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C T I I ntegration
CTI Integration
I P C ommuni c ation
IP Communication
VoIP
Hybrid IP PBX
Server
USB
USB
IP N e t wo r ks IP N e t wo r ks
PST N /IS DN PST N /IS DN
Portable
Station
Digital
Proprietary
Telephone
Cordless
Telephone
Multi Cell
Station (CS)
Voice Mail
System
Standard
Telephone
Trunk
Extension
Trunk
Extension
Paging Output
External (Music on
Hold) output
RS-232C
USB
Detail Recording
Dial Pulse (DP) 10pps, 20pps / Tone (DTMF) Dialling
Non-blocking
Distributed TSW
RJ45 connector
RJ45 connector
2-conductor jack (MINI JACK 3.5mm diameter)
1 conductor jack
1 (Max. 115.2kbps)
1
Date, Time, Extension Number,
CO Line Number, Dialled Number, Call Duration,
Charge Fee, Account Code
100V AC to 240V AC, 1.5A, 50Hz / 60Hz
55W
UL, CSA, SEMKO, GS
275 x 376 x 117mm
3.5kg
Dialling
Switching
Connections
Serial Interface Port
SMDR
Power Source
Power Consumption (Average)
Safety Certification
Dimensions (W x H x D)
Weight (full mounted)
Specifications
KX-TDA15 / KX-TDA30
Tenant (Time Table Group)
Class of Service
Trunk Group
User Group
Paging Group
Call Pickup Group
Incoming Call Distribution Group
VM (Digital/Analogue Integration) Group
VM (DTMF) Group
Queuing Time Table
Idle Extension Hunting Group
SMDR
Absent Message (System/Extension)
Message Waiting
Number of characters for Display ID
Extension Number Digit
Call Park Area
Conference
Verified Code
Verified Code’s Password
Special Carrier Code
Host PBX Access Code
DDI/DID Table
Emergency Call
Quick Dialling
System Speed Dialling
Personal Speed Dialling
One-Touch Dialling
Hot Line
ISDN Service Access
Redial
Routing Plan
Leading Digits
Leading Digit Exception
ARS Carrier
Itemised Billing Code
Authorisation Code
TIE Routing Table
Leading Digits
PBX Code
Toll Restriction Level
Toll Restriction Denied Code
Toll Restriction Exception Code
Charge Rate
Charge Denomination
Outgoing Call Log (for DPT )
(for DECT PS)
Incoming Call Log (for DPT)
(for DECT PS)
(for ICD Group)
System Password (Administrator)
System Password (End User)
Manager Password
Personal Password
8
64
64
32
32
64
64 (32 extensions/group)
1 unit x 8 ch
2 groups x 24 ch
64 (16 steps/table)
64 (16 extensions / group)
200 calls
8 messages x 16 digits/1 message x 16 digits
256
20
1-4
100
3x10 - 8x4
4 digits (1000 entries)
10 digits (1000 entries)
16 digits (20 entries)
10 digits (10 entries/ Trunk Group)
32 digits (1000 entries)
32 digits (10 entries)
1-4 digits (80 entries)
32 digits (1000 entries)
32 digits (10 entry/extension)
32 digits
32 digits
32 digits
32 digits
16 entries
16 digits (1000 entries)
16 digits (200 entries)
10
10 digits
10 digits
32 entries
3 digits
7 digits
7
16 digits (100 entries/level)
16 digits (100 entries/level)
8 digits
3 characters
Default 5 log/Ext. Program: 0~100 log/Ext ( Total 260/System)
Default 5 log/Ext. Program: 0~100 log/Ext ( Total 140/System)
Default 10 log/Ext. Program: 0~100 log/Ext ( Total 520/System)
Default 10 log/Ext. Program: 0~100 log/Ext ( Total 280/System)
Default 10 log/Group. Program: 0~100 log/Group (Total 640/System)
4-10 digits
4-10 digits
4-10 digits
0-10 digits
System
Dialling
ARS
Networking
Toll Restriction
Charge Management
Call Log
Password
System Feature Capacity
KX-TDA15 and KX-TDA30
Liquid Crystal Display (LCD)
Back Light
Multiple Language Display
Illuminated Keypad
Headset Compatible
Phonebook
Redial
Caller ID Compatibility
Call Log
1
Soft Keys
Programmable Menu Flexible Keys
Speakerphone
Ringer LED
Ringer Melodies
Vibrate Ring
Any-key Answer
Dimensions (LxWxD)(mm)
Weight
Battery Type
Battery Talk Time
Battery Standby Time
Battery Charge Time
KX-TCA255
6 x 16 Lines
Blue
16 (Fixed)
Yes (Green)
Yes
200
Last 5 Numbers
Yes
10
5
3
12
Yes
3 Colours
9
Yes
Yes
120x45x22
112 g
Ni-MH (Proprietary)
17 hours
270 hours
5.5 hours
DECT Portable Handset Specifications
1
The number of default settings. When connected to KX-TDA PBX
2
Rechargeable Ni-MH compatible
KX-TCA155
6 x 16 Lines
Blue
16 (Fixed)
Yes (Green)
Yes
200
Last 5 Numbers
Yes
10
5
3
3
Yes
3 Colours
9
-
Yes
143x48x31.5
130 g
Ni-MH (AAA
2
)
17 hours
270 hours
5.5 hours
Incoming Call
Outgoing call
KX-TDA15
KX-TDA30
+ Please refer to System Capacity chart.
KX-TDA3105
KX-TDA3196
KX-TDA3180
KX-TDA3193
KX-TDA3183
KX-TDA3280
KX-TDA3283
KX-TDA3480
KX-TDA3171
KX-TDA3172
KX-TDA3173
KX-TDA3174
KX-TDA3161
KX-TDA3162
KX-TDA3166
KX-TDA3168
KX-TDA3191
KX-TDA0141
KX-A272
KX-A244
KX-A236
KX-A228
KX-A30865
KX-A286
KX-A287
KX-A288
KX-TDA0300
KX-TDA0350
1
1
3
3
3
3
n/a
1
1
2
1
2
1
1
1
1
2
+
-
1
-
-
4
-
-
-
+
+
Main Board
Option Cards
Trunk Cards
Extension Cards
Option Cards
DECT Options
Additional
Accessories
CTI
Model
Description
Maximum
TDA30
Option List
Daughter cards for
KX-TDA30 Main
Board
Daughter card for
KX-TDA3180
Memory Expansion Card (MEC)
Remote Card (RMT )
4-Port Analogue Trunk Card (LCOT4)
4-Port Caller ID Card (CID4)
2-Port Analogue Trunk Card (LCOT2)
2-Port BRI Card (BRI2)
1-Port BRI Card (BRI1)
4-Channel VoIP Card (IP-GW4)
4-Port Digital Extension Card (DLC4)
8-Port Digital Extension Card (DLC8)
4-Port Single Line Telephone Extension
Card (SLC4)
8-Port Single Line Telephone Extension
Card (SLC8)
4-Port Doorphone and External Input /
Output Card (DPH4)
2-Port Doorphone and External Input /
Output Card (for German Type)
8-Channel Echo Canceller Card (ECHO8)
Extension Caller ID Card (EXT-CID)
2-Channel Message Card (MSG2)
2-Channel Cell Station for DHLC / DLC
Card
2-Channel DECT Cell Station Repeater
19" Rack Mounting Bracket
Optional AC Adaptor and AC Cord
Battery Back-Up Cable
Doorphone
KX-TCA255 Transparent Front Carry Case
KX-TCA255 Leather Belt Clip Carry Case
KX-TCA155 Transparent Front Carry Case
PC Console Operator Software with
system directory entry capabilities
PC Phone 1st Party CTI Software
n/a
n/a
n/a
n/a
1
1
1
1
n/a
1
n/a
1
1
1
1
Preinstalled
2
+
-
1
n/a
n/a
4
-
-
-
+
+
Maximum
TDA15
7 86
Panasonic Voice Processing Systems let you to record, send and retrieve
messages 24 hours a day, 7 days a week world-wide, and help to efficiently
handle your telephone system traffic and internal communication needs.
If you are short of staff, you can handle calls with the Automated Attendant
Service. You can also upgrade to Unified Messaging using CTI technology
that combines e-mail, fax and voice mail, giving you multi-media
communication capabilities.
You can even customise the system to meet the needs of different callers using
Multilingual Service and Caller ID Call Routing. By combining this with a
Panasonic Voice Mail System, you can get additional features that are
available only from Panasonic, such as Live Call Screening, Two-Way
Recording, and Two-Way Transfer.
Messaging that Adds More Value and Accuracy
to Your Business
Wide Flexibility, Easy Programming
You can use the Panasonic PBX with existing KX series telephones, and easily
program it from a handset or from your PC. Software upgrades are easy too,
using an SD Memory Card.
A built-in USB port makes it easy to connect a
Panasonic digital telephone to your personal
computer. Using PC Phone and PC Console
software, you can integrate your phone
system with a database, giving you a
powerful support tool for Customer
Relationship Management (CRM).
The caller's ID and other information
automatically pop up on your PC's display
before you take the call. This makes it easy to
give your customers a level of service that
reflects well on your company. The easier the
operator can transfer the customer to the
correct person, the more professional your
organisation looks and the more efficient you
operate.
You can add a doorphone and Network
Camera (the Panasonic KX-HCM series) for
monitoring. When someone rings the
doorbell, the camera will send the visitor's
image to your PC display for confirmation.
Higher Productivity, Greater
Customer Satisfaction
Least Cost Routing (LCR) saves money by choosing
the most inexpensive calling route. To prevent
unauthorised people from using the telephone, you
can set each extension to require a password for
outgoing calls. A time limit can also be set on
conversations.
Using a VoIP gateway, the Hybrid IP PBX converts
telephone voice signals into IP packets, making it
possible for you to use VoIP technology with your
present telephone units. VoIP allows simultaneous
voice and data transmission on your existing
managed data network.
Panasonic Helps to Cut Costs
An Affordable System that Improves Efficiency
With its intelligent call-handling functions, the Panasonic Hybrid IP PBX system
can serve as the core of an efficient small contact centre for outstanding customer
service. Use the Hybrid IP PBX to automatically distribute incoming calls as
desired.
Calls can be queued while your team is busy on the telephone; prerecorded
messages can be played to reassure callers while they wait for their call to be
answered. If there is no reply or if the phones are all busy, music or prerecorded
promotional messages can be played on hold. You can also assign a backup
extension as an overflow destination for calls not answered within a specified
period of time.
The system provides a variety of call distribution patterns. Effective use of the
different patterns – Uniform Call Distribution (UCD), Priority Hunting, and
Simultaneous Ring – can help you manage calls more efficiently.
Group Features
- VIP Call (Priority Answer)
- CLIP Distribution
- Queuing Table
Agent Features
- Log-in / Log-out
- Ready / Not Ready
- Wrap up
Supervisor Features
- Monitoring group activity in real time, with real-time display view
- Historical analysis
- Agent management with DSS
- Agent status monitor
- Remote agent log-in / out by DSS
- Autoanswer by headset
Company-wide Voice Network
The Hybrid IP PBX can serve as the core of an
inexpensive, easy-to-use interoffice networking system.
Virtual Private Networking (VPN) is a service provided
by the telephone company. It uses an existing line as if
it were a private line. The KX-TDA15 and KX-TDA30,
both support closed number dialling and digit
translation to create your own private digital network.
The KX-TDA15 and KX-TDA30 also supports QSIG*
protocol, allowing you to interconnect numerous PBX
locations into a large, effectively seamless virtual
telephone system, and giving you access to more
advanced communication functions. As an example,
for customers with a Panasonic KX-TDA100 or
KX-TDA200 in the head office, QSIG can be used to
implement KX-TDA15's or KX-TDA30's in all the branch
offices. Using the network numbering plan, you can
assign a telephone number to each extension in a
branch or head office, reducing communication costs.
* QSIG is an industry-standard digital networking protocol. QSIG Networking is available with PBX systems
that support ISDN BRI QSIG.
System Capacity
*
1
A maximum of 4 ports (8 channels) of a single VPS can be connected to the Hybrid IP-PBX.
*
2
Five licenses are provided on each CD-ROM.
Max. Total Port
(Extension+Trunk)
Max. Trunk Port
Analogue Trunk
ISDN Trunk
Max. IP Gateway
Max. Extension Port
Analogue Proprietary Telephone
Single Line Telephone
Digital Proprietary Telephone
(except for KX-T7600 series
and KX-T7560/7565)
Digital Proprietary Telephone
(T7600 series)
KX-T7560/7565
DSS Console
Cell Station
Voice Processing System
Wireless Telephone
PC-Console
PC-Phone
Door Opener
Doorphone
28
8
2
8-ch
1 (4ch)
20
4
12
4
12
12
4
4
1 System
*1
28
2
12
*2
4
4
60
8 or 12
12
12-ch
1 (4ch)
52
4
24
24
48
24
4
8
1 System
*1
28
2
24
*2
4
4
KX-TDA30
KX-TDA30 with Memory
Expansion Card
(KX-TDA3105)
36
8 or 12
12
12-ch
1 (4ch)
28
4
24
24
24
24
4
8
1 System
*1
28
2
24
*2
4
4
KX-TDA15