User's Manual Part 3

515
Appendix/External Devices/Troubleshooting
First of all, check to see if you need to update the software program and then
update it if required. See page 528 for how to update software programs.
Troubleshooting
Problem Check point Reference
The FOMA phone
does not turn on.
(Cannot use)
Make sure the battery is attached to the FOMA
phone correctly.
Make sure the battery is fully charged.
If the mova is usable in Dual Network Service, the
FOMA phone service is not available. Is the FOMA
phone usable? For details, refer to “Mobile Phone
User’s Guide [Network Services]”.
41
42
452
Cannot dial by
pressing numeric
keys.
Make sure Keypad Dial Lock is deactivated.
Make sure Restrict Dialing is deactivated.
Make sure Lock All is deactivated.
Make sure Self Mode is deactivated.
140
143
134
135
Dial but cannot
connect; a busy tone
sounds.
Enter the phone number after you hear the dial
tone.
—
Dial but cannot
connect; the guidance
is played back telling
that confirm usage
method.
Make sure the phone number contains a city code. 50
“ ” appears and
cannot make calls.
You may be out of the service area or weak radio
waves are being received.
This may be because “Switch 3G/GSM” is set to
“GSM/GPRS”.
45
477
“ ” and “Lock all”
are displayed and
pressing keys are
null.
This may be because Lock All is activated. 134
Pressing the side
keys does not work
when the FOMA
phone is closed.
This may be because “Side keys guard” is set to
“ON”.
141
Alert beeps. The battery runs short. You need to charge. 42
Cannot charge.
(The Call/Charging
indicator of the
FOMA phone does
not light, or it
flickers.)
Make sure the battery is attached to the FOMA
phone correctly.
Make sure the power plug of the adapter is
securely inserted into outlet.
Make sure the adapter and the FOMA phone is
firmly connected. For AC adapter (option), make
sure its connector is firmly connected to the FOMA
phone or a desktop holder (option).
41
43
The display grows
dark, showing
nothing.
Make sure Power Saver Mode is deactivated. 118
Different ring tones
sound for incoming
mail.
This may be the mail from a party whose mail ring
tone is set by the setting items in the Phonebook.
This may be the mail from a party stored in a group
set with a mail ring tone by Group Setting.
95
97
When a call or mail
message comes in,
the Call/Charging
indicator lights/
flickers differently.
This may be the call or mail message from a party
for whom you have set “Illumination/Mail
illumination” by setting items in the Phonebook.
This may be the call or mail message from a party
stored in a group set with “Illumination/Mail
illumination” by Group Setting.
95
97
Images or melodies
selected in the
functions are not
played back; they are
played back at the
default setting.
Make sure the UIM that was inserted when you
obtained images or melodies is inserted.
40
Cannot count total
calls cost.
 Make sure that total calls cost accumulated on the
UIM does not exceed the limit (about ¥16,770,000).
Perform Reset Total Cost to return to ¥0.
420
Cannot watch a 1Seg
program.
You may be out of the terrestrial digital TV
broadcasting service area or weak airwaves are
being received.
Make sure the UIM is inserted.
Make sure Channel Setting is set.
292
39
294
Cannot perform data
transfer
 Make sure that you do not use a USB hub. If you
use a USB hub, the devices may not work correctly.
—
Problem Check point Reference