Basic Operating Instructions

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Others
(ENG) DVQX1072
Troubleshooting
First, try out the following procedures.
• Please also refer to the “Operating Instructions for advanced features (PDF format)”, which
describes more detailed information.
• The sound is caused by the In-Body Image Stabiliser. This is not a malfunction.
• The battery is exhausted.
> Charge the battery. (P10)
• When [6K/4K Pre-Burst] or [Pre-Burst Recording] is set, the battery drains faster.
> Use these functions only when recording with them.
• The subject is beyond the focus range of the camera.
• Is [Focus/Release Priority] in the [Custom] menu set to [RELEASE]?
• Is [Shutter AF] in the [Custom] menu set to [OFF]?
• Is the AF Lock applied incorrectly?
• The shutter speed will become slower and the Image Stabiliser function may not work properly
when taking pictures especially in dark places.
> We recommend using a tripod and the self-timer when taking pictures with a slow shutter
speed.
• If you record a moving subject when using the electronic shutter or recording motion picture or
a 6K/4K photo, the subject may appear distorted on the picture. This is characteristic of MOS
sensors which serve as the camera’s pickup sensors. This is not a malfunction.
If the problem is not resolved, it may be improved by selecting [Reset] on the
[Setup] menu.
When I shake the camera, I hear a rattling sound.
The camera cannot be operated even when it is turned on.
The camera turns off immediately after it is turned on.
The battery becomes flat too quickly.
The subject is not focused properly.
The recorded picture is blurred.
The Image Stabiliser is not effective.
The subject appears distorted on the picture.
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