Information and Troubleshooting Guide Home Monitoring Camera Indoor HomeHawk SHELF Model No. KX-HNC810 KX-HN1004 Thank you for purchasing a Panasonic product. Please read this document before using the unit and save it for future reference.
About this system • Panasonic will not be held responsible in the event that property loss occurs while this system is in operation. • This product should not be used as substitute for a medical or caregiver’s supervision. It is the caregiver’s responsibility to stay close enough to handle any eventuality. • The system’s wireless features are subject to interference, therefore functionality in all situations cannot be guaranteed.
security feature on your mobile device. • When submitting the product for repair, make a note of any important information stored in the product, as this information may be erased or changed as part of the repair process. • Use only trusted repair services authorized by Panasonic. • Before disposing of the product, perform a factory data reset to erase any data stored in the product. Remove and erase the microSD card.
Note: • Android 4.1 or later versions are recommended. • You can also access the User’s Guide at the web page listed below. https://panasonic.net/cns/pcc/support/homehawk/manual/ • Microsoft® Windows® Internet Explorer® 8 and earlier versions are not supported. For your safety To prevent severe injury and loss of life/property, read this section carefully before using the product to ensure proper and safe operation of your product.
• Unplug from power outlets and never touch the inside of the product if its casing has been broken open. Danger of electric shock exists. • Never touch the plug with wet hands. Danger of electric shock exists. • Do not connect non‐specified devices. Operating safeguards • Unplug the product from power outlets before cleaning. Do not use liquid or aerosol cleaners. • Do not disassemble the product. • Never put metal objects inside the product.
Part names and functions Front Back
Accessory Supplied accesories AC adaptor PNLV251‐GZ microSD card KX‐HN1004 only Connections Troubleshooting How can be the camera mounted on the wall Drive two screws (not supplied) into the wall, and then mount the unit as shown. ❶ 31 mm (1 7/32 inches) ➋ Screws Note: Make sure that the wall and the fixing method are strong enough to support the weight of the unit.
For best performance Product location/avoiding noise • This product uses radio waves to communicate with a wireless router. • For maximum coverage and noise‐free communications, place this product: – at a convenient, high, and central location with no obstructions between this product and the wireless router. – away from electronic appliances such as TVs, radios, personal computers, wireless devices, or other phones.
near metal objects such as wire fences, etc. • Operating the product near electrical appliances may cause interference. Move away from the electrical appliances. Routine care • Wipe the outer surface of the product with a soft moist cloth. • Do not use benzine, thinner, or any abrasive powder. Camera image quality • Camera image and its quality may be affected on the mobile device based on surroundings such as lighting, brightness of the room.
How do the camera detect changes? The camera has 3 sensor features: a visual sensor used for motion detection, a temperature sensor, and a sound sensor. Note: • The camera’s sensor features are not designed to be used in situations that require high reliability. We do not recommend use of the sensor features in these situations. • Panasonic takes no responsibility for any injury or damage caused by the use of the camera’s sensor features.
Direction of motion It is easier to detect objects that move sideways in front of the camera, and more difficult to detect objects that move directly toward the front of the camera. ① Detection range ② Horizontal detection range: approx. 118° ③ Camera Temperature sensor The sensor is triggered when the set temperature range is exceeded. Note: • The temperature sensor may not detect temperature accurately if the camera is exposed to warm or cool breezes from heating/cooling systems.
What is the detection range of the sensor? Visual sensor can detect motion anywhere in the visible image. • You can adjust the area detectable by the visual sensor. Can I check sensor detection? 1 Start the [HomeHawk] app and then tap . 2 Tap [Settings]. 3 Tap [Camera Settings] and select the camera to be tested. 4 Tap [Detec on] → [Detec on Test]. 5 Move to an area within the camera’s viewable area.
FCC and other information FCC This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Privacy of communications may not be ensured when using this device.
FCC RF Exposure Warning: • This product complies with FCC radiation exposure limits set forth for an uncontrolled environment. • To comply with FCC RF exposure requirements, the device must be installed and operated 20 cm (8 inches) or more between the product and all person’s body. • This product may not be collocated or operated in conjunction with any other antenna or transmitter. Notice: • FCC ID can be found on the bottom of the unit.
