a User Guide Supports ICX and S-ICX Version 5.0 Section 750 Key Phone User Guide ICX (International) Version 5.
The contents of this manual are subject to change without notice and do not constitute a commitment on the part of Matsushita Communication Industrial Co. Ltd (MCI). Every effort has been made to ensure the accuracy of this document. However, due to ongoing product improvements and revisions, Panasonic cannot guarantee the accuracy of printed material after the date of publication, nor can it accept responsibility for errors or omissions. Panasonic will update and revise this document as needed.
Contents Preface.............................................................................. How to Use This Manual .......................................................... What This Manual Contains ..................................................... Notation Used ........................................................................... For More Information ............................................................... Understanding Your Phone ...........................................
Answering Calls........................................................................ Using Call Hold ........................................................................ Transferring Calls ..................................................................... Supervised Transfers............................................................. Unsupervised Transfers......................................................... Call Pickup.........................................................................
Caller ID Call Log................................................................. Call Log Operation for a Small-display Phones ................... Call Log Format for the Large-Display Phone ..................... Walking TRS (Call BArring) Class of Service......................... Using Directory Numbers ......................................................... Using Zip Mode ........................................................................ Room Monitoring..........................................
PREFACE The Key Telephone User Guide is for anyone who uses a Panasonic digital telephone in conjunction with the Panasonic ICX and S-ICX. The ICX and S-ICX are a telephone system that provides you with a powerful set of features for handling calls. This manual provides an overview of the following digital phones and offers detailed information about using the features provided by the ICX and S-ICX: U.K.
Notation Used • Chapter 3, “Placing Outside Calls” - Provides procedures for making outside calls. • Chapter 4, “Handling Incoming Calls” - Provides several procedures for answering calls. • Chapter 5, “Communicating Within Your Office” - Provides procedures for handling internal calls. • Chapter 6, “Using Additional Features” - Provides procedures for using additional features. • Appendix A, “Dial Code List.” - Provides a list of dial codes used for programming FF keys.
1. UNDERSTANDING YOUR PHONE The following information in this chapter will familiarize you with your Panasonic digital phone and enable you to effectively use its call-handling features: • Non-Display Phones (page 9) • Small-Display Phones (page 11) • Large-Display Phones (page 15) • Using Variable Mode (page 14) • Changing the Default Display (pages 13 and 17) • Understanding Display Information (pages 13 and 18). NON-DISPLAY PHONES Non-display phones do not have a Liquid Crystal Display (LCD).
1. Understanding Your Phone Table 1. Non-display phone features 10 # Feature Description 1 Message Waiting Indicator Indicates that you have a message. 2 PROG Key Used to program Flexible Function (FF) and onetouch keys, to adjust ringer volume, and to send a flash signal. Depending on the setup of your system, may also be used to transfer calls. 3 CONF Key Used to establish conference calls and to check FF key and one-touch features.
1. Understanding Your Phone SMALL-DISPLAY PHONES Small-display phones have a display containing two lines of text. Table 2 on page 11 describes the features (1-22 below) that are typical of small-display phones. Figure 2. Small-display phone Table 2. Small-display phone features # Feature 1 Message Waiting Indicator Indicates that you have a message. 2 Display Displays information about the phone’s status, menus, and dialling directories.
1. Understanding Your Phone # Feature 5 Soft Keys Used to select speed dial directories or numbers. 6 PROG Key Used to program Flexible Function (FF) and onetouch keys, to adjust ringer volume, and to send a flash signal. Depending on the setup of your system, may also be used to transfer calls. 7 CONF Key Used to establish conference calls and to check FF key and one-touch features. 8 One-Touch Keys Used to make outside calls or to access system features.
1. Understanding Your Phone Changing the Default Display The MODE key enables you to change the software mode of the display from Default Mode (i.e., time and date) to Directory Mode (i.e., System Speed Dial [SSD], Personal Speed Dial [PSD], or Extension directories). The END key enables you to return the display to Default Mode. While in Directory Mode, the soft keys enable you to view either the SSD, PSD, or Extension directories.
1. Understanding Your Phone Figure 4. Messages received for small-display phone Number of messages 17 MAR MSG Wed 10:34 Carter Person that left the first message Figure 5. Reminder alarm for small-display phone 17 Alarm time MAR Alarm Wed 10:34 12:30PM Alarm indicator Figure 6. Incoming outside call for small-display phone Incoming outside call INCM CO 113 #03 Brandy Outside line number Figure 7.
1. Understanding Your Phone 2. Press the Variable Mode Key. 3. Replace the handset or press the ON/OFF key. To use Variable Mode on a small-display phone 1. After turning Variable Mode on, the display will reflect the programmed features during an intercom call, trunk dial tone, trunk call, or after dialling a busy extension. 2. Press the > or < key next to the desired feature. LARGE-DISPLAY PHONES Large-display phones are distinguished by their large displays.
1. Understanding Your Phone Table 3. Large-display phone features # Feature 1 Message Waiting Indicator Indicates that you have a message. 2 Display Displays information about the phone’s status, menus, and dialling directories. 3 Soft Keys Used to select menus, directories, speed dial numbers, and to access call-handling features. 4 PROG Key Used to program FF and one-touch keys, to adjust ringer volume and to send a flash signal.
1. Understanding Your Phone # Feature Description 17 MEMORY Key Used to access speed dialling or enter account codes. 18 ON/OFF Key Used to make a call without lifting the handset or to turn the speaker on and off. 19 LINE Key Used to seize a free outside line. 20 VOLUME Key Used to adjust level of tones, background music, ringing, receiver volume, and display contrast. 21 HOLD Key Used to hold calls, to retrieve held calls, and to complete FF key programming.
1. Understanding Your Phone Understanding Display Information Display information indicates the status of the phone. However, this information will vary depending on how the phone is programmed and its status. Several of the more common displays are illustrated below. Figure 10. Idle condition for large-display phone (display default) 17 Extension MAR Wed 113 10:34 Brandy User name PERSONAL DIAL SYSTEM DIAL EXTENSION FUNCTION SYSTEM FUNCTION EXT Figure 11.
1. Understanding Your Phone Figure 13. Incoming outside call for large-display phone Incoming outside call INCM CO 113 #03 Brandy Outside line number PERSONAL DIAL SYSTEM DIAL EXTENSION FUNCTION SYSTEM FUNCTION EXT Figure 14. Outside call in progress for large-display phone Outside call in progress On Line 113 0’15 Brandy Call duration PERSONAL DIAL SYSTEM DIAL EXTENSION FUNCTION SYSTEM FUNCTION EXT Figure 15.
1. Understanding Your Phone This page intentionally left blank.
2. SETTING UP YOUR PHONE You can use the procedures in this chapter to customize your phone for the following: • Adjusting Volume and Display Settings (page 21) • Setting Up Flexible Function Keys (page 22) • Setting Up One-touch Keys (page 23) • Setting Up Speed Dialling (page 25) • Assigning and Deleting Personal Speed Dial (PSD) Numbers (page 25) • Linking System Speed Dial Numbers (page 28) • Assigning and Deleting Names for PSD Numbers (page 29).
2. Setting Up Your Phone OR Enter 9, then 2 to adjust the intercom ring tone. (The phone produces a tone.) 4. Press the VOLUME key. 5. Press the ON/OFF key. To adjust the display contrast of your phone Note: This task requires a display phone. 1. While the phone is idle, press the # key. 2. Press the VOLUME key several times as needed. SETTING UP FLEXIBLE FUNCTION KEYS You can set up Flexible Function (FF) keys to initiate system features or to assign specific extension numbers.
2. Setting Up Your Phone If . . . Then . . . **If you assign an extension number to an FF key, the FF key will light red when the extension is busy. It will light green when Do-Not-Disturb (DND) or Call Forwarding is set. In addition, you can pick up a call that is ringing or on hold at the extension by simply pressing the FF key when it is flashing. 5. Press the HOLD key. 6. Repeat steps 2-5 to program additional keys. 7. Replace the handset or press the ON/OFF key. To clear an FF key’s programming 1.
2. Setting Up Your Phone 4. Dial the phone number to be stored. 5. Press the HOLD key. 6. Replace the handset or press the ON/OFF key. To assign an SSD number to a one-touch key 1. Pickup the handset or press the ON/OFF key. 2. Press the PROG key. 3. Press the one-touch key to be programmed. 4. Press the MEMORY key. 5. Enter the SSD bin number to be programmed. 6. Press the HOLD key. 7. Replace the handset or press the ON/OFF key.
2. Setting Up Your Phone 3. Press the one-touch key to be checked. (Programmed data appears on the display.) 4. Replace the handset or press the ON/OFF key. SETTING UP SPEED DIALLING You can set up the following speed dial features using your phone’s one-touch or soft keys: • Speed dial numbers • Speed dial linking • Speed dial names Assigning and Deleting PSD Numbers You can assign frequently called numbers (or System Speed Dial [SSD] numbers) to your phone’s one-touch or soft keys.
2. Setting Up Your Phone • You can check PSD numbers or names that have been assigned to one-touch or soft keys. For more information, see “Checking Speed Dial Numbers” on page 54. Figure 16. One-touch and soft key numbering scheme 02:28 Thu NOV 14 Langford S 6 7 1 2 8 3 9 4 173 1 6 PROG 2 3 7 8 CONF 4 5 9 10 10 5 Small-display phone one-touch keys Large-display phone soft keys Table 4.
2. Setting Up Your Phone OR • Enter the Speed Dial Set/Clear code (default = 710 (HK/UK) or 710#). 3. Enter the PSD bin number (80-99). 4. Enter the phone number you want to be speed-dialled (maximum length = 16 characters). Remember to include the Intercom Level or MCO Code level code depending on how the system is set up. (Refer to the following table.) Table 5. Characters allowed when assigning PSD numbers To insert a . . . Enter/Press...
2. Setting Up Your Phone To delete a PSD number assigned to a one-touch or soft key Note: When deleting a PSD number from a non-display phone, be sure to record the change in your personalized list of PSD numbers. (See Appendix B, “Customized PSD Bin Numbers” on page 101.) 1. Pick up the handset or press the ON/OFF key. 2. Either: • Press the PROG key and then press the MEMORY key. OR • Enter the Speed Dial Set/Clear code (default = 710 (HK/UK) or 710#). 3. Enter the PSD bin number (80-99). 4.
2. Setting Up Your Phone Notes: • Before linking multiple SSD numbers to a PSD bin, the SSD bins must already have been programmed with the appropriate speed dial information. (This requires system programming.) • If numbers do not appear on the display (00-79 or 000-799) when you use SSD codes, your extension is not programmed to display that data. To link speed dial numbers to a PSD bin 1. Pick up the handset or press the ON/OFF key. 2. Either: • Press the PROG key and then press the MEMORY key.
2. Setting Up Your Phone Note: You need to know the PSD bin number for PSD number in order to assign a name to it. To determine the bin number, see “Checking Speed Dial Numbers” on page 54. To assign a name to a PSD number Note: This task requires a display phone. 1. Pick up the handset or press the ON/OFF key. 2. Press the PROG key. 3. Press the * key. 4. Enter 0 for the Name Assignment mode. 5. Press the VOLUME key until the desired PSD bin number (80-99) is displayed. 6.
2. Setting Up Your Phone Figure 17. Name assignment example - small-display phone To enter a D: a Press the first one-touch key from the left on the bottom row. b Press the fourth FF key from the left on the bottom row. To enter an o: c Press the third one-touch key from the left on the top row. d Press the third FF key from the left on the bottom row. a-f g-l m-r y-sp s-x abcdef ghijkl mnopqr stuvwx y z : & / sp A-F G-L M-R S-X Y- - ABCDEF GHIJKL MNOPQR STUVWX YZ.
2. Setting Up Your Phone Figure 18. Name assignment example - large-display phone To enter a D: a Press the first soft key on the top left. b Press the fourth FF key from the left on the bottom row. To enter an o: c Press the third soft key from the top right. d Press the third FF key from the left on the bottom row. a 3 MS G ABCDEF abcdef GHIJKL ghijkl MNOPQR mnopqr STUVWX stuvwx YZ.
2. Setting Up Your Phone • You need to know the PSD bin number for the PSD number in order to delete an assigned name. To check the bin number for a key, see “Checking Speed Dial Numbers” on page 54. 1. Pick up the handset or press the ON/OFF key. 2. Press the PROG key. 3. Press the * key. 4. Enter 0 for the Name Assignment mode. 5. Press the VOLUME key until the desired PSD bin number (80-99) is displayed. 6. Press the FL/R key to clear the current/default data. 7. Press the HOLD key.
2. Setting Up Your Phone • System mode. You can set the System to handle incoming calls, outbound call routing, and built-in voice mail call messages differently depending upon whether the system is in Day 1 mode, Day 2 mode, or Night mode. With User Maintenance, you can program the System for mode schedule, mode schedule for special day, mode schedule for exception days, and day of the month patterns.
2. Setting Up Your Phone FF6 FF7 FF8 FF9 FF10 Message Key ID Code menu System Mode menu Walking /Station Lock TRS (Call Barring) TRF of CWRD CID Logging Ext. Once in a data entry level, you must either enter an acceptable value or restore the previous value before proceeding. For instance, if you change an entry to an unacceptable value and then press FF1 to move to the PSD Assignment menu, you will not be able to proceed. You must first enter an acceptable value. To Enter User Maintenance Mode: 1.
2. Setting Up Your Phone 7. Use the bottom row of FF keys to select a single letter. Notes: • Press the * key to erase a single entry. • Press the # key to enter a space. 8. Repeat steps 4-5 as many times as necessary to enter the desired Absence Message and press HOLD to store the entry. Note: Press the FL/R key to clear any existing data. 9. To set additional Absence Messages, press the VOLUME up or down key or press HOLD to move to the desired Send Text Message. 10.
2. Setting Up Your Phone Call Forwarding To set or assign Call Forward Busy Destination for an extension using either a large-display or small-display phone: 1. Enter “User Maintenance” by pressing: ON/OFF PROG * * CONF 2. Enter: 09, press HOLD, enter: 0 and press HOLD. 3. Dial the Extension Number and press HOLD. 4. Enter: Destination Extension. 5. Press HOLD to store the entry. 6.
2. Setting Up Your Phone Caller ID Call Log To set or assign Caller ID Logging for an extension using either a large-display or small-display phone: 1. Enter “User Maintenance” by pressing: ON/OFF PROG * * CONF 2. Enter: 10, press HOLD HOLD, and enter: Log Control Number. 3. Press HOLD, dial the Extension Number, and press HOLD to store the entry. 4. To set CID Log for additional extensions, press the VOLUME up or down arrow or HOLD to move to the desired extension. 5.
2. Setting Up Your Phone To set the Exception Day Modes using either a largedisplay or small-display phone: 1. Enter “User Maintenance” by pressing: ON/OFF PROG * * CONF 2. Enter: 07, press HOLD, enter: 2, and press HOLD HOLD. 3. Enter: Start Date by Month - two characters and Day - two characters for Exception Period 1 and press HOLD to store the entry. Note: To clear an entry or existing data, press the FL/R key. 4.
2. Setting Up Your Phone 7. Press MEMORY PROG to return to “81-User Maintenance” (step 1). OR... Press MEMORY ON/OFF to exit User Maintenance. To set the Special Day Modes using either a large-display or small-display phone: 1. Enter “User Maintenance” by pressing: ON/OFF PROG * * CONF 2. Enter: 07, press HOLD, enter: 1, and press HOLD HOLD. 3. Enter: Start Time in Hours - 2 characters, and Minutes - 2 characters for the Special Day 1 mode and press HOLD to store the entry.
2. Setting Up Your Phone 4. Enter: Message Key ID Code and press HOLD to store the entry. Note: The ID code may contain up to 16 digits and contain 0, 1-9, *, #, pause (REDIAL key). • To clear an entry or existing data, press the FL/R key. 5. To set additional Message Key ID codes, press the VOLUME up or down arrow or HOLD to move to the desired extension. 6. Repeat steps 4-5 until all Message Key ID codes are set. 7. Press MEMORY PROG to return to “81-User Maintenance” (step 1). OR...
2. Setting Up Your Phone 9. Repeat steps 4-8 until all extension names are entered. 10. Press MEMORY PROG to return to “81 - User Maintenance” (step 1) OR... Press MEMORY ON/OFF to exit User Maintenance. Send Text Messages To create Send Text Messages using either a large-display or small-display phone: 1. Enter “User Maintenance” by pressing: ON/OFF PROG * * CONF. 2. Enter: 11, press HOLD, enter: 0, and press HOLD. 3. Press HOLD, enter: Message Number (0-9), and press HOLD. 4.
2. Setting Up Your Phone Speed Dial To set or assign PSD numbers using either a large-display or small-display phone: 1. Enter “User Maintenance” by pressing: ON/OFF PROG * * CONF. 2. Enter: 01 and press HOLD HOLD HOLD. 3. Dial the Extension Number and press HOLD. 4. Enter: PSD Bin Number (80-99) and press HOLD. 5. Enter: PSD Digits to be dialed and press HOLD to store the entry. Note: To clear an entry or existing data, press the FL/R key. 6.
2. Setting Up Your Phone To create SSD indexes using either a large-display or small-display phone: 1. Enter “User Maintenance” by pressing: ON/OFF PROG * * CONF. 2. Enter: 02, press HOLD, enter: 2, and press HOLD HOLD. 3. Enter: SSD Index Number (1-2) and press HOLD. 4. Enter: SSD Index Name: • • If using a large-display phone, press the soft key next to the desired row of letters. If using a small-display phone press the appropriate one-touch key. Note: Press the FL/R key to clear any existing data.
2. Setting Up Your Phone 3. Enter: The Year (two characters), Month (two characters), and Day (two characters) and press HOLD. Note: Press the FL/R key to clear any existing data. 4. Enter: The Hour (two characters) and Minute (two characters) and press HOLD. Note: Press the FL/R key to clear any existing data. 5. Enter: The Day of Week where: 1 = Mon, 2 = Tues., 3 = Wed., 4 = Thurs., 5 = Fri., 6 = Sat., 0 = Sun and press HOLD to store the entry. Note: Press the FL/R key to clear any existing data. 6.
2. Setting Up Your Phone 7. To set additional text messages, press the VOLUME up or down key or press HOLD to move to the desired Reply Text Message. 8. Repeat steps 4-7 until all Reply Text Messages are entered. 9. Press MEMORY PROG to return to “81-User Maintenance” (step 1). OR... Press MEMORY ON/OFF to exit User Maintenance. Voice Mail: Set Call-Forward ID Codes To set the Call Forward ID code using either a largedisplay or small-display phone: 1.
2. Setting Up Your Phone 3. Dial the Extension Number and press HOLD. 4. Enter: 4-digit Walking TRS Code. 5. Press HOLD to store the entry. 6. To set additional extension Walking TRS Codes, press the VOLUME up or down arrow or HOLD to move to the desired extension. 7. Repeat steps 5-6 until all extension are entered. 8. Press MEMORY PROG to return to “81-User Maintenance” (step 1). OR... Press MEMORY ON/OFF to exit User Maintenance.
2. Setting Up Your Phone This page intentionally left blank.
3. PLACING OUTSIDE CALLS Your digital phone, in conjunction with the ICX and S-ICX, provides the following ways for you to place outside calls: • Accessing an Outside Line (page 49) • Using Account Codes (page 50) • Redialing Outside Numbers (page 51) • Using Speed Dialling (page 52). ACCESSING AN OUTSIDE LINE You can place outside calls using the following features or under the following conditions: • Outside line access group code • Flexible Function (FF) keys • Open line call back.
3. Placing Outside Calls To have a busy outside line call you back once it is open 1. Pick up the handset or press the ON/OFF key. 2. Attempt to access an outside line. 3. When you hear the busy tone, enter the Callback Request code (default = 3 (HK/ UK) or 3#). 4. Press the ON/OFF key again and wait for the callback tone. (When the outside line is available, your phone rings and the FF key for the outside line flashes.) 5. Pick up the handset or press the ON/OFF key. 6. Dial the phone number.
3. Placing Outside Calls 3. Enter the Account Code (up to 4 digits or up to 10 digits, depending on the setting). 4. Press the # key. 5. Dial 9 (UK/HK) or 0 (Taiwan, Malaysia, Indonesia) or press an FF key that is dedicated to an outside line. 6. Dial the phone number. To enter a non-verified account code during a call 1. During a call, press the MEMORY key. 2. Press the # key. 3. Enter the Account Code (up to 4 digits or up to 10 digits, depending on the setting). 4. Press the # key.
3. Placing Outside Calls To redial the last number dialled 1. Pick up the handset or press the ON/OFF key. 2. Access an outside line. 3. Press the REDIAL key. (The phone displays and dials the last outside number dialled.) To automatically redial a busy number Note: The system will continue to redial the busy number until you hang up the phone, the called party answers the call, or a maximum of 15 redial attempts is made. 1. Pickup the handset or press the ON/OFF key. 2. Access an outside line. 3.
3. Placing Outside Calls To dial a speed dial number by pressing a one-touch key 1. Pickup the handset or press the ON/OFF key. 2. If necessary, access an outside line. 3. Press the desired one-touch key. To dial a speed dial number using the soft keys on a smalldisplay phone 1. Press the MODE key one time. (SSD and PSD appear on the second line of the display.) 2. Press the soft key next to SSD or PSD. (The first two speed dial entries appear on the second line of the display.) 3.
3. Placing Outside Calls To dial a speed dial number by entering the speed dial bin number Note: You must know the PSD or SSD bin number for the number to be dialled to perform this task. For information on determining speed dial numbers, see ““Checking Speed Dial Numbers” on page 54. 1. Pick up the handset or press the ON/OFF key. 2. If necessary, access an outside line. 3. Press the MEMORY key. 4. Enter the appropriate three digit speed dial bin number (PSD bins 80-99 or SSD bins 00-79 or 000-799).
3. Placing Outside Calls To check a speed dial number using the soft keys on a largedisplay phone 1. From the Main Menu, press the soft key to the left of SYSTEM DIAL or PERSONAL DIAL. (In the PSD directory, the first 10 speed dial entries are displayed. In the SSD directory, 10 alphabetical entries are displayed.) 2. For the PSD directory, proceed to step 3. For the SSD directory, press the soft key to the left of the desired group of letters to display the first five speed dial entries. 3.
3. Placing Outside Calls This page intentionally left blank.
4. HANDLING INCOMING CALLS You can handle calls that reach your phone in a variety of ways: • Answer Calls (page 57) • Use Call Hold (page 58) • Transfer Calls (page 59) • Use Call Pickup (page 61) • Use Call Park (page 63). ANSWERING CALLS You can answer various types of calls using the following procedure: To answer a call 1. Pick up the handset or press the ON/OFF key. 2. Do one of the following: To answer . . . A call ringing at someone else’s phone Do the following . . . a. Press the flashing FF key.
4. Handling Incoming Calls USING CALL HOLD Depending on the set up of your system, you can put one or more calls on hold and retrieve those calls using the HOLD key or a designated Floating Hold key. Notes: • The Floating Hold feature assigns a Floating Hold number (001-576 for ICX) (001-096 for S-ICX) to a specific FF key.
4. Handling Incoming Calls To retrieve a call . . . Do . . . From a different extension than the one that placed the call on hold Press the FF key that is flashing red. From Floating Hold (also known as Station Park Pick Up) a. Press the Floating Hold FF key. OR a. Enter the Floating Hold Answer code (default = *9). b. Enter the Floating Hold orbit number (001576[CPC-288/576], 01-96 [CPC-96, HS/HM] or 001-099 [CPC-288/576] or 01-09 [CPC-96, HS/HM]. See the note below.
4. Handling Incoming Calls 2. Either dial the extension number or the outside line number to which the call will be transferred. 3. When the recipient answers, announce the call. 4. Complete the call by doing one of the following: a. If On-hook Transfer is enabled for your extension, replace the handset or press the ON/OFF key. b. If On-hook Transfer is disabled for your extension, press the PROG key. Note: On-hook Transfer requires system programming.
4. Handling Incoming Calls a. If On-hook Transfer is enabled for your extension, replace the handset or press the ON/OFF key. b. If On-hook Transfer is disabled for your extension, press the PROG key. Note: On-hook Transfer requires system programming. CALL PICKUP The System allows the following types of Call Pickup: • Extension Group Pickup • Extension Direct Pickup • Trunk Group Pickup • Trunk Direct Pickup.
4. Handling Incoming Calls 3. Complete the call and replace the handset or press the ON/OFF key. To use Specified Group Pickup All Calls 1. Lift the handset or press the ON/OFF key. 2. Enter the Specified Group Pickup access code (default = 703 (HK/UK) or 703# ). 3. Enter the number of the Call Pickup Group (01-72) where the call is ringing. 4. Complete the call and replace the handset or press the ON/OFF key.
4. Handling Incoming Calls 3. Dial the number of the ringing trunk. 4. Complete the call and replace the handset or press the ON/OFF key. CALL PARK You can use the Call Park function to transfer a call, even if you cannot locate the intended recipient of the call. There are two ways for an extension to park a call on the ICX and S-ICX. One way is to park the call at the receiving extension and to retrieve the call at another extension by dialling the park answer code plus the parking extension number.
4. Handling Incoming Calls To retrieve a call parked on this extension 1. At the extension with the transferred park call, lift the handset or press the ON/ OFF key. 2. Enter the Call Park Answer/Self Access Code (default = 772 (HK/UK) or 772#). 3. If necessary, page the party that needs to retrieve the call.
5.
5. Communicating Within Your Office 4. Pick up the handset or press the ON/OFF key. 5. Press the soft key next to the desired extension entry to initiate dialling. To call another extension using the soft keys on a large-display phone 1. From the Main Menu, press the soft key to the left of EXTENSION. (10 alphabetical entries are displayed.) 2. Press the soft key to the left of the desired group of letters to display the first five extension entries. 3.
5. Communicating Within Your Office USING PAGING You can make both internal and external pages and announcements. Internal pages are made via the key telephone speakers and external pages are made through the speakers of an external paging system connected to the ICX and S-ICX system. When you issue a page, you specify a paging group so that your announcement is heard only on the phones that are members of that group. You can answer a page from any extension using the Meet-Me Answer feature.
5. Communicating Within Your Office ANSWERING A PAGE WITH UNIVERSAL NIGHT ANSWER During night mode, Universal Night Answer (UNA) sends incoming calls for selected trunks to ring external paging speakers. UNA calls can be picked up from any extension, provided the extension’s COS allows UNA answer. This feature can also be programmed so that incoming calls ring on both external paging speakers and at extensions with CO/MCO appearances on FF keys (Key Telephones only). To answer a UNA call 1.
5. Communicating Within Your Office 4. Make your announcement. (Your voice is heard on the extension, not on the other line.) Answering an Announcement To answer an announcement, you can use the OHVA Split key to speak to the announcing party or you may send a text message. The OHVA Split key is an FF key that has been assigned to the OHVA function. The OHVA function is typically used in situations where the extension user must handle more than one call.
5. Communicating Within Your Office Notes: • Any outside number used for Call Forwarding must already be programmed into system speed dialling. • Calls cannot be forwarded to an extension that already has Call Forwarding set or Do-Not-Disturb (DND) turned on. • The system allows you to cancel Call Forwarding and DND for your extension in one step. • Calls can be forwarded by an extension with an NPDN or PNPDN if the COS gives permission. To set Call Forwarding 1.
5. Communicating Within Your Office • If you are forwarding to an outside number, press the # key and enter the system speed dial code. 5. Replace the handset or press the ON/OFF key. To set for a PDN from an NPDN or PNPDN 1. Pick up the handset or press the ON/OFF key. 2. Do one of the following: To forward . . . All incoming calls Do . . . Press an NPDN (or PNPDN key): • Enter 721 • Dial the Call Forward Destination extension number.
5. Communicating Within Your Office To cancel call forwarding . . . For all incoming calls that ring a busy extension For all incoming calls that ring an extension that doesn’t answer Do . . .
5. Communicating Within Your Office Message No. Message Text Message No. Message Text 4 Urgent 9 User Defined 5 Emergency 0 User Defined The busy party can reply with a text message that displays on the camping on phone. Any one of the following messages can be selected. Messages 6 to 9 and 0 have no default message text. All the messages can be changed through system programming. Table 7. Text Message Replies Message No. Message Text Message No.
5. Communicating Within Your Office 1. Pick up the handset or press the ON/OFF key. 2. Dial the extension number. (The called party hears an alert tone and you hear ringback tone.) 3. Remain on the line until the called party answers. To leave a text message while camp-on 1. Press the MSG key. 2. Enter the send text message number (1-9, 0). (See Table 6 on page 72 for the send text messages.) To reply to a text message 1. Press the MSG key. 2. Enter the reply text message number (1-9, 0).
5. Communicating Within Your Office USING MESSAGE WAITING/CALLBACK You can leave a callback request message (or message waiting indication) for a busy extension or one that does not answer. After sending the callback message, you hang up the phone and wait for the call back. The called party’s message indicator lamp then flashes that a message has been received.
5. Communicating Within Your Office 2. Do one of the following: To . . . Do . . . Answer a callback request Enter the Message Wait/Callback Set code (default = *6). Or, press the MSG key. OR... Press the Flexible Function (FF) Key assigned as a Message Callback Key. * Cancel a Message Waiting/ Callback request • Phone automatically dials the extension that sent the callback request • Message lamp goes off when the call is answered Enter the Cancel Message Waiting/Callback code (default = *5).
5. Communicating Within Your Office To cancel DND 1. Pick up the handset or press the ON/OFF key. 2. Do one of the following To cancel DND . . . Do . . . For your extension Enter the Cancel DND code (default = 720 [HK/UK] or 720#). For another extension a. Enter the Cancel DND Set by Other Phone code (default = 750 [HK/UK] or 750#). b. Dial the extension number. 3. Replace the handset or press the ON/OFF key.
5. Communicating Within Your Office 3 Vacation 8 Absence_No_5 4 Another Office 9 Absence_No_5 Optionally, a return time can be input. Example Return Times for Absence Messages include: Input Display No input Return 9 Return 9:00 11 Return 11:00 615 Return 6:15 1035 Return 10:35 To cancel the Absence Message 1. Lift the handset or press the ON/OFF key. 2. Enter the Absence Message code (default = 729 [UK/HK] or 729#). 3. Press HOLD key. 4. Replace the handset or press the ON/OFF key.
5. Communicating Within Your Office 1. Lift the handset or press the ON/OFF key. 2. Dial the Station Lockout Cancel feature code (default = 746 [HK/UK] or 746#). 3. Dial the Walking TRS (Call Barring)/Station Lockout security code. 4. Replace the handset or press the ON/OFF key. To activate the Station Lockout feature for another extension 1. Lift the handset or press the ON/OFF key. 2. Dial the Station Lockout Set for Another Extension feature code (default = 747 [HK/UK] or 747#). 3.
5.
6.
6. Using Additional Features • Using the microphone mute, press the MIC key. 4. To turn the mute function off: • Using the handset mute, press the MIC FF key. • Using the microphone mute, press the MIC key. USING OFF-HOOK MONITOR Off-Hook Monitor allows you to play a called or calling party’s voice through the speaker on your phone, even if you are using the handset. This allows a third party to hear both sides of a conversation. Note: Off-Hook Monitor does not activate your phone’s microphone.
6. Using Additional Features USING VOICE RECOGNITION With the installation of additional hardware, you can use verbal commands to dial extensions, speed dial numbers, and access various phone features. Note: This feature requires system programming and addition hardware (VB-44224 Telephone and VM-44101 Voice Recognition Adaptor). For more information, see your system administrator or ICX and S-ICX dealer.
6. Using Additional Features 3. Dial the number of the party you want to add to the call. 4. Press the CONF key when your call is answered. (You are connected to the called party.) 5. To add another party repeat steps 1-4. 6. For 3-party Conference Call Only: To release a conference member, press PROG + 1 to release conference member 1 or press PROG + 2 to release conference member 2, etc. Note: The conference member numbers are shown on the display. 7. To drop out of the conference call, hang up.
6. Using Additional Features To turn background music on or off 1. Pick up the handset or press the ON/OFF key. 2. Enter the Background Music code (default = *30). 3. Replace the handset or press the ON/OFF key. Note: On a large-display phone, you can turn background music on or off by pressing the BGM soft key while in the Function System menu. USING TIMED REMINDERS You can program your phone to act as an alarm clock and alert you at a designated time with an audible tone.
6. Using Additional Features The Call Log keeps a record of Caller ID calls that ring your phone. You can access this log by assigning an FF key to flash when there is a new entry in the log. When you press the key to access the log, the LED turns off. Each Call Log entry includes the following call information: • Calling number • Calling name (if provided) • Time and date • How the call was answered • How the call was routed.
6. Using Additional Features Press the right EXEC key to outdial a leading digit (usually 9 [UK/HK] or 0 [Taiwan, Indonesia, or Malaysia]) and dial the displayed caller ID number. 5. To store the displayed call log number in a personal speed dial bin, Press the PROG key, the speed dial bin number (80-90) and press the left EXEC key to dial the add digits (usually an area code) and press the HOLD key. OR Press the PROG key, the speed dial bin number (80-90), press the right EXEC key, and press the HOLD key.
6. Using Additional Features 5. To outdial the displayed call log number, Press the left soft key to outdial a leading digit (dial 9 [UK/HK] or 0 [Taiwan, Indonesia, Malaysia]) dial add digits (usually 1 in the USA), and dial the displayed caller ID number. OR Press the right soft key to outdial a leading digit (dial 9 [UK/HK] or 0 [Taiwan, Indonesia, Malaysia]) and dial the displayed caller ID number. 6.
6. Using Additional Features 5. Press the # key. 6. Access an outside line. 7. Dial the phone number. The Walking TRS (Call Barring) COS will remain in effect until you hang up. USING DIRECTORY NUMBERS A Directory Number (DN) allows extension numbers to be used on a key basis. The same DN may be assigned to multiple keys on the same telephone and to keys on other telephones. When a telephone’s extension number is assigned to a key on the same telephone, it is considered a Primary Directory Number (PDN).
6. Using Additional Features Figure 19. Example Directory Number assignments for Extension 200 When a caller originates a call, the call appears on the first available PDN key. If all PDNs are unavailable, the call will select the INT LED. When calls come in to a DN, the call appears on the first available DN key. If the call is to your PDN and no PDN key is available, the call appears on the INT LED. Directory numbers may be assigned to FF keys 25-32. These are non-appearing keys.
6. Using Additional Features To receive a call to a directory number (PDN or NPDN) 1. If ringing, go off-hook or press the green blinking PDN or NPDN key. If not ringing, press the red blinking PDN or NPDN key. To originate a call using a non-primary directory number 1. Lift the handset or press the ON/OFF key. 2. Press the desired NPDN key. 3. If dialing an outside call, dial the outside line group access code (9, 0 [Taiwan, Indonesia, or Malaysia], 81-84). 4. Dial the phone number or extension number.
6. Using Additional Features USING ZIP MODE The Zip mode feature (CPC version 3.5 or higher) automatically answers calls when operating a Key Telephone in headset mode. To enter or cancel Zip mode 1. Press the ON/OFF key. 2. Press the PROG key and dial 80. OR Press the ZIP key. 3. Press the ON/OFF key. ROOM MONITORING This feature allows you to monitor the sounds in a room from another extension or room.
6. Using Additional Features To set up the monitoring extension 1. Action Result The monitoring extension enters the monitoring mode. Dial the monitoring extension access code (default = 776). OR... Press an FF key assigned the monitored access code and the extension number of the monitored extension. OR... While the handset is on-hook, press an FF key assigned to the Room Monitor followed by the monitored extension number. The monitoring extension will automatically enter the monitoring mode.
6. Using Additional Features 1. Silent Monitor Key Color Definitions FF Key Color Clear Definition Cannot monitor Possible Operation None Solid Red Able to monitor Press Silent Monitor key Flashing Green Not monitoring On-hook or CONF • Only one supervisor can initiate Silent Monitor on an individual extension at any given time. • A supervisor cannot initiate Silent Monitoring on an extension when that extension is on a conference call.
Appendix A. Dial Code List This appendix summarizes the most commonly used dial codes. Additional features may be programmed as described in Section 700 - Feature Operation. The table includes the following information: • Function - Lists the name of the function or feature • Fixed Dial Code - This dial code is hard-coded and cannot be changed. • Flexible Dial Code - This dial code can be used as a default or it can be customized.
Appendix A. Dial Code List Function Fixed Dial Code (REDIAL + ) Flexible Dial Code Customized Dial Code Call Forward (All Calls): Cancel from another ext. *11 751 (HK/UK) or 751# Call Forward (All/Busy/No Answer/DND): Clear (Prior to Ver 3.0) Call Forward (All/Busy/No Answer/DND and Absence Message): Clear (Ver 3.
Appendix A. Dial Code List Function Fixed Dial Code (REDIAL + ) Flexible Dial Code Conference Key *36 Day1/Night Toggle (Prior to Ver 3.0) Day 1/Day 2/Night Toggle (Ver 3.0. and higher) *25 760 (HK/UK) or 760# Day2 *26 761 (HK/UK) or 761# Direct Call Pick-Up 73 + extension number 704 (HK/UK) or 704# DND: Set/Cancel *18 720 (HK/UK) or 720# Extension Call Extension number N/A Extension Directory Name Assignment *41 Recall/FL/R Key *39 Floating Hold: Answer Call Park Pickup (Ver 3.
Appendix A. Dial Code List Function Fixed Dial Code (REDIAL + ) Flexible Dial Code Split Key *71 System Speed Dial Name Assignment *42 Timed Reminder (alarm) Set *22 *31 Timed Reminder (alarm) Cancel *23 *39 Tone/Voice Switch *54 N/A Transfer Key *37 Variable Mode *61 Voice Mail Transfer Key 1 74 + Extension Number Voice Mail Transfer Key 2 75 + Extension Number Walking TRS Key *72 Customized Dial Code Note: The following feature keys were added with version 3.
Appendix A. Dial Code List Function Fixed Dial Code (REDIAL + ) ACD-1 Wrap Key *#83 ACD-21 Wrap Key *#883 Text Message Send *75 + (Msg Code No. 0-9) Text Message Reply *76 + (Msg Code No.
Appendix A. Dial Code List This page intentionally left blank.
Appendix B. Customized PSD Bin Numbers This appendix contains a table for documenting the Personal Speed Dial (PSD) numbers that you assign to PSD bins on non-display phones. When making changes to PSD numbers, be sure to record the change in this following table. Table 10.
Appendix B. Customized PSD Bin Numbers This page intentionally left blank.