User’s Guide Text entity: en_us Model No.
Table of Contents Getting started with the HomeHawk! What is the HomeHawk? ..................................5 Overview .............................................................5 What kinds of devices are available? .............6 Panasonic Home Monitoring Camera device lineup ..................................................................6 Access point (KX-HNB700, KX-HNB705) ...........8 Front door camera (KX-HNC700, KX-HNC705) .......................................................
Table of Contents Talking to the camera .......................................61 Playing back recordings ....................................61 Erasing recordings ............................................62 Protecting recordings ........................................63 Adjusting the lighting .........................................64 Battery status ....................................................64 Mode settings ..................................................65 Mode settings (overview) .......
Table of Contents Country/region settings ...................................102 Displaying device information .........................102 Updating the firmware .....................................102 Notification settings .........................................103 Login settings ..................................................103 Network features .............................................104 Home wireless network SSID features ...........105 Access point SD cards ..................................
Getting started with the HomeHawk! What is the HomeHawk? Overview The Panasonic Home Monitoring Camera is a wireless network of devices that help you monitor your home. Its easy-to-use app allows you to stay in charge even when away from home.
Getting started with the HomeHawk! What kinds of devices are available? Panasonic Home Monitoring Camera device lineup The maximum number of camera devices for each type are listed below. In order to use front door cameras and outdoor cameras, they must be connected to an access point. Note: R Availability and release dates of devices and bundles may vary by region. R Device appearance may vary by region.
Getting started with the HomeHawk! Overview: Floor camera (KX-HNC850) Setup: Floor camera setup (overview) Features: Floor camera features (overview) Shelf camera (KX-HNC810) Overview: Shelf camera (KX-HNC810) Registration: Shelf camera setup (overview) Features: Shelf camera features (overview) HD camera (KX-HNC800, KX-HNC805, KX-HN1003) Overview: HD Camera (KX-HNC800, KX-HNC805, KX-HN1003) Registration: HD camera setup (overview) Features: HD camera main features (overview) Maximum number of devices th
Getting started with the HomeHawk! Access point (KX-HNB700, KX-HNB705) R Joins front door cameras and outdoor cameras together R Connects to your wireless router with an Ethernet cable R Supports SD card connection for recording video and audio from cameras 8
Getting started with the HomeHawk! Front door camera (KX-HNC700, KX-HNC705) R Full-color camera with night vision (including color night vision) and built-in microphone for live monitoring and recording R Built-in motion sensor (visual detection) can be used to trigger other actions (alerts, etc.
Getting started with the HomeHawk! Outdoor camera (KX-HNC710, KX-HNC715) R Full-color camera with night vision (including color night vision) and built-in microphone for live monitoring and recording R Built-in motion sensor (visual detection) can be used to trigger other actions (alerts, etc.
Getting started with the HomeHawk! HD Camera (KX-HNC800, KX-HNC805, KX-HN1003) R Full-color, high-definition camera with night vision and built-in microphone for live monitoring and recording R Built-in motion sensor (visual detection), sound sensor, and temperature sensor can be used to trigger other actions (camera recording, etc.
Getting started with the HomeHawk! Shelf camera (KX-HNC810) R Smart and discreet design that blends in with your home environment R Full-color, high-definition camera with night vision and built-in microphone for live monitoring and recording R Built-in motion sensor (visual detection) can be used to trigger other actions (camera recording, sending notifications, etc.) R Built-in sound sensor and temperature sensor can be used to trigger other actions (sending notifications, etc.
Getting started with the HomeHawk! Floor camera (KX-HNC850) R Smart and discreet design that blends in with your home environment R Ambient light that can be turned on and off, and adjusted to 3 different levels R Full-color, high-definition camera with night vision and built-in microphone for live monitoring and recording R Built-in motion sensor (visual detection) can be used to trigger other actions (camera recording, sending notifications, etc.
Getting started with the HomeHawk! Usage examples Introduction This section describes commonly used system features, the devices required for each example, and briefly explains the required settings. I want to view live camera images while I’m out While away from home, you can view live camera images.
Getting started with the HomeHawk! Required procedures R Use the [HomeHawk] app to configure a mode or use a preset mode. See “Mode settings (overview)”, Page 91. I want to view color images at night You can configure cameras to display images in color even at night or when the area surrounding the cameras is dark.
Getting started with the HomeHawk! I want the lights to turn on automatically when I come home You can configure the floor camera to turn on its light when it detects your mobile device, such as when you return home from outside. Supported devices R Floor camera (KX-HNC850) Required procedures R Use the [HomeHawk] app to configure the camera’s mode feature. See “Adjusting the lighting”, Page 64. R Use the [HomeHawk] app to configure the camera’s geo-fencing feature. See “Automatic Mode Switching”, Page 67.
Getting started with the HomeHawk! Downloading the [HomeHawk] app Downloading the [HomeHawk] app (overview) Download information is available at the web page listed below. {{"https://panasonic.net/cns/pcc/support/homehawk"|tolink("https://panasonic.net/cns/pcc/ support/homehawk")}} Using your device’s app store iPhone, iPad users Search for “Panasonic HomeHawk”. iPad users should search in the “iPhone only” category. Android device users Search for “Panasonic HomeHawk”.
Getting started with the HomeHawk! Setting up devices Refer to the following for information on setting up your device.
Getting started with the HomeHawk! – HD cameras: “HD camera setup (overview)”, Page 107 R You can change the password if necessary.
Getting started with the HomeHawk! Shelf camera and floor camera home screen A HomeHawk B C D E F A Displays the settings menu D Displays the camera setting screen B Shows the camera’s name E Adjusts the brightness for the light (floor cameras only) C Shows the selected mode and displays the mode screen ( “Mode settings (overview)”, Page 65) F Displays the HD camera list Note: R The displayed home screen differs depending on the number and type of devices registered.
Getting started with the HomeHawk! Front door camera and outdoor camera home screen A HomeHawk B D C E F A Displays the settings menu D Shows the selected mode and displays the mode screen ( “Mode settings (overview)”, Page 91) B Shows the access point’s name E Displays the camera setting screen C Shows the camera’s name F Displays the HD camera list Note: R The displayed home screen differs depending on the number and type of devices registered.
Getting started with the HomeHawk! – is displayed when connected away from home without using a relay server.
Getting started with the HomeHawk! Selecting devices You can select the desired device (cameras, access points, etc.) when viewing recorded images, configuring settings, etc. If there are multiple devices registered to your mobile device, you can select devices by tapping . Accessing from multiple mobile devices There are certain limitations when multiple mobile devices are connected to your devices at the same time, as explained below.
Getting started with the HomeHawk! Confirming system status Confirming system status (overview) Your devices can provide information about system status in a variety of ways.
Getting started with the HomeHawk! The selected mode was changed An error occurred The shelf camera’s or floor camera’s sound sensor was triggered The shelf camera’s or floor camera’s temperature sensor was triggered The shelf camera’s or floor camera’s privacy mode was enabled The shelf camera’s or floor camera’s privacy mode was disabled Device LED indicators Each device can provide information about its status by turning on its LED indicator.
Getting started with the HomeHawk! IP address is not obtained, or Ethernet cable is not connected to the router *1 You can configure the access point so that its LED indicator does not light in most states. See “Status LED”, Page 99. *2 It may take some time for the access point to finish starting up.
Getting started with the HomeHawk! Blue Normal operation, connected to wireless router*1, privacy shutter is open White Normal operation, connected to wireless router*1, privacy shutter is closed Camera is searching for wireless router Green Initial setup required Initial setup is in progress with mobile device connected Initial setup is starting Red Motion detected*1, or camera is starting up Live images are being viewed or recorded, or camera is starting up Device malfunction *1 You can configure
Getting started with the HomeHawk! *1 You can configure the camera so that its LED indicator does not light in most states. See “Status”, Page 70. *2 The signal level (strong, good, weak, out of range) is shown after pressing the SETUP button for 3 seconds. You can also check the signal level from “Camera signal strength”, Page 70. *3 Lights for 3 seconds after registration is successfully completed or failed.
Getting started with the HomeHawk! Registering devices If you purchased devices that are not registered, you must register them before you can use them. Note: R To register a mobile device, use the procedure described in the following.
Getting started with the HomeHawk! 3 For iPhone or iPad: Continue from step 5 of “Initial setup for iPhone, iPad”, Page 108. For Android devices: Continue from step 5 of “Initial setup for Android devices”, Page 109. Mobile device features Mobile device features (overview) You can configure settings for your mobile device. Editing mobile device names 1 2 3 4 From the [HomeHawk] app home screen, tap ® [Settings]. Tap [Mobile Device Name]. Enter the desired name. Tap [OK].
Getting started with the HomeHawk! – Second generations of Fire TV Stick – Fire TV Edition smart TVs – Fire tablets (generation 7 and above) Please note that the availability of devices may vary by region. Linking with your Amazon Echo Show You must do the following in order to link your devices with your Amazon Echo Show.
Getting started with the HomeHawk! Using Amazon Alexa to control devices Once you have enabled the “Panasonic HomeHawk” skill and linked your devices to your Amazon Echo Show, you can use Amazon Alexa to control your devices. Devices are controlled by talking to Amazon Alexa and using the voice commands specified in the enabled “Panasonic HomeHawk” skill. Note: R Available features and voice commands are subject to change without notice.
Getting started with the HomeHawk! Google Home features Google Home features (overview) You can link your devices with a Google Home device and control and view images from your devices. Note: R This feature requires third-party equipment and services. R Feature availability may vary depending on the availability of third-party services. Panasonic cannot be held responsible for the availability and functionality of third-party services. R Google Home features are not available for HD cameras.
Getting started with the HomeHawk! Changing your Panasonic ID 1 2 3 4 From the [HomeHawk] app home screen, tap ® [Settings]. Tap [Google Home]. Select the desired device. Tap [Unlink from Google Home] ® [OK], and follow the steps in “Logging in to the Panasonic server and linking with your Google Home”, Page 33 to log in using the new Panasonic ID. Using Google Home to control devices Once you have enabled your devices for use with your Google Home, you can use your Google Home to control your devices.
Getting started with the HomeHawk! Enabling/disabling the privacy mode (shelf cameras and floor cameras only) The privacy mode of cameras can be enabled and disabled. Enabling privacy mode voice command example: R OK Google, turn on privacy mode of . Disabling privacy mode voice command example: R OK Google, turn off privacy mode of . Checking the temperature of cameras (shelf cameras and floor cameras only) You can check the temperature of the area surrounding the camera.
Getting started with the HomeHawk! 4 Tap ® [OK]. R All event logs for the selected device are deleted. Deregistering devices Deregistering mobile devices 1 2 3 From the [HomeHawk] app home screen, tap ® [Settings]. Tap [Deregistration] ® [Mobile Device]. Select the desired device. R A list of mobile devices registered to the selected device is displayed. 4 Select the mobile device that you want to deregister. R A dialog is displayed asking whether you want to deregister the device. 5 Tap [OK].
Getting started with the HomeHawk! 2 3 4 Tap [Deregistration] ® [Camera(s)]. Select the device that you want to deregister. R A dialog is displayed asking whether you want to deregister the device. Tap [OK]. Note: R Refer to “Registering front door cameras and outdoor cameras”, Page 29 if you want to register your front door camera or outdoor camera again. Deregistering HD cameras 1 2 3 4 From the [HomeHawk] app home screen, tap ® [Settings]. Tap [Deregistration] ® [Camera(s)].
Getting started with the HomeHawk! Note: R This setting is only available when a front door camera or outdoor camera are registered. Viewing system information You can view mobile device and system information such as the version of the app and the SSID of the wireless network that devices are connected to. 1 2 From the [HomeHawk] app home screen, tap . Tap [Support] ® [System Info].
Getting started with the HomeHawk! COMPLIANCE WITH THE AVC STANDARD ("AVC VIDEO") AND/OR (ii) DECODE AVC VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND NON-COMMERCIAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE {{"https://www.mpegla.com/"| tolink("https://www.mpegla.
Using a shelf camera and floor camera Shelf camera setup Shelf camera setup (overview) There are 3 basic steps you need to perform in order to connect to the camera from your mobile device. 1 Download the app Download the [HomeHawk] app to your mobile device. See “Downloading the [HomeHawk] app (overview)”, Page 17. 2 Set up the camera Use the [HomeHawk] app to configure the camera to connect to your wireless router, and then register your mobile device to the camera.
Using a shelf camera and floor camera 2 Tap [SHELF Camera]. 3 4 5 Tap [Add New Camera]. Follow the on-screen instructions, remove the rear cover from the camera, and then tap [Next]. Follow the on-screen instructions, plug in the camera, and then tap [Next]. R Wait about 1 minute for the camera to start up. 6 Follow the on-screen instructions and confirm the LED color on your camera. – If the camera’s LED indicator lights in yellow, tap the yellow icon and proceed to step 7.
Using a shelf camera and floor camera 6 7 When prompted, create a login password for the camera, and then tap [Next]. 8 When [Congrats!] is displayed, tap [Explore HomeHawk]. R A screen asking you to set the home position of geo-fencing ( “Automatic Mode Switching”, Page 67) is displayed, tap [Set Current pos as Home] ® [OK]. R The app’s home screen is displayed when initial setup is completed. 9 Reattach the rear cover. When prompted, enter a name for the camera and mobile device, and then tap [OK].
Using a shelf camera and floor camera 1 Start the [HomeHawk] app by tapping its icon (shown below). R The end-user license agreement is displayed the first time you start the app. R Confirm all of the displayed permission screens and agree as necessary. R Select your country or region if necessary, and then tap [Next]. 2 Tap [SHELF Camera]. 3 4 5 Tap [Connect to Existing]. Follow the on-screen instructions, remove the rear cover from the camera, and then tap [Next].
Using a shelf camera and floor camera Shelf camera features Shelf camera features (overview) You can use a shelf camera to monitor and record the sights and sounds of the area where the camera is located. Shelf cameras have built-in motion, sound, and temperature detection features. When the motion detection is triggered, camera images can be recorded, notifications can be sent to your mobile device, and beeps can be sounded from the camera.
Using a shelf camera and floor camera C Displays the temperature of the area surrounding the camera D Turns sound on/off ( “Turning the camera audio on and off”, Page 47) E Shows the live camera image F Takes snapshots ( “Taking snapshots”, Page 48) G Starts/stops recording ( “Recording camera images (manual recording)”, Page 48) H Enables talking with the camera ( “Talking to the camera”, Page 49) I Indicates that by tapping the camera image (E) or this icon (I), the camera image can be enlarg
Using a shelf camera and floor camera To access the live camera image screen, tap the desired camera from the [HomeHawk] app home screen ( “Shelf camera and floor camera home screen”, Page 20), and then tap the displayed camera image.
Using a shelf camera and floor camera I Enables talking with the camera ( “Talking to the camera”, Page 49) J Starts/stops recording ( “Recording camera images (manual recording)”, Page 48) K Takes snapshots ( “Taking snapshots”, Page 48) L Hides/displays the buttons on the bottom of the screen Note: R Multiple mobile devices can view live images from the same camera at the same time ( “Accessing from multiple mobile devices”, Page 23).
Using a shelf camera and floor camera Displaying images upside down To display images upside down while viewing live camera images, see “Displaying images upside down”, Page 48. Talking to the camera To use your mobile device’s microphone and the camera’s built-in speaker to talk to someone where the camera is installed, see “Talking to the camera”, Page 49. Recording camera images (manual recording) You can record camera images while viewing live camera images.
Using a shelf camera and floor camera 3 4 Tap [Video]. Slide the [Upside Down] switch to the desired position. Talking to the camera You can use your mobile device’s microphone and the camera’s built-in speaker to talk to someone where the camera is installed. You can either tap and hold to talk or tap once to talk alternatively with the other party. Tap and hold to talk 1 View live images from the desired camera. 2 Tap and hold .
Using a shelf camera and floor camera Note: R When connected away from home, or is displayed on the playback screen. See “Connection mode when away from home”, Page 21 for more information. R Recorded images can also be played back from the camera image/recording list screen ( “Viewing the camera image/recording list screen”, Page 44). Normal playback The following controls are displayed in the normal playback screen.
Using a shelf camera and floor camera 2 3 Select the desired camera. 4 Select the desired recording. 5 Tap Tap or to select a recording date. ® [OK] ® [OK]. Erasing multiple images 1 2 3 4 5 From the [HomeHawk] app home screen, tap Select the desired camera. Tap or to select a recording date. Tap [Edit] ® [Delete]. Select the desired recordings. to select or deselect all images shown in the list. R Tap 6 ® [Recording List]. When finished, tap [Delete] ® [OK] ® [OK].
Using a shelf camera and floor camera Floor camera setup Floor camera setup (overview) There are 3 basic steps you need to perform in order to connect to the camera from your mobile device. 1 Download the app Download the [HomeHawk] app to your mobile device. See “Downloading the [HomeHawk] app (overview)”, Page 17. 2 Set up the camera Use the [HomeHawk] app to configure the camera to connect to your wireless router, and then register your mobile device to the camera.
Using a shelf camera and floor camera 2 Tap [FLOOR Camera]. 3 4 Tap [Add New Camera]. Follow the on-screen instructions, plug in the camera, and then tap [Next]. R Wait about 1 minute for the camera to start up. 5 Follow the on-screen instructions and confirm the LED color on your camera. – If the camera’s LED indicator lights in yellow, tap the yellow icon and proceed to step 6.
Using a shelf camera and floor camera 7 When prompted, enter a name for the camera and mobile device, and then tap [OK]. R The camera name setting is used by your mobile device to identify the camera. This is useful when you have multiple cameras. R The mobile device name setting is used to identify your mobile device. This is useful when performing certain operations, such as deregistering. 8 When [Congrats!] is displayed, tap [Explore HomeHawk].
Using a shelf camera and floor camera 1 Start the [HomeHawk] app by tapping its icon (shown below). R The end-user license agreement is displayed the first time you start the app. R Confirm all of the displayed permission screens and agree as necessary. R Select your country or region if necessary, and then tap [Next]. 2 Tap [FLOOR Camera]. 3 4 Tap [Connect to Existing]. Follow the on-screen instructions and confirm the LED color on your camera.
Using a shelf camera and floor camera Floor camera features (overview) You can use a floor camera to monitor and record the sights and sounds of the area where the camera is located. Floor cameras have built-in motion, sound, and temperature detection features. When the motion detection is triggered, camera images can be recorded, notifications can be sent to your mobile device, and beeps can be sounded from the camera.
Using a shelf camera and floor camera E Turns sound on/off ( “Turning the camera audio on and off”, Page 59) F Adjusts the brightness for the light Slide to the bottom to turn off the light G Takes snapshots ( “Taking snapshots”, Page 60) H Starts/stops recording ( “Recording camera images (manual recording)”, Page 60) I Enables talking with the camera ( “Talking to the camera”, Page 61) J Indicates that by tapping the camera image (A) or this icon (J), the camera image can be enlarged and the li
Using a shelf camera and floor camera To access the live camera image screen, tap the desired camera from the [HomeHawk] app home screen ( “Shelf camera and floor camera home screen”, Page 20), and then tap the displayed camera image.
Using a shelf camera and floor camera I Adjusts the brightness for the light Slide to the bottom to turn off the light J Enables talking with the camera ( “Talking to the camera”, Page 61) K Starts/stops recording ( “Recording camera images (manual recording)”, Page 60) L Takes snapshots ( “Taking snapshots”, Page 60) M Hides/displays the buttons on the bottom of the screen Note: R Multiple mobile devices can view live images from the same camera at the same time ( “Accessing from multiple mobile
Using a shelf camera and floor camera Taking snapshots To save snapshots (i.e., still images) while viewing live camera images, see “Taking snapshots”, Page 60. Talking to the camera To use your mobile device’s microphone and the camera’s built-in speaker to talk to someone where the camera is installed, see “Talking to the camera”, Page 61. Adjusting the brightness of the lights You can adjust the brightness of the lights. See “Adjusting the lighting”, Page 64.
Using a shelf camera and floor camera Talking to the camera You can use your mobile device’s microphone and the camera’s built-in speaker to talk to someone where the camera is installed. You can either tap and hold to talk or tap once to talk alternatively with the other party. Tap and hold to talk 1 View live images from the desired camera. 2 Tap and hold . R The audio from your mobile device’s microphone is played through the camera’s speaker until you release your finger.
Using a shelf camera and floor camera Note: R When connected away from home, or is displayed on the playback screen. See “Connection mode when away from home”, Page 21 for more information. R Recorded images can also be played back from the camera image/recording list screen ( “Viewing the camera image/recording list screen”, Page 56). Normal playback The following controls are displayed in the normal playback screen.
Using a shelf camera and floor camera 2 3 Select the desired camera. 4 Select the desired recording. 5 Tap Tap or to select a recording date. ® [OK] ® [OK]. Erasing multiple images 1 2 3 4 5 From the [HomeHawk] app home screen, tap Select the desired camera. Tap or to select a recording date. Tap [Edit] ® [Delete]. Select the desired recordings. to select or deselect all images shown in the list. R Tap 6 ® [Recording List]. When finished, tap [Delete] ® [OK] ® [OK].
Using a shelf camera and floor camera Adjusting the lighting You can adjust the brightness of the camera’s light and configure the light to turn on automatically according to a schedule or when motion is detected, etc. 1 2 3 From the [HomeHawk] app home screen, tap ® [Settings]. Tap [Camera Settings] and select the desired camera. Tap [Lighting]. R Each setting is explained in this section.
Using a shelf camera and floor camera Mode settings Mode settings (overview) Modes allow the cameras to operate according to pre-determined settings. You can use modes to match where you are (at home, away from home, etc.) and what actions you want cameras to make (record images when motion is detected, etc.). You can use preset modes or create your own modes. Examples The following are some examples of how you can use modes.
Using a shelf camera and floor camera Settings for when motion is detected You can specify the settings for when motion is detected. Setting [Away] [Home] On Off [15 sec] – Camera Sound On Off Push Notification On Off Recording Recording Duration Checking the selected mode The name of the selected mode is displayed next to the name of the camera in the home screen ( “Shelf camera and floor camera home screen”, Page 20).
Using a shelf camera and floor camera Mode Name When creating a new mode, you can set the name used for the mode. This helps you to identify the mode from other modes used on your mobile device. – To enter a name: Tap the text field, enter the text, and then tap [OK]. When this mode is activated You can choose the actions that will take place when the mode is activated (either via a manual change or via geo-fencing).
Using a shelf camera and floor camera Note: R In order to use Automatic Mode Switching with the geo-fencing feature, your mobile device must be able to communicate with your camera. Therefore, the mode may not switch automatically in the following situations.
Using a shelf camera and floor camera Setting the mode for when you are at home (in radius) You can specify the mode that will be used when your mobile device is inside of the specified radius around the geo-fencing area (i.e., when you are at home). This mode will be activated when any one of the selected mobile devices ( “Selecting the mobile devices to use with geo-fencing”, Page 69) is in the radius. Tap [In Radius], select the mode, and then tap [OK].
Using a shelf camera and floor camera General features Status Camera signal strength You can check the signal strength of the camera’s wireless connection. 1 2 3 4 From the [HomeHawk] app home screen, tap ® [Settings]. Tap [Camera Settings] and select the desired camera. Tap [Signal Strength]. Confirm the number of dark gray bars. R More dark gray bars indicate a stronger signal.
Using a shelf camera and floor camera 2 3 4 Tap [Camera Settings] and select the desired camera. Tap [Sound] ® [Privacy Mode Change Sound Volume]. Adjust the volume as desired and then tap [OK]. Adjusting the microphone sensitivity You can adjust the sensitivity of the microphone. 1 2 3 4 From the [HomeHawk] app home screen, tap ® [Settings]. Tap [Camera Settings] and select the desired camera. Tap [Sound] ® [Microphone sensitivity]. Select the desired setting and then tap [OK].
Using a shelf camera and floor camera – [SD Card]: Displays the currently used capacity and the maximum capacity of the SD card, the current number of recorded files, and the maximum number of files that can be recorded. R A maximum of 65,535 files can be recorded. If 65,535 files are recorded, additional files cannot be recorded even if there is free capacity in the SD card.
Using a shelf camera and floor camera R Lower frame rates mean images are refreshed less often and moving subjects may appear “choppy”, however, images displayed on your mobile device will be less delayed and sound may be more consistent when talking to the camera over a slow or congested network connection. Changing the brightness You can adjust the overall brightness of the camera image. 1 2 3 4 From the [HomeHawk] app home screen, tap ® [Settings]. Tap [Camera Settings] and select the desired camera.
Using a shelf camera and floor camera – [Very Low]: The image sensor is only slightly sensitive to changes, i.e., a large change is required to trigger the sensor. 5 When finished, tap [OK]. Detection test You can test which areas of the camera image can be detected while viewing live images from the camera. This is useful when determining where to install cameras, and also which areas you should enable or disable detection for. 1 2 3 From the [HomeHawk] app home screen, tap ® [Settings].
Using a shelf camera and floor camera 2 3 4 Tap [Camera Settings] and select the desired camera. Tap [Detection] ® [Sound Sensitivity]. Select the desired setting, and then tap [OK]. – [High]: The microphone is very sensitive to sound, i.e., even a small sound will trigger the notification. – [Normal]: The microphone is moderately sensitive to sound. – [Low]: The microphone is only slightly sensitive to sound, i.e., a large sound is required to trigger the notification.
Using a shelf camera and floor camera Resetting camera settings 1 2 3 4 5 From the [HomeHawk] app home screen, tap ® [Settings]. Tap [Camera Settings] and select the desired camera. Tap [System] ® [Reset Camera Settings]. Select the desired setting. – [Reset All Settings]: Resets all camera settings, including network settings. – [Reset Camera Settings]: Resets all camera settings, except network settings. – [Reset Network Settings]: Resets network settings only. Follow the on-screen instructions.
Using a shelf camera and floor camera Country/region settings You can select the country and region where you use your devices. 1 2 3 4 5 From the [HomeHawk] app home screen, tap ® [Settings]. Tap [Camera Settings] and select the desired device. Tap [System] ® [Country / Region]. Select the desired country/region and then tap [OK]. Tap [OK]. Displaying device information You can display device information, such as firmware versions and MAC addresses, and select whether or not to upload logs.
Using a shelf camera and floor camera – [Privacy Mode Change]: Determines whether a notification is displayed when the privacy mode is changed. Login settings Configuring automatic login You can specify whether or not you must enter a login password in order to connect to your devices while away from home. 1 2 3 4 From the [HomeHawk] app home screen, tap ® [Settings]. Tap [Camera Settings] and select the desired device. Tap [Login Settings] ® [Automatic Login].
Using a shelf camera and floor camera Important: R In order to use this feature, you must first configure your devices to use a static IP address ( “Changing IP settings”, Page 78). 1 2 3 4 5 6 From the [HomeHawk] app home screen, tap ® [Settings]. Tap [Camera Settings] and select the desired device. Tap [Network] ® [Port Forwarding]. Turn on the [Enable] radio button. Tap the field next to [Port] and then enter the desired port number. R Only port numbers 55000-65000 can be assigned.
Using a shelf camera and floor camera Updating the wireless network SSID information 1 2 3 4 From the [HomeHawk] app home screen, tap ® [Settings]. Tap [Camera Settings] and select the desired device. Tap [Home Wireless Network SSID]. Tap [Update] to update the information. Camera SD cards SD card capacity and total recording time The following recording times apply when images from one camera are recorded. All times are approximate.
Using a front door camera and outdoor camera Front door camera and outdoor camera setup Front door camera and outdoor camera setup (overview) There are 4 basic steps you need to perform in order to access the access point and your cameras from your mobile device. Connections ¯ Download Connect your access point to a power outlet and to your wireless router.*1 Download the [HomeHawk] app to your mobile device. ¯ Initial setup Use the [HomeHawk] app to register your mobile device to the access point.
Using a front door camera and outdoor camera 3 Tap [FRONT DOOR Camera Kit ( + OUTDOOR Cameras )], wait for a while, and then follow the on-screen instructions. R If the access point’s LED indicator lights in green, tap the green lit icon, and then go to step 4. R If the access point’s LED indicator blinks in amber, tap the amber blinking icon, and then connect the Ethernet cable between the access point and router.
Using a front door camera and outdoor camera 2 3 4 5 6 7 Follow the on-screen instructions. Tap [FRONT DOOR Camera Kit ( + OUTDOOR Cameras )], wait for a while, and then follow the on-screen instructions. R If the access point’s LED indicator lights in green, tap the green lit icon, and then go to step 4. R If the access point’s LED indicator blinks in amber, tap the amber blinking icon, and then connect the Ethernet cable between the access point and router.
Using a front door camera and outdoor camera Front door camera and outdoor camera features Front door camera and outdoor camera features (overview) You can use front door cameras and outdoor cameras to monitor and record the sights and sounds of the area where the cameras are located. Cameras have built-in motion detection features that, when triggered, allow cameras to record images automatically or send a notification to your mobile device.
Using a front door camera and outdoor camera To access the camera image/recording list screen, tap the desired camera from the [HomeHawk] app home screen ( “Front door camera and outdoor camera home screen”, Page 21).
Using a front door camera and outdoor camera Viewing the live camera image screen The live camera image screen shows you live camera images and also allows you to operate the selected camera to zoom in, recording images, etc. To access the live camera image screen, tap the desired camera from the [HomeHawk] app home screen ( “Front door camera and outdoor camera home screen”, Page 21), and then tap the displayed camera image.
Using a front door camera and outdoor camera Note: R Multiple mobile devices can view live images from the same camera at the same time ( “Accessing from multiple mobile devices”, Page 23). However, only one mobile device can use certain features at a time (talking to the camera, etc.). R When connected away from home, or is displayed next to the camera’s name. See “Accessing while away from home”, Page 18 for more information.
Using a front door camera and outdoor camera Dual images with horizontal viewing Dual images can also be displayed when your mobile device is displaying camera images horizontally. You can move the sub-image by tapping and holding it and then selecting where it will be displayed. The sub-image can be displayed in the 4 corners of an image. Recording camera images (manual recording) You can record camera images while viewing live camera images. Camera recordings are saved on the access point’s SD card.
Using a front door camera and outdoor camera R Talk in turns with the other party. (While you are talking to the camera, you will not be able to hear audio from the camera’s microphone.) Note: R For information about adjusting the camera’s speaker volume, see “Adjusting the talk volume”, Page 95. Playing back recordings 1 2 3 From the [HomeHawk] app home screen, tap ® [Recording List]. Select the desired access point and camera.
Using a front door camera and outdoor camera Erasing recordings Erasing individual images 1 2 From the [HomeHawk] app home screen, tap ® [Recording List]. Select the desired access point and camera. R Select [All Cameras] to see recorded images from all the cameras registered to the specified access point. 3 Tap 4 Select the desired recording. 5 Tap or to select a recording date. ® [OK].
Using a front door camera and outdoor camera 2 Select the desired access point and camera. R Select [All Cameras] to see recorded images from all the cameras registered to the specified access point. 3 Tap 4 5 Select the desired recordings. to select a recording date. Tap [Edit] ® [Protect]. R Tap 6 or to select or deselect all images shown in the list. When finished, tap [Protect].
Using a front door camera and outdoor camera Checking the selected mode The name of the selected mode is displayed next to the name of access points in the home screen ( “Front door camera and outdoor camera home screen”, Page 21). Accessing the mode screen The mode screen can be accessed by tapping the mode icon displayed next to the name of access points in the home screen ( “Front door camera and outdoor camera home screen”, Page 21).
Using a front door camera and outdoor camera [Silent Mode] Setting [Protection Mode] 1st camera 2nd or later camera 1st camera 2nd or later camera [OFF] [OFF] [Announcement ] [OFF] Camera Sound *1 Refer to “Sync”, Page 93 for more information. Creating new modes You can create new modes to operate your devices when an event occurs such as motion is detected. 1 Access the mode screen ( “Accessing the mode screen”, Page 92). 2 Tap 3 Change the settings as required.
Using a front door camera and outdoor camera [Camera Sound] You can specify what sounds a camera will automatically make when motion is detected. This can be used to warn suspicious people approaching your house that they have been detected and that there are cameras that can record images of them. 1 2 3 Tap the icon displayed next to the camera name. Select the desired sound. – [Beep]: Sounds a beep when motion is detected. – [Announcement]: Plays a predetermined announcement when motion is detected.
Using a front door camera and outdoor camera medium low needs charging R Battery charging status icons: charging Camera signal strength You can check the signal strength of each camera’s wireless connection to the access point. 1 2 3 4 From the [HomeHawk] app home screen, tap ® [Settings]. Tap [Camera Settings] and select the desired camera. Tap [Signal Strength]. Confirm the number of dark gray bars. R More dark gray bars indicate a stronger signal.
Using a front door camera and outdoor camera 2 3 4 Tap [Camera Settings] and select the desired camera. Tap [Speaker Volume] ® [Motion detection volume]. Adjust the volume as desired and then tap [OK]. Recording settings Recording sound You can select whether audio is recorded when recording camera images. 1 2 3 4 From the [HomeHawk] app home screen, tap ® [Settings]. Tap [Camera Settings] and select the desired camera. Tap [Recording]. Slide the [Recording with Sound] switch to the desired position.
Using a front door camera and outdoor camera 2 3 4 Tap [Camera Settings] and select the desired camera. Tap [Video] ® [Resolution]. Select the desired setting and then tap [OK]. Changing the frame rate The frame rate determines the speed at which images from the camera are refreshed. 1 2 3 4 From the [HomeHawk] app home screen, tap ® [Settings]. Tap [Camera Settings] and select the desired camera. Tap [Video] ® [Frame Rate]. Select the desired setting and then tap [OK].
Using a front door camera and outdoor camera 2 3 4 Tap [Camera Settings] and select the desired camera. 5 When finished, tap [OK]. Tap [Detection] ® [Set Detection Area]. Tap the desired areas of the camera image. R Gray areas of the camera image indicate areas for which image detection is disabled. Motion sensitivity You can adjust the sensitivity of the camera’s motion detection features. 1 2 3 4 5 From the [HomeHawk] app home screen, tap ® [Settings].
Using a front door camera and outdoor camera IR Sensor Shows which IR sensors of the camera detected motion. Video Motion A live image of the selected camera is displayed with detection areas colored to show their detection status. – Pink outlined areas: Areas where motion was detected. – Blue outlined areas: Areas where motion was not detected. – Grey areas with a red diagonal line: Areas where detection is disabled. (See “Detection area”, Page 97 for more information.
Using a front door camera and outdoor camera 2 3 4 Tap [Camera Settings] and select the desired camera. Tap [System] ® [Firmware Update]. R The camera will connect to the Internet and check for a newer version of its firmware. Follow the on-screen instructions. Resetting camera settings 1 2 3 4 From the [HomeHawk] app home screen, tap ® [Settings]. Tap [Camera Settings] and select the desired camera. Tap [System] ® [Reset Camera Settings]. Follow the on-screen instructions.
Using a front door camera and outdoor camera 5 Tap [OK]. Status LED settings You can specify whether the device’s LED indicator lights or is disabled. 1 2 3 From the [HomeHawk] app home screen, tap ® [Settings]. Tap [Access Point Settings] and select the desired access point. Tap [System]. – [Status LED]: Determines whether the device’s LED indicator lights or is disabled. Resetting an access point 1 2 3 4 5 From the [HomeHawk] app home screen, tap ® [Settings].
Using a front door camera and outdoor camera 1 2 3 4 From the [HomeHawk] app home screen, tap ® [Settings]. Tap [Access Point Settings] and select the desired access point. Tap [System] ® [Bit Rate]. Select the desired setting. Note: R This setting is only available when Amazon Echo Show ( “Amazon Alexa features (overview)”, Page 30) or Google Home ( “Google Home features (overview)”, Page 33) settings are enabled.
Using a front door camera and outdoor camera 2 3 Tap [Access Point Settings] and select the desired access point. 4 Follow the on-screen instructions. Tap [System] ® [Firmware Update]. R Your device will connect to the Internet and check for a newer version of its firmware. Notification settings You can select which types of status notifications are displayed, and which are not. Important: R In order to receive notifications, your mobile device must be connected to the Internet.
Using a front door camera and outdoor camera Network features Changing IP settings Typically these settings should not be changed. 1 2 3 4 5 From the [HomeHawk] app home screen, tap ® [Settings]. Tap [Access Point Settings] and select the desired access point. Tap [Network] ® [IP Settings]. Select the desired IP address mode. R In most cases [Auto (DHCP)] is preferred. In this case, no other settings are available on this screen.
Using a front door camera and outdoor camera 2 3 4 Tap [Access Point Settings] and select the desired access point. Tap [Network] ® [Remote Access Mode]. Select the desired value and then tap [OK]. Home wireless network SSID features The app remembers the SSIDs of wireless routers that your mobile device uses at home to connect to your devices; it can remember 10 SSIDs, and saves them in the home wireless network SSID list.
Using a front door camera and outdoor camera SD card formatting Before inserting an SD card into the access point, format the SD card using your computer and the SD formatting tool available from the web page listed below. {{"www.sdcard.org/downloads/formatter_4/"|tolink("http://www.sdcard.org/downloads/formatter_4/")}} Note: R All data stored on the SD card will be erased when it is formatted.
Using an HD camera HD camera setup HD camera setup (overview) There are 3 basic steps you need to perform in order to connect to the HD camera from your mobile device. 1 Download the app Download the [HomeHawk] app to your mobile device. See “Downloading the [HomeHawk] app”, Page 107. 2 Set up the HD camera Use the [HomeHawk] app to configure the camera to connect to your wireless router, and then register your mobile device to the camera. See “Setting up the HD camera”, Page 108.
Using an HD camera Setting up the HD camera Before you begin In this procedure, the camera will enter “temporary access point mode”. In this mode, you can use your mobile device’s wireless network feature to connect directly to the camera, and then use your mobile device to change the camera’s wireless settings so that the camera can connect to your wireless router. Confirm the following before you begin.
Using an HD camera 12 When prompted, enter a name for your mobile device and then tap [OK]. R This setting allows you to change the name assigned to your device. It can help you identify your mobile device when performing certain operations, such as deregistering a mobile device. R A list of HD cameras registered to the app is displayed when initial setup is complete.
Using an HD camera 5 When prompted, enter the password required to connect to the camera. R This password was set during initial setup. 6 When prompted, enter a name for your mobile device and then tap [OK]. R This setting allows you to change the name assigned to your device. It can help you identify your mobile device when performing certain operations, such as deregistering a mobile device. R A list of all cameras registered to the app is displayed when registration is complete.
Using an HD camera Displaying the options menu The method used to display the options menu varies depending on your mobile device. Note that the options menu is not available on all screens. iPhone, iPad Tap . Android devices with a dedicated “menu” button Press your device’s menu button. Android devices without a dedicated “menu” button Tap .
Using an HD camera HD camera main features HD camera main features (overview) You can use HD cameras to monitor and record the sights and sounds of the surrounding area. Built-in motion detection features allow cameras to record images automatically or send a notification to your mobile device when motion is detected. Additionally, built-in speakers and microphones allow you to talk to anyone who is near the camera.
Using an HD camera Important: R Some mobile devices may become hot when viewing HD camera images continuously for long periods of time. If your mobile device becomes too hot, stop viewing HD camera images and wait for the mobile device to cool down. Turning the camera audio on and off Slide the switch to the desired position while viewing live images from a single camera.
Using an HD camera Talking to the HD camera To use your mobile device’s microphone and the camera’s built-in speaker to talk to someone where the camera is installed, see “Talking to the HD camera”, Page 114. Taking snapshots You can save snapshots (i.e., still images) while viewing live camera images. Snapshots are saved in your mobile device’s default photo album app. 1 2 View live images from the desired camera. Tap [Photo].
Using an HD camera The [Talk] feature is turned on. Your voice will be heard at the camera. 1 2 3 View live images from the desired camera. Tap and hold [Talk]. When you are finished talking or you want to hear the other party, release [Talk]. Note: R To adjust the camera’s speaker volume, open the options menu (see “Displaying the options menu”, Page 111) and tap [Camera Speaker Volume]. Recording HD camera images (manual recording) You can record camera images while viewing live camera images.
Using an HD camera The recording was recorded manually. Note: R If a recording was recorded with no audio, is displayed next to the recording in the recording list. To enable or disable audio recording when recording camera images, see “Recording sound”, Page 126. HD camera recording list options The following items are available in the options menu (see “Displaying the options menu”, Page 111) while viewing the recording list. – [Delete All] Allows you to erase all recordings.
Using an HD camera Erasing HD camera recordings 1 2 3 View live images from the desired camera. Tap [Videos]. To erase recordings recorded on one specific date Select the desired recording date. To erase recordings recorded on multiple dates Continue to the next step. 4 5 Open the options menu (see “Displaying the options menu”, Page 111). To erase all recordings Tap [Delete All]. To erase selected recordings Tap [Delete Selected Contents], and then select the dates or recordings that you want to erase.
Using an HD camera How recordings are saved on the SD card R Recordings are saved on the camera’s SD card in folders based on the recording date, in the following path. \PRIVATE\PANA_GRP\PSN\HN_HDCAM R The file naming convention is: 1 + recording type + recording start time. – First character: 1 – Second character: Recording type. A=Recording was triggered by the camera’s built-in motion sensor. M=Recording was started manually. R=Recording was started according to a schedule.
Using an HD camera Status notifications for Android devices The app provides information about camera status by displaying status notifications, error messages, and the following icons in your mobile device’s status bar and notifications panel. If your mobile device is registered to multiple cameras, your mobile device can receive notifications from any camera. When you tap a notification in the notifications panel, the app will attempt to connect to the corresponding camera.
Using an HD camera Live images are being viewed or recorded, or camera is starting up Device malfunction *1 You can configure the camera so that its LED indicator does not light during normal operation or when motion is detected. See “Enabling and disabling the HD camera’s LED indicator”, Page 120. Enabling and disabling the HD camera’s LED indicator 1 2 3 4 View live images from the desired camera. Open the options menu (see “Displaying the options menu”, Page 111). Tap [Settings] ® [Device Profiles].
Using an HD camera 5 6 Tap [Schedule]. 7 Under [Repeat], set each item. – [Days]: Determines the days on which the scenario can record images. 8 When finished, tap [OK]. Under [Timer], set each item. – [Start Time]: Determines when camera recording starts. – [Recording Duration]: Determines the length of the recording. The maximum setting is 15 minutes.
Using an HD camera 4 Turn the checkbox for the desired scenario on or off. Editing smart recording scenarios 1 2 3 View live images from the desired camera. 4 5 6 Select the desired scenario. Open the options menu (see “Displaying the options menu”, Page 111). Tap [Smart Recording]. R A list of existing scenarios is displayed. Edit the scenario as desired. When finished, tap [OK]. Erasing smart recording scenarios 1 2 3 View live images from the desired camera.
Using an HD camera Built-in motion sensor Built-in sound sensor Built-in temperature sensor Sensor history options The following items are available in the options menu (see “Displaying the options menu”, Page 111). – [Filter] Allows you to choose which sensors are displayed in the sensor history. – [Delete All] Allows you to erase all events in the sensor history. Temperature sensor You can configure the camera to send notifications if the camera’s ambient temperature is too cold or too hot.
Using an HD camera – [Low]: The microphone is only slightly sensitive to sound, i.e., a large sound is required to trigger the notification. Note: R The camera’s microphone will not detect sound while a mobile device user is talking to the camera ( “Talking to the HD camera”, Page 114). R In order to receive sound alert notifications, make sure the [Sound Detection Alert] notification setting is enabled. See “[Notification Settings]”, Page 129.
Using an HD camera 1 2 3 4 View live images from the desired camera. Open the options menu (see “Displaying the options menu”, Page 111). Tap [Camera Speaker Volume]. Adjust the volume as desired and then tap [OK]. Image brightness You can adjust the overall brightness of the camera image. 1 2 3 4 View live images from the desired camera. 5 Tap Open the options menu (see “Displaying the options menu”, Page 111). Tap [Settings] ® [Video Settings]. Tap [Brightness].
Using an HD camera Recording overwrite You can choose whether recorded camera images are erased automatically by new images when the camera’s SD card is full. 1 2 3 4 View live images from the desired camera. Open the options menu (see “Displaying the options menu”, Page 111). Tap [Settings] ® [Video Settings]. Slide the [Overwrite Recordings] switch to the desired position. Talk mode You can select the desired talk mode. 1 2 3 4 5 View live images from the desired camera.
Using an HD camera R Disabling night vision mode will reduce the visibility of images at night. Thumbnail image You can capture a still image from the camera and use it as its thumbnail, i.e., a small preview image. The thumbnail is displayed in the camera list. 1 2 3 View live images from the desired camera. 4 Tap Open the options menu (see “Displaying the options menu”, Page 111). Tap [Set Thumbnail]. . R A still image is displayed. 5 Tap [Save].
Using an HD camera however, if it is consistently low, confirm the network conditions (network traffic, camera and wireless router placement or obstacles, etc.) for possible causes. 1 2 3 4 View live images from the desired camera. Open the options menu (see “Displaying the options menu”, Page 111). Tap [Settings] ® [Video Settings] ® [Other Settings]. Slide the [Bit Rate Level Icon] switch to the desired position.
Using an HD camera [Device Profiles] See “HD camera device profiles”, Page 130. [Notification Settings] You can select which types of status notifications are displayed, and which are not. – [Motion Detect] This setting determines whether a notification is displayed when the camera detects motion. – [Camera Recording] This setting determines whether a notification is displayed when camera images are being recorded.
Using an HD camera HD camera device profiles The camera’s device profile allows you to assign a name and location to the camera. These settings are especially convenient when you have multiple cameras. You can also change the camera’s date and time setting. 1 2 3 4 5 View live images from the desired camera. Open the options menu (see “Displaying the options menu”, Page 111). Tap [Settings]. Tap [Device Profiles]. Change the settings as desired, and then tap [OK].
Using an HD camera [Port Forwarding] settings These settings are only required if you need to configure your wireless router’s port forwarding feature in order to connect to the camera while away from home. Important: R In order to use this feature, you must first configure the camera to use a static IP address ( “Changing IP settings”, Page 130). 1 2 3 4 5 6 7 View live images from the desired camera. Open the options menu (see “Displaying the options menu”, Page 111).
Using an HD camera 2 3 4 Open the options menu (see “Displaying the options menu”, Page 111). Tap [Firmware Update]. R The camera will connect to the Internet and check for a newer version of its firmware. Follow the on-screen instructions. Resetting the HD camera’s settings 1 2 3 4 5 6 7 View live images from the desired camera. Open the options menu (see “Displaying the options menu”, Page 111). Tap [Settings]. Tap [Reset HD Camera]. Select the desired feature.
Using an HD camera System expansion Registering other mobile devices to the HD camera To register a mobile device to the camera, use the procedure described in “Registering additional mobile devices to the camera”, Page 109. Adding another HD camera You can register your mobile device to multiple HD cameras and monitor each of them from your mobile device. Use the following procedure to add another HD camera. 1 2 3 From the [HomeHawk] app home screen, tap ® [Add Camera(s)]. Tap [Indoor HD Camera].
Using an HD camera Note: R If you use this procedure to deregister the mobile device you are using to perform the procedure, and if there are no other cameras or access points that the app can connect to, the initial setup screen is displayed.
Troubleshooting General information If you experience any trouble while using this product, the following information will solve most problems. If the trouble persists, refer to the appropriate section in this chapter according to the trouble you are experiencing. For the latest troubleshooting information, visit {{"https://panasonic.net/cns/pcc/support/ homehawk"|tolink("https://panasonic.net/cns/pcc/support/homehawk")}}. Power Use these steps to make sure that all devices are receiving power.
Troubleshooting 3 Make sure your HD camera can connect to your wireless router. →Disconnect the HD camera’s AC adaptor, connect it again, and wait for the camera to start up. If the camera’s LED indicator remains blinking in white after a few minutes, the camera is not connected to your wireless router. In this case, set up the HD camera again by following the initial setup procedure (see “Setting up the HD camera”, Page 108).
Troubleshooting →Access points, shelf cameras, and floor cameras: “Time adjustment”, Page 102 →HD cameras: “HD camera device profiles”, Page 130 Information on Disposal in other Countries outside the European Union These symbols are only valid in the European Union. If you wish to discard these items, please contact your local authorities or dealer and ask for the correct method of disposal.
Troubleshooting Connecting from your mobile device Refer to the following after checking the general troubleshooting information described in “General information”, Page 135. The connection is slow or disconnects while away from home R There is too much traffic on your home network or on the mobile device’s network. →Wait for network traffic to decrease. I cannot connect to my devices R You replaced your wireless router with a new router, or changed your wireless router’s SSID (i.e.
Troubleshooting SSIDs (i.e., wireless network names) for each band, and then make sure that your mobile device and HD camera are connecting via the same SSID. To change the SSID that your mobile device is using for wireless communication, change your mobile device’s wireless network settings. To change the SSID that the HD camera is using for wireless communication, reset the HD camera’s wireless settings ( “Using the camera’s reset button”, Page 132) and then set up the camera again.
Troubleshooting R Too many notifications were sent in a short amount of time. →If many notifications are sent in a short time, notifications may be received late. This is a characteristic your mobile device’s notifications service. Shelf camera features General issues Refer to the following after checking the general troubleshooting information described in “General information”, Page 135. The camera’s LED indicator is blinking in red. R The camera is out of range of your wireless router.
Troubleshooting The Automatic Mode Switching feature does not work even though the geo-fencing feature is enabled. R Your mobile device may have failed to communicate with your camera. The mode may not switch automatically in the following situations. – your mobile device and/or your camera do not have good network conditions – your mobile device’s battery does not have adequate charge remaining to use the Automatic Mode Switching feature →Start the [HomeHawk] app on your mobile device.
Troubleshooting →Perform one of the following. – If you want to connect your mobile device to the wireless router which the camera is connected with: Reconnect your mobile device to the router whose WPS button was pressed, restart the [HomeHawk] app, and then follow the on-screen instructions.
Troubleshooting If the situation still does not improve, refer to your wireless router’s manual for information on how to change the router channel of your wireless network. R The "Isolation" function on the wireless router is enabled. Sometimes when the "Isolation" function is enabled, the camera will not be able to communicate with your mobile device via your wireless router. →Disable the "Isolation" function on your wireless router. For details, refer to your wireless router’s manual.
Troubleshooting The light turns on at night by itself R The light will automatically turn on at night if [Color] is selected for the night vision mode and you view or record images with the camera. →Turn off night vision mode or set it to [Monochrome] ( “Using night vision”, Page 72). Note: R Turning off night vision mode will reduce the visibility of images at night.
Troubleshooting Note: R When inserting or replacing batteries, disconnect the AC adaptor from the wall outlet before inserting or replacing the batteries. Initial setup by WPS WPS WPS is a function of wireless routers that is used to easily connect wireless devices to wireless routers. A WPS button on a wireless router indicates that it has the WPS function. (Depending on the type of wireless router, the WPS function may be disabled on the wireless router even if there is a WPS button.
Troubleshooting →Follow the on-screen instructions, and press and hold the SETUP button on the camera until it beeps (about 5 seconds). The camera’s LED indicator is blinking quickly in green. The camera is searching for your wireless router. Check the following causes/solutions first and wait until the LED indicator is lit in blue. Then restart the [HomeHawk] app. R The camera and wireless router are too far away. →Move the camera and wireless router closer together.
Troubleshooting Front door camera and outdoor camera features Refer to the following after checking the general troubleshooting information described in “General information”, Page 135. [Camera update failed] is displayed R An error occurred while updating the camera. →Fully charge the camera and try again. I fully charged the camera (the charging LED indicator is lit in red), but its operation time seems to be shorter than usual R The temperature of the location where the camera is being used is too low.
Troubleshooting Camera images are not displayed at first while away from home, and are displayed after some time passes R Your mobile device’s network connection is slow or congested. →Wait for network traffic to decrease. →Lower the [Frame Rate] setting ( “Changing the frame rate”, Page 97). I have to wait a long time before camera images are displayed while away from home R There is too much traffic on your home network or on the mobile device’s network. →Wait for network traffic to decrease.
Troubleshooting →Enable the desired notification type ( “[Notification Settings]”, Page 129). R The camera’s date and time setting is incorrect. →Adjust the date and time setting ( “HD camera device profiles”, Page 130). Sensor detections are not displayed in the sensor history R The desired feature is not enabled. →Make sure the desired feature is enabled and configured as desired ( “Temperature sensor”, Page 123, “Sound sensor”, Page 123). R The camera’s date and time setting is incorrect.
Troubleshooting My Google Home device does not respond to my voice commands R You have not set up your Google Home device for use with the [HomeHawk] app. →Set up your Google Home device for use with the [HomeHawk] app ( “Linking with your Google Home”, Page 33). R You said an incorrect voice command. →Say the correct voice commands ( “Using Google Home to control devices”, Page 34). Images are not displayed or not displayed smoothly on my TV via Chromecast R The bit rate setting is too high.
Warranty Limited Warranty (ONLY FOR U.S.A.
Warranty Limited Warranty Limits and Exclusions This warranty ONLY COVERS failures due to defects in materials or workmanship, and DOES NOT COVER normal wear and tear or cosmetic damage.
About this document Compatible environments For best results when viewing this document, we recommend the following environments. When using a computer – Internet Explorer 9 or later – Firefox, latest version – Google Chrome, latest version – Safari 4.1 or later When using a mobile device – iOS 10.0 and later – Android 4.1 and later Note: R Internet Explorer 8 and earlier versions are not supported. R Some content may not be displayed properly when using Android 4.0.
Notes 154
Notes 155
PNQP1406VA/eng CC1803YK4039
