Operating Instructions

Useful Information
39
Answering system (KX-TG2521)
Problem Cause/solution
The unit does not record new
messages.
L The answering system is turned off. Turn it on
(page 25).
L The message memory is full. Erase
unnecessary messages (page 27).
L The recording time is set to “Greeting
Only”. Change the setting (page 29).
L If your own greeting message is not recorded
properly, callers are unable to leave a
message. Record your own greeting message
again (page 26).
L If you subscribe to a voice mail service,
messages are recorded by your service
provider/telephone company, not your
telephone. Change the unit’s number of rings
setting or contact your service provider/
telephone company (page 29).
My own greeting message
cannot be properly heard.
L Record your own greeting message again
(page 26).
I cannot operate the answering
system.
L A caller is leaving a message. Wait for the
caller to finish.
L The handset is too far from the base unit.
Move closer.
I cannot operate the answering
system remotely.
L The remote access code is not set. Set the
remote access code (page 27).
L You are entering the wrong remote access
code. If you have forgotten your remote
access code, enter the remote access code
setting to check your current code (page 27).
L Press each key firmly.
L The answering system is turned off. Turn it on
(page 28).
TG2511_21FX(e).book Page 39 Tuesday, February 2, 2010 3:08 PM