Operating Instructions Home Network System Digital Cordless Handset Model No. KX-HNH100AZ Before initial use, see “Getting Started” on page 10. Thank you for purchasing a Panasonic product. Please read these operating instructions before using the unit and save them for future reference. To use this unit in your country, first change the unit’s region setting to match your country (page 32). HNH100AZ_(en_en)_0327_ver.041.
Table of Contents Introduction Accessory information ..................................3 Expanding the Panasonic Home Network System .........................................................4 Important Information About this system .........................................6 For your safety .............................................6 General notices ............................................7 Important safety instructions ........................8 For best performance ..................................
Introduction Accessory information Supplied accessories No. Accessory item/Part number A Rechargeable batteries*1 2 B Handset cover*2 1 C Charger 1 *1 *2 Quantity See page 3 for replacement battery information. The handset cover comes attached to the handset. B A C Additional/replacement accessories Please contact your nearest Panasonic dealer for sales information. Accessory item Model no.
Introduction Expanding the Panasonic Home Network System The Panasonic Home Network System is a wireless system that lets you create a powerful network of devices, such as cameras, sensors, and smart plugs, and control them all with an easy-to-use app. Compatible devices are explained below. For information about the Home Network app, refer to the User’s Guide (page 44). The maximum number of devices for each device type is listed below. Digital Cordless Handset (KX-HNH100AZ: 6 max.
Introduction Smart Plug (KX-HNA101AZ: 50 max.*2) R Can be turned on and off using the handset or Home Network app, when triggered by a sensor, or according to a schedule R Built-in overcurrent and overwattage detection for added peace of mind R Power consumption is logged for your reference *1 *2 Optional handsets may be a different colour from that of the handset supplied as part of a pre-configured bundle.
Important Information About this system R This system is an auxiliary system; it is not designed to provide complete protection from property loss. Panasonic will not be held responsible in the event that property loss occurs while this system is in operation. R The system’s wireless features are subject to interference, therefore functionality in all situations cannot be guaranteed.
Important Information R Do not use the product in health care facilities if any regulations posted in the area instruct you not to do so. Hospitals or health care facilities may be using equipment that could be sensitive to external RF energy. CAUTION Installation and location R Never install wiring during a lightning storm. R Never install telephone line sockets in wet locations unless the socket is specifically designed for wet locations.
Important Information R Not all telephones will respond to incoming ringing when connected to the extension socket. R This equipment may not provide for the effective hand-over of a call to another device connected to the same line. R The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty.
Important Information as hills, tunnels, underground, near metal objects such as wire fences, etc. R Operating the product near electrical appliances may cause interference. Move away from the electrical appliances. R The wireless communication range of each device in the system is approximately 50 m indoors and approximately 300 m outdoors from the hub when unobstructed by other objects. Note for the battery removal procedure Refer to “Battery installation” on page 10.
Getting Started Battery installation Setting up Connections Connect the AC adaptor to the power outlet. R USE ONLY rechargeable Ni-MH batteries AAA (R03) size (1). R Do NOT use Alkaline/Manganese/Ni-Cd batteries. R Confirm correct polarities ( , ). 1 Wall mounting Note: R Make sure that the wall and the fixing method are strong enough to support the weight of the unit. Drive the screws (1) (not supplied) into the wall. 2 27.2 mm 2 1 R Follow the directions on the display to set up the unit.
Getting Started Panasonic Ni-MH battery performance (supplied batteries) Note when setting up Note for connections R The AC adaptor must remain connected at all times. (It is normal for the adaptor to feel warm during use.) R The AC adaptor should be connected to a vertically oriented or floor-mounted AC outlet. Do not connect the AC adaptor to a ceiling-mounted AC outlet, as the weight of the adaptor may cause it to become disconnected.
Getting Started M N (Talk) Dial keypad MZN (Speakerphone) Microphone Receiver Display MeN (Off/Power) MRN: Recall/Flash M N (Arm/Disarm key) Charge contacts Item Meaning Z Speakerphone is on. (page 15) Ringer volume is off. (page 26) Night mode is on. (page 29) New voice mail message received.*1 (page 45) n Control type Soft keys By pressing a soft key, you can select the feature shown directly above it on the display. Navigator key – MDN, MCN, MFN, or MEN: Scroll through various lists and items.
Getting Started Handset soft key icons Icon Turning the power on/off Action Returns to the previous screen or outside call. Displays the menu. OK Accepts the current selection. Makes a call. (page 15) Temporarily turns off the ringer for incoming calls. (page 15) Places a call on hold. Opens the phonebook. Allows you to edit phone numbers. (page 30) Adds new entry. (page 21) Displays phonebook search menu. (page 21) Press MeN for about 2 seconds.
Getting Started 2 3 MbN: “Yes” a MOKN Record a greeting message. a MnN a MeN 14 HNH100AZ_(en_en)_0327_ver.041.
Making/Answering Calls Example: If you need to dial the line access number “0” when making outside calls with a PBX: Making calls 1 2 3 Lift the handset and dial the phone number. R To correct a digit, press MCN. M N When you finish talking, press MeN or place the handset on the charger. Using the speakerphone 1 2 Dial the phone number and press MZN. When you finish talking, press MeN. Note: R To switch back to the receiver, press MZN/ M N. 1 2 0 a MDN (Pause) Dial the phone number.
Making/Answering Calls 027XXXXXXX. For incoming international calls, your display may only show “0000”. For business users on a Centrex line, your display will show Centrex extension numbers in the shorter extension number format used within your company. R The Caller ID information will not be presented on incoming fax calls if Telecom FaxAbility is used.
Making/Answering Calls If you subscribe to both Caller ID and Call Waiting with Caller ID services, the 2nd caller’s information is displayed after you hear the call waiting tone on the handset. 5 1 2 1 2 3 4 Press MRN to answer the 2nd call. To switch between calls, press MRN. Note: R Please contact your phone service provider for details and availability of this service in your area. Caller list The last 50 callers information is logged in the caller list from the most recent call to the oldest.
Making/Answering Calls Note: R To change the recall/flash time, see page 27. Answering a second call (call waiting) If you receive a second call while you are talking on the phone, the handset will let you know by sounding a call waiting tone. If caller information is also received, you can confirm the information on the screen and answer the second call. Important: R You may need to subscribe to your phone service provider’s call waiting service in order to answer a second call.
Making/Answering Calls R To put the outside call on hold: M N a MbN: “Hold” a MOKN To resume the conference: M N a MbN: “Conference” a MOKN R To cancel the conference: M N a MbN: “Stop Conference” a MOKN You can continue the conversation with the outside caller. Note: R You can also select your mobile device in this feature using a handset, if your mobile device is registered to the hub. For more information, refer to the User’s Guide (page 44).
Phonebook Storing caller information to the phonebook Phonebook You can add 500 names (16 characters max.) and phone numbers (24 digits max.) to the phonebook, and assign each phonebook entry to the desired category. Important: R All entries can be shared by any registered handset. R You can copy contacts from your mobile device to the unit’s phonebook if your mobile device is registered to the hub.
Phonebook Press the dial key (0 to 9, or #) which contains the character you are searching for (page 45). MbN: Scroll through the phonebook if necessary. To search by query You can narrow down the search to enter the first characters of a name. * a To search for the name, enter the first characters (up to 4) in uppercase (page 45). a MOKN MbN: Scroll through the phonebook if necessary. To search by category M N a MbN: “Category” a MOKN MbN: Select the desired category.
Phonebook 2 3 4 MbN: “Phonebook” a MOKN MbN: Select the desired entry. MOKN a MeN Note: R If you edit a phonebook entry which is assigned to a speed dial key, the edited entry does not transfer to the speed dial key. Editing an entry 1 2 3 4 5 Press and hold the desired speed dial key (1 to 6). a M N MbN: “Edit” a MOKN Edit the name if necessary. a MOKN Edit the phone number if necessary. a MOKN MOKN a MeN Erasing an entry 1 2 3 4 Press and hold the desired speed dial key (1 to 6).
Programming Menu list To access the features, there are 2 methods. n Scrolling through the display menus 1 M N 2 3 4 Press MDN, MCN, MEN, or MFN to select the desired main menu. a MOKN Press MCN or MDN to select the desired item from the next sub-menus. a MOKN Press MCN or MDN to select the desired setting. a MOKN n Using the direct command code 1 M N a Enter the desired code. Example: Press M N#160. 2 Select the desired setting. a MOKN Note: R To exit the operation, press MeN.
Programming Sub-menu 1 Sub-menu 2 Settings Disarm PIN Settings #810 42 Handset Off–6 <3> #803 42 Hub*1 Off–6 <3> #G803 Handset Off–6 <3> #808 Hub*1 Off–6 <3> #G808 Handset Off–6 <6> #804 Hub*1 Off–6 <6> #G804 Handset Off–6 <3> #807 Hub*1 Off–6 <3> #G807 Away – Exit Alert Volume*1 Off–6 <3> #805 Talking Notification Off #809 At Home – Alert Volume At Home – Entry Alert Volume Away – Alert Volume Away – Entry Alert Volume Main menu: Code – 42 “Answering System” Sub-m
Programming Sub-menu 1 Sub-menu 2 Settings Code New Message Alert*1 Outgoing Call – On/Off On #338 36 Outgoing Call – Notification to Settings – Outgoing Call – Remote Code Activate Hub Beep On #339 36 Number of Rings*1 2-9 Rings <5 Rings> Auto #211 39 Recording Time*1 1 Minute <3 Minutes> Greeting Only*2 #305 39 – #306 37 Call Screening Off #310 38 Answering System On/ Off*1 On #343 34 Remote Code*1 Answer On*1 Answer Off*1 Main me
Programming Main menu: “Initial Setup” Sub-menu 1 Sub-menu 2 Settings Code Ringer Setup Ringer Volume Off–6 <6> #160 – Ringtone*3 #161 – Night Mode – On/Off On #238 29 Night Mode – Start/End <23:00/06:00> #237 29 Night Mode – Ring Delay 30 sec. <60 sec.> 90 sec. 120 sec.
Programming Sub-menu 1 Sub-menu 2 Settings Code Line Setup Recall/Flash*1, *6, *7 900 msec. 700 msec. 600 msec. 400 msec. 300 msec. 250 msec. 200 msec. 160 msec. 110 msec. <100 msec.> 90 msec. 80 msec. #121 17 On #194 18 Privacy Mode*1, *8 – Network Setup Current Status – #526 33 Wi-Fi Setup – #523 33 #500 33 IP Setup Manual (Static) Reset Network – Hub PIN*1 Register Main menu: #730 33 #132 31 Register H.
Programming Sub-menu 1 Sub-menu 2 Settings Code First Ring*1, *4 – Off #173 *1 *2 *3 *4 *5 *6 *7 *8 – If you program these settings using one of the units, you do not need to program the same item using another unit. This menu is not displayed when scrolling through the display menus. It is only available in direct command code. The preset melodies in this product are used with the following permission: – “Ringtone 3”: © 2014 Copyrights Vision Inc.
Programming 4 Proceed with the operation according to your selection in step 3. n Once: Enter the desired date and month. a MOKN n Weekly: MbN: Select the desired day of the week and press M N. a MOKN 5 Set the desired time. a MOKN R You can select 24-hour or 12-hour clock format (“AM” or “PM”) by pressing *. 6 Enter a text memo (10 characters max.). a MOKN 7 MbN: Select the desired alarm tone. a MOKN R We recommend selecting a different ringer tone from the one used for outside calls.
Programming Selecting categories to bypass night mode 1 2 3 M N#241 Select your desired categories by pressing 1 to 9. R “ ” is displayed next to the selected category numbers. R To cancel a selected category, press the same dial key again. “ ” disappears.
Programming Note: R When editing, press the desired dial key to add, MCN to erase. Erasing all call block numbers 1 2 3 4 5 M N#217 MbN: “Single Number” or “Range of Numbers” a MOKN M N a MbN: “Erase All” a MOKN MbN: “Yes” a MOKN MbN: “Yes” a MOKN a MeN Other programming Changing the handset name You can customise the name of your handset. This can help you easily identify handsets when making intercom calls, transferring calls to other handsets, etc.
Programming your new PIN. The unit will not reveal the PIN to you. If you forget your PIN, contact an authorised service centre. 1 2 3 4 M N#132 Enter the current 4-digit hub PIN (default: “0000”). A handset can cancel its own registration to the hub, or other handsets registered to the same hub. This allows the handset to end its wireless connection with the system. 1 M N#131 R All handsets registered to the hub are displayed. If mobile devices (smartphones, tablets, etc.
Programming Wi-Fi network access settings 1 M N#523 R The hub searches for available wireless networks and “Searching...” is displayed on the handset. R When searching is complete, a list of available wireless networks is displayed, including the SSID, security setting, and signal strength. 2 MbN: Select your wireless router’s SSID. a MOKN 3 4 Confirm the SSID and then press MOKN. 5 Enter the password required to access the wireless network.
Answering System Answering system The answering system can answer and record calls for you when you are unavailable to answer the phone. You can also set the unit to play a greeting message but not to record caller messages by selecting “Greeting Only” as the recording time setting (page 39). Important: R When callers leave messages, the unit records the day and time of each message. Make sure the unit’s date and time setting is correct.
Answering System 4 Press MnN to stop recording.
Answering System Fast-forwarding the message New message alert by a call Press and hold MEN until the unit plays the desired part of the message. R During fast-forwarding, the handset makes a continuous beeping sound. Fast-forwarding speed may vary depending on the recorded message. R Even if you press and hold MEN when the end of this message is played, the next message is played at normal speed. This feature allows you to receive a notification by phone when new messages are recorded.
Answering System Editing the set phone number 1 2 3 4 5 M N#338 MbN: “Notification to” a MOKN M N a MbN: “Edit” a MOKN Edit the phone number if necessary (24 digits max.). a MOKN 2 times a MeN M N#338 MbN: “Notification to” a MOKN M N a MbN: “Erase” a MOKN MbN: “Yes” a MOKN a MeN R The new message alert setting is turned off.
Answering System Deactivating remote operation Key Operation Press * in step 2 on “Remote access code”, page 37. R The entered remote access code is deleted. *4 Erase currently playing message *5 Erase all messages *6 Reset to a pre-recorded greeting message (during greeting message playback) *# End remote operation (or hang up) Using the answering system remotely 1 Dial your phone number from a touch-tone phone. 2 After the greeting message starts, enter your remote access code.
Answering System Number of rings before the unit answers a call You can change the number of times the phone rings “Number of Rings” before the unit answers a call. You can select 2 to 9 rings, or “Auto”. The default setting is “5 Rings”. “Auto”: The unit’s answering system answers at the end of the 2nd ring when new messages have been recorded, or at the end of the 5th ring when there are no new messages.
Answering System Select “Greeting Only” in step 2 on “Caller’s recording time”, page 39. Note: R When you select “Greeting Only”: – If you do not record your own message, the unit will play the pre-recorded greeting-only message asking callers to call again later. – If you use your own message, record the greeting-only message asking callers to call again later (page 34). 40 HNH100AZ_(en_en)_0327_ver.041.
Home Network System Integration *1 Home Network System integration If you have other devices registered to the hub, such as cameras, sensors, and smart plugs, you can use the handset as an integrated part of the Home Network System. Specifically, you can use the handset to: – arm and disarm the alarm system (page 41). – receive notifications when the sensors are triggered. – display the status of each sensor (page 42). – turn smart plugs on and off (page 43).
Home Network System Integration Stopping the alert When a sensor is triggered, the hub and handset sound an alert. Use the following procedure to stop the alert. 1 2 Press MnN or MeN. Enter the PIN (default: “0000”, page 42). a MOKN Note: disarmed within the entry delay time (page 41). – “Entry Alert Volume”: The volume of the alert that sounds during the entry delay time (page 41). – “Exit Alert Volume”: The volume of alert that sounds during exit delay time (page 41).
Home Network System Integration 2 Enter the current disarm PIN (4-8 digits). a MOKN R Skip this step when setting the disarm PIN for the first time. 3 Enter the new disarm PIN (4-8 digits). a MOKN 4 5 Re-enter the new disarm PIN. a MOKN 1 2 3 4 5 6 MeN Smart plug features Smart plugs (KX-HNA101) allow you to use the handset to turn electric devices on and off. Smart plugs also feature an overcurrent sensor that automatically shuts off the electric device if an overcurrent is detected.
Home Network System Integration www.panasonic.net/pcc/support/tel/ homenetwork/ Accessing the User’s Guide The User’s Guide is a collection of online documentation that helps you get the most out of the Home Network app. 1 iPhone/iPad in the app’s home screen. Tap Android™ devices Tap or press your mobile device’s menu button in the app’s home screen. 2 Tap [User’s Guide]. Note: R Microsoft® Windows® Internet Explorer® 8 and earlier versions are not supported. R Android 4.
Useful Information Voice mail service For Australia Voice mail is an automatic answering service offered by your phone service provider. For New Zealand To receive Call Minder or Message Mailbox messages, please note the following: “Call Minder” and “Message Mailbox” are automatic answering services offered by your phone service provider.
Useful Information Alphabet character table (ABC) z 1 2 3 4 5 6 7 8 9 y R The following characters are assigned to the 1 key when entering a Wi-Fi password. Numeric entry table (0-9) z 1 2 Greek character table ( z 1 2 3 1 2 5 6 7 8 9 y 4 5 6 7 8 9 y 4 5 6 7 8 9 y ) 3 Extended 1 character table ( z 4 ) 3 R The following are used for both uppercase and lowercase: 46 HNH100AZ_(en_en)_0327_ver.041.
Useful Information Extended 2 character table ( z 1 2 ) 3 4 5 6 7 8 9 y 7 8 9 y R The following are used for both uppercase and lowercase: Cyrillic character table ( z 1 2 ) 3 4 5 6 Error messages Display message Cause/solution Hub no power or No link. Reconnect AC adaptor. R The handset has lost communication with the hub. Move closer to the hub and try again. R Unplug the hub’s AC adaptor to reset the unit. Reconnect the adaptor and try again.
Useful Information Display message Cause/solution Failed to connect R You entered the wrong password when configuring the hub to connect to your wireless router. Confirm the password and try again. If your wireless router is configured to use a hexadecimal password, enter the correct password using numbers 0-9 and letters a-f. R If you have configured your wireless router to use MAC address filtering, make sure you add the hub’s MAC address to the list of authorised MAC addresses.
Useful Information Problem Cause/solution I cannot hear a dial tone. R Make sure that you are using the supplied telephone line cord. Your old telephone line cord may have a different wiring configuration. R The hub’s AC adaptor or telephone line cord is not connected. Check the connections. R Disconnect the hub from the telephone line and connect the line to a known working telephone. If the working telephone operates properly, contact our service personnel to have the unit repaired.
Useful Information Making/answering calls, intercom Problem Cause/solution R The handset is too far from the hub. Move closer. R The hub’s AC adaptor is not properly connected. Reconnect AC adaptor to the hub. R The handset is not registered to the hub. Register it (page 27). is displayed. Noise is heard, sound cuts in and out. R You are using the handset or hub in an area with high electrical interference. Re-position the hub and use the handset away from sources of interference.
Useful Information Caller ID Problem Cause/solution Caller information is not displayed. R You must subscribe to Caller ID service. Contact your phone service provider for details. R If your unit is connected to any additional telephone equipment, remove and plug the unit directly into the wall socket. R If you use a DSL/ADSL service, we recommend connecting a filter (contact your DSL/ADSL service provider) to the telephone line between the hub and the telephone line socket.
Useful Information Answering system Problem Cause/solution The unit does not record new messages. R The answering system is turned off. Turn it on (page 34). R The message memory is full. Erase unnecessary messages (page 35). R The recording time is set to “Greeting Only”. Change the setting (page 39). R Your phone service provider’s voice mail service may be answering your calls before the unit’s answering system can answer your calls.
Useful Information Network connection Problem Cause/solution I am having trouble connecting. R Your wireless router is not turned or is not functioning. Refer to the operating instructions included with your wireless router. R Your mobile device is not connected to your wireless router. Check your mobile device’s Wi-Fi settings. Refer to the operating instructions included with your mobile device.
Appendix Specifications R Standard: DECT (Digital Enhanced Cordless Telecommunications) GAP (Generic Access Profile) R Frequency range: 1.88 GHz to 1.90 GHz R RF transmission power Approx. 10 mW (average power per channel) R Power source: Handset: AAA (R03) Ni-MH battery (2 ´ 1.2 V, 550 mAh) Charger: 220–240 V AC, 50/60 Hz R Power consumption: Charger: Standby: Approx. 0.1 W Maximum: Approx. 1.
Appendix Warranty (for New Zealand) Panasonic New Zealand undertakes to: Repair or at its option, replace without cost to the owner, either for material or labour, any part which is found to be defective within two years of the date of purchase. THIS EXPRESS WARRANTY DOES NOT COVER: 1) Pick up and delivery. 2) Batteries. 3) Repairs when the product has not been used in accordance with the Operating Instructions Manual or has been modified.
Index Index # A B C D E F H 3-way conference: 18 Answering calls: 15 Answering system Activating the answering system: 34 Call screening: 38 Erasing messages: 35, 38 Greeting message: 34 Greeting only: 39 Listening to messages: 35, 38 New message alerting: 36 Number of rings: 39 Recording time: 39 Remote access code: 37 Remote operation: 37 Turning on/off: 34 Area code: 26, 31 Auto talk: 15, 26 Battery: 10, 11 Call restriction: 31 Call share: 18 Call waiting: 18 Call waiting and Caller ID compatible: 1
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For your future reference We recommend keeping a record of the following information to assist with any repair under warranty. Serial No. Date of purchase (found in the handset battery compartment) Name and address of dealer Attach your purchase receipt here. For Australia Customer Care Centre Tel. No.: 132600 or website www.panasonic.com/au For New Zealand Customer Care Centre Tel. No.: (09) 272 0178 or website www.panasonic.