TG2420(e).book Page 1 Monday, January 24, 2005 4:42 PM Operating Instructions 2.4 GHz Digital Cordless Phone Model No. KX-TG2420 This unit is compatible with Caller ID. To use this feature, you must subscribe to the appropriate service offered by your service provider. Charge the battery for 6 hours before initial use. Please read these Operating Instructions before using the unit and save for future reference. For assistance, visit our website: http://www.panasonic.com for customers in the U.S.A.
TG2420(e).book Page 2 Monday, January 24, 2005 4:42 PM Table of Contents Introduction Voice Mail Service Accessory information . . . . . . . . . . . . . . 5 Important safety instructions . . . . . . . . . 6 For best performance . . . . . . . . . . . . . . . 8 Using Voice Mail service. . . . . . . . . . . . 28 Storing the Voice Mail (VM) access number . . . . . . . . . . . . . . . . . . . . . . 28 Voice Mail (VM) Tone Detection . . . 28 Listening to Voice Mail messages . . 29 Message alert . . . . . . .
TG2420(e).book Page 3 Monday, January 24, 2005 4:42 PM Table of Contents Warranty . . . . . . . . . . . . . . . . . . . . . . . . 49 Customer services . . . . . . . . . . . . . . . . 51 Index Index. . . . . . . . . . . . . . . . . . . . . . . . . . . 52 For assistance, please call 1-800-211-PANA (7262).
TG2420(e).book Page 4 Monday, January 24, 2005 4:42 PM Introduction Thank you for purchasing a Panasonic cordless telephone. We recommend keeping a record of the following information for future reference. Serial No. (found on the bottom of the unit) Date of purchase Name and address of dealer Attach your purchase receipt here. Energy Star: As an ENERGY STAR® Participant, Panasonic has determined that this product meets the ENERGY STAR guidelines for energy efficiency. ENERGY STAR is a U.S.
TG2420(e).book Page 5 Monday, January 24, 2005 4:42 PM Introduction Accessory information Included accessories To order replacement accessories, call 1-800-332-5368. TTY users (hearing or speech impaired users) can call 1-866-605-1277. Quantity No.
TG2420(e).book Page 6 Monday, January 24, 2005 4:42 PM Introduction Important safety instructions When using this unit, basic safety precautions should always be followed to reduce the risk of fire, electric shock, or personal injury. 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on this unit. 3. Unplug this unit from power outlets before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. 4.
TG2420(e).book Page 7 Monday, January 24, 2005 4:42 PM Introduction L Do not touch the plug with wet hands. L The AC adaptor is used as the main disconnect device. Ensure that the AC outlet is installed near the unit and is easily accessible. Battery To reduce the risk of fire or injury to persons, read and follow these instructions. L Use only the battery(ies) specified. L Do not dispose of the battery(ies) in a fire. They may explode.
TG2420(e).book Page 8 Monday, January 24, 2005 4:42 PM Introduction For best performance Base unit location/noise The base unit and handset use radio waves to communicate with each other. For maximum distance and noise-free operation, we recommend the following: L Placing the unit away from electrical appliances such as a TV, personal computer or another cordless phone. L Placing the base unit in a HIGH and CENTRAL location with no obstructions such as walls. L Raising the antenna vertically.
TG2420(e).book Page 9 Monday, January 24, 2005 4:42 PM Preparation Connections Raise the antenna. To single-line telephone jack (RJ11C) Telephone line cord To power outlet (120 V AC, 60 Hz) Fasten the AC adaptor cord. AC adaptor Hooks Note: L Use only the included Panasonic AC adaptor PQLV19. L The AC adaptor must remain connected at all times. (It is normal for the adaptor to feel warm during use.) L The AC adaptor should be connected to a vertically oriented or floor-mounted AC outlet.
TG2420(e).book Page 10 Monday, January 24, 2005 4:42 PM Preparation If you subscribe to an xDSL service L Please attach a noise filter (contact your xDSL provider) to the telephone line between the base unit and the telephone line jack in the event of the following: – Noise is heard during conversations. – Caller ID features (page 24) do not function properly. Battery installation 1 Insert the battery (1), and press it down until it snaps into the compartment (2).
TG2420(e).book Page 11 Monday, January 24, 2005 4:42 PM Preparation Battery charge Place the handset on the base unit for 6 hours before initial use. L The unit will beep once, the CHARGE indicator will light, and “Charging” will be displayed. L “Charge completed” is displayed when the battery has been fully charged. The CHARGE indicator will remain lit. Recharging the battery Recharge the battery when: – “Recharge battery” is displayed or 7 flashes on the handset display.
TG2420(e).book Page 12 Monday, January 24, 2005 4:42 PM Preparation Battery performance After your Panasonic battery is fully charged, you can expect the following performance: Operation Operating time While in use (talking) Up to 5 hours While not in use (standby)*1 Up to 11 days While using the Clarity Booster feature (page 19) Up to 3 hours *1 Handset is off the base unit but not in use.
TG2420(e).book Page 13 Monday, January 24, 2005 4:42 PM Preparation Controls and displays Controls Base unit A B C A B C D E D E Antenna IN USE indicator Charge contacts CHARGE indicator {HANDSET LOCATOR} For assistance, please call 1-800-211-PANA (7262).
TG2420(e).book Page 14 Monday, January 24, 2005 4:42 PM Preparation Handset H Using the navigator key The handset navigator key can be used to navigate through menus and to select items shown on the display, by pressing {^}, {V}, {<}, or {>}.
TG2420(e).book Page 15 Monday, January 24, 2005 4:42 PM Preparation Display Handset display items Displayed Meaning item J Voice enhancer is on. 5 Battery strength Soft keys The handset features 2 soft keys. By pressing a soft key, you can select the function displayed directly above it. L The functions displayed will vary depending on how you are using the unit. L When a function does not appear above a soft key, the soft key has no function.
TG2420(e).book Page 16 Monday, January 24, 2005 4:42 PM Making/Answering Calls Making calls Soft keys {OFF} {C} {s} Navigator key {MUTE} {CLEAR} {*} {HOLD} {PAUSE} {REDIAL} Microphone 1 Lift the handset and press {C}. L “Talk” will be displayed. 2 3 Dial the phone number. Note: L Talk alternately with the caller in a quiet room. L If the other party has difficulty hearing you, press {V} to decrease the speaker volume.
TG2420(e).book Page 17 Monday, January 24, 2005 4:42 PM Making/Answering Calls To make a call using the redial list The last 5 phone numbers dialed are stored in the redial list. 1 2 3 Press {REDIAL}. L The last number dialed will be displayed. Press {V} or {^} repeatedly to display the desired number. L To delete the displayed number, press {CLEAR}. L To exit the list, press {OFF}. Press {C}, {s}, or {Call}. Answering calls When a call is being received, the ringer indicator flashes rapidly.
TG2420(e).book Page 18 Monday, January 24, 2005 4:42 PM Making/Answering Calls Useful features during a call HOLD button This feature allows you to put an outside call on hold. Press {HOLD} during an outside call. L “Hold” will be displayed. L To return to the call, press {C} or {s}. Note: L If another phone is connected on the same line (page 9), you can also take the call by lifting its handset.
TG2420(e).book Page 19 Monday, January 24, 2005 4:42 PM Making/Answering Calls Clarity booster This feature can improve sound clarity when the handset is used in an area where there may be interference. During an outside call, this feature will be turned on automatically when necessary. This feature will turn off when you hang up or put a call on hold. It will not turn off automatically during a call. You can also turn this feature on or off manually. 1 2 Press {MENU} during an outside call.
TG2420(e).book Page 20 Monday, January 24, 2005 4:42 PM Making/Answering Calls For Call Waiting service users To use Call Waiting, you must subscribe to your telephone company’s Call Waiting service. This feature allows you to receive calls while you are already talking on the phone. If you receive a call while on the phone, you will hear a Call Waiting tone. Press {Flash} to answer the 2nd call. L The 1st call is put on hold while you answer the 2nd call. L To switch between calls, press {Flash}.
TG2420(e).book Page 21 Monday, January 24, 2005 4:42 PM Phonebook Using the phonebook The handset phonebook allows you to make calls without having to dial manually. You can add 50 names and phone numbers to the handset phonebook and search for phonebook entries by name. Adding items to the phonebook 1 Press {Phonebook}. Rcvd Kcalls 2 Press {Add}. L The display shows the number of items in the phonebook. Example: 3 Phone book L Phonebook 7 items KAdd SearchL Enter the name (max. 16 characters).
TG2420(e).book Page 22 Monday, January 24, 2005 4:42 PM Phonebook Calling someone in the phonebook Phonebook items can be searched for alphabetically by scrolling through the phonebook items. 1 2 Press {Phonebook}. L For quick search, you can skip to step 3. 4 Press {V} or {^} repeatedly to display the desired item. L To exit the phonebook, press {OFF}. To search for a name by initial 2 3 22 Press {Phonebook}, then press {Search}. 2 Press {V} or {^} repeatedly to display the desired item.
TG2420(e).book Page 23 Monday, January 24, 2005 4:42 PM Phonebook Chain dial feature This feature allows you to dial phone numbers from the phonebook while you are on a call. Example: Using a long distance calling card 1 Dial from the phonebook: 1-800-012-3456 (Calling card access number). 2 When prompted, dial from the phonebook: 1234 (Calling card PIN). 3 When prompted, dial from the phonebook: 1-555-012-3456 (the person you want to call). 1 During an outside call, press {MENU}.
TG2420(e).book Page 24 Monday, January 24, 2005 4:42 PM Caller ID Service Using Caller ID service This unit is Caller ID compatible. To use Caller ID features, you must subscribe to your telephone company’s Caller ID service. Caller ID features When an outside call is being received, the calling party’s name or telephone number will be displayed. Caller information for the last 50 different callers will be logged in the caller list, allowing you to return missed calls.
TG2420(e).book Page 25 Monday, January 24, 2005 4:42 PM Caller ID Service Caller list Caller information for the last 50 different callers will be logged in the caller list. You can use this list to return missed calls. L Caller information includes caller names and phone numbers, the date and time of calls, and the number of times the caller called. Missed calls If a call is not answered, the unit treats the call as a missed call. The number of missed calls is shown on the handset display.
TG2420(e).book Page 26 Monday, January 24, 2005 4:42 PM Caller ID Service Editing a caller’s phone number before calling back You can edit a phone number in the caller list by removing its area code and/or the long distance code “1”. 1 2 Press {V} or {^} to enter the caller list. 3 Press {Edit} repeatedly until the phone number is shown in the desired format. Each time you press {Edit}, the phone number will be rearranged into one of 3 patterns.
TG2420(e).book Page 27 Monday, January 24, 2005 4:42 PM Caller ID Service Erasing caller information Erasing a selected item 1 2 Press {V} or {^} to enter the caller list. 3 Press {CLEAR}. L To erase other items, repeat from step 2. L To exit the caller list, press {OFF}. Press {V} or {^} repeatedly to display the desired item. Erasing all items Make sure that you have no missed calls. 1 2 Press {V} or {^} to enter the caller list. 3 Press {Yes}. Press {All erase}.
TG2420(e).book Page 28 Monday, January 24, 2005 4:42 PM Voice Mail Service Using Voice Mail service Voice Mail is an automatic answering service offered by your telephone company. If you subscribe to this service, your telephone company’s Voice Mail system can answer calls for you when you are unavailable to answer the phone or when your line is busy. Messages are recorded by the telephone company, not your telephone.
TG2420(e).book Page 29 Monday, January 24, 2005 4:42 PM Voice Mail Service Turning VM detection on/off 1 2 Press {MENU}. 3 Scroll to “Voice Mail” by pressing {V} or {^}, then press {>}. 4 Scroll to “VM tone detect” by pressing {V} or {^}, then press {>}. 5 Press {V} or {^} repeatedly to select “On” or “Off”. 6 Press {Save}, then press {OFF}. Scroll to “Initial setting” by pressing {V} or {^}, then press {>}.
TG2420(e).book Page 30 Monday, January 24, 2005 4:42 PM Programmable Settings Guide to handset programming For your reference, a chart of all programmable functions is printed below. Details for each item can be found on the corresponding pages. To program, press {MENU}, press {V} or {^} to scroll through the menu, and press {>} or {Select} when the desired menu item or setting is displayed. Important: L Before programming, make sure the handset is not being used.
TG2420(e).book Page 31 Monday, January 24, 2005 4:42 PM Programmable Settings Ringer settings Handset ringer volume 4 levels (high/medium/low/off) are available. The default setting is HIGH. 1 2 Press {MENU}. Handset ringer tone You can change the ringer tone heard when an outside call is received. There are 3 tones and 4 melodies. The default setting is “Tone 1”. 1 2 Scroll to “Ringer setting” by pressing {V} or {^}, then press {>}.
TG2420(e).book Page 32 Monday, January 24, 2005 4:42 PM Programmable Settings Call options Auto talk Caller ID edit You can turn the Caller ID number auto edit feature (page 26) on or off. The default setting is ON. When this feature is turned on, you can answer a call by lifting the handset off the base unit without pressing {C}. The default setting is OFF. 1 2 Press {MENU}. 1 2 Press {MENU}. 3 Scroll to “Initial setting” by pressing {V} or {^}, then press {>}.
TG2420(e).book Page 33 Monday, January 24, 2005 4:42 PM Programmable Settings Display options Telephone settings Handset LCD contrast Dialing mode You can adjust the handset display contrast. There are 6 levels. The default setting is level 3. If you cannot make calls, change this setting depending on your telephone line service. “Tone” (default): For tone dial service. “Pulse”: For rotary pulse dial service. 1 2 Press {MENU}. 3 Scroll to “LCD contrast” by pressing {V} or {^}, then press {>}.
TG2420(e).book Page 34 Monday, January 24, 2005 4:42 PM Programmable Settings Note: L The setting should stay at 700 ms unless pressing {Flash} fails to pick up the Call Waiting call. L If the unit is connected via a PBX, certain PBX functions (call transferring, etc.) may not work correctly. Consult your PBX supplier for the correct setting. Line mode The line mode is preset to “B” and generally should not be adjusted.
TG2420(e).book Page 35 Monday, January 24, 2005 4:42 PM Programmable Settings 1 Handset: Press {MENU}. 2 Scroll to “Initial setting” by pressing {V} or {^}, then press {>}. 3 Scroll to “Registration” by pressing {V} or {^}, then press {>}. 4 Base unit: Press and hold {HANDSET LOCATOR} until the CHARGE indicator flashes. L After the CHARGE indicator starts flashing, the rest of the procedure must be completed within 1 minute. 5 Handset: Press {OK}, then wait until the handset beeps.
TG2420(e).book Page 36 Monday, January 24, 2005 4:42 PM Programmable Settings Programming via direct commands You can also program most features using “direct commands”—special codes that take you directly to the feature you wish to program and allow you to select the desired setting. There is no need to scroll through the unit’s menus. Details of each feature can be found on the corresponding pages. 1 2 3 Press {MENU}. 4 5 Press {Save}. Enter the desired feature code (shown below).
TG2420(e).book Page 37 Monday, January 24, 2005 4:42 PM Programmable Settings Note: L If you make a mistake or enter the wrong code, press {OFF} then start again by pressing {MENU}. For assistance, please call 1-800-211-PANA (7262).
TG2420(e).book Page 38 Monday, January 24, 2005 4:42 PM Useful Information Wall mounting The base unit can be mounted on a wall phone plate. 1 Connect the AC adaptor and the telephone line cord. Fasten the AC adaptor cord. Hooks To power outlet 2 Insert the hooks on the wall mounting adaptor into the holes (A) and (B) on the base unit. B A 38 For assistance, please call 1-800-211-PANA (7262).
TG2420(e).book Page 39 Monday, January 24, 2005 4:42 PM Useful Information 3 Adjust the adaptor to hold the base unit, then push it in the direction of the arrow until it clicks into place. 4 Connect the telephone line cord. Mount the unit, then slide it down. L Raise the antenna. To remove the wall mounting adaptor While pushing down the release levers (1), remove the adaptor (2). 2 For assistance, please call 1-800-211-PANA (7262).
TG2420(e).book Page 40 Monday, January 24, 2005 4:42 PM Useful Information Error messages If the unit detects a problem, one of the following messages will be displayed on the handset. Display message Cause & solution Error!! L When you tried to register the handset, the handset and the base unit could not link for some reason, such as interference from electrical appliances. Move the handset and the base unit away from the electrical appliances and try again. No link to base.
TG2420(e).book Page 41 Monday, January 24, 2005 4:42 PM Useful Information Troubleshooting General use Problem Cause & solution The unit does not work. L Make sure that the battery is installed correctly (page 10). L Check the connections (page 9). L Fully charge the battery (page 11). L Clean the charge contacts and charge again (page 11). L Unplug the base unit’s AC adaptor to reset the unit. Reconnect the adaptor and try again. L Re-install the battery (page 10) and fully charge it.
TG2420(e).book Page 42 Monday, January 24, 2005 4:42 PM Useful Information Making/answering calls, Paging Problem Cause & solution Static is heard, sound cuts in and out. Interference from other electrical units. L Move the handset and the base unit away from other electrical appliances. L Move closer to the base unit. L Raise the base unit antenna. L Turn on the clarity booster feature (page 19).
TG2420(e).book Page 43 Monday, January 24, 2005 4:42 PM Useful Information Caller ID Problem Cause & solution The handset does not display the caller’s name and/or phone number. L You have not subscribed to Caller ID service. Contact your telephone company to subscribe. L If your unit is connected to any additional telephone equipment such as Caller ID box or wireless telephone jack, disconnect the unit from the equipment and plug the unit directly into the wall jack.
TG2420(e).book Page 44 Monday, January 24, 2005 4:42 PM Useful Information Battery charge Problem Cause & solution “Recharge battery” is displayed, 7 flashes or the handset beeps intermittently. L Fully charge the battery (page 11). “Charge for 6h” and 8 are displayed and the handset does not work. L The battery has been discharged. Fully charge the battery (page 11).
TG2420(e).book Page 45 Monday, January 24, 2005 4:42 PM Useful Information Important information about subscription services In order to use Caller ID, Call Waiting, Call Waiting Caller ID (CWID), or Voice Mail, you must first contact your telephone company and subscribe to the desired service. L For more information, contact your telephone company.
TG2420(e).book Page 46 Monday, January 24, 2005 4:42 PM Useful Information FCC and other information This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bottom of this equipment is a label that contains, among other information, a product identifier in the format US:ACJ----------. If requested, this number must be provided to the telephone company. L Registration No ............(found on the bottom of the unit) L Ringer Equivalence No. (REN).......0.
TG2420(e).book Page 47 Monday, January 24, 2005 4:42 PM Useful Information When you hold the phone to your ear, noise might be heard in your Hearing Aid. Some Hearing Aids are not adequately shielded from external RF (radio frequency) energy. If noise occurs, use an optional headset accessory or the speakerphone option (if applicable) when using this phone.
TG2420(e).book Page 48 Monday, January 24, 2005 4:42 PM Useful Information FCC RF Exposure Warning: This product complies with FCC radiation exposure limits set forth for an uncontrolled environment. To comply with FCC RF exposure requirements the base unit must be installed and operated with its antenna located 20 cm or more between antenna and all person’s body (excluding extremities of hands, wrist and feet). The handset unit may be carried and operated with only the optional specific belt-clip.
TG2420(e).book Page 49 Monday, January 24, 2005 4:42 PM Useful Information Warranty PANASONIC CONSUMER ELECTRONICS COMPANY, DIVISION OF PANASONIC CORPORATION OF NORTH AMERICA One Panasonic Way, Secaucus, New Jersey 07094 PANASONIC PUERTO RICO, INC. San Gabriel Industrial Park, Ave. 65 de Infantería, Km. 9.
TG2420(e).book Page 50 Monday, January 24, 2005 4:42 PM Useful Information Limited Warranty Limits And Exclusions This Limited Warranty ONLY COVERS failures due to defects in materials or workmanship, and DOES NOT COVER normal wear and tear or cosmetic damage.
TG2420(e).book Page 51 Monday, January 24, 2005 4:42 PM Useful Information Customer services Customer Services Directory Obtain Product Information and Operating Assistance; locate your nearest Dealer or Servicenter; purchase Parts and Accessories; or make Customer Service and Literature requests by visiting our Web Site at: http://www.panasonic.com/consumersupport or, contact us via the web at: http://www.panasonic.
TG2420(e).
TG2420(e).book Page 53 Monday, January 24, 2005 4:42 PM If you need assistance with setup or operation; 1 Visit our website: http://www.panasonic.com/consumersupport 2 Contact us via the web at: http://www.panasonic.com/contactinfo 3 Call us at: 1-800-211-PANA (7262) or 1-800-833-9626 TTY users (hearing or speech impaired users) can call 1-877-833-8855. When you ship the product; L Carefully pack your unit, preferably in the original carton.
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TG2420(e).book Page 56 Monday, January 24, 2005 4:42 PM IMPORTANT! If your product is not working properly. . . 1 Read this Operating Instructions 2 Visit our website: http://www.panasonic.com/ consumersupport 3 Contact us via the web at: http://www.panasonic.com/contactinfo 4 Call us at: 1-800-211-PANA (7262) To order a replacement batteries, 1-800-332-5368 http://www.panasonic.com/batterystore Copyright: This material is copyrighted by Panasonic Communications Co., Ltd.