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eXtra Device Port (XDP)
Programmable keys with Dual
Colour LED (Red/Green)
New UCD Features
Improves Efficiency
Reduces Costs
CTI and Other Small Call Centre
Functions Keep Your Business Moving
The KX-TD612 uses Caller ID data to connect
calls directly to the intended party. Uniform Call
Distribution (UCD) helps improve customer
service. Plus, the caller hears a greeting message
and music right up to the point at which the call
is answered.
Numerous functions help you save on telephone
charges. Toll Restriction lets you limit long
distance calls, Automatic Route Selection (ARS)
selects the cheapest of multiple carriers, Budget
Management tallies each employee’s phone use,
and the system provides with call detailed
information to external devices (PC or printer)
for further cost analysis.
The KX-TD612 improves efficiency with a CTI
(Computer Telephony Integration) TAPI interface
and Auto Answer with Queuing. CTI connects
the PBX to your PC. When a call comes in, Caller ID
(CLIP) information is sent to the computer, which
searches the database for customer data. Auto Answer
with Queuing works when no one is available to take
a call. A recording asks the caller to wait (while music
plays) for the next agent, and if no one picks up
within a specified time the call is transferred to
a Message Board or external voice mail.
The XDP lets you add a single-line device (such
as an analogue telephone or cordless phone) at
no additional cost. You can fax a document while
talking on the phone, or converse while
transferring data from your PC. You can also
connect a modem to the XDP for simultaneous
Internet access.
You can set the programmable keys to provide
instant, one-touch feature operations. A Busy
Lamp Field (BLF) shows which extensions are in
use. You can use these keys to improve call
handling efficiently, such as by assigning each
key a feature like Direct Station Selection
(DSS), Day/Night mode, Log-in/Log-Out, or
voice mail transfer. Each key has a dual-colour
LED to show information such as line status,
extension status, or feature on/off.