Operating Instructions Center Module Model No. WX-CC411_PGQP1741ZA_BG_en.
Contents Before use .......................................................................... 3 Information display menu ............................................... 33 Preface . .......................................................................... 3 Checking the status of All-In-One Headsets and Belt Packs .............................................................. 33 Features .......................................................................... 3 Checking the status of alerts .......
Before use wwPreface The WX‑CC411 and WX‑CC412 are Center Modules for the wireless intercom systems that are used in drive-thru outlets. wwFeatures pp The WX‑CC411 is designed for single lane operation of drive-thru outlets; the WX-CC412 is designed for dual lane operation. pp A system compliant with the 1.9 GHz band DECT* standard is used so the voices of the store personnel and customers are heard clearly and distinctly even in open areas, and interference is minimal, resulting in stable communication.
Before use wwOperation This system supports the following operations that are suited to drive-thru customers. Single lane Operations in an environment in which only one order post is installed are referred to as “single lane” operations. These lane operations are supported by the WX‑CC411. Hello ORDER POST DRIVE-THRU LANE WINDOW Dual lane Operations in an environment in which the order posts are installed in parallel are referred to as “dual lane” operations.
Before use Tandem lane Operations in an environment in which the order posts are installed in series are referred to as “tandem lane” operations. When the vehicle detector for lane A is OFF and the vehicle detector for lane B is set to ON, a tandem lane message urging the customer to move to lane A is played back. These lane operations are supported by the WX‑CC412.
Before use wwSystem requirements CPU RAM Network function Operating system Web Browser 1 GHz or faster 32-bit (x86) processor or 64-bit (x64) processor 1 GB (32-bit) or 2 GB (64-bit) 1 port 10BASE-T or 1 port 100BASE-TX Microsoft® Windows® 7 Professional SP1 32-bit Microsoft® Windows® 7 Professional SP1 64-bit Microsoft® Windows® 8 Pro 32-bit Microsoft® Windows® 8 Pro 64-bit Microsoft® Windows® 8.1 Pro 32-bit Microsoft® Windows® 8.
Operating precautions wwRouter When connecting the Center Module to the Internet via a router, use a broadband router with port forwarding function (e.g. NAT, IP masquerade). wwBrowser Refresh Rate The browser refresh rate may become slower depending on the network environment, computer performance and traffic. wwBrowser Compatibility This unit is compatible with Internet Explorer 9/10. If another browser or another version of Internet Explorer is used, the program may not be displayed or run properly.
Network wwExamples of connections qqDirect connection to the PC PC Ethernet cable (category 5, crossover) qqConnection to a network via a hub Hub Panasonic Network Camera (i-pro series) * Up to 4 cameras can be connected PC Ethernet cable (category 5, straight) wwNetwork Security Security functions of the Center Module 1 Limiting access with user authentication Limits users who can access the Center Module.
Browser Operation wwSetup Instructions wwConnecting the Center Module via a PC This section describes basic operation procedures to set this unit with browser operations. 1 Launch the PC’s Web browser. 2 Input the Center Module IP address into the address bar of the Web browser. Example) http://Center Module IP address This unit has the following default settings as the time of shipment: IP address: 192.168.0.
Browser Operation wwSetup Menu wwOperation Screen When the [Setup] button is clicked, the menu panel displays the Setup menu panel. 2 3 4 1 2 3 4 5 6 7 8 9 1 : 5 Menu panel Setup menu Displays the panel for each menu. The menu panel displays the Setup menu and the Information menu. [Installation] button This menu is used to configure and confirm settings related to the Center Module installation. (p. 11) [select language] pull-down menu [Headsets] button Changes the display language.
Browser Operation 7 [SD memory card] button wwConfiguring and Confirming Settings at Installation This button is used to confirm the total storage capacity and remaining storage capacity on the SD card inserted into the Center Module. (p. 26) This section describes how to configure and confirm settings related to installation, such as date and time settings, network settings, each server setting, Network Camera settings, help contact and site information.
Browser Operation [Primary DNS server address], [Secondary DNS server address] If “DNS” is set to “Manual”, the IP address of the DNS server must be entered manually. Inquire with the system administrator for questions about the DNS server IP address. Default setting: None (blank) qqConfiguring network settings [Network] This function is used to configure the network settings of the Center Module. Click the [Installation] button, then the [Network] tab.
Browser Operation UPnP qqConfiguring server settings [Server] The Center Module is compatible with UPnP (Universal Plug and Play). Using UPnP function, you can configure the following settings automatically. Set the router port forwarding function. (A router that is compatible with UPnP is required.) This setting is useful for accessing the Center Module via the Internet. This function is used to configure the settings of the server connected to the Center Module.
Browser Operation [SMTP server port] Input the port number for sending email. Settable port numbers: 1 to 65535 Default setting: 25 [NTP server address] If “Manual” is selected for [NTP server address (Manual / Auto)], enter the NTP server IP address or host name manually. Number of characters: 1 to 128 Types of characters: alphanumeric, characters -. Default setting: None (blank) Important pp The following port numbers cannot be used. (Excluding the port number set in the default settings.
Browser Operation [Delete] button This button is used to restore the Network Camera settings to the default settings. [Sender’s E-mail address] Input the sender’s email address. The email address entered will appear in the “From” line on the email being sent. Number of characters: 3 to 128 Types of characters: alphanumeric, characters @ . _ ‑ Default setting: None (blank) [IP address] Input the IP address of the Network Cameras that are connected to the unit.
Browser Operation qq Setting Help contact [Help contact] Substitute characters This tab is used to check the telephone number and configure the email transmission settings for the Help contact screen displayed on the LCD display of the Center Module. Click the [Installation] button, then the [Help contact] tab. Character string after substitution %d% Help contact email sent date e.g. 05 %M% Help contact email sent month (alphabetical character) e.g.
Browser Operation wwConfirming store settings wwConfirming the group settings for All-In-One Headsets and Belt Packs This screen is used to confirm the nighttime volume, store hours and tandem lanes (WX-CC412 only). To display this screen, click the [Store] button in the Setup menu panel. This function is used to confirm the group settings for All-InOne Headsets and Belt Packs. This setting can be changed through operations on the Center Module.
Browser Operation qq Confirming tandem lanes [Tandem lane] (WX‑CC412 only) qq Confirming store hours [Store hours] This tab is used to confirm store hours settings. This setting can be changed through operations on the Center Module. Click the [Store] button, then the [Store hours] tab. [Tandem lane] This tab displays the settings for tandem lanes. This setting can be changed through operations on the Center Module.
Browser Operation wwConfiguring and confirming settings for each lane Outside mic ON/OFF This tab is used to configure and confirm settings for each lane. To display this screen, click the [Lane] button in the Setup menu panel. To configure and confirm settings for Lane B, click the [Lane B] tab. (WX‑CC412 only) Headsets Displays whether or not the voice of the order post microphone will be output to the kitchen speaker.
Browser Operation [DSP] This section displays the settings for the three functions involved in voice signal processing (echo canceller, digital noise reduction and ASLC). Echo Canceller: Displays the echo suppression level. (OFF/ LOW/MID/HIGH) Digital noise reduction: Displays the noise suppression level. (OFF/ LOW/MID/HIGH) ASLC: Displays whether or not Auto Speaker Level Control is being used.
Browser Operation qq Confirming greeter message schedule settings [Greeter schedule] Message list Displays the settings for each greeter message. This setting can be changed through operations on the Center Module. This tab is used to confirm greeter message schedule settings. Click the [Message] button, then the [Greeter schedule] tab. [No.] Displays the number of the greeter message. [Message name] Displays the name of the greeter message.
Browser Operation [Destination] Displays the broadcast destinations for the reminder message. pp Group Displays the broadcast destination group for the reminder message. All Headsets: The reminder message is broadcast to all All-In-One Headsets or Belt Packs. Group number: The reminder message is broadcast to the All-In-One Headsets or Belt Packs in the selected group(s). pp AUX Displays whether or not the reminder message will be output to the kitchen speaker.
Browser Operation [Interval] Displays whether or not to repeat playback of the reminder message. OFF: The reminder message is played back only 1 time, at the Start Time. ON: The reminder message is played back repeatedly at fixed intervals, beginning from the Start Time. qq Confirming reminder message schedule settings [Reminder schedule] This tab is used to confirm reminder message schedule settings. Click the [Message] button, then the [Reminder schedule] tab.
Browser Operation [Destination] pp Group Displays the broadcast destination group for the alert message. All Headsets: The alert message is broadcast to all AllIn-One Headsets or Belt Packs. Group number: The alert message is broadcast to the All-In-One Headsets or Belt Packs in the selected group(s). pp AUX Displays whether or not the alert message will be output to the kitchen speaker. OFF: The alert message is not output to the kitchen speaker.
Browser Operation [Audio recording] column Displays whether or not to record communications onto the SD card when a security alert notice is received from button F of an All-In-One Headset or Belt Pack. This setting can be changed through operations on the Center Module. OFF: Communications are not recorded. ON: Communications are recorded.
Browser Operation Note wwConfirming the remaining capacity and the total capacity of the SD card pp The SMTP server must be set before an email can be sent. To set the SMTP server, click the [Installation] button, then the [Server] tab. pp The following substitute characters can be used in the email body. The substitute characters will be replaced with the corresponding character string when the email is sent.
Browser Operation wwBacking up settings wwConfirming quick operation settings This tab is used to back up Center Module settings and messages. To display this screen, click the [Backup] button in the Setup menu panel. This button is used to confirm the operation settings that were set by touching the (Quick Operation button) on the Center Module. This setting can be changed through operations on the Center Module. To display this screen, click the [Quick] button in the Setup menu panel.
Browser Operation wwPerforming maintenance on the Center Module This screen is used to check the status of and perform maintenance on each device. The maintenance menu is for maintenance staff. To display this screen, click the [Maintenance] button in the Setup menu panel. qqChecking the Center Module [Status] This tab displays the status of the Center Module DECT ID, MAC address and UPnP. Click the [Maintenance] button, then the [Status] tab. [DECT ID] Displays the DECT ID of the Center Module.
Browser Operation Important pp Check the [HTTP Status] / [HTTPS Status] after 10 minutes have passed since starting up the router and Center Module. pp The following chart shows the meaning and action to take for each port forwarding [HTTP Status] / [HTTPS Status]. Message Meaning Action — (no message) Connected without port forwarding. To change the connection type, click the [Installation] button, then the [Network] tab and set the connection type.
Browser Operation qq Retrieving log data [Log] qq Retrieving TALK & PAGE Recording sound source files [Recorded data] This tab is used to download the operational log of the Center Module. Click the [Maintenance] button, then the [Log] tab. This tab displays sound source files from TALK & PAGE Recording that were recorded during a security alert by holding down button F of an All-In-One Headset or Belt Pack. Click the [Maintenance] button, then the [Recorded data] tab.
Browser Operation qq Confirming the software version [Update] qq Setting authentication [User mng.] This tab is used to confirm the software version. Software version updates can also be performed from this screen. Click the [Maintenance] button, then the [Update] tab. This tab is used to set authentication for accessing the Center Module from a browser. Click the [Maintenance] button, then the [User mng.] tab.
Browser Operation qq Setting the destination email addresses for sending emails during a system alert [System alert] Password change [Old password] Input the current password. Number of characters: 4 to 32 Types of characters: alphanumeric, characters !#$%'()=~|`{}<>?_-^[]/@*,.:;+¥ E-mail notification can be sent when an error occurs in one of the devices that comprise the Center Module. This tab is used to set the destination e-mail addresses for sending e-mail notification.
Information display menu When the [Info] button is clicked, the menu panel displays the Information display menu panel. [Manager] This column displays the All-In-One Headset or Belt Pack that is set as the manager All-In-One Headset or Belt Pack. “A” is displayed for the manager of Lane A. “B” is displayed for the manager of Lane B. 1 [Version] This column displays the version of the All-In-One Headset or Belt Pack software.
Information display menu qq Checking the status of system alerts [System alert] This tab displays information about errors that are occurring in devices that comprise the Center Module. [Initiation time] This column displays the time and date of system alerts. [Cause] This column displays the cause of system alerts that are occurring. Important pp Operation of the Center Module cannot be continued during an error alert. Promptly inquire with the dealer if an error alert occurs.
Troubleshooting Check the following before requesting repair. Consult your sales shop if these measures do not resolve a problem, if symptoms not listed here occur, or if you have a question related to engineering. Symptom Access is not possible from a Web browser. Cause/solution Reference pages pp Is a category 5e or higher cable connected to the network connector? Use a category 5e or higher cable.
Troubleshooting Symptom Cause/solution pp Are the network settings for the Center Module incorrect? Set the correct default gateway and DNS server address. If using the DDNS service, confirm that the settings are correct. The Center Module cannot be accessed via the Internet. It is not possible to upload message voice source files. The images from the Network Cameras are not being displayed on the Center Module. Reference pages P.
© Panasonic System Networks Co., Ltd. 2014 WX-CC411_PGQP1741ZA_BG_en.
