TG6411-6421E(e).book Page 1 Tuesday, December 16, 2008 7:54 AM Operating Instructions Digital Cordless Phone Model No. KX-TG6411E KX-TG6412E KX-TG6413E Digital Cordless Answering System Model No. KX-TG6421E KX-TG6422E KX-TG6423E KX-TG6424E Model shown is KX-TG6411. Thank you for purchasing a Panasonic product. This unit is compatible with Caller ID. You must subscribe to the appropriate service offered by your service provider/telephone company.
TG6411-6421E(e).book Page 2 Tuesday, December 16, 2008 7:54 AM Table of Contents Introduction Voice Mail Service Model composition . . . . . . . . . . . . . . . 3 Accessory information . . . . . . . . . . . . . 3 General information. . . . . . . . . . . . . . . 5 Voice mail service. . . . . . . . . . . . . . . 34 Important Information For your safety . . . . . . . . . . . . . . . . . . 6 Important safety instructions . . . . . . . . 7 For best performance . . . . . . . . . . . . . 7 Specifications . .
TG6411-6421E(e).book Page 3 Tuesday, December 16, 2008 7:54 AM Introduction Model composition Base unit Handset Part No. Part No. Series Model No.
TG6411-6421E(e).book Page 4 Tuesday, December 16, 2008 7:54 AM Introduction No. Accessory item/ Part number Quantity KX-TG6411 KX-TG6421 KX-TG6412 KX-TG6422 KX-TG6413 KX-TG6423 KX-TG6424 2 4 6 8 3 Rechargeable batteries*1/ HHR-55AAAB or N4DHYYY00005 4 Handset cover*2 1 2 3 4 5 Charger*3 — 1 2 3 *1 See page 4 for replacement battery information. *2 The handset cover comes attached to the handset.
TG6411-6421E(e).book Page 5 Tuesday, December 16, 2008 7:54 AM Introduction Sales and support information Customer Care Centre L For customers within the U.K.: 0844 844 3898 L For customers within the Republic of Ireland: 01289 8333 L Visit our website for product information: www.panasonic.co.uk L E-mail: customer.care@panasonic.co.uk Direct Sales at Panasonic U.K.
TG6411-6421E(e).book Page 6 Tuesday, December 16, 2008 7:54 AM Important Information For your safety To prevent severe injury and loss of life/property, read this section carefully before using the product to ensure proper and safe operation of your product. WARNING Power connection L Use only the power source marked on the product. L Do not overload power outlets and extension cords. This can result in the risk of fire or electric shock.
TG6411-6421E(e).book Page 7 Tuesday, December 16, 2008 7:54 AM Important Information Battery L We recommend using the batteries noted on page 4. USE ONLY rechargeable NiMH batteries AAA (R03) size. L Do not mix old and new batteries. L Do not open or mutilate the batteries. Released electrolyte from the batteries is corrosive and may cause burns or injury to the eyes or skin. The electrolyte is toxic and may be harmful if swallowed. L Exercise care when handling the batteries.
TG6411-6421E(e).book Page 8 Tuesday, December 16, 2008 7:54 AM Important Information L Operating the product near electrical appliances may cause interference. Move away from the electrical appliances. Penalties may be applicable for incorrect disposal of this waste, in accordance with national legislation. Routine care For business users in the European Union L Wipe the outer surface of the product with a soft moist cloth. L Do not use benzine, thinner, or any abrasive powder.
TG6411-6421E(e).book Page 9 Tuesday, December 16, 2008 7:54 AM Important Information *2 KX-TG6421/KX-TG6422/KX-TG6423/ KX-TG6424 Note: L Design and specifications are subject to change without notice. L The illustrations in these instructions may vary slightly from the actual product. Helpline Tel. No.: U.K. 0844 844 3898 R.O.I.
TG6411-6421E(e).book Page 10 Tuesday, December 16, 2008 7:54 AM Getting Started L Do NOT use alkaline/Manganese/NiCd batteries. L Confirm correct polarities (S, T). Setting up Connections L Use only the supplied Panasonic AC adaptor PQLV219E. ■ Base unit Press plug firmly. “Click” Rechargeable Ni-MH ONLY Hooks Use only the supplied telephone line cord. (220-240 V AC, 50 Hz) DSL/ADSL filter* (Not supplied) L When the language selection is displayed, see page 14.
TG6411-6421E(e).book Page 11 Tuesday, December 16, 2008 7:54 AM Getting Started Note when setting up Battery level Icon Battery level Note for connections & High L The AC adaptor must remain connected at all times. (It is normal for the adaptor to feel warm during use.) L The AC adaptor should be connected to a vertically oriented or floormounted AC outlet. Do not connect the AC adaptor to a ceiling-mounted AC outlet, as the weight of the adaptor may cause it to become disconnected.
TG6411-6421E(e).book Page 12 Tuesday, December 16, 2008 7:54 AM Getting Started K Charge contacts Controls Handset A F G B H C D I ■ Control type A Soft keys The handset features 3 soft keys. By pressing a soft key, you can select the feature shown directly above it on the display.
TG6411-6421E(e).book Page 13 Tuesday, December 16, 2008 7:54 AM Getting Started Item ■ KX-TG6421/KX-TG6422/ KX-TG6423/KX-TG6424 A D When displayed next to the battery icon: Answering system is on.*2 (page 28) u When displayed with a number: New messages have been recorded.*2 (page 30) d Answering system answers calls with a greeting message and caller messages are not recorded.
TG6411-6421E(e).book Page 14 Tuesday, December 16, 2008 7:54 AM Getting Started Soft key icons Icon Action U Returns to the previous screen. 8 Displays the menu. M Accepts the current selection. j Displays a previously dialled phone number. n Opens the phonebook. ~ Stores phone numbers in the call barred list.*1 (page 23) ( Displays the character entry mode for phonebook search. (page 18) & Turns the key lock feature off. (page 17) / Selects a character entry mode.
TG6411-6421E(e).book Page 15 Tuesday, December 16, 2008 7:54 AM Getting Started ■ KX-TG6411/KX-TG6412/ KX-TG6413 {^} 3 times i M ■ KX-TG6421/KX-TG6422/ KX-TG6423/KX-TG6424 {^} 4 times i M 3 {V} 2 times i M 2 times i {V}/{^}: Select your desired language. i M i {ih} Date and time 1 8 (middle soft key) 2 {V}/{^}: “Handset Setup” i M 3 {V}/{^}: “Time Settings” i M 4 {V}/{^}: “Set Date/Time” i M 5 Enter the current date, month, and year.
TG6411-6421E(e).book Page 16 Tuesday, December 16, 2008 7:54 AM Making/Answering Calls 3 Making calls 1 Lift the handset and dial the phone number. L To correct a digit, press ^. 2 3 {C} When you finish talking, press {ih} or place the handset on the base unit or charger. Using the speakerphone 1 2 Dial the phone number and press {s}. L Speak alternately with the other party. When you finish talking, press {ih}. Note: L For best performance, use the speakerphone in a quiet environment.
TG6411-6421E(e).book Page 17 Tuesday, December 16, 2008 7:54 AM Making/Answering Calls Adjusting the handset ringer volume Press {^} or {V} repeatedly to select the desired volume while the handset is ringing for an incoming call. Note: L You can also program the handset ringer volume beforehand (page 20). Useful features during a call Mute While mute is turned on, you can hear the other party, but the other party cannot hear you. 1 Press 1 during conversation. L 1 flashes.
TG6411-6421E(e).book Page 18 Tuesday, December 16, 2008 7:54 AM Phonebook 2 Press the dial key ({0} to {9}) which contains the character you are searching for (page 37). L Press the same dial key repeatedly to display the first entry corresponding to each character located on that dial key. L If there is no entry corresponding to the character you selected, the next entry is displayed. 3 {V}/{^}: Scroll through the phonebook if necessary.
TG6411-6421E(e).book Page 19 Tuesday, December 16, 2008 7:54 AM Phonebook on a call. This feature can be used, for example, to dial a calling card access number or bank account PIN that you have stored in the phonebook, without having to dial manually. 1 During an outside call, press 8. iM 2 3 {V}/{^}: Select the desired entry. 2 3 {V}/{^}: “Copy All” i M 4 {ih} Enter the handset number you wish to send the phonebook entry to. L When all entries have been copied, “Completed” is displayed.
TG6411-6421E(e).book Page 20 Tuesday, December 16, 2008 7:54 AM Programming Programmable settings You can customise the unit by programming the following features using the handset. Programming by scrolling through the display menus 1 8 (middle soft key) 2 Press {V} or {^} to select the desired top-menu. i M 3 Press {V} or {^} to select the desired item in sub-menu 1. i M L In some cases, you may need to select from sub-menu 2. i M 4 Press {V} or {^} to select the desired setting.
TG6411-6421E(e).book Page 21 Tuesday, December 16, 2008 7:54 AM Programming Top-menu Sub-menu 1 Base Unit Setup*1 > Ringer Volume*8 – – Privacy Mode*9 – – Recall/Flash*10 <100 msec.> – 17 Base Unit PIN <0000> – 22 Repeater – 24 – – 22 Caller Barred*1, *8 7 Sub-menu 2 Page *1 If you program these settings using one of the handsets, you do not need to program the same item using another handset.
TG6411-6421E(e).book Page 22 Tuesday, December 16, 2008 7:54 AM Programming Special programming Alarm You can set one of 2 different alarm options (once or daily) at a time for each handset. An alarm sounds at the set time for 3 minutes. Important: L Set the date and time beforehand (page 15). 1 2 8 (middle soft key) 3 {V}/{^}: “Time Settings” i M 4 5 {V}/{^}: “Alarm” i M {V}/{^}: “Handset Setup” i M {V}/{^}: Select the desired alarm option. i M “Off” Turns alarm off.
TG6411-6421E(e).book Page 23 Tuesday, December 16, 2008 7:54 AM Programming busy tone to the caller, and then disconnects the call. Important: L When the unit receives a call from a number that is stored in the call barred list, the call is logged in the caller list (page 26) with 7 after the call is disconnected. Storing unwanted callers You can store up to 30 phone numbers in the call barred list by using the caller list or by entering the numbers directly.
TG6411-6421E(e).book Page 24 Tuesday, December 16, 2008 7:54 AM Programming 3 {V}/{^}: “Register H.set” i M 4 Base unit: Proceed with the operation for your model. ■ KX-TG6411/KX-TG6412/ KX-TG6413 Press and hold {x} for about 5 seconds. (No registration tone) ■ KX-TG6421/KX-TG6422/ KX-TG6423/KX-TG6424 Press and hold {x} for about 5 seconds, until the registration tone sounds. 4 {V}/{^}: “Cancel Register” i M L The numbers of all handsets registered to the base unit are displayed.
TG6411-6421E(e).book Page 25 Tuesday, December 16, 2008 7:54 AM Programming Note: L After turning the repeater mode on or off, w flashes on the handset momentarily. This is normal and the handset can be used once w stops flashing. Helpline Tel. No.: U.K. 0844 844 3898 R.O.I.
TG6411-6421E(e).book Page 26 Tuesday, December 16, 2008 7:54 AM Caller ID Service Using Caller ID service Important: L This unit is Caller ID compatible. To use Caller ID features, you must subscribe to a Caller ID service. Contact your service provider/ telephone company for details. Caller ID features When an outside call is being received, the caller’s phone number is displayed. Caller information for the last 50 callers is logged in the caller list from the most recent call to the oldest.
TG6411-6421E(e).book Page 27 Tuesday, December 16, 2008 7:54 AM Caller ID Service 2 3 {V}/{^}: “Caller List” i M 4 8 i {V}/{^}: “Edit & Call” iM 5 Edit the number. L Press dial key ({0} to {9}) to add, ^ to delete. 6 {C} {V}/{^}: Select the desired entry. L If the other party’s name is displayed on the screen, you can switch the screen between the name and its phone number by pressing 9 repeatedly.
TG6411-6421E(e).book Page 28 Tuesday, December 16, 2008 7:54 AM Answering System – If you recorded your own greeting message, the same message is still announced to callers even though their messages are not recorded. Answering system Available for: KX-TG6421/KX-TG6422/ KX-TG6423/KX-TG6424 The answering system can answer and record calls for you when you are unavailable to answer the phone.
TG6411-6421E(e).book Page 29 Tuesday, December 16, 2008 7:54 AM Answering System 4 {V}/{^}: “Call Screening” i M 5 {V}/{^}: Select the desired setting. i M i {ih} Greeting message When the unit answers a call, a greeting message is played to callers. You can use either: – your own greeting message – pre-recorded greeting message Recording your greeting message You can record your own greeting message (2 minutes and 30 seconds max.).
TG6411-6421E(e).book Page 30 Tuesday, December 16, 2008 7:54 AM Answering System L If there are no new messages, the base unit plays back all messages. Note: L When the answer on indicator on the base unit flashes rapidly, the message memory is full (“Memory capacity”, page 28). Operating the answering system during playback Key Operation {^} or {V} Adjust the speaker volume {7} 4 When finished, press {ih}. Note: L To switch to the receiver, press {C}.
TG6411-6421E(e).book Page 31 Tuesday, December 16, 2008 7:54 AM Answering System *1 If pressed within the first 5 seconds of a message, the previous message is played. *2 You can also erase as follows: W i {V}/{^}: “Yes” i M *3 Unit resets to a pre-recorded greeting message. Remote access code Calling back (Caller ID subscribers only) A 3-digit remote access code must be entered when operating the answering system remotely.
TG6411-6421E(e).book Page 32 Tuesday, December 16, 2008 7:54 AM Answering System Voice guidance During remote operation, the unit’s voice guidance starts and prompts you to press {1} to perform a specific operation, or press {2} to listen to more available operations. Remote commands You can press dial keys to access certain answering system functions without waiting for the voice guidance to prompt you.
TG6411-6421E(e).book Page 33 Tuesday, December 16, 2008 7:54 AM Answering System 2 {V}/{^}: “Answer System” i M 3 4 {V}/{^}: “Settings” i M 5 {V}/{^}: Select the desired setting.
TG6411-6421E(e).book Page 34 Tuesday, December 16, 2008 7:54 AM Voice Mail Service Voice mail service Voice mail is an automatic answering service offered by your service provider/ telephone company. After you subscribe to this service, your service provider/ telephone company’s voice mail system answers calls for you when you are unavailable to answer the phone or when your line is busy. Messages are recorded by your service provider/ telephone company, not your telephone.
TG6411-6421E(e).book Page 35 Tuesday, December 16, 2008 7:54 AM Intercom/Locator Intercom Intercom calls can be made between handsets. Note: L If you receive an outside call while talking on the intercom, you hear interrupt tones. To answer the call, press {ih}, then press {C}. L When paging the handset, the paged handset beeps for 1 minute. Making an intercom call 1 8 (middle soft key) i 4 2 To page a specific handset, enter the handset number. L To stop paging, press {ih}.
TG6411-6421E(e).book Page 36 Tuesday, December 16, 2008 7:54 AM Intercom/Locator Note: L After the paging party disconnects, you can talk to the outside caller. 36 Helpline Tel. No.: U.K. 0844 844 3898 R.O.I.
TG6411-6421E(e).book Page 37 Tuesday, December 16, 2008 7:54 AM Useful Information Character entry The dial keys are used to enter characters and numbers. Each dial key has multiple characters assigned to it. The characters that can be entered depend on the character entry mode (page 37). – Press {^} or {V} to move the cursor left or right. – Press dial keys to enter characters and numbers. – Press ^ to erase the character or number highlighted by the cursor.
TG6411-6421E(e).book Page 38 Tuesday, December 16, 2008 7:54 AM Useful Information Extended 1 character table (N) L The following are used for both uppercase and lowercase: Extended 2 character table (O) L The following are used for both uppercase and lowercase: Cyrillic character table (P) 38 Helpline Tel. No.: U.K. 0844 844 3898 R.O.I.
TG6411-6421E(e).book Page 39 Tuesday, December 16, 2008 7:54 AM Useful Information Error messages If the unit detects a problem, one of the following messages is shown on the display. Display message Cause/solution Check Phone Line L The supplied telephone line cord has not been connected yet or not connected properly. Check the connections (page 10). Error*1 L Recording was too short. Try again. Failed L Phonebook copy failed (page 19).
TG6411-6421E(e).book Page 40 Tuesday, December 16, 2008 7:54 AM Useful Information Troubleshooting If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor and turn off the handset, then reconnect the base unit’s AC adaptor and turn on the handset. General use Problem Cause/solution The handset does not automatically turn on after installing/replacing batteries. L The battery is empty or too weak to turn on the power.
TG6411-6421E(e).book Page 41 Tuesday, December 16, 2008 7:54 AM Useful Information Problem Cause/solution I do not know how to erase y (Missed call) from the display. L There are unviewed missed calls remaining. View them and erase y in the following way. 1 2 3 8 (middle soft key) {V}/{^}: “Caller List” i M Press {V} to search from the most recent call, or press {^} to search from the oldest call.
TG6411-6421E(e).book Page 42 Tuesday, December 16, 2008 7:54 AM Useful Information Battery recharge Problem Cause/solution The handset beeps and/or ) flashes. L Battery charge is low. Fully charge the batteries (page 10). I fully charged the batteries, but ) still flashes. L Clean the charge contacts and charge again (page 11). L It is time to replace the batteries (page 10). I fully charged the batteries, but the operating time seems to be shorter.
TG6411-6421E(e).book Page 43 Tuesday, December 16, 2008 7:54 AM Useful Information Problem Cause/solution I cannot make a call. L The handset is too far from the base unit. Move closer and try again. L Another unit is in use. Wait and try again later. L Answering system is being used.*1 Wait and try again later. L The key lock feature is turned on. Turn it off (page 17). *1 KX-TG6421/KX-TG6422/KX-TG6423/KX-TG6424 Caller ID Problem Cause/solution Caller information is not displayed.
TG6411-6421E(e).book Page 44 Tuesday, December 16, 2008 7:54 AM Useful Information Answering system (KX-TG6421/KX-TG6422/KX-TG6423/KX-TG6424) Problem Cause/solution The unit does not record new messages. L The answering system is turned off. Turn it on (page 28). L The message memory is full. Erase unnecessary messages (page 30). L The recording time is set to “Greeting Only”. Change the setting (page 33). L If your own greeting message is not recorded properly, callers are unable to leave a message.
TG6411-6421E(e).book Page 45 Tuesday, December 16, 2008 7:54 AM Useful Information Liquid damage Problem Cause/solution Liquid or other form of moisture has entered the handset/base unit. L Disconnect the AC adaptor and telephone line cord from the base unit. Remove the batteries from the handset and leave to dry for at least 3 days. After the handset/base unit are completely dry, reconnect the AC adaptor and telephone line cord. Insert the batteries and charge fully before use.
TG6411-6421E(e).book Page 46 Tuesday, December 16, 2008 7:54 AM Useful Information Conditions of guarantee This guarantee is in addition to and does not in any way affect any statutory or other rights of consumer purchasers. If within the applicable guarantee period, the appliance proves to be defective by reason of faulty design, workmanship or materials, we undertake subject to the following conditions to have the defective appliance (or any part or parts there of) repaired or replaced free of charge.
TG6411-6421E(e).
TG6411-6421E(e).book Page 48 Tuesday, December 16, 2008 7:54 AM For your future reference We recommend keeping a record of the following information to assist with any repair under warranty. Serial No. Date of purchase (found on the bottom of the base unit) Name and address of dealer Attach your purchase receipt here. Customer Care Helpline Tel. No.: U.K. 0844 844 3898 / R.O.I.
