user manual

34
VQT3V91
Reference
Troubleshooting guide
Before requesting service, please perform the
following steps.
The following do not indicate a problem with
this unit:
– Regular disc rotating sounds.
– Image disturbance during search.
– Image disturbance when replacing 3D discs.
∫ Unit doesn’t respond to remote
control or front panel buttons.
Touch and hold [Í/I] on the main unit for
3 seconds.
– If still unable to power the unit off, disconnect
the power cord, wait 1 minute, then reconnect
the power cord.
∫ Cannot eject disc.
The unit may have a problem.
1 While the unit is off, press and hold [KEYS],
[B] and [Y] on the remote control at the same
time for more than 5 seconds.
– “00 RET” is displayed on the unit’s display.
2 Press [R] repeatedly on the remote control
until “06 FTO” is displayed on the unit’s
display.
3 Press [G] on the remote control.
To return to the factory preset.
¾ Select “Yes” in “Restore Default Settings” in
the Setup menu. (> 33)
To return all settings to the factory preset.
¾ Reset the unit as follows:
1 While the unit is off, press and hold [KEYS],
[B] and [Y] on the remote control at the same
time for more than 5 seconds.
– “00 RET” is displayed on the unit’s display.
2 Press [R] repeatedly on the remote control
until “08 FIN” is displayed on the unit’s
display.
3 Press and hold [G] on the remote control at
least 3 seconds.
This unit is turned off when the input for the
TV is switched.
¾
This is a normal phenomenon when using VIERA
Link (HDAVI Control 4 or later). For details please
read the operating instructions for the TV.
The remote control doesn’t work properly.
¾
Change the batteries in the remote control. ( > 4)
¾ The remote control and main unit are using
different codes. If “SET ” is displayed on the
unit’s display when a button is pressed on the
remote control, change the code on the
remote control. (> 33, 37)
The TV tuner mode is not displayed when the
TV is switched on.
¾
This phenomenon may occur, depending on the
TV setting, when “Quick Start” is set to “On”.
¾ Depending on the TV, this phenomenon may
be prevented by reconnecting the HDMI cable
to a different HDMI input terminal or by
changing the HDMI auto connection setting.
You have forgotten your ratings password.
You want to cancel the ratings level.
¾ The ratings level returns to the factory preset.
1 While the unit is on, press and hold [KEYS],
[B] and [Y] on the remote control at the same
time for more than 5 seconds.
– “00 RET” is displayed on the unit’s display.
2 Press [R] repeatedly on the remote control
until “03 VL” is displayed on the unit’s display.
3 Press [G] on the remote control.
Do you have the latest firmware installed?
Firmware updates may be released to correct
operating irregularities that are discovered
with certain movies. (> 16)
4
Make the following checks and visit our
website for more information.
For U.S.A. :
www.panasonic.com/help
Enter the model number.
For Canada :
http://www.panasonic.ca
4
Or visit our website to find a service
center.
You can find a service center near you easily
on our website.
Other support information:
“Customer Services Directory (United States
and Puerto Rico)” (> 44) or “Limited
Warranty (Only for CANADA)” (> 45).
General operation
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