Operating Instructions

→Arm the alarm system ( “Arming and disarming the alarm system”, Page 52).
R The sensor is not enabled for the current arm mode.
→Change the settings for the current arm mode ( “Alarm system settings”, Page 53).
R The desired feature is not enabled.
→Temperature alert (indoor cameras only) and sound alert (indoor camera only) do not function as
part of the alarm system. Make sure the desired feature is enabled ( “Temperature alert (indoor
cameras only)”, Page 72, “Sound alert (indoor cameras only)”, Page 73)
R The hub’s date and time setting is incorrect.
→Adjust the date and time setting ( “[Time Adjustment] setting”, Page 110).
The glass break sensor makes false detections; battery life seems too short
R False detections may occur and battery life may be drastically reduced if devices that produce
continuous sound (TVs, music players or speakers, musical instruments, etc.) are located near the
sensor.
→Move any such devices further away from the sensor, or re-locate the sensor.
Refer to the following after checking the general troubleshooting information described in “General
information”, Page 117.
[Device is in use.] is displayed
R Another user (i.e., mobile device) is already accessing the hub, the same screen, or the same feature.
→Wait for the other user to finish and then try again.
I cannot control my thermostat using the app
R You added a thermostat to your account after you registered the account to the system.
→Deregister your thermostats ( “Deregistering your thermostats”, Page 66) and then register them
again.
R The information for the thermostat that has been saved in the system is not correct.
→Make sure the correct account information has been entered, and the correct location has been set
( “Device profiles for thermostats”, Page 107).
R Your account login information has changed.
→If you have changed your account login information using the manufacturer’s app or web site, you
must deregister your thermostats ( “Deregistering your thermostats”, Page 66), and then register
them again using the updated account information.
R Your thermostat cannot connect to the Internet.
→Refer to the operating instructions included with your thermostat or contact the thermostat’s
manufacturer.
R Your thermostat is not working properly
→Refer to the operating instructions included with your thermostat or contact the thermostat’s
manufacturer.
Refer to the following after checking the general troubleshooting information described in “General
information”, Page 117.
[Device is in use.] is displayed
R Another user (i.e., mobile device) is already accessing the hub, the same screen, or the same feature.
→Wait for the other user to finish and then try again.
[Failed] is displayed
R The smart plug is out of range of the hub.
→Move the smart plug closer to the hub and try again.
R An error occurred while accessing the smart plug.
→Check all connections and try again.
127
Troubleshooting