User Guide

30
Trouble Shooting
Problem Cause Remedy
Phone will
not switch on
Check that the battery is fully
charged and correctly connected
to the phone
Extremely
short battery
life for a new
battery
The network you
are using and the
condition of the
battery can affect
battery life
Short battery
life for an old
battery
The battery has
worn out
Replace with a new fully charged
battery
The charging
indicator
does not
light, the
battery level
indicator
does not
appear and
the phone
cannot be
switched on
when
charging
The battery is not
attached to the
phone or when the
battery has been
deeply discharged
the phone will take
a short time until
the indicator lights
Leave the phone charging the
battery for a few minutes before
the indicator is lit and attempting
to switch it on
The battery is not
attached to the
phone
Battery fails
to charge
Battery has been
connected to the
phone after AC
adapter has been
switch on
Ensure the battery is fitted to the
phone prior to commencing
charging.
Ensure the battery is fitted to the
phone prior to commencing
charging.
Calls cannot
be made
The phone is
locked
Unlock the phone