the particular application. The protector and the
equipment to be protected must be indoors in a dry
location, and in the same building. Panamax instal-
lation instructions and diagrams must be followed
3. NOTIFICATION: You must notify Panamax within
ten days of any event precipitating request for prod-
uct replacement or payment for connected equip-
ment damage. A return authorization (RA) number
must first be obtained from the Panamax Customer
Relations Department at www.panamax.com** be-
fore returning the protector Panamax. At this time,
you must notify Panamax if you believe you have
a claim for damaged connected equipment. Once
you obtain an RA number, please mark the number
on the bottom of the unit and pack it in a shipping
carton/box with enough packing material to protect
it during transit. The RA number must also be clearly
marked on the outside of the carton. Ship the unit
Panamax. Please note that you are responsible for
any and all charges related to shipping the unit to
Panamax. If connected equipment damage was in-
dicated on your RA request, Panamax will mail you
claim kit to be completed and returned within 30
days. A connection diagram of your system will be
required as part of the claim kit. Be sure to note its
configuration before disconnecting your equipment.
4. DETERMINATION OF FAILURE: Panamax will eval-
uate the protector for surge damage. The Panamax
protector must show signs of surge damage or must
be performing outside (>10%) of design specifica-
tions relative to its surge protection capability. Open-
ing the enclosure, tampering with, or modifying the
unit in any way shall be grounds for an automatic
denial your request for payment. Panamax, after
evaluating all information provided, will determine
whether or not your request is eligible for payment.
If the surge protector shows no signs of AC power
or signal line surge damage and is working within
design specifications, Panamax will return the unit
to you with a letter explaining the test results and
notifying you of the rejection your claim. Exceptions:
If a dealer or installer replaces the protector for the
customer, replacement will be returned to the dealer
installer; or if the protector is a pre-1996 model, it
will be replaced; or, for a Canadian customer, the
protector will be replaced. Panamax reserves the
right to inspect the damaged connected equipment,
parts, or circuit boards. Please note that you are re-
sponsible for any and all charges related to shipping
the damaged equipment to Panamax. Panamax also
reserves the right to inspect the customer’s facil-
ity. Damaged equipment deemed uneconomical to
repair must remain available for inspection by Pana-
max until the claim is finalized.
5. REQUEST PAYMENTS: Once Panamax has deter-
mined that you are entitled to compensation, Pana-
max will, at its election, either pay you the present
fair market value of the damaged equipment, or pay
for the cost of the repair, or send you replacement
equipment, or pay the equivalence of replacement
equipment.
6. OTHER INSURANCE/WARRANTIES: This coverage
is secondary to any existing manufacturer’s war-
ranty, implied or expressed, or any insurance and/or
service contract that may cover the loss.
7. EXCLUSIONS: THE PANAMAX CONNECTED EQUIP-
MENT PROTECTION POLICY DOES NOT APPLY TO:
Service charges, installation costs, reinstallation
costs; setup cost; diagnostic charges; periodic
checkups; routine maintenance; loss of use of the
product; costs or expenses arising out of reprogram-
ming or loss of programming and/or data; shipping
charges or fees; service calls; loss or damage oc-
casioned by fire, theft, flood, wind, accident, abuse
or misuse, and products subject to manufacturer’s
recall or similar event.
8. DISPUTE RESOLUTION: Any controversy or claim
arising out of or relating to Panamax’s Connected
Equipment Protection Policy, or the alleged breach
thereof, shall be settled by arbitration administered
by the American Arbitration Association under its
Commercial Arbitration Rules. You may file for arbi-
tration at any AAA location in the United States upon
the payment of the applicable filing fee. The arbitra-
tion will be conducted before a single arbitrator, and
will be limited solely to the dispute or controversy
between you and Panamax. The arbitration shall be
held in any mutually agreed upon location in person,
by telephone, or online. Any decision rendered in
such arbitration proceedings will be final and bind-
ing on each of the parties, and judgment may be
entered thereon in a court of competent jurisdiction.
The arbitrator shall not award either party special,
exemplary, consequential, punitive, incidental or
indirect damages, or attorney’s fees. The parties
will share the costs of arbitration (including the ar-
bitrator’s fees, if any) in the proportion that the final
award bears to the amount of the initial claim.
9. GENERAL: If you have any questions regarding
the product warranty or the connected equipment
protection policy, please contact the Panamax
Customer Relations Department at www.panamax.
com. The Limited Product Warranty and Connected
Equipment Policy herein supersede all previous
warranties and/or Connected Equipment repair/
replacement policies.
THE LIMITED PRODUCT WARRANTY IS THE ONLY
WARRANTY PROVIDED WITH THIS PANAMAX PROD-
UCT AND ANY OTHER IMPLIED OR EXPRESSED
WARRANTIES ARE NON-EXISTENT.
This warranty may not be modified except in writing,
signed by an officer of the Panamax Corporation.
* The use of a Panamax extension cord or equiv-
alent (UL or CSA listed, minimum 14AWG, 3-wire
grounded) will not invalidate the warranty.
** Forms are available on the Panamax web site
for requesting RAs and opening a claim for con-
nected equipment damage.
MODEL - PM8-AV
DOC. NO. Q01L0066_EN REV. A
Effective Date 8/09
www.panamax.com
800-472-5555