Operating Instructions

[System is busy. Please try again later.]
R Another event, such as a sensor detection or a landline call being received, interrupted the current
operation.
→Wait and try again later.
I cannot remember the names I assigned to my smart plugs
R See “I cannot remember the names I assigned to my devices”, Page 126.
Energy consumption is displayed as “0.00 kWh” even though I am using the connected electric
device
R If an electric device that consumes very little power is connected, such as a low-power LED lamp,
energy consumption may be displayed as “0.00 kWh”.
Refer to the following after checking the general troubleshooting information described in “General
information”, Page 117.
[Device is in use.] is displayed
R Another user (i.e., mobile device) is already accessing the hub, the same screen, or the same feature.
→Wait for the other user to finish and then try again.
[This function isn’t available.] is displayed
R You tried to operate a feature that is not available while talking on a landline call.
→Try again after you disconnect the landline call.
[Restricted number] is displayed
R A cordless handset was used to restrict your mobile device from making this call.
→Use a cordless handset to change the call restriction feature settings as appropriate. Refer to the
Operating Instructions included with your cordless handset. (Note that this feature is supported by
certain models only.)
I cannot use phone features
R You are away from home or your mobile device is not connected to the same wireless router as the
hub.
→Connect your mobile device to the same wireless router as the hub.
R The hub is not connected to your landline.
→Connect the hub to your landline. Refer to the System Setup Guide included with your hub.
R There are more than 4 mobile devices registered to the hub.
→8 mobile devices can be registered to the hub, however, only the first 4 can use phone features. If
you want to use phone features with an additional mobile device, use the following procedure.
1. Deregister the mobile device that you want to use phone feature with ( “Deregistering devices”,
Page 103).
2. Deregister one or more of the previously registered mobile devices.
R There should be 3 or fewer mobile devices registered to the hub when you proceed to the next
step. You can confirm the number of mobile devices registered on the deregistration screen.
3. Register your mobile device ( “Registering other mobile devices to the hub”, Page 31).
4. Register the mobile devices you deregistered.
I cannot receive landline calls
R The hub is not connected to your landline.
→Connect the hub to your landline. Refer to the System Setup Guide included with your hub.
R The app is not running.
→The app will not receive landline calls if the app is not running. Start the app.
→iPhone, iPad
If you want the app to receive calls even when it is in the background, turn the [App Battery Save]
feature off (see “Reducing battery consumption (iPhone, iPad only)”, Page 114).
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Troubleshooting