Operating Manual Pure IP-PBX KX-NCP500/KX-NCP1000 KX-TDE100/KX-TDE200/KX-TDE600 Model No. Thank you for purchasing a Panasonic Pure IP-PBX. Please read this manual carefully before using this product and save this manual for future use. KX-NCP500/KX-NCP1000: PBMPR Software File Version 7.0000 or later KX-TDE100/KX-TDE200: PMMPR Software File Version 7.0000 or later KX-TDE600: PGMPR Software File Version 7.
Feature Highlights Feature Highlights Easy Operation IP Communication This PBX supports IP communication using a variety of IP telephones, such as the KX-NT300/KX-NT500 series with Self Labelling and/or Bluetooth wireless headsets, Panasonic IP Softphones and SIP Extensions. R A Panasonic telephone that is equipped with a Navigator Key/Jog Dial and a display helps you to access desired features easily.
Feature Highlights 1.3.64 SVM (Simplified Voice Message) (Page 125) 1.3.36 ICD GROUP FEATURES (Page 95) Communication Assistant (CA) CA Call Accounting CA Client users can connect to the PBX without using an external server. CA Client users can make calls by clicking in a phonebook on their PC, as well as use many other features. This application can calculate call cost estimates and track call activity for calls that are made through the PBX.
Feature Highlights NOTES • • • • • • • Some optional hardware, software, and features are not available in some areas, or for some PBX models. Please consult your certified Panasonic dealer for more information. This manual provides basic information on how you can access commonly used PBX functions with proprietary telephones (PTs), single line telephones (SLTs), portable stations (PSs), and DSS Consoles.
Feature Highlights Trademarks • • The Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Panasonic Corporation is under license. All other trademarks identified herein are the property of their respective owners.
Safety Notices Safety Notices Please observe the safety notices in this manual in order to avoid danger to users or other people, and prevent damage to property. The notices are classified as follows, according to the severity of injury or damage: 6 WARNING This notice means that misuse could result in death or serious injury. CAUTION This notice means that misuse could result in injury or damage to property.
Important Information Important Information SAVE THESE INSTRUCTIONS WARNING SAFETY REQUIREMENTS For All Telephone Equipment • The product must only be installed and serviced by qualified service personnel. The product should be used as-is from the time of purchase; it should not be disassembled or modified. Disassembly or modification can cause a fire, electric shock, or damage to the product. • Do not allow rain to fall on the product or expose the product to moisture.
Important Information [For KX-NCP Series PBX Users Only] • Only use the 19-inch rack mounting equipment (attachment bracket, screws) included with the PBX. [For KX-TDE Series PBX Users Only] • Do not dispose of batteries in a fire, as they may explode. Dispose according to local regulations. CAUTION SAFETY REQUIREMENTS For All Telephone Equipment • Unplug the product from the wall outlet before cleaning. Wipe the product with a soft cloth.
Important Information Phone call data (including telephone numbers of outside parties), call charge data, etc. Requirements 1. The SD Memory Card contains software for all the processes of the PBX and all customer data. It can be easily removed and taken away from the PBX by a third party. Therefore, do not allow unauthorized access to prevent data leakage. 2. Always make backups of data stored on the SD Memory Card. For details, consult your dealer. 3.
Important Safety Instructions Important Safety Instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: • Do not use the product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry tub, in a wet basement, or near a swimming pool. • Avoid using wired telephones during an electrical storm. There is a remote risk of electric shock from lightning.
Attention Attention • • When using a Panasonic proprietary telephone (PT), use only the correct Panasonic handset. For users of PC Phone (Free License Version) shipped with KX-DT301/KX-T7601 USB Module: All features of the PC Phone software are available for 90 days from the date of installation.
F.C.C. REQUIREMENTS AND RELEVANT INFORMATION F.C.C. REQUIREMENTS AND RELEVANT INFORMATION 1. Notification to the Telephone Company This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA.
F.C.C. REQUIREMENTS AND RELEVANT INFORMATION • 3. 4. 5. 6. 7. US:AAAEQ##TXXXX The digits represented by ## are the REN without a decimal point (e.g., 03 is a REN of 0.3). For earlier products, the REN is separately shown on the label. Incidence of Harm to the Telephone Lines If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required.
Table of Contents Table of Contents 1 Operation ................................................................................................17 1.1 1.1.1 1.2 1.2.1 1.2.2 1.3 1.3.1 1.3.2 1.3.3 1.3.4 1.3.5 1.3.6 1.3.7 1.3.8 1.3.9 1.3.10 1.3.11 1.3.12 1.3.13 1.3.14 1.3.15 1.3.16 1.3.17 1.3.18 1.3.19 1.3.20 1.3.21 1.3.22 1.3.23 1.3.24 1.3.25 1.3.26 1.3.27 1.3.28 1.3.29 1.3.30 1.3.31 1.3.32 1.3.33 1.3.34 1.3.35 1.3.36 1.3.37 1.3.38 1.3.39 1.3.40 1.3.41 1.3.42 1.3.43 1.3.44 1.3.
Table of Contents 1.3.46 1.3.47 1.3.48 1.3.49 1.3.50 1.3.51 1.3.52 1.3.53 1.3.54 1.3.55 1.3.56 1.3.57 1.3.58 1.3.59 1.3.60 1.3.61 1.3.62 1.3.63 1.3.64 1.3.65 1.3.66 1.3.67 1.3.68 1.3.69 1.3.70 1.3.71 1.3.72 1.3.73 1.3.74 1.3.75 1.3.76 1.3.77 1.3.78 1.4 1.4.1 1.4.2 1.4.3 1.4.4 1.5 1.5.1 1.5.2 1.5.3 1.6 1.6.1 OHCA (Off-hook Call Announcement) .........................................................................108 One-touch Dialing ........................................................................
Table of Contents 2.1.6 Time Service Mode Control ..........................................................................................176 3 Customizing Your Phone & System ...................................................179 3.1 3.1.1 3.1.2 3.1.3 3.1.4 3.2 3.2.1 3.2.2 3.3 3.3.1 3.3.2 Personal Programming .................................................................................................180 Programming Information .....................................................................
Section 1 Operation This chapter shows you step by step how to use each feature. Read this chapter to become familiar with the many useful features of this PBX.
1.1.1 Before Operating the Telephones 1.1 Before Operating the Telephones 1.1.1 Before Operating the Telephones What Kind of Telephone Can Be Used? You can use the following types of telephone with this PBX: • Panasonic IP Proprietary Telephone (IP-PT) (e.g., KX-NT346 or KX-NT366) • SIP Extension (e.g., KX-HGT100) • Panasonic Proprietary Telephone (PT) (e.g., KX-T7636 or KX-DT346) • Panasonic Portable Station (PS) (e.g., KX-WT125, KX-TD7690) • Single Line Telephone (SLT) (e.g.
1.1.1 Before Operating the Telephones If you use a single line telephone which does not have the " " or "#" keys; it is not possible to access features that have " " or "#" in their feature numbers. Tone You will hear various tones, during or after an operation, for confirmation. Refer to "4.3.1 Tone" (Appendix). Display In this manual, you will see "the display …". This refers to the display of a Panasonic proprietary telephone.
1.1.1 Before Operating the Telephones Restrictions Some features may be restricted at your extension depending on system programming and the type of telephone being used. Icon Descriptions The following icons show you the feature availability, notes and action to use the features. This feature cannot be used with a single line telephone. (CO) OR 9 See "Programming" for Related Programming if necessary. desired no. OR 8 CO line group no. Off-hook (One of the following). • Lift the handset.
1.1.1 Before Operating the Telephones When You Use a Panasonic Proprietary Telephone If you use a Panasonic proprietary telephone or KX-UT series SIP phone, it may have some of the useful feature buttons that make operations simple. For the details, refer to the Location of Controls in the documentation for your phone. Customized Buttons If the term is in parentheses like (Account) in this manual, it means a flexible button has been made into an "Account" button. To customize, refer to "3.1.
1.1.1 Before Operating the Telephones Button 22 Feature Call Log Used to show the incoming call information. Call Log for ICD Group Used to have a Call Log button for incoming call distribution group. Log-in/Log-out Used to switch between the log-in and log-out mode. Log-in/Log-out of a specified group Used to have a Log-in/Log-out button for another incoming call distribution group. Log-in/Log-out for all groups Used to have a Log-in/Log-out button for all groups.
1.1.1 Before Operating the Telephones Button Feature Cleaned-up Used to switch the room status of extensions between Ready and Not Ready. Primary Directory Number (PDN) Used to make and receive both outside and intercom calls. Secondary Directory Number (SDN) Used to show the current status of another extension, call the extension, and pick up or transfer calls to it.
1.1.1 Before Operating the Telephones How to Follow the Steps An example of system operation is shown below. Calling Another Extension Feature title Intercom Call PT and SLT Extn. PT/SLT/PS/SIP extension no. OR (DSS) Off-hook. Dial extension number or press DSS. Talk. The DSS button light shows the current status as follows: Off: The extension is idle. Red on: Your or another extension is using the line. Operation steps The description of the icons are explained on "Icon Descriptions".
1.1.1 Before Operating the Telephones Connection Example This diagram shows you a connection example. ITSP*1 Network Private IP Network Telephone Company WAN Remote PC DCE*2 (e.g.
1.2.1 Making Calls 1.2 Basic Operations 1.2.1 Making Calls – – – Intercom Call Operator Call Calling an Outside Party Intercom Call You can call another extension user. PT/SLT/PS/SIP Extn. extension no. OR (DSS) OR (SDN) Off-hook. * Talk. Dial extension number, or press DSS or SDN. • • • • • The DSS button light shows the current status as follows: Off: The extension is idle. Red on: Your or another extension is using the line.
1.2.1 Making Calls Operator Call You can call an extension or a group assigned as the operator. PT/SLT/PS/SIP Extn. 0 Off-hook. Enter 0. Calling an Outside Party You have to seize a CO line before dialing an outside phone number because external calls are made via your PBX. Select one of the following methods: Automatic Line Access PT/SLT/PS/SIP Extn. (L-CO) outside phone no. OR 9 Off-hook. Press L-CO or enter automatic line access number. Dial outside phone number. Talk.
1.2.2 Answering Calls S-CO Line Access PTPT/PS and SLT outside phone no. (S-CO) Off-hook. • • • • • Press S-CO. Dial outside phone number. Talk. Each of the S-CO button or G-CO button light shows the current status as follows: Off: The line is idle. Red on: The line is in use. You may be restricted from making a call to the specified outside party. To make a call, refer to "1.3.68 Verification Code Entry" or "1.3.74 Walking COS".
1.2.2 Answering Calls • You can select one of the following methods to answer calls: – Lift the handset to receive the preferred line. (Default: Ringing line is selected.) – Press the SP-PHONE button. (Refer to "1.3.32 Hands-free Operation".) – Press the flashing CO, INTERCOM, ICD Group, PDN, or SDN button directly. – Press the Answer button. Customizing Your Phone • 3.1.2 Personal Programming—Preferred Line Assignment—Incoming • Select the seized line when going off-hook.
1.3.1 Absent Message 1.3 Telephone Features and Operation 1.3.1 Absent Message You can show the reason you do not answer, if the caller uses a Panasonic display proprietary telephone. There are eight preprogrammed messages and one for your personal message (16 characters). The selected message is shown on the display of your telephone. Message no.
1.3.2 Account Code Entry • Enter the desired value in the "%" positions. You must enter the correct number of characters as represented by the "%" using 0 to 9 or . The preprogrammed messages can be changed through system programming. To create your personal message (Message no. 9), refer to "3.1.2 Personal Programming". • • 1.3.2 Account Code Entry You may give a specified account code to extension users and check their telephone usage.
1.3.4 Automatic Callback Busy (Camp-on) 1.3.3 Alternate Calling—Ring/Voice The caller can alternate the alerting method, either ring or voice, when making an intercom call. On the other hand, any extension can set the alerting method, either ring or voice, when receiving an intercom call. Ringing (Default): You can call the other party with a ring tone. Voice-calling: You can talk to the other party immediately after confirmation tone. Ring Ring Hello OR To change the method PT/SLT/PS After dialing C.
1.3.4 Automatic Callback Busy (Camp-on) To set (for both extension and CO line) PT/SLT/PS While hearing a busy tone 6 C.Tone On-hook. Enter 6. To answer the callback ringing from an idle extension PT/SLT/PS While hearing a callback ringing R.B.Tone Talk. Off-hook. To answer the callback ringing from an idle CO line PT/SLT/PS While hearing a callback ringing outside phone no. Off-hook. • Talk. Dial outside phone number.
1.3.6 Call Hold 1.3.5 BGM (Background Music) You can listen to the background music through your telephone speaker while on-hook. An external music source, such as a radio, can be connected. If your extension becomes busy (off-hook, making or receiving a call etc.), the music stops temporarily. When you go back on-hook, the music starts again. To select and set/cancel PT BGM no. 7 5 1 OR 0 Off-hook. • Enter 751. Cancel C.Tone Enter BGM number (1 digit) or 0 to cancel. On-hook.
1.3.6 Call Hold SLT During a conversation 5 Press Recall/ hookswitch. Enter 0 50. C.Tone On-hook. SIP Extn. During a conversation HOLD Press HOLD. Document Version 2013-05 On-hook.
1.3.6 Call Hold Call Hold Retrieve PT/SLT/PS At the holding extension (Call Hold Retrieve) (CO) OR INTERCOM OR 5 Off-hook. 0 A confirmation tone is heard. Press flashing CO or INTERCOM, or enter 50. Talk. To retrieve an outside call from another extension—only Regular Hold (Call Hold Retrieve–Specified with a held line number) (CO) OR 5 Off-hook. 3 Press CO, or enter held line no. A confirmation tone is heard. Talk. 53 and then held line number (3 digits).
1.3.8 Call Park • • • • • The CO or INTERCOM button light shows the current status as follows: – Regular Hold mode Flashing green slowly: Your held call Flashing red: Another extension’s held call – Exclusive Call Hold mode Flashing green moderately: Your held call Red on: Another extension’s held call If a call is not retrieved within a specified time, you will hear an alarm as a reminder (Hold Recall). If an outside call is not answered within a specified time, it is automatically disconnected.
1.3.8 Call Park When a call is parked automatically, or more than one call has been parked at the same time, you need to specify the parking zone number to retrieve the required call. To set PT/PS During a conversation (Call Park) Press Call Park. PT/PS During a conversation parking zone no. Specified TRANSFER 5 2 OR C.Tone Auto Press TRANSFER. Enter 52. Enter a specified parking zone number (2 digits) or press to park at an idle parking zone automatically. On-hook.
1.3.9 Call Pickup PT/SLT/PS 5 Off-hook. Enter stored parking zone no. 2 52. C.Tone Talk. Dial stored parking zone number (2 digits). • • If a call is parked automatically, confirm the parking zone number on the display. If a call is not retrieved within a specified time, you will hear an alarm as a reminder (Call Park Recall). If an outside call is not answered within a specified time, it is automatically disconnected.
1.3.10 Call Splitting Caller Information Display before Call Pickup using DSS button Depending on system programming, you can confirm the caller information of a call to another extension using the DSS button before picking up the call. Pressing the corresponding DSS button will call the extension receiving the call rather than picking up the call. While hearing the busy tone, you can check the caller information on the display. You can pick up the call by pressing the same DSS button again.
1.3.10 Call Splitting To alternate between the parties leaving one party on hold temporarily PT/PS During a conversation (DSS) TRANSFER TRANSFER OR C.Tone extension no. Press TRANSFER. Press DSS or dial the other party's extension number. Talk to the other party. Press TRANSFER. Talk to the original party. The other party will be on hold. SLT During a conversation extension no. C.Tone Press Recall/ hookswitch. Dial the other party's extension number. Talk to the other party.
1.3.11 Call Transfer SLT During a conversation OR OR extension no. C.Tone Press Recall/ hookswitch. Dial the other party's extension number. Talk to the other party. Press Recall/ hookswitch. On-hook. 1.3.11 Call Transfer – – – Transferring to an Extension in the PBX Transferring to an Outside Party Using the PBX Service Transferring to an Outside Party Using the SIP Service • • You can transfer a held call without talking, and go on-hook even if the transferred party does not answer the call.
1.3.11 Call Transfer SLT During a conversation extension no. C.Tone Press Recall/ hookswitch. Dial extension number. Talk. On-hook. This step can be omitted. SIP Extn. During a conversation HOLD * extension no. OR Dial extension number. Talk. Press HOLD, or TRANSFER for KX-HGT100. On-hook. This step can be omitted when using KX-HGT100.
1.3.11 Call Transfer • System programming is required to use the One-touch Transfer feature during a conversation with an extension. Transferring to an Outside Party Using the PBX Service Some extensions may be restricted from performing this feature. PT/PS During a conversation TRANSFER CO line C.Tone Press TRANSFER. Seize CO line. outside phone no. Dial outside phone number. Talk. On-hook. Talk. On-hook. SLT During a conversation CO line C.Tone Press Recall/ hookswitch. Seize CO line.
1.3.11 Call Transfer • • • * Instead of going on-hook, if you press the HOLD button or TRANSFER button (KX-HGT100) once or twice (depending on the telephone being used), you can return to the held call, and the call with the transferred party will be disconnected. Time limit Both the caller and the transferred party will hear an alarm tone fifteen seconds before a specified time period, and the call will be disconnected.
1.3.12 CALL WAITING FEATURES To transfer a call without announcement (Blind Transfer) PT/PS During a conversation TRANSFER 6 C.Tone Press TRANSFER. Enter outside phone no. 1 61. Dial outside phone number. Enter #. On-hook. SLT During a conversation C.Tone 6 Enter Press Recall/ hookswitch. • • 1 61. outside phone no. Dial outside phone number. Enter #. On-hook. The availability of this feature depends on your SIP service provider.
1.3.12 CALL WAITING FEATURES To send a call waiting PT/SLT/PS While hearing a busy tone 1 Enter 1. • • Depending on the type of the other party’s telephone, you may be able to talk to the other party using the speaker and the microphone (Off-hook Call Announcement [OHCA]), or you can send a call announcement through the handset (Whisper OHCA), if they are having another conversation using the handset. For more details on each feature, refer to "1.3.13 Call Waiting Tone", "1.3.
1.3.12 CALL WAITING FEATURES 2. To hold the current call and then talk to the new party PT/PS (CO) While hearing a tone OR (ICD Group) OR HOLD (PDN) OR Press HOLD. Talk to the new party. (SDN) OR INTERCOM Disregard this step if both parties are extensions. Press CO, ICD Group, PDN, SDN, or INTERCOM. SLT While hearing a tone 0 5 C.Tone Press Recall/hookswitch. Enter Talk to the new party. 50. After talking to the new party (second call), you can disconnect (2.1) or hold (2.
1.3.12 CALL WAITING FEATURES PT/SLT/PS During a conversation 0 5 C.Tone On-hook. Off-hook. Enter Talk to the original party. 50. 2.2 To hold the second call and then talk to the original party After holding it, you can talk to the original party. Then, you can disconnect it and then talk to the new party again. PT/PS During a conversation (CO) OR (ICD Group) OR HOLD (PDN) OR Press HOLD. (SDN) OR Talk to the original party. INTERCOM Press CO, ICD Group, PDN, SDN, or INTERCOM.
1.3.12 CALL WAITING FEATURES SLT During a conversation 0 5 C.Tone Press Recall/hookswitch. Enter Talk to the original party. 50. 5 0 C.Tone On-hook. • • Off-hook. Enter Talk to the new party. 50. Depending on the type of your telephone, you may be able to talk to the other party using the speaker and the microphone (Off-hook Call Announcement [OHCA]), or you can receive an announcement through the handset (Whisper OHCA), if you are having a conversation using the handset.
1.3.13 Call Waiting Tone Answering Call Waiting from the Telephone Company This is an optional telephone company service. You can receive a call waiting tone with the caller’s name or telephone number information. For details, consult your telephone company. PT/SLT/PS PT/PS While hearing a tone While hearing a tone FLASH/ RECALL TRANSFER OR OR OR 6 0 (EFA) Press FLASH/RECALL or EFA. • • • Press TRANSFER or Recall/hookswitch. Enter 60. To return to the original party, repeat the operation.
1.3.14 Character Entry To set/cancel for outside calls (Automatic Call Waiting) PT/SLT/PS 0 7 3 2 1 Off-hook. Enter 732. No tone OR Tone Enter 0 or 1. C.Tone On-hook. • To change the tone from a PT, refer to "3.1.2 Personal Programming". • For information about answering a waiting call, refer to "1.3.12 CALL WAITING FEATURES". 1.3.14 Character Entry You can enter the following characters. The tables show you the characters available for each button. Table 1 or Table 2 can be programmed.
1.3.
1.3.14 Character Entry Table 2 (Option mode) To enter "Ann" n A 2 6 (5 times) n 6 OR (5 times) FWD/DND Note • To erase the character on the cursor, press CLEAR. • To move the cursor to the left, press . • To move the cursor to the right, press . When entering two or more characters that use the same • • 54 button consecutively (e.g. "G" and "I"), you must press this button or the FWD/DND button after entering the first character.
1.3.15 Conference 1.3.15 Conference – Conference – Leaving Three-party Conference Conference You can add one or more parties to your conversation. To establish a conference call PT/PS During a conversation CONF OR TRANSFER C.Tone Press CONF or TRANSFER. desired phone no. CONF C.Tone Talk to the new party. Dial desired phone number. Talk with multiple parties. Press CONF. Seize CO line before dialing outside phone number. PT/PS During a conversation TRANSFER Press TRANSFER.
1.3.15 Conference SLT During a conversation desired phone no. Press Recall/ hookswitch. 3 Talk to the new party. Dial desired phone number. Press Recall/ hookswitch. C.Tone Enter 3. Seize CO line before dialing outside phone number. Talk with multiple parties. To establish a conference call when receiving a call from an outside party during a two-party conversation PT/PS (CO) During a conversation OR (ICD Group) (CO) CONF OR OR HOLD (PDN) OR (PDN) OR TRANSFER OR (SDN) Press HOLD.
1.3.15 Conference To add four or more parties to a conference PT/PS During a conversation To continue desired phone no. CONF Press CONF. Dial desired phone number. CONF C.Tone Talk. Press CONF. Talk. Seize CO line before dialing outside phone number. To add another party on hold to a conference PT/PS During a 3- to 7-party conference (CO) OR CONF CONF (ICD Group) C.Tone OR (PDN) Press CONF. OR Press CONF. Talk with multiple parties.
1.3.15 Conference SLT During a conversation Press Recall/hookswitch. To disconnect one party and then talk to the other in a three-party conversation PT/PS During a conversation (CO) OR FLASH/ RECALL TRANSFER (ICD Group) * OR (PDN) OR Press TRANSFER once or twice to establish a conversation with the party to be disconnected. The other party will be put on hold. • • • • • (SDN) Press FLASH/RECALL. Talk.
1.3.16 Conference, Unattended To leave a conference involving at least one other extension PT/SLT/PS During a three-party conference On-hook. To leave a conference involving two outside parties PT/PS During a three-party conference TRANSFER Press TRANSFER. On-hook. SLT During a three-party conference Press Recall/hookswitch. • On-hook.
1.3.16 Conference, Unattended To leave a conference PT/PS During a 3- to 7-party conference CONF Press CONF. On-hook. To return while others are talking PT/PS INTERCOM OR OR (CO) (ICD Group) OR (PDN) OR (SDN) Press flashing green CO, ICD Group, PDN, SDN, or INTERCOM. To complete a conversation PT/PS During a conversation On-hook. • Time limit Both parties will hear an alarm tone before a specified timeout. The originating extension user will hear an alarm tone before timeout.
1.3.17 Conference Group Call 1.3.17 Conference Group Call You can call multiple parties, assigned as members of a group (conference group), and establish a multiple party conversation with the called parties. You can make a conference group call to both extensions and CO lines (including analog lines). The following two modes are available: • Conference Mode: the called parties can join the conversation automatically.
1.3.17 Conference Group Call • • • • • * If you do not enter an entry code when making the conference group call, extensions/outside telephones can join the conversation without needing to enter an entry code. Entry codes can consist of the digits "0" through "9". When " " is used for an entry code, no one can join a conversation that is already in progress. For details, refer to " Join After Time Out". A conversation can be established with a maximum of 8 parties (including the caller).
1.3.17 Conference Group Call To make/answer a conference group call (for both extension and CO line) PT/SLT/PS Caller 3 Enter Off-hook. 2 32. Wait for an answer. * conference group no. entry code Dial conference group number (1 digit). Enter entry code (max. 8 digits). C.Tone Enter #. Announce. Any Telephone Called Party The telephone rings. Off-hook.
1.3.17 Conference Group Call To make a conversation with a party in the group’s preassigned order PT/PS During an announcement CONF Press CONF. To end a conversation with a specific party PT/PS During a conversation To end a conversation with a specific party (DSS) Press DSS. To end a conversation with the party who joined the conversation last TRANSFER Press TRANSFER. To disconnect the party who joined the conversation last from the conference group call FLASH/ RECALL Press FLASH/RECALL.
1.3.17 Conference Group Call For a called extension To send a notification tone to the caller and join a conversation PT/SLT/PS Called Party During an announcement (DSS) Press DSS corresponding to the caller. OR Wait for reply. Talk. Press Recall/ hookswitch. PT/PS Caller During an announcement A notification tone occurs, and the display shows the called party's information. (DSS) Press corresponding DSS. Talk. Introduce the called party to the conversation.
1.3.17 Conference Group Call For security reasons, you can set a specific entry code for the conference group call. To join the conversation, extensions/outside telephones have to enter the same entry code. Therefore, you have to inform the parties to be added to the conversation of the entry code in advance. For an extension originating the conversation To make a conference group call with an entry code PT/SLT/PS 3 Off-hook. Enter conference group no. 2 32. Dial conference group number (1 digit).
1.3.18 Data Line Security For an extension joining the conversation To join a conversation with an entry code PT/SLT/PS/SIP Extn. 3 Enter Off-hook. conference group no. 2 32. Enter #. Dial conference group number (1 digit). entry code * Enter entry code (max. 8 digits). C.Tone Enter #. • • • • • • • Talk. * If you do not enter an entry code when making the conference group call, extensions/outside telephones can join the conversation without needing to enter an entry code.
1.3.19 DISA (Direct Inward System Access) To set/cancel PT/SLT/PS 1 7 3 0 0 Off-hook. Enter 730. Set OR Cancel Enter 1 to set or 0 to cancel. C.Tone On-hook. 1.3.19 DISA (Direct Inward System Access) – Calling through DISA Calling through DISA When outside callers access extensions in the PBX, a prerecorded message greets the caller and gives information about how to access an extension. You do not need the operator’s assistance.
1.3.19 DISA (Direct Inward System Access) To call an extension From Outside Telephone PIN: Personal Identification Number In No Security Mode/Trunk Security Mode DISA phone no. desired extension no. R.B.Tone & DISA message Off-hook. Dial desired extension number. Dial DISA phone number. In All Security Mode* DISA phone no. Off-hook. your extension no. 4 R.B.Tone & DISA message Dial DISA phone number. 7 OR verification code Enter 47.
1.3.19 DISA (Direct Inward System Access) To call an outside party PIN: Personal Identification Number From Outside Telephone In No Security Mode DISA phone no. Off-hook. outside phone no. R.B.Tone & DISA message Dial outside phone number. Dial DISA phone number. Seize CO line before dialing outside phone number. In Trunk Security Mode/All Security Mode* DISA phone no. Off-hook. your extension no. 4 R.B.Tone & DISA message Dial DISA phone number. Enter 7 OR verification code 47.
1.3.20 DND (Do Not Disturb) CAUTION There is a risk that fraudulent telephone calls will be made using the CO-to-CO Line Call feature of DISA. The cost of such calls will be billed to the owner/renter of the PBX. To protect the PBX from this kind of fraudulent use, we strongly recommend: a. Enabling DISA security (CO Line Security or All Security). b. Keeping your passwords (verification code PIN/extension PIN) secret. c. Selecting complex, random PINs that cannot be easily guessed. d.
1.3.20 DND (Do Not Disturb) • • The FWD/DND button light shows the current status as follows: Off: Both features are not set. Flashing red slowly: FWD mode Red on: DND mode The system has two modes: (1) FWD/DND Cycle Switch Mode and (2) FWD/DND Setting Mode. Ask your manager what mode your system is in if you are not sure.
1.3.20 DND (Do Not Disturb) To call PT/SLT/PS 1 extension no. DND Tone Off-hook. Dial extension number. R.B.Tone Talk. Enter 1. Switching FWD/DND Status Using Fixed FWD/DND Button Using a proprietary telephone (PT), you can easily switch the FWD/DND status for outside/ intercom calls without clearing any FWD destination that was set previously.
1.3.21 Door Open To set and clear FWD/DND for outside/intercom calls PT While on-hook (when in FWD/DND Setting Mode) Outside Calls* 1 FWD/DND AUTO DIAL OR Press the fixed FWD/DND button. 0 STORE Intercom Calls 2 Enter 1 or 2. FWD/DND off Press STORE. AUTO DIAL OR 1 STORE DND on Press STORE to set. Enter 0 or 1. A confirmation tone will be heard. • * This step can be omitted. 1.3.21 Door Open A preprogrammed extension can open a door from the extension.
1.3.22 Doorphone Call • The door open will be triggered for a specified time period. 1.3.22 Doorphone Call Preprogrammed extensions or an outside party can receive a call from a doorphone, and talk to the person through the doorphone. To call from the doorphone Doorphone C.Tone Talk. Press doorphone button. To answer a call from the doorphone PT/SLT/PS/SIP Extn. Off-hook. To call the doorphone PT/SLT/PS/SIP Extn. 3 Off-hook. • Enter 1 31. doorphone no. C.
1.3.24 Executive Busy Override 1.3.23 EFA (External Feature Access) You can access special features (e.g., Call Waiting offered by a host PBX or telephone company. This feature is only effective for an outside call. To hold the current call and then talk to the new party PT/PS SLT While hearing a tone While hearing a tone FLASH/ RECALL OR desired service code (EFA) 6 0 desired service code OR TRANSFER 6 0 Press FLASH/RECALL or EFA. Or press TRANSFER and then enter 60.
1.3.24 Executive Busy Override To join an intercom call PT/SLT/PS Party joining the call A busy tone is heard and the caller information of the call to another extension is displayed. (DSS) OR (PDN) 3 OR (SDN) C.Tone B. Tone OR Off-hook. Talk. Enter 3. extension no. Press red DSS, PDN, or SDN, or dial extension number. A three-party conversation is now established. Parties in the conversation During a conversation C.Tone Talk.
1.3.25 Extension Dial Lock To talk to each party alternately PT/PS During a conversation To continue TRANSFER Talk to the other party. Press TRANSFER. Executive Busy Override Deny A preprogrammed extension user can prevent his calls from being interrupted by another extension user (Default: Allow other users to interrupt calls). To set PT/SLT/PS 1 7 3 3 0 Off-hook. Enter Prevent OR 733. Allow C.Tone On-hook. Enter 1 to prevent or 0 to allow. 1.3.
1.3.26 Extension Feature Clear To unlock PIN: Personal Identification Number PT/SLT/PS/SIP Extn. 7 Off-hook. • • • Enter 7 77. 0 extension PIN Enter 0. Enter extension PIN (max. 10 digits). C.Tone On-hook. If you forget the extension PIN or cannot unlock your extension, consult your manager. The manager can clear your extension PIN, or unlock your extension. Then, you can set the new PIN and unlock your extension by entering it.
1.3.27 Extension PIN (Personal Identification Number) Features *1 Default Setting Paging Deny Allow Timed Reminder Cleared Do Not Disturb (DND)*1 Off Call Waiting*1 Enable—Tone Executive Busy Override Allow BGM Off Data Line Security Off Paralleled Telephone The telephone in parallel rings. Log-in/Log-out Log-in These features may not be reset, depending on system programming. To reset PT/SLT/PS/SIP Extn. 7 Enter Off-hook. • 9 790. 0 C.Tone On-hook.
1.3.28 External Relay To set PIN: Personal Identification Number PT/SLT/PS/SIP Extn. Off-hook. 7 9 Enter 799. 1 9 extension PIN Enter 1. # same extension PIN # Enter #. Enter same extension PIN (max. 10 digits). Enter #. Enter extension PIN (max. 10 digits). C.Tone On-hook. To cancel PIN: Personal Identification Number PT/SLT/PS/SIP Extn. Off-hook. 7 9 Enter 799. 9 0 stored extension PIN Enter 0. Enter stored extension PIN. C.Tone On-hook.
1.3.30 FWD (Call Forwarding) To switch on the relay PT/SLT/PS 5 Enter Off-hook. • 6 56. relay no. C.Tone Enter relay number (2 digits). On-hook. The relay will be switched off after a specified time period. 1.3.29 External Sensor Preprogrammed extensions can receive an alert call from an external sensor (e.g., security alarm) connected to the PBX. To answer a sensor call PT/SLT/PS D.Tone Off-hook. • On-hook.
1.3.30 FWD (Call Forwarding) FWD (Call Forwarding) You can have your incoming calls forwarded to a specified destination. All Calls: All calls are forwarded. Preset extensions may also forward from their own receiving group. Busy: All calls are forwarded when your extension is busy. No Answer: All calls are forwarded when you do not answer the call within a specified time period.
1.3.30 FWD (Call Forwarding) To set/cancel PT/SLT/PS/SIP Extn. 0 Both Calls OR 7 1 1 Outside Calls OR Intercom Calls 2 Off-hook. Enter 71. Enter 0 to 2 as you desire. 0 Cancel 2 All Calls 3 Busy 4 No Answer 5 Busy/No Answer Enter required number. For "Cancel", go on-hook directly after entering 0. destination extension no. OR outside CO line phone no. access no. (max. 32 digits) Enter destination extension number. Or enter CO line access number and then outside phone number. C.
1.3.30 FWD (Call Forwarding) To set the timer for "No Answer" and "Busy/No Answer" PT/SLT/PS/SIP Extn. 7 1 Enter Off-hook. time 3 C.Tone 713. On-hook. Enter time (seconds [2 digits]). Call Forwarding (FWD) for your Incoming Call Distribution Group ICD Group: Incoming Call Distribution Group PT/SLT/PS/SIP Extn. 4 Both Calls 1 OR 7 1 5 Outside Calls OR 6 Off-hook. Enter 71. Set OR 0 Cancel Intercom Calls Enter 4 to 6 as you desire. Enter 1 to set or 0 to cancel.
1.3.30 FWD (Call Forwarding) • • • The FWD/DND button light shows the current status as follows: Off: Both features are not set. Flashing red slowly: FWD mode Red on: DND mode The Group FWD button light shows the current status as follows: Off: No set Flashing red slowly: FWD mode The system has two modes: (1) FWD/DND Cycle Switch Mode and (2) FWD/DND Setting Mode. Ask your manager what mode your system is in if you are not sure.
1.3.30 FWD (Call Forwarding) FWD/DND Settings Using Fixed FWD/DND Button Using a proprietary telephone (PT), you can easily switch the FWD/DND status, and set the forward destination for outside/intercom calls with the FWD/DND button (fixed button). It is also possible to set outside telephone numbers (e.g., your cellular phone) as forward destinations for up to 4 Virtual PSs* in an Incoming Call Distribution (ICD) group, to ring together with other ICD group members for calls to the group.
1.3.30 FWD (Call Forwarding) To set and clear FWD/DND for outside/intercom calls PT While on-hook (when in FWD/DND Setting Mode) 1 FWD/DND Outside Calls* AUTO DIAL Intercom Calls STORE OR 2 Press the fixed FWD/DND button. Enter 1 or 2. 0 1 Press STORE. FWD/DND off DND on Enter 0 or 1. OR 2 3 4 5 FWD–All Calls FWD–Busy FWD–No Answer FWD–Busy/No Answer AUTO DIAL destination extension no. STORE OR CO line access no. outside phone no. Press STORE to set. (max. 32 digits) Enter 2 to 5.
1.3.31 Hands-free Answerback To set forwarding status and outside destinations to ring in parallel for outside calls to an ICD group PT While on-hook (when in FWD/DND Setting Mode) 4 5 6 7 FWD/DND Press the fixed FWD/DND button. Virtual PS 1 Virtual PS 2 Virtual PS 3 Virtual PS 4 AUTO DIAL STORE Enter 4 to 7. Press STORE. To cancel ringing 0 FWD off Enter 0. OR AUTO DIAL To set ringing 1 FWD–All Calls STORE CO line access no. outside phone no. (max. 32 digits) Enter 1.
1.3.33 Headset Operation To set/cancel PT While on-hook AUTO ANS MUTE Press AUTO ANS. • • The AUTO ANS button light shows the current status as follows: Off: Not set Red on: Set PS users: Refer to "Operating Instructions" for the PS. 1.3.32 Hands-free Operation You can have a conversation in hands-free mode using the SP-PHONE button. To make/answer a call PT SP-PHONE Press SP-PHONE.
1.3.33 Headset Operation Headset Operation You can have a conversation using a headset. In this case, you must select "Headset on" in programming mode or set the Headset button on (red) in advance. This feature is also known as Handset/Headset Selection. To talk using the headset PT SP-PHONE Press SP-PHONE. To use the handset during a conversation using the headset PT Off-hook. To talk in hands-free mode during a conversation using the headset PT (Headset) Press red Headset.
1.3.33 Headset Operation • For KX-NT560/KX-NT400/KX-NT300 series (except KX-NT321)/KX-DT343/KX-DT346 telephone users: • With KX-NT560/KX-NT400/KX-NT300 series (except KX-NT321)/KX-DT343/KX-DT346 telephones, you can use a Bluetooth wireless headset registered on your extension as a headset. • Operating Distance Please keep the telephones with connected Bluetooth Modules, 3 m (9 ft 10 in) or more apart from each other.
1.3.33 Headset Operation To transfer a call PT During a conversation (DSS) TRANSFER OR The called party answers. (Release) desired phone no. Press TRANSFER. Press Release. Press DSS or dial desired phone number. Seize CO line before dialing outside phone number. To talk to a waiting caller PT While hearing a call waiting tone (Answer) Press Answer. Talk. To transfer an outside call to an extension with a one-touch operation PT During a conversation (DSS) The called party answers.
1.3.35 Hot Line Customizing Your Phone • 3.1.4 Customizing the Buttons Create or edit an Answer button or a Release button. 1.3.34 HOSPITALITY FEATURES In a hotel-type environment, an extension assigned as a hotel operator can be used to view and set the check-in/check-out/cleaned-up (Ready or Not Ready) status of each guest room extension. This allows the hotel operator to manage guests and rooms with just a telephone. In addition, the hotel operator can set timed reminders remotely for guest rooms.
1.3.36 ICD GROUP FEATURES To dial PT/SLT/PS Off-hook. • • • To call another party, dial the desired party’s phone number before the preprogrammed number is dialed. You should assign the intercom line as the seized line when going off-hook. (Preferred Line Assignment—Outgoing) It is possible to increase the delay before Hot Line is activated through system programming. This can be useful if you require more time after going off-hook to dial another telephone number or extension number.
1.3.37 ICD Group Features—Call Log History for ICD Group 1.3.37 ICD Group Features—Call Log History for ICD Group An extension assigned as a supervisor (supervisor extension) can confirm the incoming call log for the incoming call distribution (ICD) group. To perform this operation, the supervisor has to enter incoming call queue monitoring mode first. To enter incoming call queue monitoring mode 6-Line Display PT 7 Off-hook. Enter 3 ICD Group extension no. 9 739. C.
1.3.38 ICD Group Features—Incoming Call Queue Monitor To clear Call Log History 6-Line Display PT While the Call Log History is displayed Since JAN.29 Total Calls Overflow Calls Lost Calls Average Waiting EXIT 09:10AM : 00996 : 00131 : 00039 : 01'06 CLEAR Press "CLEAR". • • If the accumulated data exceeds the maximum number that can be displayed (99999), "****" is shown on the display. To reinitialize the display, clear the Call Log History.
1.3.39 ICD Group Features—Log-in/Log-out • For information about other supervisory features, refer to "1.3.42 ICD Group Features—Supervisory". 1.3.39 ICD Group Features—Log-in/Log-out You can control your status in an incoming call distribution (ICD) group. When in the Log-out mode, incoming calls to the group will not ring at your extension. When you return, calls will again ring at your extension.
1.3.39 ICD Group Features—Log-in/Log-out ICD Group: Incoming Call Distribution Group PT/PS While on-hook ICD Group extension no. (Log-in/Log-out) Specified OR All Press Log-in/Log-out. Enter ICD Group extension number or . PT/PS While on-hook (Log-in/Log-out of a Specified Group) Press Log-in/Log-out of a Specified Group. To enter/leave Not Ready mode PT/SLT/PS/SIP Extn. 1 7 3 5 0 Off-hook. Enter 735. Not Ready OR Ready Enter 1 or 0. C.Tone On-hook.
1.3.40 ICD Group Features—Log-in/Log-out Monitor and Remote Control • • • • • • • * The status will be as follows: Ready ® Not Ready Not Ready ® Ready Wrap-up ® Not Ready The Log-in/Log-out of a specified group button light shows the current status as follows: Off: Log-in mode Red on: Log-out mode The Wrap-up button alternates the setting of Wrap-up mode, Not Ready mode or Ready mode.
1.3.40 ICD Group Features—Log-in/Log-out Monitor and Remote Control To enter incoming call queue monitoring mode 6-Line Display PT 7 Off-hook. Enter 3 9 739. ICD Group extension no. C.Tone Enter ICD Group extension number. Group Monitor On On-hook. To monitor the Log-in/Log-out status 6-Line Display PT While the display is in incoming call queue monitoring mode JAN.31 08:13AM 601:Sales Section Waiting Calls Now: Max. Waiting Time: EXIT LOG FRI 00006 02'18 SPRVS Press "SPRVS".
1.3.42 ICD Group Features—Supervisory • Depending on the current status of the ICD group member, pressing the DSS button changes the status as follows: Log-in mode (Not Ready) ® Log-in mode (Ready) Log-in mode (Ready) ® Log-out mode Log-out mode ® Log-in mode (Ready) • For information about other supervisory features, refer to "1.3.42 ICD Group Features—Supervisory". 1.3.
1.3.42 ICD Group Features—Supervisory Features Description Incoming Call Queue Monitor The supervisor extension can monitor the status of calls waiting in the queue to be answered. (® 1.3.38 ICD Group Features—Incoming Call Queue Monitor) Log-in/Log-out Monitor and Remote Control The supervisor extension can monitor the Log-in/Log-out status of the ICD group members with the lights of corresponding DSS buttons.
1.3.42 ICD Group Features—Supervisory The following chart shows the flow of supervisory displays and access operations: Initial Display JAN.31 PROG 08:10AM INFO RING FRI MENU 739 "EXIT" ICD Group extension no. Incoming Call Queue Monitor JAN.31 08:10AM FRI --- Date and time 601:Sales Section --- Floating extension number/name of ICD group Waiting Calls Now: 00006 --- The number of queued calls Max.
1.3.43 Message Waiting 1.3.43 Message Waiting For an extension leaving a message waiting indication When the called extension is busy or does not answer your call, you can leave a notification so that the called party may call you back. For an extension receiving a message waiting indication As a message receiver, the Message button light or Message/Ringer Lamp lets you know that a call has been received. If you receive notification, you can call back the caller by a simple operation.
1.3.43 Message Waiting For an extension receiving a message waiting indication To check the left message and call back PT/PS While on-hook MESSAGE Talk. Off-hook. Press MESSAGE until the desired extension appears. To call back PT/SLT/PS/KX-HGT100 MESSAGE OR 7 Press MESSAGE or enter Off-hook. 2 0 Talk. 70 and then 2. To clear message waiting indications left on your extension PT/SLT/PS/KX-HGT100 7 Enter Off-hook. • • • • • • 106 0 70. 0 Enter 0. your extension no.
1.3.45 Off-hook Monitor Customizing Your Phone • 3.1.4 Customizing the Buttons Create or edit a Message button or Message for Another Extension button. 1.3.44 Mute You can disable the microphone or the handset to consult privately with others in the room while listening to the other party on the phone through the speaker or the handset. To set/cancel PT During a conversation AUTO ANS MUTE OR VOICE CALL MUTE Press MUTE.
1.3.47 One-touch Dialing • • The SP-PHONE button light shows the current status as follows: Off: The voice is heard through the handset. On: The voice is heard through the speaker and the handset. This feature is only available with certain proprietary telephones, and requires system programming. 1.3.46 OHCA (Off-hook Call Announcement) During a conversation, you can be informed of a waiting call with a voice announcement.
1.3.48 Paging PT/PS (One-touch Dialing) Press One-touch Dialing. Off-hook. Customizing Your Phone • 3.1.4 Customizing the Buttons Create or edit a One-touch Dialing button, store the desired phone number or feature number. 1.3.48 Paging – – – Group Paging Paging and then Transferring a Call Paging Deny Group Paging You can make a voice announcement to proprietary telephones or external speakers or both in the preset group simultaneously.
1.3.48 Paging • • • The following are extensions that cannot receive a paging announcement: – Portable station – Single line telephone – Proprietary telephone that is ringing or busy – Proprietary telephone in Paging Deny mode – Proprietary telephone in DND mode System programming may be required for some IP-PT users to receive paging announcements. Even if the announcement is not paging your extension, you can answer it, if it is paging your group.
1.3.49 Paralleled Telephone Paging Deny You can set your extension not to receive paging announcements. PT 1 7 2 1 0 Off-hook. Enter Deny OR 721. Allow C.Tone On-hook. Enter 1 or 0. 1.3.49 Paralleled Telephone A digital proprietary telephone extension user can choose whether the single line telephone connected in parallel will ring or not, when an incoming call is received. (Default: Ring) DPT 1 3 9 0 Enter Off-hook. • • 39. Ring OR No ring Enter 1 to ring or 0 not to ring. C.
1.3.50 PDN (Primary Directory Number)/SDN (Secondary Directory Number) Extension 1.3.50 PDN (Primary Directory Number)/SDN (Secondary Directory Number) Extension Primary Directory Number (PDN) buttons and Secondary Directory Number (SDN) buttons are useful when extension users will handle calls for other extensions. For example, a secretary or multiple secretaries can handle calls and check the call status of a boss or multiple bosses.
1.3.50 PDN (Primary Directory Number)/SDN (Secondary Directory Number) Extension Light Pattern Flashing red rapidly PDN Button Status SDN Button Status The PDN extension is receiving an incoming call to an incoming call distribution (ICD) group. The corresponding PDN extension is receiving an incoming call. SDN Direct Dial Using an SDN button, you can easily call the corresponding PDN extension.
1.3.50 PDN (Primary Directory Number)/SDN (Secondary Directory Number) Extension Call Hold Retrieve PT/PS To retrieve a call at the holding extension (PDN) OR (SDN) Off-hook. Press flashing green PDN or SDN. Talk. To retrieve a call from another extension—only Regular Hold (PDN) OR (SDN) Off-hook. Press flashing red PDN or SDN. Talk. • If a call is not retrieved within a specified time, you will hear an alarm as a reminder (Hold Recall).
1.3.51 Printing Message • • System programming is required to use this feature during a conversation with an extension. * When an SDN button is in Standard SDN Key Mode, you have to press the SDN button twice to transfer the call, unless you used that SDN button to answer an incoming call. Customizing Your Phone • 3.1.2 Personal Programming—Preferred Line Assignment—Incoming Select the seized line when going off hook. • 3.1.
1.3.53 Private Network Features—CLIP (Calling Line Identification Presentation) 1.3.52 Privacy Release You can let a third party join your current outside call and establish a three-party conversation. You can also leave the conversation and then let the two other parties talk. To let a third party join your conversation and establish a three-party conversation PT/PS Your extension (on the outside call) Wait for an answer. To prolong, press the S-CO again. (S-CO) C.Tone Press green S-CO.
1.3.54 Private Network Features—CLIR (Calling Line Identification Restriction) To show either the number assigned to the CO line or your extension PT/SLT/PS/SIP Extn. 1 7 2 2 Enter Off-hook. 7 2. Public OR Your extension C.Tone Enter 1 for public or 2 for your extension. On-hook. • When you forward a call to an outside party, the CLIP number for that call will be that of the calling party or of the forwarding extension depending on system programming.
1.3.56 Private Network Features—COLR (Connected Line Identification Restriction) 1.3.55 Private Network Features—COLP (Connected Line Identification Presentation) When receiving a call through a private network, you can present your preprogrammed telephone number to the calling party. You can select the telephone number sent, either the number of the line used or the number assigned to your extension. If you select "Public", the calling/called party sees the number of the line used (subscriber’s number).
1.3.57 Private Network Features—TIE Line Access 1.3.57 Private Network Features—TIE Line Access You can access extensions connected to other PBXs in a private network. To call PT/SLT/PS/SIP Extn. extension no. * OR 7 Off-hook. • private phone no. * Dial extension number or enter 7 and then dial private phone number. Talk. * Which type of telephone number must be entered depends on the settings of your PBX. To call with one touch PTPT/PS and SLT (NDSS) Off-hook. • Press NDSS. Talk.
1.3.60 Room Status Control 1.3.58 Quick Dialing You can make a call simply by pressing the preprogrammed number for quick dialing. PT/SLT/PS/SIP Extn. quick dialing no. Off-hook. • Dial quick dialing number (max. 8 digits). This is a useful feature for hotels. For example, to dial Room Service, dial the digit "3", not the full extension number. 1.3.59 Redial, Last Number This is convenient when calling the same outside party again. PT/SLT/PS/SIP Extn. REDIAL OR Press REDIAL or enter #. Off-hook.
1.3.60 Room Status Control • • The hotel operator must be using a 6-line display PT to use the Room Status Control features. While in Room Status Control mode: a. The hotel operator’s extension can only check extensions in/out and ready/not ready. All other operations will be ignored. b.
1.3.60 Room Status Control • • After check-in, Remote Extension Dial Lock is deactivated, and the guest can make outside calls from the room extension. (Refer to "2.1.5 Remote Extension Dial Lock".) When the room status of extensions is changed, detailed room status information is recorded with the PBX automatically. This requires system programming.
1.3.61 Self Labeling (KX-NT366/KX-NT560) To change the cleaning status of a room 6-Line Display PT While on-hook Enter Room Number (Cleaned-up) EXIT ENTER Press Cleaned-up. To continue ENTER extension no. OR OR (DSS) (Cleaned-up) Dial extension number and then press "ENTER", or press desired DSS. • EXIT Press "EXIT" or Cleaned-up to finish. For information about other Hospitality features, refer to "1.3.34 HOSPITALITY FEATURES". Customizing Your Phone • 3.1.
1.3.62 Speed Dialing, Personal (pages) of 8 flexible button assignments. A different feature, telephone number, or extension number can be assigned to each button in each set. This means that 32 flexible buttons are available.
1.3.64 SVM (Simplified Voice Message) To dial PT/SLT/SIP Extn. AUTO DIAL personal speed dialing no. STORE OR Off-hook. • Press AUTO DIAL or enter . Enter . Dial personal speed dialing number (2 digits). To call using a directory, refer to "1.4.3 Directories". 1.3.63 Speed Dialing, System You can make calls using speed dialing numbers stored in the PBX. PT/SLT/PS/SIP Extn. AUTO DIAL STORE OR Off-hook. • Press AUTO DIAL or enter . system speed dialing no.
1.3.64 SVM (Simplified Voice Message) • • • This feature is not available for SIP Extensions (except the KX-HGT100). Even if a caller leaves a voice messages for a SIP Extension (except the KX-HGT100), the Message button light or Message/Ringer Lamp will not turn on to tell you that a voice message has been received. You may hear a busy tone when trying to access your message box if too many other users are already accessing their message boxes. In that case, wait a few minutes and try again.
1.3.64 SVM (Simplified Voice Message) Recording a Normal Greeting Message To record PT/SLT/PS/KX-HGT100 8 3 1 C.Tone Off-hook. Enter 38. Record message. Enter 1. Example: "You have reached John. I am sorry I cannot take your call right now. Please leave a message." AUTO DIAL The greeting message is played back. STORE OR C.Tone dial key A confirmation tone is heard. Clear 0 * OR 1 Rerecord Enter 0 or 1 while the greeting message is being played back.
1.3.64 SVM (Simplified Voice Message) To clear PT/SLT/PS/KX-HGT100 3 8 0 C.Tone Off-hook. Enter 38. On-hook. Enter 0. Recording a Greeting Message for Each Time Mode In addition to a normal greeting message, you can record a specific greeting message for each time mode (day/lunch/break/night). To record PT/SLT/PS/KX-HGT100 0 Day 3 1 Night 8 8 1 2 Lunch C.Tone 3 Break Off-hook. Enter 38. Enter 8. Enter the desired time mode. Enter 1. AUTO DIAL STORE OR dial key Record message.
1.3.64 SVM (Simplified Voice Message) To play back PT/SLT/PS/KX-HGT100 0 Day 8 3 1 Night 8 2 2 Lunch C.Tone 3 Break Off-hook. Enter 38. Enter 8. 0 The greeting message is played back. Enter the desired time mode. A confirmation tone is heard. Clear Enter 2. * OR 1 Rerecord On-hook. Enter 0 or 1 while the greeting message is being played back. • * This step can be omitted. To clear PT/SLT/PS/KX-HGT100 0 Day 8 3 8 1 Night 2 Lunch 3 Break Off-hook. Enter 38. Enter 8.
1.3.64 SVM (Simplified Voice Message) Redirecting Your Calls to Your Message Box You can set incoming calls to be redirected to your own message box so that callers can leave voice messages when you cannot answer the phone. To set/cancel PT/SLT/PS/KX-HGT100 0 Both Calls OR 7 1 1 Outside Calls OR 2 Off-hook. Enter 71. Intercom Calls Enter 0 to 2 as you desire. 0 Cancel 2 All Calls 3 Busy 4 No Answer 5 Busy/No Answer Enter required number.
1.3.64 SVM (Simplified Voice Message) To leave a voice message directly to another extension’s message box PT/SLT/PS/KX-HGT100 3 Off-hook. Enter You hear the greeting message. 8 38. # 6 extension no. Dial extension number. Enter #6. OR C.Tone dial key Record message. On-hook or press any dial key (0–9, , #). • Voice message recording will stop, you will hear a notification tone, and the call will be disconnected, in the following cases: a.
1.3.64 SVM (Simplified Voice Message) PT/SLT/PS/KX-HGT100 3 Off-hook. Enter 8 3 38. Enter 3. PT/SLT/PS/KX-HGT100 MESSAGE OR 7 Off-hook. 0 2 Press MESSAGE or enter 702. To clear the voice message that you are listening to PT/SLT/PS/KX-HGT100 While hearing the voice message AUTO DIAL 3 STORE OR 1 Enter 3. • Press STORE or enter 1 to confirm. Various operations are available by entering numbers while you are listening to a recorded voice message using any of the methods described above.
1.3.64 SVM (Simplified Voice Message) Operation No. # *1 Operation 9 To end the call This operation is not available for the KX-HGT100. • • • • In addition to the caller information that is recorded in the Call Log, the following SVM Log information is recorded with voice messages left by callers: • Caller’s Name • Caller’s Telephone Number • Time recording started • Voice Message Status – "New" is displayed for voice messages that have not previously been listened to.
1.3.64 SVM (Simplified Voice Message) • When you press the Message button while on-hook to play back voice messages, Display Lock is temporarily deactivated. To clear voice messages from the SVM Log PT While on-hook AUTO DIAL MESSAGE TRANSFER STORE Press MESSAGE until desired SVM Log appears. Press TRANSFER. Press STORE.
1.3.65 TAFAS (Trunk Answer From Any Station) To listen to voice messages left in the message box of another extension From Outside Telephone PIN: Personal Identification Number While hearing voice messages in your message box # The greeting message is played back. 8 4 Enter #8. Enter 7 desired extension no. 47. Dial desired extension number. 3 extension PIN 8 3 C.Tone & D.Tone Enter Enter extension PIN for that extension (max. 10 digits). 38. Enter 3.
1.3.66 Timed Reminder Through an external speaker [For KX-NCP series PBX users] PT/SLT/PS While hearing a tone 4 Off-hook. Enter 2 42. 1 C.Tone Talk. Enter 1. [For KX-TDE series PBX users] PT/SLT/PS While hearing a tone 4 Enter Off-hook. • 2 42. speaker no. C.Tone Dial speaker number (1 digit). Talk. You can also receive a paging announcement via a speaker with this operation. 1.3.66 Timed Reminder You can set an alarm at your telephone as a reminder of a meeting or appointment.
1.3.66 Timed Reminder To set PT/SLT 12 H*: hour/minute 7 Off-hook. 6 Enter 0 0 1 760. 24 H*: Once Daily hour/minute C.Tone On-hook. Enter 0 for once or 1 for daily. • PM Enter hour (01–12) and minute (00–59) and then 0 for AM or 1 for PM, or enter hour (00–23) and minute (00–59). OR 1 AM 1 OR Enter 1. 0 OR * Enter the time in the format assigned to your PBX (12-hour or 24-hour). To cancel PT/SLT 7 Enter Off-hook. 6 760. 0 0 Enter 0. C.Tone On-hook.
1.3.67 Time Service To confirm PT TRANSFER Press TRANSFER several times. • • • • You can also confirm the timed reminder by using the soft button. The alarm keeps ringing for preprogrammed seconds. If you receive an incoming call during ringback, the ringing starts after the ringback stops. If you are having a conversation exceeding alarm ringing period, the ringback will start after your conversation. 1.3.67 Time Service You can check the current status of the Time Service on the display.
1.3.69 VOICE MAIL FEATURES 1.3.68 Verification Code Entry You can use your calling privileges (Class of Service) at another extension. You can override restrictions which have been set at that extension. To use this feature, a verification code and verification code PIN (Personal Identification Number) are required. To call PIN: Personal Identification Number PT/SLT/PS/SIP Extn. 4 Off-hook. Enter 7 verification code 47. Enter . Enter verification code (max. 4 digits). * verification code PIN C.
1.3.70 Voice Mail Features—LCS (Live Call Screening) 1.3.70 Voice Mail Features—LCS (Live Call Screening) Using a Panasonic Voice Processing system that supports digital integration (e.g., KX-TVA series), you can monitor a call without answering while the caller is leaving a message in your mailbox. If you so desire, you can answer the call while monitoring. There are two methods available as follows: Hands-free mode (Default): You can monitor the message automatically, live through the telephone speaker.
1.3.70 Voice Mail Features—LCS (Live Call Screening) Operation Flowchart The operations in the shaded areas can be done hands-free. PT/PS Hands-free Mode Private Mode (Alarm Tone) Monitoring (Hands-free) Monitoring Monitoring (Handset) MONITOR SP-PHONE OR No operation OR (Live Call Screening) Press SP-PHONE, MONITOR or Live Call Screening. Off-hook. Stop monitoring Answering SP-PHONE (Live Call Screening) Press Live Call Screening. OR MONITOR Press SP-PHONE or MONITOR.
1.3.71 Voice Mail Features—Two-way Record 1.3.71 Voice Mail Features—Two-way Record Using a Panasonic Voice Processing system that supports digital integration (e.g., KX-TVA series), you can record a conversation into a mailbox while talking on the phone. You can select the mailbox each time you record a conversation. To record into your mailbox PT/PS During a conversation (Two-way Record) To stop recording, press this button again. Press Two-way Record.
1.3.72 Voice Mail Features—Voice Mail Integration • • Note: Many states have imposed regulations on the manner in which 2-way telephone conversations may be recorded, so you should inform the other party that the conversation is being recorded. Consult your local telephone company for further information. For information about other Voice Mail features, refer to "1.3.69 VOICE MAIL FEATURES". Customizing Your Phone • 3.1.
1.3.72 Voice Mail Features—Voice Mail Integration To forward a call to your mailbox while it is ringing PT/PS While on-hook (Voice Mail Transfer) Press Voice Mail Transfer. To transfer a call to a mailbox (Voice Mail Transfer) PT/PS During a conversation (DSS) OR (Voice Mail Transfer) desired extension no. Press Voice Mail Transfer. Press DSS or enter desired extension number. To transfer your own call to the called extension’s mailbox PTPT/PS and SLT extension no. OR (DSS) Off-hook.
1.3.73 Wake-up Call * Indication tone after going off-hook. 1s • If using a PS in parallel with a PT or SLT (in Wireless XDP Parallel mode), you cannot use the Voice Mail Transfer button to forward a call to your mailbox while it is ringing. • • The default voice mail floating extension number is 500. For information about other Voice Mail features, refer to "1.3.69 VOICE MAIL FEATURES". Customizing Your Phone • 3.1.
1.3.74 Walking COS To cancel PT extension no. 7 6 0 OR C.Tone (DSS) Enter Off-hook. 76 . Enter 0. On-hook. Dial extension number or press desired DSS. To confirm Display PT Enter Room Number 7 Off-hook. 6 Enter 76 2 . Enter 2. 1234 11:50 AM Onetime extension no. OR C.Tone (DSS) On-hook. Dial extension number or press desired DSS. • When a timed reminder starts, and when it is answered or not answered, detailed timed reminder information is recorded automatically.
1.3.75 Walking Extension • • • • • Call Forwarding (FWD)/Do Not Disturb (DND) Changing the Log-in/Log-out Status of Extensions Absent Message Extension Dial Lock Time Service—Changing the Time Mode (Day/Night/Lunch/Break) To make a call or set features from another extension PIN: Personal Identification Number PT/SLT/PS desired phone no. 4 Off-hook. Enter 7 47. your extension no. extension PIN Dial your extension number. Enter extension PIN (max. 10 digits). C.Tone & D.
1.3.76 Walking Extension, Enhanced To exchange your settings with another extension PIN: Personal Identification Number PT/SLT Off-hook. 7 2 Enter 727. extension PIN Enter extension PIN (max. 10 digits). • • • • your extension no. 7 Dial your extension number. D.Tone On-hook. An extension personal identification number (PIN) is required to use this feature. Refer to "1.3.27 Extension PIN (Personal Identification Number)".
1.3.76 Walking Extension, Enhanced When using extension settings at a different location Main Office Service-in Service-out Service-out Extension status of Telephone A Extn. No. 101 Service-in Service-out Extn. No. 101 Service-out Extn. No. 102 Service-out Branch Office Extn. No. 102 Service-out Extn. No. 102 Service-out Service-out Service-out Service-in Extn. No.
1.3.77 Whisper OHCA To set an extension to Service-out status PT/SLT Off-hook. 7 2 Enter 727. 7 On-hook. Enter #. To set an extension to Service-in status and have your own settings available PIN: Personal Identification Number PT/SLT Off-hook. 7 2 Enter 727. your extension no. 7 Enter . Dial your extension number. extension PIN C.Tone On-hook. Enter extension PIN (max. 10 digits). • • An extension personal identification number (PIN) is required to use this feature. Refer to "1.3.
1.3.78 Wireless XDP Parallel Mode • • • • Whisper OHCA is only available with certain digital proprietary telephones and IP proprietary telephones. In addition, both you and the other party must use supported telephones. Whisper OHCA is not available for outside calls; only call waiting tone can be set (refer to "1.3.13 Call Waiting Tone"). A PDN extension can only receive OHCA or Whisper OHCA from the corresponding SDN extension.
1.4.1 Call Log, Incoming 1.4 Display Features 1.4.1 Call Log, Incoming When you receive an outside call, an external sensor call or extension call*1, call information is recorded automatically in the incoming call log. A preprogrammed number of calls can be logged per extension. When the call log is full and another call arrives, the oldest call is deleted. When the Call Log button light turns on, there is a call which you did not answer. The following information is logged.
1.4.1 Call Log, Incoming The incoming call log information is displayed as follows: [With Caller's Name] Catherine ------------------------------------ Caller's name (max. 20 digits) OCT.27 4:30PM THU --------------- Date and time the call was received New : Not Answered ----------------- Answering Status* 1234567 --------------------------------------- Caller's number (max. 16 digits) EXIT CLEAR [Without Caller's Name] --------------------------------------- Caller's number (max.
1.4.2 Call Log, Outgoing To clear the log information Display PT While viewing the log information (Call Log) TRANSFER OR Press Call Log, or Up or Down until desired party appears. Press TRANSFER. To call Display PT While viewing the log information (Call Log) OR Press Call Log, or Up or Down until desired party appears. • • • • • • • • Off-hook. The Call Log button light shows the current status as follows: Off: No incoming call, or you have already viewed the call log.
1.4.2 Call Log, Outgoing To call KX-NT300/KX-NT500/KX-DT300/KX-T7600/ KX-TCA185/KX-TCA285/KX-TCA385 While on-hook Press Left. • • • Press Up or Down until desired number appears. Off-hook. The following PSs can display incoming call log information from other extensions (including TIE) with same information as a PT connected to the PBX. – KX-TCA185/KX-TCA285/KX-TCA385 PSs other than these may not display the same incoming call log information as a PT connected to the PBX.
1.4.2 Call Log, Outgoing [Initial Display] OCT.27 PROG 03:13PM INFO RING THU 3 AUTO DIAL Press STORE MENU ABCD 1 Press Outgoing Call Log EXIT 2 Press 4 ENTER until desired number is selected. Enter name.
1.4.3 Directories 1.4.3 Directories You can select and call using the directories (Personal Speed Dialing Directory, System Speed Dialing Directory and Extension Number Directory). Only personal directories can be stored, edited or deleted on your extension. If a call arrives while you are using a directory, the display will be replace with the caller’s information.
1.4.4 System Feature Access [Initial Display] OCT.27 PROG 1 03:13PM INFO RING THU 2 Press MENU While on-hook, enter the phone number you want to store. to store. 00: 12341115678 Name? EXIT ENTER 3 Enter the name to be displayed for the number. 12341115678 PROG <- CLEAR STORE ABCD 4 • • • • Press 00: 12341115678 Ann EXIT CLEAR ENTER to store.
1.4.4 System Feature Access To select a feature from the "Feature Access" menu KX-NT300/KX-NT500/KX-DT300/KX-T7600 While on-hook Press Right four times. Press ENTER. Press Up or Down until the desired feature is selected, and follow the display prompts. Features Description Call Back Cancel You can cancel Automatic Callback Busy. (® 1.3.4 Automatic Callback Busy (Camp-on)) Call Pickup Directed You can pick up a call ringing at a specified extension. (® 1.3.
1.4.4 System Feature Access [Call Back Cancel] ->Call Back Cancel Call Pickup Directed Call Pickup Group Doorphone Call Door Open EXIT ENTER Press or ENTER Sure? [Call Pickup Directed] Call Back Cancel ->Call Pickup Directed Call Pickup Group Doorphone Call Door Open EXIT ENTER Press or ENTER Extension No. > NO YES EXIT [Call Pickup Group] Call Back Cancel Call Pickup Directed ->Call Pickup Group Doorphone Call Door Open EXIT ENTER Press or ENTER Group No.
1.4.4 System Feature Access [Doorphone Call] Call Back Cancel Call Pickup Directed Call Pickup Group ->Doorphone Call Door Open EXIT ENTER Press or ENTER Door No. > EXIT [Door Open] [External BGM] Call Back Cancel Call Pickup Directed Call Pickup Group Doorphone Call ->Door Open EXIT ENTER Press or ENTER Door No. > SET EXIT ->External BGM Paging External Relay ON Call Back Cancel Call Pickup Directed EXIT ENTER Press ENTER or Pager No.
1.4.4 System Feature Access [Paging] [External Relay ON] External BGM ->Paging External Relay ON Call Back Cancel Call Pickup Directed EXIT ENTER Press or ENTER Group No. > EXIT External BGM Paging ->External Relay ON Call Back Cancel Call Pickup Directed EXIT ENTER Press or ENTER Relay No. > SET EXIT SET Enter paging group Enter relay number number and press and press Pager01 External Relay01 An alarm tone will be heard at the paged extensions, and you can start your page.
1.5.1 Operation List 1.5 Using a KX-HGT100 SIP Extension 1.5.1 Operation List To access PBX features, the access numbers (extension numbers or feature numbers) are required. KX-HGT100 (firmware version 2.00 or later) users can use the following features: Note • • To execute an operation, you must press the OK button after pressing all the buttons of the operation.
1.5.2 Speed Dialing Features *1 *2 Refer to Calling Line Identification Restriction (CLIR) 1.3.54 Private Network Features—CLIR (Calling Line Identification Restriction) Calling/Connected Line Identification Presentation (CLIP/COLP) 1.3.53 Private Network Features—CLIP (Calling Line Identification Presentation) 1.3.55 Private Network Features—COLP (Connected Line Identification Presentation) Call Forwarding (FWD)/Do Not Disturb (DND)—Intercom/Outside Calls 1.3.
1.5.3 Private Network Features—Displaying Your Telephone Number on the Called Party’s Telephone 1.5.3 Private Network Features—Displaying Your Telephone Number on the Called Party’s Telephone When making a call through a private network, you can present your telephone number to the called party. The number assigned to your extension will be displayed on the display of the other party’s telephone. To show KX-HGT100 6 Off-hook. Enter 8 68. outside phone no. Dial outside phone number.
1.6.1 Cellular Phone Features 1.6 Cellular Phone Features 1.6.1 Cellular Phone Features When you are not at your desk or not in the office and receive a forwarded outside call on your cellular phone, you can use the following features if enabled through system programming.
1.6.1 Cellular Phone Features Transferring to a Private Network (TIE Line Access) During conversation, you can make a call to extensions connected to other PBXs in a private network, and you can transfer call to it. To transfer Cellular Phone During a conversation extension no. * OR D.Tone 7 private phone no. * Dial extension number or enter 7 and the dial private phone number. Enter #. On-hook. This step can be omitted. The party is placed on hold. • Talk.
1.6.1 Cellular Phone Features Adding Other Parties during a Conversation (Conference) To establish a conference call Cellular Phone During a conversation 3 extension no. D.Tone Enter #. C.Tone Dial extension number. Talk to the new party. Enter #. Enter 3. Talk with multiple parties. Talking to Two Parties Alternately (Call Splitting) Cellular Phone During a conversation OR extension no. D.Tone Enter #. Dial extension number. Talk to the other party. Enter #. Talk to the original party.
1.6.1 Cellular Phone Features Paging and then Transferring a Call Cellular Phone During a conversation 3 3 D.Tone Enter #. Enter 33. paging group no. C.Tone Dial paging group number (2 digits). Announce. The party is placed on hold. Wait for an answer. Talk. On-hook. The held party and the paged extension are connected and start a conversation.
1.6.
Section 2 Manager Operation This chapter shows the manager how to control the other extensions or the PBX.
2.1.2 External BGM (Background Music) 2.1 Manager Service Features 2.1.1 Dial Tone Transfer The manager can change the restriction level, permitting an extension to make a call. PT/PS During a conversation with an extension (Toll Restriction) C.Tone On-hook. Press Toll Restriction. The extension can hear the dial tone and then make a call. • The restriction level is changed to the preprogrammed level of Toll Restriction button. Customizing Your Phone • 3.1.
2.1.3 OGM (Outgoing Messages) [For KX-TDE series PBX users] PT/SLT/PS/SIP Extn. external pager no. 3 5 BGM no. OR OR 0 Off-hook. Enter 35. Enter external pager number (1 digit) or for all. C.Tone On-hook. Enter BGM number (1 digit) or 0 to stop. 2.1.3 OGM (Outgoing Messages) The manager extension can record three kinds of greeting messages (OGM) as follows: 1. DISA message: Used to greet and guide callers so that they access extension user group or outside party without operator assistance.
2.1.3 OGM (Outgoing Messages) To play back PT 3 Off-hook. Enter 2 OGM floating extension no. Enter 2. Enter OGM floating extension number. 6 36. C.Tone The message is played back. On-hook. To record from an external BGM (MOH) port [For KX-NCP series PBX users] PT 3 Off-hook. Enter You hear the message. 6 3 36. 1 Enter 31. CONF C.Tone Press CONF. OGM floating extension no. Enter OGM floating extension number. The message is recorded. Progress Tone & C.Tone AUTO DIAL C.
2.1.4 Private Network Features—NDSS (Network Direct Station Selection) Monitor Release [For KX-TDE series PBX users] PT 3 Off-hook. Enter OGM floating extension no. 6 36. Progress Tone & C.Tone Enter OGM floating extension number. BGM port no. 3 Enter 3. You hear the message. Enter BGM port number (1 digit). CONF C.Tone The message is recorded. Press CONF. AUTO DIAL The message is played back. C.Tone STORE On-hook. Press STORE. When the time limit passes, it stops automatically.
2.1.6 Time Service Mode Control PTPT/PS and SLT 7 8 another PBX extension no. 4 OR C.Tone (NDSS) Off-hook. • Enter 784. On-hook. Dial another PBX extension number and then enter #, or press NDSS. To restart monitoring of an extension after performing this operation, go off-hook, press the corresponding NDSS button, and go on-hook. Customizing Your Phone • 3.1.4 Customizing the Buttons Create or edit a Network Direct Station Selection (NDSS) button. 2.1.
2.1.6 Time Service Mode Control To change the time mode (Day/Night/Lunch/Break) PT/PS While on-hook (Time Service (Day/Night/ Lunch/Break)) Press Time Service (Day/Night/Lunch/Break) until the desired mode appears. PT/SLT/PS/SIP Extn. 7 Off-hook. Enter 8 780. 0 0 Day 1 Night 2 Lunch 3 Break Enter 0 to 3 as you desire. C.Tone On-hook.
2.1.
Section 3 Customizing Your Phone & System This chapter shows you how to customize your individual telephone or PBX according to your needs. Find the desired setting and program as necessary.
3.1.2 Personal Programming 3.1 Personal Programming 3.1.1 Programming Information You can customize your telephone features. For example, you can change the initial settings or button features according to your needs. Available Extension Any extension in the PBX Required Telephone A Panasonic Proprietary Telephone (PT), Portable Station (PS) Conditions Programming extensions must be idle, on-hook and holding no calls. 3.1.2 Personal Programming You can program features using the programming mode.
3.1.2 Personal Programming Item Programming Input Selection & Parameter PT: The display shows the PBX or shelf number, slot number and port number. EXT1050:10308 PBX no. Port no. Slot no. Your extension information*1 0 0 EXT2100:20101 Shelf no. Port no. Slot no. (1–4) PS: The display shows the PS number. EXT3001:99001 PS no.
3.1.
3.1.2 Personal Programming Item Programming Input Selection & Parameter 0 No line 1 An idle CO line 2 Preferred Line Assignment—Outgoing Which do you prefer to seize when you go off-hook to make calls? 1 9 + CO button no. (01–36)*4/(01–84)*5 or A CO/ICD Group button (CO) 3 Intercom (On a PDN extension, an idle PDN button is selected when going off-hook.
3.1.
3.1.2 Personal Programming Item Programming Input 5 Call Forwarding (FWD)/ Do Not Disturb (DND) To forward or refuse some or all of your incoming calls 0 / FWD/DND (for both calls) 5 1 (for outside calls) 5 2 (for intercom calls) Selection & Parameter 0 Off 1 Do Not Disturb (DND) + desired no. (max. 32 digits) All—Forward all calls 2 3 + desired no. (max. 32 digits) 4 + desired no. (max. 32 digits) 5 + desired no. (max.
3.1.
3.1.2 Personal Programming Item One-touch Dialing Assignment Mode Selection Do you prefer to set the One-touch dialing only? *1 *2 *3 *4 *5 *6 *7 *8 *9 Programming Input Selection & Parameter 0 No—Normal (Any Flexible buttons can be modified.) 1 Yes—Only One-touch dialing buttons can be modified. However, to modify them, there is no need to enter "2" before the number. # Not available for some IP-PTs depending on the card in the PBX that the IP-PT is connected to. Not available for a PS.
3.1.2 Personal Programming To store the names and numbers in personal speed dialing PROGRAM 1 0 personal speed dialing no. (location no.) OR OR AUTO DIAL PAUSE STORE Press PROGRAM or PAUSE. phone no. Enter 10 and then press ENTER. Or press STORE. OR Enter personal speed dialing number (location number) (2 digits). name * STORE STORE Enter phone number (max. 32 digits). Press ENTER or STORE. OR AUTO DIAL AUTO DIAL Enter name (max. 20 characters). Press ENTER or STORE.
3.1.3 Programming Feature Clear To edit the names and numbers of personal speed dialing PROGRAM 1 0 personal speed dialing no. (location no.) OR OR AUTO DIAL PAUSE STORE Press PROGRAM or PAUSE. Enter 10 and then press ENTER. Or press STORE. Enter personal speed dialing number (location number) (2 digits). To erase a number or character CLEAR Press Left or Right to select a desired part. Press "CLEAR". OR AUTO DIAL STORE To insert a number or character Press ENTER or STORE.
3.1.
3.1.4 Customizing the Buttons 3.1.4 Customizing the Buttons You can customize the flexible buttons and/or programmable feature (PF) buttons on PTs, Add-on Key Modules, and PSs. They can then be used to make or receive outside calls or as feature buttons. • • To enter the programming mode when using a PS, refer to "Operating Instructions" for the PS.
3.1.4 Customizing the Buttons Button 192 Programming Input Group FWD—Outside calls 4 5 + Incoming call distribution group extension no. Group FWD—Intercom calls 4 6 + Incoming call distribution group extension no.
3.1.4 Customizing the Buttons Button Programming Input CTI 7 0 Primary Directory Number (PDN) 7 1 Secondary Directory Number (SDN) 7 2 Check-in*4 8 0 Check-out*4 8 1 Cleaned-up*4 8 2 Two-way Record*8 9 0 + Voice mail floating extension no.*9 Two-way Transfer*8 9 1 + Voice mail floating extension no.*9 One-touch Two-way Transfer*8 9 1 Live Call Screening (LCS)*8 9 2 Voice Mail Transfer*8 9 4 Document Version 2013-05 + Extension no.
3.1.4 Customizing the Buttons • " ", "#", FLASH/RECALL, PAUSE, Secret (INTERCOM) and TRANSFER can also be stored. If you do not want to display the stored number when making a call, press the Secret (INTERCOM) button before and after the numbers you wish to conceal. If you store an outside party’s number, you should first store a line access number. If you need to enter an account code, you can enter the specified account code before the line access number.
3.1.4 Customizing the Buttons [Initial Display] OCT.27 PROG 03:13PM INFO RING THU 3 Enter the programming input ( and desired phone number. MENU EXIT 1 PROGRAM Press PROG PAUSE or or 4 Press (CO) Press in front of the number you want to keep secret. EXIT 5 Document Version 2013-05 9123[ CLEAR ENTER INTERCOM Press again after entering the number you want to keep secret.
3.1.4 Customizing the Buttons To distinguish the ringing tones for each CO, ICD Group, PDN, SDN, or INTERCOM button (Digital proprietary telephone only) To continue (CO) (CO) OR OR (ICD Group) (ICD Group) OR OR PROGRAM tone type no. Press PROGRAM. (PDN) (PDN) OR OR (SDN) (SDN) OR OR INTERCOM INTERCOM Press CO, ICD Group, PDN, SDN, or INTERCOM button. * R.Tone Enter tone type number. OR AUTO DIAL STORE Press ENTER or STORE. Press CO, ICD Group, PDN, SDN, or INTERCOM button.
3.2.2 Manager Programming 3.2 Manager Programming 3.2.1 Programming Information The manager can program the following item. • Other Extensions Control Available Extension The extension assigned as a manager Required Telephone A Panasonic Proprietary Telephone with display (over 2 lines) (e.g., KX-NT343, KX-DT346, KX-T7636) Manager Password To enter programming mode, the manager password (max. 10 digits) is required. (Default: 1234) CAUTION • • • • The PBX has a default password preset.
3.2.2 Manager Programming Item Programming Input 9 Locking/unlocking other extensions. (Remote Extension Dial Lock) 0 0 + + Extension no. + (to lock)/ (to unlock) + Clearing the PIN and PIN lock for extensions. 9 1 + + Extension no. + Clearing the PIN and PIN lock for verification codes. 9 2 + + Verification code + 9 3 + Setting the verification code PIN. 1 + Verification code + PIN (max.
3.2.2 Manager Programming [Initial Display] OCT.27 PROG 03:13PM INFO RING THU 4 Enter the programming input ( 0 0 ). MENU SHIFT 1 PROGRAM Press PROG PAUSE or Manager Password EXIT ENTER NEXT or 5 Press or ENTER Program No?-> EXIT CONT NEXT SHIFT 2 Enter -> 1234 CLEAR NEXT The current manager password appears. 1 6 Enter a new manager password (max. 10 digits).
3.3.1 Programming Information 3.3 System Programming 3.3.1 Programming Information You can customize your system according to your requirements. [Your system already has default settings (factory installed).] The programming is shown below.
3.3.
3.3.1 Programming Information 1. Entering the programming mode PROGRAM system password OR PAUSE Press PROGRAM or PAUSE. Enter . Enter system password. 2. Programming You can enter each program number (3 digits). • To exit the programming mode at any time, lift the handset. 3. Exiting the mode PROGRAM OR PAUSE Press PROGRAM or PAUSE. • 202 Operating Manual To exit the programming mode at any time, lift the handset.
3.3.2 System Programming 3.3.2 System Programming [000] Date & Time The proprietary telephones display the current date and time while on-hook. 0 0 date year 0 SELECT (AUTO ANS/MUTE, MESSAGE) Enter 000. Press ENTER. Enter year (00–99). Press SELECT Press Right. for month. hour Press ENTER. Press NEXT. To end Enter hour (01–12). Enter date (01–31). minute Enter minute (00–59). SELECT (AUTO ANS/MUTE, MESSAGE) Press SELECT to choose AM or PM. END (HOLD) Press ENTER. Press END.
3.3.2 System Programming [001] System Speed Dialing Number You can store the phone numbers of frequently dialed numbers. 0 0 1 Enter 001. Press ENTER. To end system speed dialing no. (location no.) phone no. Enter system speed dialing number (location number) (3 digits). Enter phone number (max. 32 digits). Press ENTER. Press END. To continue OR Press NEXT. Press PREV. Press CANCEL.
3.3.2 System Programming [002] System Speed Dialing Name You can store the name associated with the speed dialing number. These names are displayed when making calls using the display operation. To enter characters, refer to "1.3.14 Character Entry". To end 0 0 system speed dialing no. (location no.) 2 Enter 002. name Press ENTER. Enter system speed dialing number (location number) (3 digits). Enter name (max. 20 characters). Press ENTER. Press END. To continue OR Press NEXT. Press PREV.
3.3.2 System Programming To enter characters, refer to "1.3.14 Character Entry". To end 0 0 4 Enter 004. Press ENTER. extension no. name Enter extension number. Enter name (max. 20 characters). Press ENTER. Press END. To continue OR Press NEXT. Press PREV. Press CANCEL.
Section 4 Appendix This chapter provides the Troubleshooting, the Feature Number Table and Tone List. Check the Troubleshooting section before consulting your dealer.
4.1.1 Troubleshooting 4.1 Troubleshooting 4.1.1 Troubleshooting Troubleshooting Problem The telephone does not work properly. Remedy • • The telephone does not respond when buttons are pressed. • • Some features do not work. • • 208 Confirm with your manager that your settings are correct. If the problem persists, consult your dealer. The telephone is locked. Unlock your telephone. ( 1.3.25 Extension Dial Lock, 2.1.5 Remote Extension Dial Lock) Your telephone is connected to an eXtra Device Port.
4.1.1 Troubleshooting Problem A reorder tone is audible or "Restricted" is displayed. Remedy • • • The telephone is locked. Unlock your telephone. ( 1.3.25 Extension Dial Lock, 2.1.5 Remote Extension Dial Lock) Toll restriction is activated. Consult your manager or dealer. 1.3.2 Account An account code is required. ( Code Entry, 1.3.68 Verification Code Entry, 1.3.74 Walking COS) I cannot make an outside call using the One-touch Dialing button or speed dialing. • A line access number was not stored.
4.1.1 Troubleshooting Problem I cannot send a call waiting tone to the dialed extension. Remedy • • The other party has not set the Call Waiting feature. ( 1.3.13 Call Waiting Tone, 1.3.46 OHCA (Off-hook Call Announcement), 1.3.77 Whisper OHCA) The other party has set Data Line Security. ( 1.3.18 Data Line Security) I forgot the password. • Ask the manager to assist you. 2.1.1 Dial Tone Transfer) ( The background music started suddenly. • Turn off the music. ( 1.3.5 BGM (Background Music), 2.1.
4.2.1 Feature Number Table 4.2 Feature Number Table 4.2.1 Feature Number Table Numbers listed below are the default settings. There are flexible feature numbers and fixed feature numbers. If you change the flexible feature numbers, fill in your assigned numbers (new) in the list for future reference. Default (New) Feature (While dial tone is heard) Additional digits/buttons 1.2.1 Making Calls Operator Call 0 ) ( Automatic Line Access 9 ( CO Line Group Access 8 ( 1.3.
4.2.1 Feature Number Table Default (New) Feature (While dial tone is heard) – Group – Directed Call Pickup Deny – To deny Additional digits/buttons group no. (2 digits) 40 ) ( 41 ( extension no. ) 720 ( ) – To allow 1 0 1.3.11 Call Transfer Transferring to an Outside Party Using the SIP Service – Blind Transfer 61 ( phone no. + # ) 1.3.12 CALL WAITING FEATURES Answering Call Waiting in the PBX Answering Call Waiting from the Telephone Company 50 ( ) 60 ) ( 1.3.13 Call Waiting Tone 1.3.
4.2.1 Feature Number Table Default (New) Feature (While dial tone is heard) Additional digits/buttons Calling through DISA – To an extension (In All Security Mode only) 47 ) ( – To an outside party your extension no./( + verification code) + extension PIN/verification code PIN + extension no. your extension no./( + verification code) + extension PIN/verification code PIN + outside phone no. (In Trunk Security Mode/All Security Mode only) 1.3.
4.2.1 Feature Number Table Default (New) Feature (While dial tone is heard) – Both Calls – Outside Calls – Intercom Calls Additional digits/buttons 0 (Cancel)/ 710 ) ( 711 ( 2 (All calls) + phone no. + #/ ) 712 ( 3 (Busy) + phone no. + #/ ) 4 (No Answer) + phone no. + #/ 5 (Busy/No Answer) + phone no. + #/ 7 (Follow Me) + your extension no./ 8 (Follow Me Cancel) + your extension no.
4.2.1 Feature Number Table Default (New) Feature (While dial tone is heard) For an extension leaving a message waiting indication Additional digits/buttons 70 ) ( – To leave/cancel 1/0 + extension no. For an extension receiving a message waiting indication – To call back 2 – To clear 0 + your extension no. 1.3.48 Paging Group Paging – To answer – To deny – To allow ) 43 ) ( 721 ( 1.3.49 Paralleled Telephone – Ring paging group no. (2 digits) 33 ( 1 ) 39 ( ) – No Ring 1 0 1.3.
4.2.1 Feature Number Table Default (New) Feature (While dial tone is heard) Additional digits/buttons 1.5.3 Private Network Features—Displaying Your Telephone Number on the Called Party’s Telephone – To prevent – To show 1.3.57 Private Network Features—TIE Line Access 67 ( ) 68 ( ) 7 ( 1.3.59 Redial, Last Number private phone no. ) # ( ) 1.3.62 Speed Dialing, Personal – To store – To dial 30 ( ) ( ) ( ) personal speed dialing no. (2 digits) + outside phone no.
4.2.1 Feature Number Table Default (New) Feature (While dial tone is heard) – Intercom Calls Additional digits/buttons 712 ) ( 3 (Busy) + floating extension no. for the SVM feature*2 + #/ 4 (No Answer) + floating extension no. for the SVM feature*2 + #/ 5 (Busy/No Answer) + floating extension no. for the SVM feature*2 + # 1.3.65 TAFAS (Trunk Answer From Any Station) – Calls through an external speaker 42 ( 1.3.
4.2.1 Feature Number Table Default (New) Feature (While dial tone is heard) Additional digits/buttons – To make a call or set features through DISA 1.3.75 Walking Extension your extension no. + extension PIN 727 ) ( 1.3.76 Walking Extension, Enhanced – To set an extension status to Service-out 727 ) ( # – To set an extension status to Service-in + your extension no. + extension PIN 1.3.78 Wireless XDP Parallel Mode 48 ( – To set ) – To cancel 2.1.
4.2.1 Feature Number Table Default (New) Feature (While dial tone is heard) 2.1.6 Time Service Mode Control*7 – Day/Night/Lunch/Break *1 *2 *3 *4 *5 *6 *7 Additional digits/buttons 780 ( ) 0/1/2/3 Supervisor only The default floating extension number for the SVM feature is 591. The default voice mail floating extension number is 500. Hotel operator only Manager only The default of OGM floating extension numbers is 5xx (xx: two-digit number of message).
4.3.1 Tone 4.3 Tone 4.3.1 Tone While on-hook Ring Tones The following tones are programmable allowing recognition of call type (Outside, Intercom or Doorphone).
4.3.1 Tone Tone 2 • When there are messages that have previously been listened to and no new messages recorded by the SVM feature • When any of the following features are set: • Absent Message • Background Music • Call Forwarding • Call Pickup Deny • Call Waiting • Do Not Disturb • Extension Dial Lock • Executive Busy Override Deny • Hot Line • Timed Reminder Tone 3 • After pressing TRANSFER or Recall/hookswitch to hold a call temporarily (e.g.
4.3.1 Tone Tone 1 1s Tone 2 1s Do Not Disturb (DND) Tone The dialed extension is refusing incoming calls. 1s While off-hook Indication Tones Tone 1 Call waiting tone 15 s Tone 2 A call is on hold longer than the specified time 15 s When talking to an outside party Warning Tone This tone is sent 15, 10 and 5 seconds before the specified time for disconnection. 1s When setting the features or programming Confirmation Tones 222 Tone 1 • The feature setting was set successfully.
4.3.1 Tone Tone 3 • Before the following features activate: • Retrieving a held call • Picking up another call • Paging/Answering a paging announcement • Answering the call through a speaker • When a conversation is established with the extension in the following modes: • Hands-free Answerback mode • Voice-calling mode • When making a call to or from a doorphone. 1s Tone 4 Establishing or leaving a conference 1s Tone 5 A call has been put on hold.
4.4.3 KX-NCP500/KX-NCP1000 PBMPR Software File Version 5.0xxx 4.4 Revision History 4.4.1 KX-NCP500/KX-NCP1000 PBMPR Software File Version 2.02xx New Contents • • • Feature Highlights – CA Call Accounting 1.5 Using a KX-HGT100 SIP Extension – 1.5.1 Operation List – 1.5.2 Speed Dialing 1.6.1 Cellular Phone Features Changed Contents • • • • 1.1.1 Before Operating the Telephones Connection Example 1.3.19 DISA (Direct Inward System Access) – Walking COS via DISA 1.3.
4.4.6 KX-TDE100/KX-TDE200 PMMPR Software File Version 2.01xx Changed Contents • • • 1.3.17 Conference Group Call Push-to-Talk for PS and PT users 1.3.68 Verification Code Entry 1.3.76 Walking Extension, Enhanced 4.4.4 KX-NCP500/KX-NCP1000 PBMPR Software File Version 6.0xxx New Contents • • • 1.3.7 Call Monitor 1.3.9 Call Pickup 1.3.24 Executive Busy Override 4.4.5 KX-NCP500/KX-NCP1000 PBMPR Software File Version 7.xxxx Changed Contents • • • • • • • • • • • • • • • 1.1.
4.4.9 KX-TDE100/KX-TDE200 PMMPR Software File Version 5.0xxx 4.4.7 KX-TDE100/KX-TDE200 PMMPR Software File Version 3.0xxx New Contents • • • • • • • Feature Highlights – Communication Assistant 1.1.1 Before Operating the Telephones – Cleaned-up 1.3.34 HOSPITALITY FEATURES – Cleaned-up 1.3.60 Room Status Control – Cleaned-up 1.5 Using a KX-HGT100 SIP Extension – 1.5.1 Operation List – 1.5.2 Speed Dialing 1.6 Cellular Phone Features 3.1.4 Customizing the Buttons – Cleaned-up Changed Contents • • • • • 1.
4.4.12 KX-TDE600 PGMPR Software File Version 3.0xxx Changed Contents • • • 1.3.17 Conference Group Call Push-to-Talk for PS and PT users 1.3.68 Verification Code Entry 1.3.76 Walking Extension, Enhanced 4.4.10 KX-TDE100/KX-TDE200 PMMPR Software File Version 6.0xxx New Contents • • • 1.3.7 Call Monitor 1.3.9 Call Pickup 1.3.24 Executive Busy Override 4.4.11 KX-TDE100/KX-TDE200 PMMPR Software File Version 7.xxxx Changed Contents • • • • • • • • • • • • • • • 1.1.1 Before Operating the Telephones 1.3.
4.4.15 KX-TDE600 PGMPR Software File Version 6.0xxx Changed Contents • • • • • 1.1.1 Before Operating the Telephones Connection Example 1.3.19 DISA (Direct Inward System Access) – Walking COS via DISA 1.3.11 Call Transfer Transferring to an Extension in the PBX 1.3.53 Private Network Features—CLIP (Calling Line Identification Presentation) 1.5.3 Private Network Features—Displaying Your Telephone Number on the Called Party’s Telephone 4.4.13 KX-TDE600 PGMPR Software File Version 4.1xxx New Contents • 1.
4.4.16 KX-TDE600 PGMPR Software File Version 7.xxxx 4.4.16 KX-TDE600 PGMPR Software File Version 7.xxxx Changed Contents • • • • • • • • • • • • • • • 1.1.1 Before Operating the Telephones 1.3.17 Conference Group Call 1.3.33 Headset Operation 1.3.59 Redial, Last Number 1.3.61 Self Labeling (KX-NT366/KX-NT560) 1.3.75 Walking Extension 1.4.1 Call Log, Incoming 1.4.2 Call Log, Outgoing 1.4.3 Directories 1.4.4 System Feature Access 1.6.
4.4.16 KX-TDE600 PGMPR Software File Version 7.
Index Document Version 2013-05 Operating Manual 231
Index Symbols [000] Date & Time 203 [001] System Speed Dialing Number 204 [002] System Speed Dialing Name 205 [003] Extension Number 205 [004] Extension Name 205 A Absent Message 30, 184, 211 Absent Message, Personal 30, 184 Account Button 21, 192 Account Code Entry 31, 211 Alternate Calling—Ring/Voice 32, 219 Alternate Receiving—Ring/Voice 183 Answer Button 22, 92, 192 Answering Calls 28 Automatic Call Hold 37, 114 Automatic Call Waiting 184 Automatic Callback Busy 32, 219 Automatic Callback Busy Cancel
Index DND Override 219 Do Not Disturb (DND) 71, 213 Do Not Disturb (DND) Tone 222 Door Open 74, 213 Doorphone Call 75, 213 DSS ® Direct Station Selection 21, 191 Hands-free Operation 90 Headset Button 22, 192 Headset Operation 91, 185 Hold, Call 34, 211 HOSPITALITY FEATURES 94 Hot Line 94, 182, 214 Hurry-up Button 22, 192 Hurry-up Transfer ® Manual Queue Redirection E EFA ® External Feature Access 76, 213 Electronic Station Lockout ® Extension Dial Lock 78, 186, 213 Enhanced DSS Key Mode 113 Enhanced Wal
Index Message, Absent 30 Message, OGM 173, 218 Message, SVM 125, 216 Mute 107 Navigator Key 19 NDSS ® Network Direct Station Selection 175, 218 NDSS Monitor Release 175, 218 Network Direct Station Selection (NDSS) 175, 218 Network Direct Station Selection (NDSS) Button 22, 192 O Off-hook Call Announcement (OHCA) 47, 108 Off-hook Monitor 107 OGM ® Outgoing Messages 173, 218 OHCA ® Off-hook Call Announcement 47, 108 One-touch Dialing 108 One-touch Dialing Assignment Mode Selection 187 One-touch Dialing But
Index Self Labeling (KX-NT366/KX-NT560) 123 Self Labeling Display Contrast 182 Sensor ® External Sensor 82 Showing/Preventing Caller ID for Outgoing Calls 216 Simplified Voice Message (SVM) 125, 216 Single-CO (S-CO) Button 21, 191 SIP ® Session Initiation Protocol 4 SIP Extension, Characteristics 4 SIP Extension, Registration 18 Speed Dialing, Personal 124, 216 Speed Dialing, System 125, 216 Standard SDN Key Mode 113 Station Program Clear ® Extension Feature Clear 79, 213 Station Speed Dialing ® Personal S
When you ship the product Carefully pack and send it prepaid, adequately insured and preferably in the original carton. Attach a postagepaid letter, detailing the symptom, to the outside of the carton. DO NOT send the product to the Executive or Regional Sales offices. They are NOT equipped to make repairs. Product Service Panasonic Factory Service Centers for this product are listed in the service center directory. Consult your certified Panasonic dealer for detailed instructions.
