FEATURES GUIDE

General Features
274 Features Guide
1.3 Transferring to VM
The extension user can transfer an outside call to the VPS so that calling party can leave
his/her message in the mailbox of the desired extension. The extension user should use
the Voice Mail (VM) Transfer button, when transferring a call to the VPS. Pressing this
button and entering the extension number allows the extension user to transfer the call
to the mailbox of the corresponding extension.
1.4 Changing from VM to Automated Attendant (AA)
The Automated Attendant (AA) Service is automatically activated in the following
cases:
1) The incoming call is not answered by the operator and IRNA is activated.
2) The operator is assigned as a destination of Intelligent Call Handling 1:1 and the
operator sets the Call Forwarding to VPS.
Outside Call
System
Extension VM 1
VM X
VM 2
VM 3
VM Hunting
Chain
VPS
IRNA
Intelligent Call Handling 1:1,
Intelligent Call Handling 1:N
Outside Call
System
Extension
(Operator)
Extension VM 1
VM X
VM 2
VM 3
VM Hunting
Chain
VPS
(2) Transfer
(1) Transfer
busy/no answer
by VM Transfer
Button