FEATURES GUIDE

General Features
272 Features Guide
Voice Mail Integration
Description
This system can accommodate Voice Processing System (VPS) equipment, which offers the
user a Voice Mail and an Automated Attendant (AA) Services. If an extension user has set Call
Forwarding destination to the VPS, a calling party will be forwarded to the VPS and can leave
a voice message in the mailbox of the extension. When a call is transferred to the VPS by the
Call Forwarding or Intercept Routing — No Answer features, the mailbox number is sent to
the VPS automatically with DTMF signalling (Follow On ID). Up to 2 extension jacks can be
connected to VPS as extensions in the system.
Note
You can set either the Voice Mail (VM) feature or the Built-in Voice Message (BV) feature at
a time, but not both. If you set VM, the functions of an optional voice message card KX-
TD61291 cannot be used. In other words, BV, OGM and Direct Inward System Access (DISA)
cannot work when VM is used. Before setting VM, be sure to listen to voice messages of BV
and then delete call log entries if stored. Otherwise, you can do nothing with it after setting
VM.
System Explanation
1. Voice Mail Service
1.1 Call Forwarding to VM
If an extension user sets Call Forwarding (C. FWD) whose destination is the VPS, an
incoming call is forwarded to the VPS under the proper conditions. The system sends to
the VPS a mailbox number of the corresponding extension at that time. Therefore the
calling party can leave his/her message in the mailbox of the desired extension without
knowing the mailbox number.