User's Manual

96
Others
Warranty and After
-
sales Service
Warranty
⿠Make sure that you have received a warranty card provided at
purchase. After checking the contents of the warranty card as well as
“Shop name and date of pur
chase”, k
eep the warranty card in a safe
place. If you notice that necessary items of the warranty card are
not filled in, immediately contact the shop wher
e y
ou purchased the
FOMA terminal fr
om. The term of the warranty is one year from the
date of purchase.
⿠All or par
t of this product including the accessories may be modified
f
or improvement without notice.
After
-
sales Services
◎When there is a problem with the FOMA terminal
Before asking repairs, check “Troubleshooting” in this manual or in
“
使いかたガイド (Guide)” mounted on the FOMA terminal. (“
使いか
たガイド (Guide)” is available in J
apanese mode only.) If the problem
remains unsolved, contact the “Repairs” counter listed on the back
page of this manual f
or malfunction and consult them.
The “Repairs” counter is a
vailable in J
apanese only.
◎When repairs are necessitated as a result of consultation
Br
ing your FOMA terminal to a repair counter specified by DOCOMO.
Note that y
our FOMA ter
minal is accepted for repair during the repair
counter’s business hours. Further, note that you may need to wait for
fixing depending on the malfunction state.
■In warranty period
・
Your FOMA terminal is repaired charge free in accordance with the
ter
ms of warranty.
・
Make sure that you bring the warranty card to the counter for
r
epair. If you do not show the warranty card, or when troubles
or malfunctions ar
e r
egarded to be caused by your mishandling
(the damages of liquid crystal, connector
, etc.), the repair cost is
charged even within the warranty period.
・
The cost for troubles caused by the use of devices and
consumables other than those specified b
y DOCOMO is c
harged
even within the warranty period.
■Repairs may not be carried out in the following cases:
・
When exposure to water is found at our repair counter (Example:
When the moistur
e detection stic
ker has reacted)
・ When, as a result of inspection at our repair center, corrosion is
f
ound due to exposure to water, dew condensation, or sweat, or
when damage or def
or
mation is found in the circuit board [Repairs
might not be carried out when damage to the connector ter
minal
(earphone/microphone ter
minal) or liquid crystal, or cracks in the
body are found.]
※E
ven if repair is feasible, the repair cost is charged when the trouble
y
ou suffer matches one of the symptoms listed above, which is not
suppor
ted by the warranty.
■After the warranty period
W
e will repair your FOMA terminal on request (charges will apply).
■Spar
e parts availability period
The minimum storage per
iod of the per
formance spare parts (parts
required for maintaining performance) for the FOMA terminal is
basically six y
ears after the closur
e of its production. Note, however,
that your FOMA terminal might not be repaired depending on the
tr
oubled portions because of the shortage of spare parts.