TG401x.book Page 1 Friday, December 3, 2010 1:36 PM Operating Instructions Expandable Digital Cordless Phone Model No. KX-TG4011 KX-TG4012 KX-TG4013 Expandable Digital Cordless Answering System Model No. KX-TG4021 KX-TG4022 KX-TG4023 KX-TG4024 KX-TG4025 KX-TG4073 KX-TG4074 Model shown is KX-TG4011. Before initial use, see “Getting Started” on page 10. Thank you for purchasing a Panasonic product. Please read these operating instructions before using the unit and save them for future reference.
TG401x.book Page 2 Friday, December 3, 2010 1:36 PM Table of Contents Introduction Voice Mail Service Model composition . . . . . . . . . . . . . . . 3 Accessory information . . . . . . . . . . . . . 4 Voice mail service. . . . . . . . . . . . . . . 33 Important Information Intercom . . . . . . . . . . . . . . . . . . . . . . 34 Handset locator . . . . . . . . . . . . . . . . 34 Transferring calls, conference calls . 34 For your safety . . . . . . . . . . . . . . . . . .
TG401x.book Page 3 Friday, December 3, 2010 1:36 PM Introduction Model composition ■ KX-TG4011 series ■ KX-TG4021 series L Model shown is KX-TG4012. L Model shown is KX-TG4022. ■ KX-TG4071 series L Model shown is KX-TG4073. Base unit Handset Part No. Part No. KX-TG4011 KX-TG4011 KX-TGA402 1 KX-TG4012 KX-TG4011 KX-TGA402 2 Series Model No.
TG401x.book Page 4 Friday, December 3, 2010 1:36 PM Introduction Feature differences Series Intercom Answering system Between handsets KX-TG4011 series – r*1 KX-TG4021 series r r*1 KX-TG4071 series r r *1 Single handset models: Intercom calls can be made between handsets by purchasing and registering one or more optional handsets (page 5). Accessory information Supplied accessories Supplied handset qty. 1 unit*1 2 unit*2 3 unit*3 4 unit*4 5 unit*5 No.
TG401x.book Page 5 Friday, December 3, 2010 1:36 PM Introduction ■ For KX-TG4021/KX-TG4071 series*1 No. Accessory item/Order number 7 Wall mounting adaptor/PNKL1010Z3 Quantity 1 *1 KX-TG4021/KX-TG4022/KX-TG4023/KX-TG4024/KX-TG4025/KX-TG4073/ KX-TG4074 ■ For KX-TG4071 series*1 No.
TG401x.book Page 6 Friday, December 3, 2010 1:36 PM Introduction L Optional handsets may be a different color from that of the supplied handsets. L You cannot purchase the supplied handset (KX-TGA402) separately. There are some specific differences between the supplied and optional handsets, as described in the following table. Feature KX-TGA402 Handset Supplied handset (Not sold separately) KX-TGA401 Display size 1.4 inches 1.8 inches 1.8 inches 2.
TG401x.book Page 7 Friday, December 3, 2010 1:36 PM Important Information For your safety To prevent severe injury and loss of life/ property, read this section carefully before using the product to ensure proper and safe operation of your product. WARNING Power connection L Use only the power source marked on the product. L Do not overload power outlets and extension cords. This can result in the risk of fire or electric shock. L Completely insert the AC adaptor/power plug into the power outlet.
TG401x.book Page 8 Friday, December 3, 2010 1:36 PM Important Information Battery L We recommend using the batteries noted on page 5. USE ONLY rechargeable Ni-MH batteries AAA (R03) size. L Do not mix old and new batteries. L Do not open or mutilate the batteries. Released electrolyte from the batteries is corrosive and may cause burns or injury to the eyes or skin. The electrolyte is toxic and may be harmful if swallowed. L Exercise care when handling the batteries.
TG401x.book Page 9 Friday, December 3, 2010 1:36 PM Important Information L When you leave the product unused for a long period of time, unplug the product from the power outlet. L The product should be kept away from heat sources such as heaters, kitchen stoves, etc. It should not be placed in rooms where the temperature is less than 0 °C (32 °F) or greater than 40 °C (104 °F). Damp basements should also be avoided.
TG401x.book Page 10 Friday, December 3, 2010 1:36 PM Getting Started Charger Setting up Connections L Use only the supplied Panasonic AC adaptor PQLV219. Hooks (120 V AC, 60 Hz) Base unit (KX-TG4011 series: page 3) Press plug firmly. “Click” Battery installation L USE ONLY Ni-MH batteries AAA (R03) size. L Do NOT use Alkaline/Manganese/NiCd batteries. L Confirm correct polarities (S, T).
TG401x.book Page 11 Friday, December 3, 2010 1:36 PM Getting Started Note when setting up Battery level Icon Battery level Note for connections 5 High L The AC adaptor must remain connected at all times. (It is normal for the adaptor to feel warm during use.) L The AC adaptor should be connected to a vertically oriented or floormounted AC outlet. Do not connect the AC adaptor to a ceiling-mounted AC outlet, as the weight of the adaptor may cause it to become disconnected.
TG401x.book Page 12 Friday, December 3, 2010 1:36 PM Getting Started – ? VOL. (Volume: {^} or {V}): Adjust the receiver or speaker volume while talking. – {<} CID (Caller ID): View the caller list. – {>} REDIAL: View the redial list.
TG401x.book Page 13 Friday, December 3, 2010 1:36 PM Getting Started F {6} (PLAY) Message indicator G {LOCATOR} H {ANSWER ON} ANSWER ON indicator I VOL. (Volume: {^}/{V}) *1 KX-TG4021/KX-TG4071 series: page 3 Initial settings Symbol meaning: Example: {V}/{^}: “Off” Belt clip ■ To attach Press {V} or {^} to select the words in quotations. ■ To remove Display language You can select either “English” or “Español” as the display language. The default setting is “English”.
TG401x.book Page 14 Friday, December 3, 2010 1:36 PM Getting Started Voice guidance language Available for: KX-TG4021/KX-TG4071 series (page 3) You can select either “English” or “Español” as the voice guidance language of the answering system. The default setting is “English”. 1 2 {MENU} 3 4 {V}/{^}: “Settings” i {OK} 5 6 {V}/{^}: Select the desired setting. {V}/{^}: “Voice prompt” i {OK} {OK} i {OFF} If you cannot make calls, change this setting according to your telephone line service.
TG401x.book Page 15 Friday, December 3, 2010 1:36 PM Making/Answering Calls Making calls 1 Lift the handset and dial the phone number. L To correct a digit, press {CLEAR}. 2 3 Press {C}. When you finish talking, press {OFF} or place the handset on the base unit or charger. Using the speakerphone 1 Dial the phone number and press {s}. L Speak alternately with the other party. 2 When you finish talking, press {OFF}. Note: L For best performance, use the speakerphone in a quiet environment.
TG401x.book Page 16 Friday, December 3, 2010 1:36 PM Making/Answering Calls Auto talk You can answer calls simply by lifting the handset off the base unit or charger. You do not need to press {C}. To turn this feature on, see page 21. Adjusting the handset ringer volume Press {^} or {V} repeatedly to select the desired volume while the handset is ringing for an incoming call. Note: L You can also program the handset ringer volume beforehand (page 21).
TG401x.book Page 17 Friday, December 3, 2010 1:36 PM Making/Answering Calls For call waiting or Call Waiting Caller ID service users To use call waiting, you must first subscribe to call waiting from your service provider/telephone company. This feature allows you to receive calls while you are already talking on the phone. If you receive a call while on the phone, you will hear a call waiting tone.
TG401x.book Page 18 Friday, December 3, 2010 1:36 PM Shared Phonebook Shared phonebook The shared phonebook allows you to make calls without having to dial manually. Any handset registered to the base unit can use the shared phonebook. You can add 50 names and phone numbers to the shared phonebook. Important: L Only 1 person can access the shared phonebook at a time. Adding entries 1 {k} i {MENU} 2 {V}/{^}: “Add new entry” i {OK} 3 Enter the party’s name (16 characters max.).
TG401x.book Page 19 Friday, December 3, 2010 1:36 PM Shared Phonebook L If there is no entry corresponding to the character you selected, the next entry is displayed. 3 {V}/{^}: Scroll through the phonebook if necessary. 4 {C} Editing entries 1 Find the desired entry (page 18). i {MENU} 2 3 {V}/{^}: “Edit” i {OK} 4 Edit the phone number if necessary (24 digits max.). i {OK} 5 {V}/{^}: “Save” i {OK} i {OFF} the number and PIN as necessary (page 15).
TG401x.book Page 20 Friday, December 3, 2010 1:36 PM Programming Programmable settings You can customize the unit by programming the following features using the handset. Programming by scrolling through the display menus 1 {MENU} 2 Press {V} or {^} to select the desired main menu. i {OK} 3 Press {V} or {^} to select the desired item in sub-menu 1. i {OK} L In some cases, you may need to select from sub-menu 2. i {OK} 4 Press {V} or {^} to select the desired setting.
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TG401x.book Page 22 Friday, December 3, 2010 1:36 PM Programming *9 The handset can display the Internet address where you can download the operating instructions or get further information for this product, using your computer. 22 For assistance, please visit http://www.panasonic.
TG401x.book Page 23 Friday, December 3, 2010 1:36 PM Programming 6 Registering a unit Operating additional units Additional handsets Up to 6 handsets can be registered to the base unit. Important: L See page 5 for information on the available model. Registering a handset to the base unit The supplied handset and base unit are pre-registered. If for some reason the handset is not registered to the base unit, re-register the handset.
TG401x.book Page 24 Friday, December 3, 2010 1:36 PM Caller ID Service – Being replaced on the base unit or charger. – Pressing {OFF}. Using Caller ID service Important: L This unit is Caller ID compatible. To use Caller ID features, you must subscribe to a Caller ID service. Contact your service provider/ telephone company for details.
TG401x.book Page 25 Friday, December 3, 2010 1:36 PM Caller ID Service Editing a caller’s phone number before calling back You can edit a phone number in the caller list by removing its area code and/or the long distance code “1”. 1 2 {<} CID 3 {MENU} i {V}/{^}: “Edit & Save” i {OK} 4 Press {MENU} repeatedly until the phone number is shown in the desired format. {V}/{^}: Select the desired entry. L If > is displayed, not all of the information is shown. To see the remaining information, press {>}.
TG401x.book Page 26 Friday, December 3, 2010 1:36 PM Caller ID Service Storing caller information to the phonebook 1 {<} CID 2 {V}/{^}: Select the desired entry. i {MENU} 3 {V}/{^}: “Edit & Save” i {OK} L To edit the number, press {MENU} repeatedly until the phone number is shown in the desired format. 4 5 {MUTE} 26 Continue from step 3, “Editing entries”, page 19. For assistance, please visit http://www.panasonic.
TG401x.book Page 27 Friday, December 3, 2010 1:36 PM Answering System Answering system Available for: KX-TG4021/KX-TG4071 series (page 3) The answering system can answer and record calls for you when you are unavailable to answer the phone. Important: L Only 1 person can access the answering system (listen to messages, record a greeting message, etc.) at a time. L When callers leave messages, the unit records the day and time of each message. Make sure the date and time have been set correctly (page 14).
TG401x.book Page 28 Friday, December 3, 2010 1:36 PM Answering System Greeting message When the unit answers a call, a greeting message is played to callers.
TG401x.book Page 29 Friday, December 3, 2010 1:36 PM Answering System *1 If pressed within the first 5 seconds of a message, the previous message is played. Key Operation {5} Play all messages {6} Play greeting message {7}{6} Record greeting message {8} Turn answering system on Listening to messages using the handset {MENU} Pause message*2 {9} Stop recording Stop playback When new messages have been recorded “New message” is displayed.
TG401x.book Page 30 Friday, December 3, 2010 1:36 PM Answering System until the phone number is shown in the desired format (page 25). 3 {C} Erasing all messages 1 {MENU} 2 {V}/{^}: “Answering device” i {OK} 3 {V}/{^}: “Erase all msg.” i {OK} 4 {V}/{^}: “Yes” i {OK} i {OFF} 6 Deactivating remote operation Press {*} in step 5 on “Remote access code”, page 30. L The entered remote access code is deleted. Using the answering system remotely 1 Dial your phone number from a touch-tone phone.
TG401x.book Page 31 Friday, December 3, 2010 1:36 PM Answering System Note: L If you do not press any dial keys within 10 seconds after a voice guidance prompt, the unit disconnects your call. When the Spanish voice guidance is selected To start the voice guidance, press {9}. The voice guidance announces the available remote commands (page 31). Note: L If you do not press any dial keys within 10 seconds after a voice guidance prompt, the unit disconnects your call.
TG401x.book Page 32 Friday, December 3, 2010 1:36 PM Answering System 2 {V}/{^}: “Answering device” i {OK} 3 4 5 {V}/{^}: “Settings” i {OK} {V}/{^}: “Ring count” i {OK} {V}/{^}: Select the desired setting.
TG401x.book Page 33 Friday, December 3, 2010 1:36 PM Voice Mail Service Voice mail service Voice mail is an automatic answering service offered by your service provider/telephone company. After you subscribe to this service, your service provider/telephone company’s voice mail system answers calls for you when you are unavailable to answer the phone or when your line is busy. Messages are recorded by your service provider/ telephone company, not your telephone.
TG401x.book Page 34 Friday, December 3, 2010 1:36 PM Intercom/Locator Intercom Intercom calls can be made between handsets. Note: L If you receive an outside call while talking on the intercom, you hear 2 tones. To answer the call with the handset, press {OFF}, then press {C}. L When paging a handset, the paged handset beeps for 1 minute. Making an intercom call 1 {MENU} 2 {V}/{^}: “Intercom” i {OK} 3 Select the handset you want to page by pressing the desired handset number ({1} - {6}).
TG401x.book Page 35 Friday, December 3, 2010 1:36 PM Useful Information ■ KX-TG4021/KX-TG4071 series: page 3 Wall mounting 1 Lead the AC adaptor cord and telephone line cord through the hole in the wall mounting adaptor in the direction of the arrow. 2 Tuck the telephone line cord inside the wall mounting adaptor (A). Connect the AC adaptor cord and telephone line cord (B). Note: L Make sure that the wall is strong enough to support the weight of the unit.
TG401x.book Page 36 Friday, December 3, 2010 1:36 PM Useful Information 4 Adjust the adaptor to hold the base unit, then push it in the direction of the arrow until it clicks into place. To remove the wall mounting adaptor While pushing down the release levers (A), remove the adaptor (B). A A B Charger Drive the screws (not supplied) into the wall. 5 Mount the unit on a wall then slide down to secure in place. 1 25.
TG401x.book Page 37 Friday, December 3, 2010 1:36 PM Useful Information Error messages If the unit detects a problem, one of the following messages is shown on the display. Display message Cause/solution Busy L The called unit is in use. L Other units are in use and the system is busy. Try again later. L The handset you are using is too far from the base unit. Move closer and try again. L There is no handset registered to the base unit matching the handset number you entered.
TG401x.book Page 38 Friday, December 3, 2010 1:36 PM Useful Information Problem Cause/solution The unit does not work. L Make sure the batteries are installed correctly (page 10). L Fully charge the batteries (page 10). L Check the connections (page 10). L Unplug the base unit’s AC adaptor to reset the unit. Reconnect the adaptor and try again. L The handset has not been registered to the base unit. Register the handset (page 23). I cannot hear a dial tone.
TG401x.book Page 39 Friday, December 3, 2010 1:36 PM Useful Information Making/answering calls, intercom Problem Cause/solution w is flashing. L The handset is too far from the base unit. Move closer. L The base unit’s AC adaptor is not properly connected. Reconnect AC adaptor to the base unit. L The handset is not registered to the base unit. Register it (page 23). Noise is heard, sound cuts in and out. L You are using the handset or base unit in an area with high electrical interference.
TG401x.book Page 40 Friday, December 3, 2010 1:36 PM Useful Information Caller ID Problem Cause/solution Caller information is not displayed. L You must subscribe to Caller ID service. Contact your service provider/telephone company for details. L If your unit is connected to any additional telephone equipment such as a Caller ID box or cordless telephone line jack, plug the unit directly into the wall jack.
TG401x.book Page 41 Friday, December 3, 2010 1:36 PM Useful Information Answering system (KX-TG4021/KX-TG4071 series: page 3) Problem Cause/solution The unit does not record new messages. L The answering system is turned off. Turn it on (page 27). L The message memory is full. Erase unnecessary messages (page 28). L If you subscribe to a voice mail service, messages are recorded by your service provider/telephone company, not your telephone.
TG401x.book Page 42 Friday, December 3, 2010 1:36 PM Useful Information FCC and other information This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bottom of this equipment is a label that contains, among other information, a product identifier in the format US:ACJ----------. If requested, this number must be provided to the telephone company. L Registration No.............(found on the bottom of the unit) L Ringer Equivalence No. (REN).......0.
TG401x.book Page 43 Friday, December 3, 2010 1:36 PM Useful Information WHEN PROGRAMMING EMERGENCY NUMBERS AND(OR) MAKING TEST CALLS TO EMERGENCY NUMBERS: 1) Remain on the line and briefly explain to the dispatcher the reason for the call. 2) Perform such activities in the off-peak hours, such as early morning or late evenings. This device complies with Part 15 of the FCC Rules.
TG401x.book Page 44 Friday, December 3, 2010 1:36 PM Guía Rápida Española Guía Rápida Española Instalación Unidad base L Use solo el adaptador de corriente Panasonic PQLV219 incluido. “Clic” Gancho Oprima firmemente el contacto. Correcto Incorrecto A la toma de teléfono de línea única (RJ11C) “Clic” Filtro DSL/ADSL* (120 V CA, 60 Hz) *Requiere un filtro DSL/ADSL (no incluido) si tiene este tipo de servicio. L El modelo ilustrado es el KX-TG4011.
TG401x.book Page 45 Friday, December 3, 2010 1:36 PM Guía Rápida Española Sugerencias de operación Tecla navegadora Subir volumen - {^}, {V}, {<}, o {>}: Navegue por diversas listas y {^} elementos. - ? VOL. (Volumen: {^} o {V}): Ajuste el volumen del { <} receptor o el altavoz mientras habla. {<} CID (identificador de llamadas): Vea la lista de personas que llamaron. {V} - {>} REDIAL (remarcación): Vea la lista de remarcación.
TG401x.book Page 46 Friday, December 3, 2010 1:36 PM Guía Rápida Española Operaciones básicas Cómo hacer y contestar llamadas (Auricular) Para ajustar el volumen del timbre del auricular 1 2 3 4 {MENU} i {V}/{^}: “Ajuste inicial” i {OK} {V}/{^}: “Ajuste de timbre” i {OK} {V}/{^}: “Vol. de timbre” i {OK} {V}/{^}: Seleccione el volumen deseado.
TG401x.book Page 47 Friday, December 3, 2010 1:36 PM Guía Rápida Española Preguntas frecuentes Pregunta Causa y solución ¿Por qué está parpadeando w? 2 Unidad base: Nserie KX-TG4011 Oprima y mantenga oprimido {LOCATOR} durante aproximadamente 5 segundos. (No hay tono de registro) Nseries KX-TG4021/KX-TG4071 Oprima y mantenga oprimido {LOCATOR} durante aproximadamente 5 segundos hasta que suene el tono de registro. 3 Auricular: Oprima {OK}, y después espere a que se emita un pitido largo.
TG401x.book Page 48 Friday, December 3, 2010 1:36 PM Appendix Customer services Customer Services Directory (United States and Puerto Rico) Obtain Product Information and Operating Assistance; locate your nearest Dealer or Service Center; purchase Parts and Accessories; or make Customer Service and Literature requests by visiting our Web Site at: http://www.panasonic.com/help or, contact us via the web at: http://www.panasonic.
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TG401x.book Page 50 Friday, December 3, 2010 1:36 PM Appendix Limited Warranty Limits And Exclusions This Limited Warranty ONLY COVERS failures due to defects in materials or workmanship, and DOES NOT COVER normal wear and tear or cosmetic damage.
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TG401x.book Page 52 Friday, December 3, 2010 1:36 PM IMPORTANT! If your product is not working properly. . . 1 Reconnect AC adaptor to the base unit. 2 Check if telephone line cord is connected. 3 Use rechargeable Ni-MH batteries. (Alkaline/Manganese/Ni-Cd batteries CANNOT be used.) 4 Read troubleshooting page in the Operating Instructions. Visit our Web site: http://www.panasonic.com/help L FAQ and troubleshooting hints are available.